Hassingham House Care Centre

Hardingham Street, Hingham, Norwich NR9 4JB
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9.8 44 Reviews
  • Hassingham House Care Centre, Norwich
Welcome to Hassingham House Care Centre in Hingham, Norfolk. Situated in a pretty Georgian market town Hassingham House offers 24-hour neurological and spinal injury nursing care for those over the age of 30 and expert nursing care for persons aged 65 and over, in one community. They are blessed with a long-serving team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They offer long-term, respite and recuperative care.

The purpose-built facility comprises 44 spacious single bedrooms, equipped as standard with an en-suite W.C. and a hand basin. The home boasts music and sensory facilities, a well-maintained courtyard and sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the home's bedrooms provide a tranquil area to rest and relax, the modern, attractively furnished lounge areas offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite films.

At Hassingham House, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the home's activities take place within the home environment and include garden parties, barbecues, arts/crafts and quiz nights. The team empowers individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. The residents enjoy the wider community, with independent shops, several churches and local greens all within a short distance.

Hassingham House's catering team delivers nutritionally balanced meals that are appealing to its residents.

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Care Provided by Hassingham House Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Head/Brain Injury
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jane Shiner (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Hassingham House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,540
    • Self-Funded Residential Dementia Care from £1,540
    • Self-Funded Nursing Care from £1,540
    • Self-Funded Nursing Dementia Care from £1,540
    • RESPITE Self-Funded Residential Care from £1,540
    • RESPITE Self-Funded Residential Dementia Care from £1,540
    • RESPITE Self-Funded Nursing Care from £1,540
    • RESPITE Self-Funded Nursing Dementia Care from £1,540
  • (these prices are only a guideline, please contact Hassingham House Care Centre to find out the exact price for your requirements)

Facilities

  • Ground Floor Accommodation only
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room

Hassingham House Care Centre Reviews (44)

Total of 44, showing 1-20
9.8

Hassingham House Care Centre has a Review Score of 9.8 (9.773) out of 10, based on 9 reviews in the last 2 years. Over all time Hassingham House Care Centre has 44 reviews.

Overall Experience

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Review from M M (Son of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at the home and she has been looked after very well. In the 7 years she has been there the staff have been friendly and helpful with the challenges of dementia. I would recommend this home to anyone with a dementia person.

Reply from Jane Shiner, Home Manager at Hassingham House Care Centre

Thank you so much for taking the time to review our service and I will ensure that your review is shared with the team.


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Review from Juliet J (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Hassingham House in April 2024. She had always said that she didn't want to be in a care home and had been looked after by an excellent live-in carer. As her Alzheimer's progressed, we felt that it was the right time to look at a care home. My sisters and I were all worried about the transition
but as Mum walked into the care home for the first time, there was a very happy group of staff waiting to welcome her, including the manager, who gave Mum a hug (maybe it was the other way round!).
We are so lucky to know that Mum has settled in well, is content, very well cared for, and safe.
All the staff - managers, admin, carers, cleaning staff, etc. are fantastic and their caring nature and empathy show through constantly. They are so kind and attentive and always on hand to help in any way they can. Nothing is too much trouble. I always feel welcome when I visit and am so grateful for everything that they do. I can't praise them enough.

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Review from J H (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came to Hassingham House in April 2021 just after Covid. They were the first residents to go into the home after the pandemic. They were given a double room and were welcomed with open arms. Everyone was so kind and caring. It was a difficult time not just for them but for the family too.
The manager is so professional and all the staff are so dedicated to their roles. My father sadly passed away in February this year and the palliative care he was given was outstanding. I stayed with him in the home until he passed and every single member of staff was so kind, caring and understanding not only towards me but to my mum, my brother and all our family members. I would thoroughly recommend Hassingham House Care Home to those of you who are looking for a nursing home for your loved ones.

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Review from Tracy E (Sister of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent the last few months of his life at Hassingham. The staff there were amazing. Especially his keyworker. She was incredible and we as a family are so grateful to her for her dedication and care of my brother. She really went above and beyond in her care and I know my brother loved and
appreciated her. Hassingham has a lovely atmosphere when you walk in, the gardens are beautiful. All of the staff are lovely and nothing is too much trouble. We wouldn't hesitate to recommend it to anyone.

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Review from Lauren A (Sister of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Hassingham House on the 29th January. She was immediately made welcome by the staff. Everyone is so friendly. The home itself is lovely, clean, and feels so homely and inviting. She has made some lovely friends already, with both the staff and the other residents. She is so much
happier here already than she was at her last home of 6 years. Having visited her, I was also made to feel so welcome. All the staff go above and beyond. It really is a fantastic home and I wish my sister many happy years here. We as a family cannot fault this home at all, it's amazing.

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Review from Wendy N (Mother of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter moved into Hassingham House in January. In the couple of weeks that she has been there she is so much happier than she has been in the last 6 years. She was in another residential home before moving into this one. The staff are all lovely, the food is superb, they all go above and beyond
in their care. The biggest thing that is noticeable straight away is the ambience, as it is full of 'home vibes'
I thank every single member of that fabulous team.

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Review from Louise T (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Hassingham House for eight months now and we are delighted with the care and support she is receiving; from the management team all the way through to the nurses and carers. There is a real sense of family the moment you step through the door, you are so welcomed and it is very
easy to see how happy all the residents and staff are. We tried 3 other homes before finding Hassingham and it is without a doubt, the best we could have possibly hoped for our dear mum. The recent summer fete was a huge success and a lovely fun day for all. We are always encouraged to visit as often as we like and to participate in the events they have planned throughout the year. We cannot recommend Hassingham House enough, nor praise it enough. Absolutely first class.

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Review from D W (Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is nice that my room is decorated with my favourite football team. I am happy living here. I have lived here for 11 years.

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Review from James C (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 14 years. The carers are always helpful. The activities staff are fun and full of different ideas. The choice is excellent and they are always here to talk to.

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Review from Keir C (Grandson of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent 11 months at Hassingham House Care Centre and they provided excellent care and support for both him and my wider family, particularly at the end-of-life stage. The nurses, carers and wider staff were all fantastic and the management was second to none. They made a difficult time as
easy as possible.

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Review from Joanna J (Niece of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent the last 3 years of her life in the wonderful, loving care of the brilliant staff at Hassingham House. Even during the Covid pandemic, the patience and professionalism of all the staff, the level of care and consideration she received never once faltered. The pandemic procedures heaped
extra pressure on all the staff, but their strength and resilience always shone through with a smile, with the wellbeing of the residents always being their priority. The level of care, compassion and kindness was ever present and high standards of cleanliness remained exceptionally high. Their professionalism is exemplary and I cannot thank them or praise them enough for all their kindness, patience, understanding, love, care and attention given to my aunt - and to us. Nothing was too much trouble, from the tea ladies to the manager. Thank you all so much.

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Review from Claire L (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today is the anniversary of my father's death. In honour of his memory, I want to (belatedly) pay tribute to my Hassingham family. From my first contact with the manager, I knew Dad was in the safest of hands. He was made to feel at home and thrived under the expert care and attention of the staff.
Nothing was too much trouble - ordering his newspaper, helping him with his mobile phone so that we could keep in touch, giving him late-night snacks so that he was never hungry, listening to all his stories and encouraging him to socialise and make new friends. The hospital consultant was full of praise for the quality and consistency of dad's care (which prevented further surgery). They looked after me too, from a card and cake on my birthday to keeping me company late into the night during dad's final hours. Everyone made time and made a difference. Hassingham House is an oasis of kindness and compassion where outstanding care is delivered by exceptional people. Look no further.

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Review from H H (Friend of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, efficient and professional at Hassingham House. This creates a homely and caring community in which to leave your loved one confidently, knowing that they will be safe, settled and treated as individuals with respect and understanding.

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Review from Ian S (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving great care at Hassingham House Care Centre from a professional and dedicated team of people who really care about their residents and patients. Relatives and family are made to feel very welcome and at home with nothing too much trouble. Overall an excellent experience.

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Review from Susan T (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Hassingham House Care Centre since April 2020 until 14th February 2022 the care he received from all staff (family) was very good. They were very kind, loving and respectful at all times. They made us feel very welcome when we visit Dad and always had a smile. Thank you.

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Review from Bridget B (Wife of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish it felt like home, a lovely place to be for my husband and for myself to visit him.
I have found no negatives whatsoever, all staff wonderful.
Plenty of planned activities for residents if they wish to join in.
I would like to think if in later life I had to, through circumstances,
go into a home, that they would pick Hassingham House Care Centre.

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Review from Francine C (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 91-year-old mother with heart failure and vascular dementia deteriorated suddenly, I needed to find a care home that would cater for her needs better than I could provide when she was living with me. Over the years I have used various care homes for respite. None of them can compare with Hassingham
House. My mother settled immediately - she was relaxed and happy. The staff, at every level, were wonderful with her - attentive, competent and caring to the end. They could not have been kinder. Each time I visited I left feeling confident that my mother was in the best place possible and her medical and care needs were being met fully. Nothing was too much trouble - the staff could not have provided better care for her.

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Review from Penelope G (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt assured my mum was receiving the best care and was kept safe. This allowed me to have a relationship with my mum as daughter and not daughter and carer. The staff at Hassingham House are exemplary, kind and treated my mum with dignity and respect.

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Review from Pauline C (Wife of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care given at Hassingham House Care Centre. The manager and all the staff couldn't be more caring and helpful to my husband, my son and to myself ay this very difficult time.

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Review from Liz R (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the highest praise for such a wonderful nursing home. My dear Dad had only a short time in Hassingham House, and he was loved and cared for in a way we can only dream of. The care and nursing he received was excellent, from fluffy pillows to tasty food with cleanliness and tidiness paramount.
The staff were wonderful to him and myself, even during Covid I was able to be with him. Be it in his room only. I was also looked after in his final days. I will be eternally grateful for the rest of my life knowing that we were together in his time of need. If it is possible to feel love wrapped around you then that is what we had.
I would recommend Hassingham House 100% for all the care and support provided by all the wonderful staff. I can only say thank you from the bottom of my heart.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Hassingham House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Hassingham House Care Centre is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) ) ÷ 105 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.878 Points relating to the number of positive Reviews for Hassingham House Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 9 Positive Reviews ÷ 9.2 = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Jane

Jane Shiner

Job Title: Home Manager

Joined: 2024

As the Manager of Hassingham House Care Centre, I am very proud to be part of an amazing team of staff, who are kind, caring and compassionate.
Having worked in the healthcare sector for over 15 years I have a wealth of knowledge and experience and have always been committed to ensuring all of our residents, families and staff are treated with dignity and respect.


Person-centred care and offering residents dignified care has always been a passion for me and Hassingham House Care Centre is a great place to embrace this passion. Outside of work, I enjoy spending time with my family, alongside of this I walk my two dogs and enjoy outdoor activities.


Frequently Asked Questions about Hassingham House Care Centre

What types of Care is Hassingham House Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hassingham House Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hassingham House Care Centre have?

There are 42 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hassingham House Care Centre?

Own Furniture if required, Ground Floor Accommodation only, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hassingham House Care Centre to the centre of Norwich?

13.5 mile(s) as the crow flies, distance by road may be significantly further.