Review from Philippa R (Granddaughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

Although only a resident at Holmwood house for a very short spell of time to receive palliative end of life care, our family were so impressed by the standard of care, compassion and dignity shown to our loved one. Nothing was too much trouble for any member staff in regards to the care they gave.
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whole family were supported throughout the time we were there. These truly wonderful people went above and beyond giving us privacy to spend much wanted time with our Nan and Mum, even after she had sadly passed. We really can't thank you enough for all that you did. Myself and other members of the family have worked in the care industry for a number of years and were all so so impressed. Please, please keep doing what you do, you made a sad and heartbreaking time easier. As a family, we only wish our Nan and Mum could have been with you longer.
Well done to all, from the managers, nurses, care support workers and the domestic team; we thank each and every one of you.

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Review from P S (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Overall a very good caring/nursing home. Some parts are shabby, and armchairs need replacing. Staff are very friendly and treat the residents very well.

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Review from S W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience

Always found staff very engaging and helpful. Very kind to my mother, who I know can be very difficult at times due to her dementia.

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Review from J K (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

The care and compassion shown by all the staff at Holmwood House towards Mum, made a difficult time for us as a family, easier to bear. The professionalism and kindness of the staff will stay with me when I look back over those difficult days.

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Review from J D (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

I have found the care my aunt receives is extremely good, considering she is a difficult patient owing to her dementia.

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Review from Garry H (Son of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience

Thank you for welcoming Mum into your care home with an open heart and precious soul. Mum has been treated with love and affection. Those genuine traits were extended to me over these few days in a most generous way and made me feel part of your family at Holmwood House. I am eternally grateful. Truly

special, Many Thanks.

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Review from J M (Next of Kin) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience

My next of kin was sent to Holmwood at end of life. The hospital made the discharge process very difficult but the Holmwood team overcame all the obstacles (putting patient care first). From the first night, every member of staff treated "us" in an exemplary way. Whenever we visited, we found that "our

kin" was perfectly cared for and was treated with kindness at all times. The rules were at all times, made flexible to meet all our needs. My "kin" died after one week in Holmwood but was treated perfectly throughout.
Great compassion and sensitivity was shown to the patient and "kin".

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Review from K D (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

We find Holmwood House a very friendly and comfortable environment for our mother. As a nursing home, it doesn't have a cold, clinical feel. Due to Dementia, our mother is unable to participate in activities, but we observe other residents enjoying organised activities. Personally, we always received

from the staff with a very warm welcome. Nothing seems too much trouble.

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Review from Susan G (Niece of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience

My uncle has been with you for over 4 years. He is always clean and well cared for despite being doubly incontinent. His room is clean and pleasant.

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Review from David B (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience

Holmwood House has provided excellent care for my Mother for the past two years. The home is well run and is under new management since June 2018. The new management has plans to modernise and improve the home further and their CQC rating is very good. Staff have shown every form of help, support and

consideration for my Mother and have provided her with understanding, dignity and kindness for all of her needs. My own opinion is that it would be extremely difficult to find a better residential home than this.

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Review from V H (Wife of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

My husband arrived at Holmwood and was quite depressed at his situation. After having been here for a month, he is much calmer and settled. Staff are extremely caring and fulfil all needs, also ready to answer all my questions, however trivial, which puts our family at ease. Thank you for all the care

and love you provide.

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Review from Gary W (Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

I love being at Holmwood House. It is a very pleasant environment and the staff are excellent.

Reply from Dr Asif Raja, Owner at Holmwood House Care Centre

Such lovely feedback - thank you!

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Review from Jayne M (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

The care that the staff have given to our mum is amazing.
We feel that mum is so well looked after with so much kindness and compassion.
It has taken the worry off the family for a while with her being in here.

Reply from Asif Raja, Owner at Holmwood House Care Centre

Thank you so much for your kind words - look forward to seeing you at the summer fete!

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Review from Nicola O (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience

A beautiful tranquil setting upon arrival and an immediate feeling of comfort upon entering Holmwood House. Having arrived unannounced to view for my mother, I was shown around and provided with plenty of information and lots of kindness that set the precedence for my mothers stay. All the staff were

kind, smiley and extremely helpful to both my mother and us as a family. I always felt that she was treated with dignity and we were always kept in the loop regarding her plan of care. A big thanks to the manager who lifted my spirits on more than one occasion and heartfelt thanks to all the staff for making the journey less painful for me and my family.

Reply from Dr Asif Raja BSc MBBS, Owner at Holmwood House Care Centre

We are so pleased your mother, you and your family feel so pleased. Thank you for your feedback it is much appreciated and will be shared with all our colleagues.

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Review from Roseann T (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience

You have brilliant committed staff but not enough of them. I understand budgets and ratios but feel you are missing a trick. By engaging in the local community, they could volunteer to fill missing gaps, without adding further outlay.
Also, furnishings and floor need updating and you need Wi-Fi.
Please

do not change the relaxed atmosphere, a family always feel welcome and it is a homely place to visit. Even if front of building looks a little shabby.

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Review from Jeanne M (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

When I first arrived nearly two years ago very apprehensive at having to give up my home and independence. I was greeted with such warmth that my worries vanished into thin air and I am happy to spend the last chapter of my life in this home with its care and warmth of the carers. The carers have the

patience of saints. The home is just run as a large, caring family.

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Review from Joan D (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

I find all staff caring and very good at their job but on the odd times, I have helped residents as there has not been enough staff in duty - at least one more I find is necessary. Also washing I find good with clothes etc but the ironing very poor and on some days I have taken clothes home as my husband

is not wearing creased clothes. Also washing gels put in wrong rooms when name tags are clear to see.
All staff have been wonderful with my husband, me and my family always.

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Review from C P (Daughter-in-law of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience

All staff were absolutely committed to their work and treated my mother-in-law with the utmost dignity in her final days. Our family were welcomed at whatever time we went to visit. We can't praise them highly enough.

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Review from J M (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience

My mother was in Holmwood House for 2 and a half years. The staff were excellent with the care given, despite understaffing. The rooms could be better, my mother's carpet was not good and needs changing. The menu could be better, seemed like there was always chicken, which my mother got fed up with.

With the amount of money it cost each month things could be better.
My mother died on the 19th of January and I think it is disgusting to be charged a further 14 days. Unbelievable.

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Review from David C (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience

Helpful, friendly, courteous staff and management. My mother who is never one to give out plaudits has told me on several occasions how much she likes it there - an accolade indeed! I would recommend the care home -and it is a home- to anyone. Lots of activities going on for those who want them, 6 and

a half days a week. The food is tasty and wholesome with a choice given and even sherry at Sunday lunch! Well done Holmwood House Care Centre.

Reply from Denice Howard, Home Manager at Holmwood House Care Centre

Thank You for your kind words.

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Holmwood House Care Centre

Care Provided by Holmwood House Care Centre

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Funding & Fees Guide for Holmwood House Care Centre

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