The Hawthorns

270 Unthank Road, Norwich NR2 2AJ
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9.2 48 Reviews
  • The Hawthorns, Norwich
The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

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Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daisy Mendoza (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,246
    • Self-Funded Nursing Care from £1,585
    • Self-Funded Nursing Dementia Care from £1,585

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hawthorns Reviews (48)

Total of 48, showing 1-20
9.2

The Hawthorns has a Review Score of 9.2 (9.233) out of 10, based on 9 reviews in the last 2 years. Over all time The Hawthorns has 48 reviews.

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Review from C F (Nephew of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff. The home has a friendly feeling about it. Catering and drinks for residents are of the highest quality. The cleaners are always gong to keep everything tidy. All in all The Hawthorns is run in a professional manner, with a personal touch.

Reply from Daisy Mendoza, Home Manager at The Hawthorns

Thank you for your thoughtful feedback. We truly appreciate your acknowledgement of our dedicated team and the high standard of care we strive to provide to our residents. Your kind words mean a lot to us, and I will be sure to share your positive comments with the entire team, as they motivate us to continue delivering exceptional service.


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Review from Timothy W (Brother of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I required a nursing home for my sister who was dying of pancreatic cancer. My wife found this care home located close to our residence. A neighbouring surgery was another important consideration to enable monitoring of her health. I was stuck by the informality of the home and its homely atmosphere
and unlike an institutional set-up that I imagined many homes to provide. The staff were particularly attentive and supportive. Many activities and trips were organised for the residents. My sister made use of the enclosed rear garden and her room was well laid out and bright. The management were very approachable, but my sister was not keen on the food. Generally, a lovely environment for my dying sister.

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Review from P C (Son-in-law of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for looking after my mother-in-law. She has received great care from the staff.
The rooms are tired with no ensuites and no views. A view of a brick wall is no way to die!
All staff have been superb and caring.

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Review from Sarah C (Wife of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in The Hawthorns for one year. Not only is the home spotlessly clean, but the feeling in the home is warm and caring. He was beautifully looked after, and any difficulty was dealt with promptly. The family too was thought about. I am very grateful.

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Review from Valerie G (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to The Hawthorns for end-of-life care on the 7th of August 2023. He was always treated with the utmost dignity and respect. The care and support given to him and our family was outstanding. He was always kept clean and was thoroughly spoilt in his last weeks of life. His room was clean
and comfortable. The manager gave us a warm welcome every time we visited and nothing was too much trouble. I can thoroughly recommend The Hawthorns, your loved one will be well cared for there.

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Review from A F (Brother of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm the brother of an "end-of-life care" resident at the home. We wish to express our profound thanks to all the staff for the quality of care they displayed, whatever their involvement in the operation of their home. It was notable whenever we were there how everyone helped in the smooth running of
the home.

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Review from Jonathan K (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Hawthorns for a number of years. The staff are always kind and nice. She is so pleased with her room's redecoration.

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Review from Shelley H (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional standard of continuing care for my father. The staff are diligent, caring and appear happy in their work. My father always looks clean and well presented and I'm always informed of any health issues. The staff truly get to know their residents as proven recently when my father had to go
to hospital and the paramedics praised the staff for their knowledge of my dad's health history.
I would thoroughly recommend The Hawthorns Care Home.

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Review from J C (Relative of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the people are caring the building is tired. Maintenance is poor and the management seems unwilling to spend the money on getting professionals in, instead relying on a handyman who does his best but he is not a tradesman.

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Review from Andrew C (Son of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words could express the depth of our family's collective gratitude for the highest quality of care and support consistently extended to our late mother whilst she was a resident at The Hawthorns care home for over five years. Truly a home-from-home - Outstanding!

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Review from Mary W (Sister of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My previous experience of residential care was some time ago but I was anxious when it was decided my sister needed respite care (at that stage). Any fears myself and her three daughters had, were soon banished with the extreme kindness of the staff, the welcome she was given and the room allocated.
At that time, she was physically weak and emotionally empty. She is now joining in social activities. Within three weeks, it was agreed it was unsafe for her to return home and she wants to stay - a decision we all support. A huge thank you to The Hawthorns.

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Review from Pamela H (Wife of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff at Hawthornes helpful and very pleasant. Foodwise, only porridge every morning - eggs would be a change. I have also noticed drinks are left on the tray - not helped to drink - hence cold tea. Overall, is good. I cannot give a true review on certain conditions, due to covid.

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Review from John F (Husband of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased when my wife was discharged from hospital to The Hawthorns as my own mother was there from 2010 to 2015 and the care she received was excellent. My wife has secondary progressive MS and a multiple of other problems, and having to be hoisted and loss of bowel/bladder etc. She has been
there 5 months now and with the help of NHS/continued care. I hope she can remain as she is very happy there. Nothing is too much trouble for the staff and management and they have bent over backwards for her. All in all, an excellent care home in a lovely old house in a beautiful part of Norwich.

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Review from Roy H (Resident) assisted by family/friend published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently spent five weeks in the hospital and not allowed any visitors because of covid, I was admitted to The Hawthorns in January 2022, where I was warmly welcomed. The care I am receiving here is quite different to the hospital where the people were shouting out at night and were fighting
the nurses with their feet, causing me extreme tension.

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Review from Y B (Friend of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A safe and friendly care home in a time of need for short term care. The friendly and helpful staff make up for the aged interior of the building.

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Review from T I (Relative of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family member was admitted to the Hawthorns care home for palliative/end of life care. The care he received was excellent and we felt very reassured he was being cared for appropriately. The staff were kind, professional and friendly. We would recommend the Hawthornes for this type of care.

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Review from Sandra H (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from the hospital to The Hawthorns for end of life care. She was treated with compassion, dignity and respect. All staff were extremely attentive to her needs and nothing was too much trouble.
The staff were also very considerate of my needs in a difficult situation. I was
kept fully informed. The home has a quiet relaxed atmosphere. The meals are homecooked with a good variety on offer.

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Review from R R (Son of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I know of. Social services said my Mum couldn't spend her own money on the care home of her choice. They told the manager of the Hawthorns not to offer my mum a place and followed that up by saying there was a safeguarding issue, but wouldn't say what it was. The manager of
this care home provided my mum with safety and comfort she has never experienced in either her childhood or adulthood. The remainder of Mum's life was spent in quality care, support and dignity. The management, administration and staff of this home are second to none. They provided my mum with a death that was so peaceful that it was barely noticeable, even though I was brushing her hair at the time.

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Review from J W (Friend of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff at The Hawthorns always act in a professional and caring manner.
They are always approachable and ready to listen to any concerns and react in an appropriate and timely way.
During the pandemic, I have been kept up to date with any procedural changes. In the end, my friend did
not wish to have the weekly visits (not wanting to leave his room), but they did try hard to facilitate them.

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Review from R R (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

CQC rating "Good". Real world rating "Gold"!

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for The Hawthorns is calculated as follows: ( (61 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Hawthorns is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Clare

Clare Royal

Job Title: Deputy Manager

Joined: 2012

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.


When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.


I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.


Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.


Judy

Judy Read

Job Title: Business Administrator

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.


After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.


Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.


The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.


Daisy

Daisy Mendoza

Job Title: Home Manager

Hello, my name is Daisy and I am the Home Manager at The Hawthorns. I am a hard working nurse with over 18 years of experience in health care settinggs (UK) and over 5 years experience as a community health nurse (Philippines).


I possess a good knowledge and understanding of looking after elderly people living with dementia. I have proved to have a natural, caring attitude and willing to help others as much as possible.


I have been commended for being dedicated and organised in my field of work, always performing proficiently in all my required task. I have also proven to be an effective and efficient leader of a care team in private health care sector.


My work experience as a Head of Care (Dementia Department), a Clinical Lead, and Deputy Manager in Nursing Department have equipped me to passionately support residents and expertly manage care staff with high standards.


Frequently Asked Questions about The Hawthorns

What types of Care is The Hawthorns registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hawthorns provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Hawthorns have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Hawthorns?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hawthorns to the centre of Norwich?

1.4 mile(s) as the crow flies, distance by road may be significantly further.