The Hawthorns

270 Unthank Road, Norwich NR2 2AJ
Submit a Review
9.2 48 Reviews
  • The Hawthorns, Norwich
The Hawthorns is a Norwich care home that makes the most of a skilled and versatile care team in order to provide residential care and nursing provision, as well as respite and palliative care.

En-suite bedrooms combine with a pleasant social environment, a warm and friendly staff attitude and a programme of activities and outings to achieve a complete and all-encompassing care service.

Care packages are set up to suit the individual needs of residents, with loved ones made to feel welcome upon visiting the facility and having their thoughts and opinions respected.

Show The Hawthorns on the Map

Care Provided by The Hawthorns

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Daisy Mendoza (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Hawthorns

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,246
    • Self-Funded Nursing Care from £1,585
    • Self-Funded Nursing Dementia Care from £1,585

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hawthorns Reviews (48)

Total of 48, showing 41-48
9.2

The Hawthorns has a Review Score of 9.2 (9.233) out of 10, based on 9 reviews in the last 2 years. Over all time The Hawthorns has 48 reviews.

Overall Experience

  • 26
  • 21
  • 1
  • 0
  • 0

Date Published

48
1
4
9
39

Review from Ralph B (Friend of Resident) published on 13 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Hawthorns Care Home is superbly run by very nice staff. I visit every day and its as close as a nice little family of friends.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Daughter of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that my mother is well taken care of. I have no complaints about anybody. Food is good. Entertainment good, activities good. My Mum seems quite content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen C (Daughter of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a very nice, friendly home because it is not too big. Everybody knows each other. All the carers, staff and manager are very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria R (Resident) published on 21 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers work very hard. They keep the place lovely and clean, even the washing, ironing done for you. It's lovely to think you don't have to do it yourself. One thing, you don't starve in the home, plenty to eat and drink. It's a nice little home. The staff and carers look after us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N J (Nephew of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always greeted with a friendly smile and hello from all the staff. Everything looked spotless and has a nice homely feel. We even took loads of crumpets for the residents to share. These were toasted and brought round at afternoon tea. They didn't mind toasting so many. My aunt enjoys the craft afternoons
and entertainment. She seems to have settled in well and always smiles when we visit so we know she is not unhappy there. As le live quite a way away we are happy that she is well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dean B (Grandson of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and caring home with good staff who are attentive to residents needs. The team were very supportive to my mother and grandmother (residents) when my gran had to have 24hr care which was very upsetting for us all. The team were very understanding and always made time for us. The home needs
a little updating but makes up for this with a nice team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan H (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident at The Hawthorns for 1 year and 3 months. During all of his time here the care he has received has been excellent. The staff and manager obviously care about the holistic wellbeing of the resident, they are always cheerful, keep the family informed of my fathers needs and
health, treat and know my father as an individual and adjust care/meal etc. to suit my father wherever possible. The staff and manager also have a wonderful (much needed) sense of humour. I cannot fault my fathers care and he and his family members are always treated with dignity and respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam H (Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities are very good and I can highly recommend it. Meals are very good and there is always an alternative. Staff are very obliging and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for The Hawthorns is calculated as follows: ( (61 Excellents x 5) + (31 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 104 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Hawthorns is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Clare

Clare Royal

Job Title: Deputy Manager

Joined: 2012

I have been at Hawthorns for over 10 years now. Starting as administrator and for the last 18 months as Residential Deputy Manager.


When I walked into Hawthorns for the first time, it was the first time I had stepped foot in a care home. I can honestly say that working here for over 10 years has been amazing.


I have learnt so much from my colleagues and from the residents that live here. We are a very small home so have a great relationship with each other, we are a family.


Hawthorns definitely has the home-from-home feel. We strive to provide the best care possible while enabling our residents to maintain as much independence as possible.


Judy

Judy Read

Job Title: Business Administrator

I was born just outside Norwich and, following an early career in retail management, I married and moved to Ipswich where I joined the Civil Service.


After bringing up my family I was offered a job as a care home administrator and have been working in that role ever since, having worked in two homes in Ipswich, one in Stowmarket and have now returned to Norwich where I am privileged to be part of the wonderful staff team at The Hawthorns.


Following 6th form, I left school but have studied part-time to gain an HNC in Business and a Level 5 in Health and Social Care.


The care home is where the residents live and I believe it is important to create a warm and welcoming atmosphere, greet visitors in a friendly manner, answer phone calls in a timely manner and help both visitors and residents in any way I can.


Daisy

Daisy Mendoza

Job Title: Home Manager

Hello, my name is Daisy and I am the Home Manager at The Hawthorns. I am a hard working nurse with over 18 years of experience in health care settinggs (UK) and over 5 years experience as a community health nurse (Philippines).


I possess a good knowledge and understanding of looking after elderly people living with dementia. I have proved to have a natural, caring attitude and willing to help others as much as possible.


I have been commended for being dedicated and organised in my field of work, always performing proficiently in all my required task. I have also proven to be an effective and efficient leader of a care team in private health care sector.


My work experience as a Head of Care (Dementia Department), a Clinical Lead, and Deputy Manager in Nursing Department have equipped me to passionately support residents and expertly manage care staff with high standards.