Heron Lodge

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.6 45 Reviews
  • Heron Lodge, Norwich
Heron Lodge is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.

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Care Provided by Heron Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ben Rogers (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Heron Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • * Subject to assessment
  • (these prices are only a guideline, please contact Heron Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking on site


Heron Lodge Reviews (45)

Total of 45, showing 21-40
9.6

Heron Lodge has a Review Score of 9.6 (9.626) out of 10, based on 7 reviews in the last 2 years. Over all time Heron Lodge has 45 reviews.

Overall Experience

  • 33
  • 10
  • 2
  • 0
  • 0

Date Published

45
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7
38

Review from Andy Y (Son of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very happy since moving to Heron Lodge in 2018. Home is well managed and all concerns answered promptly. The staff are all very kind and caring. Home is clean and tidy. Rooms are clean bright and tidy. Covid-19 has been managed exceptionally well, with controlled visits and video
calls available.

Reply from Heron Lodge Manager at Heron Lodge

Thanks, Andy, for such a lovely review, we appreciate the comments


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Review from Elizabeth C (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Heron Lodge for nearly 9 months, initially on a temporary placement after a number of falls and a decline in her cognitive abilities. Despite the vast additional work placed on the staff in dealing with the pandemic they have tried very hard to enable me to make safe, distanced visits
when possible. The pandemic has meant that up to now I am only familiar with reception and a dining area which are clean and well-kept. Mum always appears cleanly dressed and well cared for. The staff treat her with courtesy, dignity and patient consideration. She seems very content with her surroundings and her care. The atmosphere between staff and residents is relaxed but professional. I have found the staff friendly and approachable and they keep me very well informed about Mum's condition. I am delighted that Mum now resides here permanently.

Reply from Heron Lodge Manager at Heron Lodge

Thank you for the positive words. We are so glad that Mum has been able to stay with us at Heron Lodge.


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Review from Graham S (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The real test of a care home is the happiness of the residents. At 102 years old, Mum was not enjoying life at home and it was obvious that she needed residential care and a move to Heron Lodge was arranged. Now, at 103, her life has improved dramatically despite the trials that the lockdown has imposed.
She regards the staff highly and talks about them as her friends. From my point of view, I can say that the staff run the home very efficiently and have managed to get through the pandemic with care, understanding and no infections. Nothing is too much trouble.

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Review from Sally B (Sister of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot explain how much in awe I am of the staff of Heron Lodge. Every member is so kind and considerate to all their guests and treats them as family members. To have no covid related outbreaks at this terrible time is remarkable and shows how hard-working all the team are.
Living some distance
from my brother, to know he is being well looked after whilst I'm not able to visit, has been a great relief.
I cannot recommend this home highly enough. Whoever gets to live there will be a very lucky person.

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Review from C J (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased with the help I have had to settle my dad in. The care standard is extremely high. I am so happy, and he is quite at home already. This has been so stress-free. Very happy with all the help.

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Review from Stephanie B (Daughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home takes care of Mum, she is always clean and tidy. She looks well and is well-fed. The home is clean. The staff are friendly.

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Review from E B (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted under palliative care her improvement and quality of life have improved beyond recognition. This can only be attributed to the excellent care and attention provided by the home.

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Review from S K (Sister of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From conversations with my brother, he feels he should receive more care from a senior carer/nurse. There are no activities for people who are still fully in charge of all their facilities as most of the patients have dementia. The bank nurses are not always fully aware of all his health requirements.
Luckily he has Sky TV to keep him occupied.

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Review from J H (Relative of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are extremely helpful, friendly and cheerful. They seem to genuinely care about their residents and really get to know their residents, treating them with respect and care and as individuals.

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Review from Helen H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated as an individual and with dignity and respect. She is always clean and well cared for. The staff are lovely and management are very approachable and have time to listen. Sadly mum passed away on 18th February. She was very well looked after and was kept comfortable, maintained her dignity
and was pain-free until she passed away peacefully on the 18th. On the day and since then, all staff have been fabulous and supportive, in particular the events coordinator, admin, nurse and clinical lead. I know they must face this situation often but I don't and they made me feel at ease and were empathetic and helpful and were extremely respectful and professional. My sincere thanks go to all of them at this sad time.

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Review from S W (Niece of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been very comfortable at Heron Lodge. Feedback from her suggests she is very happy with the care she receives and the staff, who are very caring.

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Review from Paul F (Son of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here since Christmas an seems to be very happy which is a massive relief for me. The staff are very lovely and caring and respectful. I would highly recommend this home for anyone

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Review from Tanya A (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's been here for over three years and I can't fault the care he has received. The staff are kind, caring always treats him with respect and one of the family. They have always been supportive towards me and my family and are always on hand to answer any questions I have. It really does feel
like my second home.

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Review from Sandra T (Wife of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good, very clean and nice activities. The food is good.

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Review from Maureen R (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff show true care and respect for Mum. They have quickly learnt her preferences, and make a point to visit regularly for social stimulation. Everyone is so welcoming and involved. There are a number of real stars on staff, and some quieter folk who make sure care is there in their own way. Thanks
for being there and doing what we cannot do alone.

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Review from Cindy S (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Heron Lodge since December and in that time the difference in him is wonderful. His mobility has improved and he seems himself again. The staff go out of their way to get smiles and I am always greeted on arrival and given updates. The home is always clean and there seems to be a
good variety of food on offer.

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Review from D P (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Heron Lodge after 6 weeks in hospital. The staff at Heron Lodge are very caring and patient and treat him with dignity. The food is excellent and the home is very homely and visitors are made very welcome. Nothing is too much trouble from any member of the team.

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Review from Betty F (Cousin of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care given to my cousin perfectly satisfactory. Staff are very patient with her as we know she can be very awkward at times, for which we thank them very much. Also, we are kept updated with any change of circumstances.

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Review from Linda W (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband was in a previous home for only one week and came away very ill and could not talk or walk after that, he is now able to do both and it has made him accept he will not be able to come home to me. Heron Lodge is a very homely place for both the residents and their family's. I would really
recommend them very highly to anyone.

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Review from Sue W (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came here in quite a poorly way. He has made remarkable progress with the care and consideration of the staff and doctor together with the home cooked food which he has much enjoyed.
He has been treated with kindness and dignity throughout and I know will miss everyone.
The nurses have
been most helpful and seem to have the balance of medication.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Heron Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Heron Lodge is calculated as follows: ( (76 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Heron Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Michaela

Michaela Bell

Job Title: Hospitality Manager

I have worked in the hospitality industry for over 10 enjoyable years with a wide range of experience in restaurants, events and hotel management. Since joining Heron Lodge in December 2023, I’ve been keen to use my knowledge and passion to create a mealtime experience that can be enjoyed by our wonderful residents and loved ones. I feel very lucky to be part of a team that is constantly laughing, the team are driven to deliver top care with a smile on their faces.


Outside of work, I enjoy going to car shows and live music events.


Elaine

Elaine Wilcox

Job Title: Activities & Lifestyle Coordinator

Hello, my name is Elaine Wilcox and I am the Activities Coordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector having previously worked as a Carer and Activity Coordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with the residents including 1:1 time and group sessions.


I enjoy the happy things in life. I am married to Robert and we have 8 children 5 girls and 3 boys all grown up now and they have given me 11 lovely grandchildren.