Heron Lodge

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.6 45 Reviews
  • Heron Lodge, Norwich
Heron Lodge is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.

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Care Provided by Heron Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ben Rogers (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Heron Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • * Subject to assessment
  • (these prices are only a guideline, please contact Heron Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking on site


Heron Lodge Reviews (45)

Total of 45, showing 1-20
9.6

Heron Lodge has a Review Score of 9.6 (9.626) out of 10, based on 7 reviews in the last 2 years. Over all time Heron Lodge has 45 reviews.

Overall Experience

  • 33
  • 10
  • 2
  • 0
  • 0

Date Published

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Review from G H (Relative of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had such a lovely welcome from the team which instantly gave us confidence that our relative was in such good hands here.
The facilities are great but the staff are what makes this such a special place.

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Review from C G (Friend of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful. Everywhere was clean and tidy. Welcoming and residents seemed very happy and content. Lovely and warm and a great atmosphere all around the home. Everywhere nicely decorated finished to a good standard.

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Review from Pauline T (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time my dad was in the care home, we found everyone very caring and helpful from management to care staff etc. The room was moved around to accommodate his needs. No request was too big, even trying to make meals they wouldn't normally make to ensure he had something he would eat. Everyone
did their best to make it feel like his home and as a family we were always welcome whatever time of the day. Not only was Dad offered food and drink, whenever we would visit, someone would also come and offer us something too. If the time came that Dad has to go back into a home, this would be top choice.

Reply from Heron Lodge Manager ., Home Manager at Heron Lodge

Thank you for your kind words about Heron Lodge. It was a true pleasure to have your dad with us, and we wish you and your family all the very best for the future.


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Review from Katherine H (Daughter of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendly greeting I received when I came to visit told me that this was the place for mum to receive end of life care and nothing since has challenged this view. Everyone (clinical and non-clinical) has been so caring, with nothing being too much trouble. All have taken time to know her as an individual
and to personalise their care. Her nursing care has been excellent too and she has enjoyed the food. Her room is lovely. All the staff have also been very extremely kind to her family so we feel very well supported too. I can’t think of a better place for her to be.

Reply from Heron Lodge Manager at Heron Lodge

Thank you Katherine for the wonderful feedback. It was our pleasure to be able to care for Mum and all the friend and family visits made her weeks with us the best she could have wished for. The staff team were overwhelmed by the gifts of thanks and we really can't thank you enough. It goes without saying that we are all thinking of you at this time. Kindest regards as always.


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Review from Mervyn G (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial tour of Heron Lodge was helpful, informative and reassuring. the staff were very welcoming and went to a great deal of trouble, to settle my frail father into his new surroundings.
The care he then received was personalised with close attention to detail. Relatives and visitor were made
to feel welcome at all hours.
When my father passed away the news was delivered sympathetically. The arrangements proceeded seamlessly with the undertakers.
My father was very fortunate to be able to spend his final days at Heron Lodge.

Reply from Heron Lodge Manager at Heron Lodge

Thank you so much for your comments and kind words. We are so glad we could provide some reassurance at this difficult time for you all. We would like to offer our sincere condolences to you and your family. Kindest regards as always, Jo.


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Review from E P (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care and love shown. Staff are superb! Really happy with service.

Reply from Heron Lodge Manager at Heron Lodge

Thank you so much for taking the time to complete your review. We really appreciate your feedback and this will mean the world to the team. Thank you!


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Review from Kevin P (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heron Lodge is an excellent care home. All the staff provide such a caring and friendly service - nothing is too much trouble! Would thoroughly recommend.

Reply from Heron Lodge Manager at Heron Lodge

Thank you for taking the time to review Heron Lodge. We really appreciate your feedback!
We are thrilled Mum has settled so well into her new home and are so pleased you chose us!


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Review from Katherine C (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After viewing several homes, Heron Lodge stood out, why? The cleanliness and freshness was the first thing that I noticed, then on meeting the staff, they are so genuine and friendly and made us feel so at ease and reassured us we were making the right choice. By the way, the homecooked food is so lovely
too. No one wants to go in a home but for Mum's respite, we would not hesitate if Mu, needed respite or full-time care in the future.

Reply from Heron Lodge Manager at Heron Lodge

Good Morning Katherine, Thank you so much for the wonderful feedback. This review will mean a lot to the wonderful team so we really appreciate you taking the time to do this. We wish you and mum all the very best and hope everything is going well with mum now she is home!


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Review from Peter T (Husband of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first introduction on 23/12/2022 the staff dealt with us with compassion and professionalism for far above our expectations and my wife found the staff friendly and delightful. I can't praise them enough.

Reply from Heron Lodge Manager at Heron Lodge

Thank you Peter for your very kind words. You were a joy to spend time with and we will miss her very much.
We look forward to seeing you for lunch very soon.


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Review from Clive S (Civil Partner of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses, care staff, managers, administrator and all other staff were excellent throughout the time my partner lived at Heron Lodge. They dealt wonderfully with the demands of his dementia and palliative care. They were professional, kind and supportive to us both.

Reply from Heron Lodge Manager at Heron Lodge

Thank you for taking the time to share such a lovely review which covers our entire staff team.
We were very lucky to be afforded your partner and you as a welcome visitor during their time with us and to have the opportunity to support you both.


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Review from Melanie H (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Heron Lodge for three years now. The care she receives is excellent. Staff are so kind and treat her with dignity and with the upmost care. She receives the best nursing care and although she is no longer able to participate in activities with the other residents in the lounge,
she has regular staff members checking on her, spending time with her and making sure she has her favourite music playing. The smaller size of the home makes it feel like a family home and relatives are made welcome and kept informed of any changes/updates of care plans etc. The professionalism and dedication shown by the manager and her team (especially during covid) gives us constant reassurance that our loved ones are safe and loved.

Reply from Heron Lodge Manager at Heron Lodge

Thank you for taking the time to give us some positive feedback regarding the home, the staff and Mum's care. It means so much to have such lovely words to relay to the staff team.


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Review from Richard C (Nephew of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, a note about my mother who died in February 2022. She had been a resident at Heron Lodge for 5 years and was 99 on her death. The whole staff of Heron Lodge looked after her superbly and were very sensitive and helpful at the time of her death. I felt supported and my mother respected and treated
with dignity all through this time. My aunt has been at Heron Lodge for nearly 3 years and is still telling me when I visit how much she thinks of the place as a home and how much she 'gets on' with all the staff. She is 97 and chooses to stay mainly in her room but that does not minimise the care and company she receives. In my opinion, the leadership at Heron Lodge is key to this being a very successful and restful place for its residents and the values of the management are shared by the brilliant staff the Home employs. Five years ago, when I found Heron Lodge for my mother and subsequently obtained a place for my aunt, I knew I have found a gem in the care system. Thank you.

Reply from Heron Lodge Manager at Heron Lodge

Thank you so much for your kind words. You have summed up beautifully exactly what we wish to promote as a staff team to each resident and family at Heron Lodge. It has been our pleasure to look after your Mum and to continue to have your Aunt in our care.


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Review from Linda W (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely nursing home. The staff are always welcoming and take very good care of their relatives. You can see that they really care for their people who they are looking after. My husband was only here for a short time but he settled in very quickly and loved his food. Very good relationship with
local practitioner too.

Reply from Heron Lodge Manager at Heron Lodge

Thank you so much for your kind words Linda. It was a pleasure to have your husband in our care.


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Review from Paul F (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum spent the last few months of her life at Heron Lodge, receiving palliative and end of life care. From the moment she arrived from hospital, Mum was made to feel welcome and comfortable and all of her family were welcomed too. We were able to visit Mum whenever we could and this gave us extra
special times with her. Mum received quality nursing care and the staff were caring and kind. Heron Lodge is extremely well managed and this shows in the skills, teamwork, friendliness and commitment shown by the staff. We were supported during Mum's final few days, especially my sister who visited daily and was kept in the loop at all times. Mum was treated with the dignity she so deserved and we will always be grateful for that. Thank you to everyone at Heron Lodge.

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Review from Donna M (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heron Lodge is a wonderful home. It has a very safe, homely feel and is a lovely place to spend time. My mum is very well cared for and enjoys her time there being supported by staff that really care. There is a real sense of family which makes our visits even more special. There is always something
going on or someone to talk to. So mum is very happy and content there. I would definitely recommend.

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Review from George B (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last few months of his life at Heron Lodge. This home has an excellent management team. The staff are all compassionate and caring, both towards the residents and the families. Communication with me and the family was always excellent – They always had time to address my concerns
despite being very busy at times. My dad was quite frail when he first arrived after previously living independently, but at Heron Lodge he perked up and seemed more like his old self. He enjoyed his time here even though his mobility and memory were failing him. Well done Heron Lodge.

Reply from Heron Lodge Manager at Heron Lodge

George, thank you so much for your kind words, it means so much to us to have the work of the staff and the home acknowledged in such a positive way. We were absolutely honoured to look after Dad, and what an absolute gentleman he was.


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Review from Clare P (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Heron Lodge for exactly a year now, and I cannot fault anything about her care. She is always dressed lovely with her hair brushed etc The staff are all amazing, they are like a family to my Mum. It doesn't matter what their job is, if they see anything that needs doing or anyone
who needs help, they are straight in. The communication I have always had with the home is brilliant. The management are brilliant and again always hands-on. This is a 5 star home.

Reply from Heron Lodge Manager at Heron Lodge

Thank you so much Claire! We are grateful for your kind words, I will share this with the team.


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Review from Paula L (Daughter of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a nursing home for your parents or relative, look no further. My dear dad was only at Heron Lodge for a short time but the care not only for my dad but for me too was exceptional. My dad was kept immaculately clean and tidy at all times and all personal issues were dealt with very
professionally. Every single member of staff was very approachable at all times for the smallest of queries. I can’t praise Heron Lodge high enough. Thank you to each and every one of you for all your help and support.

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Review from Caroline L (Niece of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care my aunt received whilst living at Heron Lodge during the final months of her life. At 94 years of age, my aunt was frail and chose to stay mainly in her room. However, her needs were always addressed with great kindness and dignity. The staff were always popping
in to check on her and to offer a kind word and a cheerful face. Before she died she told me she was being well looked after and that her meals were lovely! Grateful thanks to all the staff at Heron Lodge!

Reply from Heron Lodge Manager at Heron Lodge

Dear Caroline,
Thank you for your kind words. We are grateful to have been a part of your aunt's life here at Heron Lodge.


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Review from Sue K (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Heron Lodge for just over a year. Although we have not seen the home in normal times we can see that she is happy and content. It feels like mum is safe and well cared for and there has not been a covid outbreak so good procedures are in place. The home has always been able to facilitate
safe visits during the pandemic for family members and always go out of their way to enable phone or video calls to be made.
We get regular updates from the manager on what is happening at the home and also specifically on how mum is doing. There are also Zoom meetings for family and residents too.
The home seems to have good links to other medical professionals for when needed.
The staff are very friendly and thoughtful, an example is that the kitchen staff keep in snacks which they know mum likes and she can pop into the kitchen at any time and request what she would like as she doesn't always like to eat at regular times.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Heron Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Heron Lodge is calculated as follows: ( (76 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Heron Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Michaela

Michaela Bell

Job Title: Hospitality Manager

I have worked in the hospitality industry for over 10 enjoyable years with a wide range of experience in restaurants, events and hotel management. Since joining Heron Lodge in December 2023, I’ve been keen to use my knowledge and passion to create a mealtime experience that can be enjoyed by our wonderful residents and loved ones. I feel very lucky to be part of a team that is constantly laughing, the team are driven to deliver top care with a smile on their faces.


Outside of work, I enjoy going to car shows and live music events.


Elaine

Elaine Wilcox

Job Title: Activities & Lifestyle Coordinator

Hello, my name is Elaine Wilcox and I am the Activities Coordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector having previously worked as a Carer and Activity Coordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with the residents including 1:1 time and group sessions.


I enjoy the happy things in life. I am married to Robert and we have 8 children 5 girls and 3 boys all grown up now and they have given me 11 lovely grandchildren.


Frequently Asked Questions about Heron Lodge

What types of Care is Heron Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heron Lodge provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Heron Lodge have?

There are 30 Single Rooms.

What are the Facilities & Services at Heron Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heron Lodge to the centre of Norwich?

6.7 mile(s) as the crow flies, distance by road may be significantly further.