Heron Lodge

163 Norwich Road, Wroxham, Norwich NR12 8RZ
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9.6 45 Reviews
  • Heron Lodge, Norwich
Heron Lodge is a Tudor-style building located in the scenic Norfolk Broads, employing a qualified team of Nursing and Care Staff who are thoroughly resourced and skilled in the provision of dementia and palliative care.

All care provision is organised to suit the individual, with person-centred techniques working alongside a varied activities programme to support a flexible lifestyle.

There are regular visits from related health professionals and therapists, while the team take pride in going the extra mile for the sake of residents.

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Care Provided by Heron Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ben Rogers (Home Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Heron Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • Self-Funded Nursing Care from £1,250
    • Self-Funded Nursing Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,250
    • RESPITE Self-Funded Nursing Dementia Care from £1,250

  • * Subject to assessment
  • (these prices are only a guideline, please contact Heron Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • Parking on site


Heron Lodge Reviews (45)

Total of 45, showing 41-45
9.6

Heron Lodge has a Review Score of 9.6 (9.626) out of 10, based on 7 reviews in the last 2 years. Over all time Heron Lodge has 45 reviews.

Overall Experience

  • 33
  • 10
  • 2
  • 0
  • 0

Date Published

45
2
2
7
38

Review from Monica P (Wife of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has just spent two weeks at Heron Lodge, for me to have some respite care. In that time he was treated very well and was always happy when I went to see him. The staff could not be more kind or courteous, always willing to help in any way that they could. I felt I was leaving him in very
capable care. The home was spotlessly clean and tidy and the food was exceptionally good. They had a very good activities plan, with a firework display organised on Bonfire Night, which all the residents enjoyed, with soup, hotdogs etc to warm them up when they came in. Overall an extremely good home.

Reply from Sue McBroom, Manager at Heron Lodge

Thank you for your kind words. All the staff very much appreciate your feedback.


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Review from C H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very comfortable in this nursing home. The staff are friendly, courteous and helpful. When we visit, we are always made to feel welcome and knowing that mother is being looked after well takes a great deal of pressure off us. If my mother is unwell, we are informed immediately.

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Review from Dave W (Resident) assisted by family/friend published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been at Heron Lodge now for four months. After the initial settling in period, I have got used to different staff and they are used to me and my needs. I find that most of the time they are very helpful and caring and carry out their caring duties in a friendly and pleasant manner. The nursing
staff are very efficient and always ready to help solve any problems that might arise.

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Review from J D (Husband of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heron Lodge takes care of all their residents and their individual needs are always prioritised. Where the home loses marks is in the activities available to residents. This is nearly zero and needs a person appointed or establish some activities during the days and to discover what the residents would
appreciate and take part in. Music is always therapeutic, but sadly missing as a rule, as is appropriate TV programmes.

Reply from Sue McBroom, Manager at Heron Lodge

Activities program is being looked into.


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Review from Y W (Wife of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the staff to be very kind and caring both to myself and my husband.

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Heron Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Heron Lodge is calculated as follows: ( (76 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 81 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Heron Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Kingsley Healthcare Group

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Kingsley Healthcare Group

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Kingsley Healthcare Group

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

Michaela

Michaela Bell

Job Title: Hospitality Manager

I have worked in the hospitality industry for over 10 enjoyable years with a wide range of experience in restaurants, events and hotel management. Since joining Heron Lodge in December 2023, I’ve been keen to use my knowledge and passion to create a mealtime experience that can be enjoyed by our wonderful residents and loved ones. I feel very lucky to be part of a team that is constantly laughing, the team are driven to deliver top care with a smile on their faces.


Outside of work, I enjoy going to car shows and live music events.


Elaine

Elaine Wilcox

Job Title: Activities & Lifestyle Coordinator

Hello, my name is Elaine Wilcox and I am the Activities Coordinator for Heron Lodge. I am currently enjoying getting to know the residents. I have a vast amount of experience in the care sector having previously worked as a Carer and Activity Coordinator, I really enjoy being able to fulfil meaningful moments and planned sessions and activities with the residents including 1:1 time and group sessions.


I enjoy the happy things in life. I am married to Robert and we have 8 children 5 girls and 3 boys all grown up now and they have given me 11 lovely grandchildren.