The Hawthorns

270 Unthank Road, Norwich NR2 2AJ
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9.2 48 Reviews
  • The Hawthorns, Norwich
The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

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Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daisy Mendoza (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,246
    • Self-Funded Nursing Care from £1,585
    • Self-Funded Nursing Dementia Care from £1,585

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hawthorns Reviews (48)

Total of 48, showing 21-40
9.2

The Hawthorns has a Review Score of 9.2 (9.233) out of 10, based on 9 reviews in the last 2 years. Over all time The Hawthorns has 48 reviews.

Overall Experience

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Date Published

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Review from Jeremy L (Friend of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a nice home and my friend lives there. He likes it and he is happy.

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Review from Susan S (Partner of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was transferred from the hospital after being there for 5 weeks.
He has now been at The Hawthorns for 2 weeks where they have managed to engage him in conservation, get him eating again, starting to get him sitting in the chair for a while each day.
As a family, we appreciate that my partner
is terminally ill but the staff at The Hawthorns are really doing their best to make sure that his last days are as good as possible.

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Review from Michael M (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find The Hawthorns to be a very happy home to be in. I spend all day every day with my wife 9-6 and the staff are very friendly and helpful all day. My wife has been a resident at The Hawthorns for 2 years now and although she cannot speak I know she is happy with all the staff.

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Review from Zowie M (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well. She is well cared for and happy. Staff make visitors feel welcome and always listen and act on any concerns.

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Review from Nicola W (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Hawthorns has provided a "home from home" for my mother. The staff are caring, humorous and attentive. Residents are treated as individuals and with great respect. There is always time for a kind word and a smile.

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Review from Gwenda R (Wife of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident for almost a month, during which he received excellent care and attention. The staff were all professional and so pleasant, polite and great tea makers. Whenever interacting with my husband, they used this name and showed him great respect, as well as to us. The home has a
great atmosphere and homely feel. I couldn't be more happy about the way he was treated.

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Review from Paul C (Friend of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited a resident at various times of the day and always found sufficient staff in attendance. All the staff were very friendly and nothing seemed to be too much trouble. They always treated the resident with care and dignity even when his mental state made him difficult to deal with. The resident
seemed to be very happy with the quality of the food.

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Review from Jane N (Sister of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of this establishment are caring, helpful and friendly. There is a great atmosphere in The Hawthorns and their ethic is definitely providing the best care for those in The Hawthorns.

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Review from David S (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident with The Hawthorns for some time. Sadly he passed away Saturday. I just wanted to express how grateful we are for the care and dignity that you showed my dad.


My mum spent the most time visiting my dad and it's been a great comfort to us knowing that he has been extremely well

looked after.


My kindest regards.


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Review from Deborah K (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A year ago or less, maybe, management in the home was bad but now it is excellent, because of the change in manager. Staff are very caring to my mother, food is excellent and I always have a chat with carers who are very supportive to me. My mother is very well looked after, thankfully.

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Review from M B (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and they keep in informed.

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Review from Richard G (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy. Dad is happy and enjoys his environment. He enjoys the food, activities and the staff are all attentive and kind. Thank you.

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Review from B J K (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy and content here. The carers are all gentle and helpful. We are allowed to watch TV and there's a lot of activities that we can join in. There are also rides in our local bus. Lots of trips. We went to the Cromer Pier show which was enjoyed by all of us. There is usually a weekly entertainer
in the lounge. A doctor attends weekly.

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Review from Peter A (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Review from Margaret S (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the nursing home for eight months, I visit every day. The way that he is cared for is the utmost concern for me, I can't praise the staff highly enough for the way that he is treated. The Hawthorns is like a second home to me. I have never seen or heard anything that has given
me the slightest concern.

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Review from Anthony G (Resident) assisted by family/friend published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely, nothing is too much trouble.
Quick in answering the call bell.
Happy to be at Hawthorns.
Food is lovely.

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Review from Francesca H (Granddaughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff which makes the care home a "home". Friendly, approachable and personable.
Excellent activities to engage residents and create an enjoyable atmosphere.
A "personal touch" to the care given acknowledged, which is warming to know that my dear grandad is well taken care of. Thank you.

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Review from Gary B (Son of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been in The Hawthorns for 18 months. We, as a family are pleased with the care he has received. Management and staff are helpful and friendly.

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Review from Sophie W (Regular Volunteer) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought 12 young people to volunteer for 1 week to run activities with the residents. We were made to feel very welcome by the staff, given a room to base in, offered drinks whenever we wanted them and were managed excellently by the activities coordinator. The young people were kept entertained
and never felt left out or bored. They particularly enjoyed chatting with the residents about their past and learning lots from them. The young people were also offered sweets and snacks regularly. Despite the size of our group The Hawthorns even offered for us to come back an extra day so we could fill our timetable. Overall it was a thoroughly enjoyable and enriching experience for both staff and the young people.

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Review from Pamela B (Wife of Resident) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say how I find everything about the home very satisfactory.

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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for The Hawthorns is calculated as follows: ( (61 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Hawthorns is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Meet the Team (3)

Clare

Clare Royal

Job Title: Deputy Manager

Joined: 2012

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.


When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.


I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.


Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.


Judy

Judy Read

Job Title: Business Administrator

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.


After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.


Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.


The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.


Daisy

Daisy Mendoza

Job Title: Home Manager

Hello, my name is Daisy and I am the Home Manager at The Hawthorns. I am a hard working nurse with over 18 years of experience in health care settinggs (UK) and over 5 years experience as a community health nurse (Philippines).


I possess a good knowledge and understanding of looking after elderly people living with dementia. I have proved to have a natural, caring attitude and willing to help others as much as possible.


I have been commended for being dedicated and organised in my field of work, always performing proficiently in all my required task. I have also proven to be an effective and efficient leader of a care team in private health care sector.


My work experience as a Head of Care (Dementia Department), a Clinical Lead, and Deputy Manager in Nursing Department have equipped me to passionately support residents and expertly manage care staff with high standards.