Halsey House

31 Norwich Road, Cromer NR27 0BA
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9.8 42 Reviews
  • Halsey House, Cromer
Halsey House is situated in the popular seaside resort of Cromer on the beautiful north Norfolk coast. The elegant old building is a great welcome for residents and guests alike. Cromer is famous for its Victorian pier, which is one of the only piers in the country to still host its own theatre show every summer and winter season. Halsey House also arranges minibus and coach trips to local attractions, including local theatre productions, Lowestoft Air Show, and the shops of Cromer and Norwich.

Coming to live at Halsey House is a new chapter in your life, a new address full of possibilities. You’ll share a common bond with other residents, who each have their own story to tell. Halsey House hope it will feel like a home from home, where you decide how you want to spend your day. They have 87 bedrooms, and provide nursing, residential and personal care, as well as specialist dementia care. They also provide day care, five days per week, within the dedicated day care unit. Their highly trained and skilled staff team put their residents at the core of everything they do. They aim to make a positive difference to your life, in a friendly, caring and warm environment.

Quality of life is important to Halsey House and they offer a variety of social events and outings in their two minibuses. They encourage their residents to go shopping, pursue hobbies and attend clubs. They also make sure there’s plenty to do for residents, including indoor bowls, bingo, tea dances and crafts. On some Sunday afternoons a visiting chaplain holds a religious service in the main lounge.

They also have a visiting hairdresser and barber. In the dining room, they offer a varied menu to suit all tastes as well as special diets. In addition, there is a licensed bar where residents can socialise with family and friends. A variety of lounges are available, offering a comfortable and homely atmosphere.

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Care Provided by Halsey House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 89 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katie Wade (Home Manager)
  • Admission Criteria
    • Ex-Service men and women and their Spouses
    • Ages 65+
  • Room Information
    • Single Rooms (89)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Number of floors: 2

Funding & Fees Guide for Halsey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,634
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • From October 2024
  • (these prices are only a guideline, please contact Halsey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited number of parking spaces close to the entrance of Halsey House. Also free parking available on adjacent residential streets.


Halsey House Reviews (42)

Total of 42, showing 21-40
9.8

Halsey House has a Review Score of 9.8 (9.824) out of 10, based on 20 reviews in the last 2 years. Over all time Halsey House has 42 reviews.

Overall Experience

  • 34
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Review from D B (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place! Halsey House really does exemplify what a care home can be with an emphasis on both 'care' and 'home'. It's a friendly place right from the reception onwards and it's so reassuring that everyone seems to know all the residents by name. My mum has been very positive about the meals
and the activities on offer. There is a family ethos here which really shines through and is a tribute to all the wonderful staff.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. We really appreciate this.


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Review from G W (Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care, good food and plenty of activities. I am always treated with respect and all my needs are catered for.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to review Halsey House. We are glad you are happy with the care you receive and feel respected by the team. It is important to us that everyone who lives at Halsey House feels valued.


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Review from J S (Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was very hard to give up my home, and for the first few weeks I was very unsettled. Have now settled well and appreciate the home and the care I receive.

Reply from Vicky Parker, Business improvement manager at Halsey House

Thank you for taking the time to leave a review for Halsey House. Moving into a care home is a huge upheaval and we are glad to hear that you feel settled in your new home. If you would like to join a residents meeting in the future it will enable you to be a part of planning activities and developments in your new community.


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Review from Chris R (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in all aspects.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for feedback. We really appreciate it.


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Review from Ann S (Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 10 days and I am amazed at the wonderful care and support that has been given to me. The staff are wonderful, caring and truly wonderful. Halsey House is a remarkable place to spend the latter years of your life in. The food is wonderful, the place is spotless. If you have to ring
your bell, the carers are with you in seconds.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your positive feedback. The Halsey team love to read the reviews.


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Review from A R (Daughter of Resident) published on 26 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are kind, compassionate and supportive. They manage my dad's communication difficulties very well and they give him the extra time he often needs. The activities team are excellent, providing a wide range of activities and entertainment and the home celebrates all range of annual events
in creative and positive ways. The reception team are always welcoming, friendly and very helpful. The laundry team do a good job, they engage well with dad and are patient, attentive and responsive to his needs. In addition during lockdown, the head of laundry and housekeeping regularly filled up dad's bird feeders for us, a small gesture that made a big difference! She shares and promotes her interest in birds, wildlife and nature with dad and other residents in an inclusive and engaging way. This is just one example of what makes the home so good. So many in the home treat dad with kindness, understanding and respect, encouraging him to be involved and engaged in the life of the home.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your feedback. The staff love to here it.


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Review from J D (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is part of the Danbury family and it really is a family. She is treated with much care, love and dignity. There is always something going on either on Danbury or over in Halsey House, so her time is full. She loves playing table tennis and there is now a table for her to enjoy and has great
games with other residents and visitors. It was a heart-wrenching decision to choose residential care for Mum and the transition was tough but we are now so grateful that we chose Danbury for her.

Reply from Sue McBroom, Manager at Halsey House

Thank you for your feedback. The staff at Halsey really appreciate it.


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Review from D R (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and have a good relationship with the residents and families. Mum has a lovely room with her things around her. The facilities are very good and are in the process of more updating. The residents are treated as individuals with their own requirements and needs. A lovely home and
staff.

Reply from Sue McBroom, Manager at Halsey House

Thank you for your review. The staff at Halsey House love to see positive feedback.


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Review from A G (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially came here for residential care approximately 11 years ago. She is now in the Danbury unit, where the care is exemplary.
The whole team care about what they do and work tirelessly, taking care of the residents before themselves.
They interact and encourage engagement whilst offering
dignity. Visiting families are made to feel very welcome and feel part of the home.
I wouldn't want my mum anywhere else!

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your lovely review. We really appreciate your feedback.


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Review from J J (Daughter of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful "home from home", the atmosphere is so welcoming, I can visit whenever I want. It was with a heavy heart that I put my mum in a care home but the staff have surrounded her with care and love and I believe my mum has been happy, she certainly gets well looked after and loves all her
carers.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. The staff at Halsey really appreciate your feedback.


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Review from Nick D (Son of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only talk for the Danbury unit at RBL Halsey but my mother has been there for a while now and is being cared for very well. Her room is spacious with generous en-suite toilet facilities, it is warm, clean and well maintained with any issues quickly dealt with by the maintenance team. We are always
offered a drink on arrival and have witnessed meal times where the food looks nutritious & tasty. There are hydration stations dotted around the home which can be used by anyone anytime and residents are encouraged to drink regularly. During the day the staff are usually found gathering residents into some form of daily activity keeping minds and bodies active. Staff often take them over to the main building for larger gatherings and dances etc. Overall having initially placed my mum in another local home we have found she has settled better at Halsey and that alone is a massive weight off our minds.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your feedback. We really appreciate it.


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Review from S B (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to the Danbury unit in May. After a period of adjustment and feeling anxious and unsettled, Mum is very happy and is now settled. She is well cared for, enjoys the variety of activities. She eats well and says she loves it here.
We are very happy with the care she gets, the staff are lovely
and keep us well informed about Mum. Communication is good and nothing is too much trouble for the staff. We are so grateful for all they do and knowing mum is there and happy is a huge comfort to us.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your feedback. The team really appreciates it.


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Review from Lindsey L (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Halsey House for 4 months. I have been so impressed by the staff (all who are friendly, professional and treat residents and family with fantastic care). The environment is lovely, with plenty of open areas to access including two dining areas, a bar, a chapel, a library
and several lounges. The daily activities are wonderful and very inclusive for all residents. The care my father gets with his personal activities of daily living is delivered with great personal care and support by all staff. I love that I can visit whenever and take my dog which adds such an extra layer of home from home feeling. I can also say my Dad's mood has improved significantly. Thank you all at Halsey House.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your lovely feedback the team at Halsey really appreciate it.


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Review from H B (Wife of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful care as staff continue to help my partner integrate socially.
Outstanding support as my husband began palliative care.

Reply from Sue McBroom, Manager at Halsey House

Thank you so much for your positive feedback we really appreciate it.


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Review from Graham B (Son of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was totally satisfactory in every respect. As a family, we have no concerns with the standard of care provided at Halsey House and consider Mum to be fortunate to be cared for by a dedicated staff in excellent surroundings.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review we at Halsey really appreciate it.


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Review from J B (Friend of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has settled into Halsey House now after and initial trial period. She particularly enjoys the activities on offer eg: tai chi, carpet bowls and musical events.
She is well cared for with staff being friendly, compassionate and reliable. However, when visiting on a Saturday when no staff
at reception, I was buzzed in, I found out later that the home had COVID cases and I wasn't told.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. The staff at Halsey love to see the reviews.


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Review from J A (Daughter of Resident) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with the care which our mother receives at Halsey House, where she has been living for the last five years. The staff are very caring and mum is well looked after and happy. She is encouraged to join in the activities, especially art and singing, which she has always
enjoyed.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your lovely review about our service.


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Review from T C (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the nursing ward of the Royal British Legion care home at Halsey House in August 2022.
I had visited the home previous to his becoming a resident and could see how good it was but it has surpassed my expectations. The staff have been amazing at settling my father in and it is
obvious in his contented manner.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for taking the time to write a review.


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Review from G O (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for over 5 years. She is overall very happy although boredom can be an issue now her mobility is less good. There could be a little more to do in the evening. She is always treated in a manner that maintains her dignity and there is plenty of activities daily. She
never complains about the food. Communication between myself and the home could be better. We are very pleased with the care Mum is given and I have no hesitation in recommending this home.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review. Glad your mum is happy here. We are looking at improving our comunication.


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Review from Graham M (Son of Resident) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last twelve months, this home has greatly improved in all aspects. It is now close to the excellent standard it has achieved previously. As we all care homes the most significant issue is recruiting staff and although this is an ongoing challenge. I am pleased to say all new recruits are excellent.

Reply from Sue McBroom, Manager at Halsey House

Thank you very much for your review it is really appreciated.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Halsey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Halsey House is calculated as follows: ( (203 Excellents x 5) + (30 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 239 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halsey House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Katie

Katie Wade

Job Title: Home Manager

Joined: 2021

Extremely passionate about ensuring people receive the best care and support to help them live a fulfilling and happy life, a life they choose to live.


I’m an extremely motivated person and a big believer that no matter how good something is, it always has a chance to be even better.


I believe I’m an excellent leader, who shows how important it is to respect and value each other. Ensuring we have a strong, confident and trusting of each other team.


I have over 14 years of experience in the health and social care industry. Working with both adults and children.


* Specializing in dementia care.


* 7 years of clinical experience in general theatres including ophthalmology.


* Over 6 years working in domiciliary care and children and adults with ASD and complex needs.


* Excellent understanding of CQC regulations