Holmwood House Care Centre

40 White Cross Road, Swaffham PE37 7QY
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9.8 73 Reviews
  • Holmwood House Care Centre, Swaffham
Holmwood House is located within walking distance of Swaffham town centre, set within acres of beautiful grounds, an extended Grade II listed building dating from 1846.

Many of the original features have been retained and it has been sympathetically and tastefully converted. The main house has eight bedrooms, all enjoying fantastic views over the grounds.

Accessible from the main house is a purpose-built ground floor extension consisting of 32 bedrooms. All have en-suite facilities and there are two comfortable lounges, both of which have direct access to an enclosed garden. There is also a dining room and specialist facilities for bathing and showering.

Added in 2008, the Woodland Suite provides 19 en-suite bedrooms catering specifically for those with dementia and provides a safe and secure environment. There is a large lounge with unlimited access to a secure sensory garden, with residents taking an active role in its development.

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Care Provided by Holmwood House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hannah Aldous (Manager)
  • Admission Criteria
    • Non Smoking
    • Ages 50+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012
    • Number of floors: 1

Funding & Fees Guide for Holmwood House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,101
    • Self-Funded Residential Dementia Care from £1,142
    • Self-Funded Nursing Care from £1,336
    • Self-Funded Nursing Dementia Care from £1,377
    • RESPITE Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Dementia Care from £1,255
    • RESPITE Self-Funded Nursing Care from £1,444
    • RESPITE Self-Funded Nursing Dementia Care from £1,491

  • Additional services such as hairdressing and chiropody are available at an additional cost.
  • (these prices are only a guideline, please contact Holmwood House Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available at the front of the main building at their own risk.


Holmwood House Care Centre Reviews (73)

Total of 73, showing 41-60
9.8

Holmwood House Care Centre has a Review Score of 9.8 (9.772) out of 10, based on 16 reviews in the last 2 years. Over all time Holmwood House Care Centre has 73 reviews.

Overall Experience

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Date Published

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16
57

Review from Philippa R (Granddaughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only a resident at Holmwood house for a very short spell of time to receive palliative end of life care, our family were so impressed by the standard of care, compassion and dignity shown to our loved one. Nothing was too much trouble for any member staff in regards to the care they gave.
The
whole family were supported throughout the time we were there. These truly wonderful people went above and beyond giving us privacy to spend much wanted time with our Nan and Mum, even after she had sadly passed. We really can't thank you enough for all that you did. Myself and other members of the family have worked in the care industry for a number of years and were all so so impressed. Please, please keep doing what you do, you made a sad and heartbreaking time easier. As a family, we only wish our Nan and Mum could have been with you longer.
Well done to all, from the managers, nurses, care support workers and the domestic team; we thank each and every one of you.

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Review from P S (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very good caring/nursing home. Some parts are shabby, and armchairs need replacing. Staff are very friendly and treat the residents very well.

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Review from S W (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff very engaging and helpful. Very kind to my mother, who I know can be very difficult at times due to her dementia.

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Review from J K (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and compassion shown by all the staff at Holmwood House towards Mum, made a difficult time for us as a family, easier to bear. The professionalism and kindness of the staff will stay with me when I look back over those difficult days.

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Review from J D (Niece of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care my aunt receives is extremely good, considering she is a difficult patient owing to her dementia.

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Review from Garry H (Son of Resident) published on 26 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for welcoming Mum into your care home with an open heart and precious soul. Mum has been treated with love and affection. Those genuine traits were extended to me over these few days in a most generous way and made me feel part of your family at Holmwood House. I am eternally grateful. Truly
special, Many Thanks.

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Review from J M (Next of Kin) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin was sent to Holmwood at end of life. The hospital made the discharge process very difficult but the Holmwood team overcame all the obstacles (putting patient care first). From the first night, every member of staff treated "us" in an exemplary way. Whenever we visited, we found that "our
kin" was perfectly cared for and was treated with kindness at all times. The rules were at all times, made flexible to meet all our needs. My "kin" died after one week in Holmwood but was treated perfectly throughout.
Great compassion and sensitivity was shown to the patient and "kin".

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Review from K D (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Holmwood House a very friendly and comfortable environment for our mother. As a nursing home, it doesn't have a cold, clinical feel. Due to Dementia, our mother is unable to participate in activities, but we observe other residents enjoying organised activities. Personally, we always received
from the staff with a very warm welcome. Nothing seems too much trouble.

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Review from Susan G (Niece of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been with you for over 4 years. He is always clean and well cared for despite being doubly incontinent. His room is clean and pleasant.

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Review from David B (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holmwood House has provided excellent care for my Mother for the past two years. The home is well run and is under new management since June 2018. The new management has plans to modernise and improve the home further and their CQC rating is very good. Staff have shown every form of help, support and
consideration for my Mother and have provided her with understanding, dignity and kindness for all of her needs. My own opinion is that it would be extremely difficult to find a better residential home than this.

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Review from V H (Wife of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived at Holmwood and was quite depressed at his situation. After having been here for a month, he is much calmer and settled. Staff are extremely caring and fulfil all needs, also ready to answer all my questions, however trivial, which puts our family at ease. Thank you for all the care
and love you provide.

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Review from Gary W (Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being at Holmwood House. It is a very pleasant environment and the staff are excellent.

Reply from Dr Asif Raja, Owner at Holmwood House Care Centre

Such lovely feedback - thank you!


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Review from Jayne M (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff have given to our mum is amazing.
We feel that mum is so well looked after with so much kindness and compassion.
It has taken the worry off the family for a while with her being in here.

Reply from Asif Raja, Owner at Holmwood House Care Centre

Thank you so much for your kind words - look forward to seeing you at the summer fete!


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Review from Nicola O (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful tranquil setting upon arrival and an immediate feeling of comfort upon entering Holmwood House. Having arrived unannounced to view for my mother, I was shown around and provided with plenty of information and lots of kindness that set the precedence for my mothers stay. All the staff were
kind, smiley and extremely helpful to both my mother and us as a family. I always felt that she was treated with dignity and we were always kept in the loop regarding her plan of care. A big thanks to the manager who lifted my spirits on more than one occasion and heartfelt thanks to all the staff for making the journey less painful for me and my family.

Reply from Dr Asif Raja BSc MBBS, Owner at Holmwood House Care Centre

We are so pleased your mother, you and your family feel so pleased. Thank you for your feedback it is much appreciated and will be shared with all our colleagues.


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Review from Roseann T (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

You have brilliant committed staff but not enough of them. I understand budgets and ratios but feel you are missing a trick. By engaging in the local community, they could volunteer to fill missing gaps, without adding further outlay.
Also, furnishings and floor need updating and you need Wi-Fi.
Please
do not change the relaxed atmosphere, a family always feel welcome and it is a homely place to visit. Even if front of building looks a little shabby.

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Review from Jeanne M (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first arrived nearly two years ago very apprehensive at having to give up my home and independence. I was greeted with such warmth that my worries vanished into thin air and I am happy to spend the last chapter of my life in this home with its care and warmth of the carers. The carers have the
patience of saints. The home is just run as a large, caring family.

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Review from Joan D (Wife of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all staff caring and very good at their job but on the odd times, I have helped residents as there has not been enough staff in duty - at least one more I find is necessary. Also washing I find good with clothes etc but the ironing very poor and on some days I have taken clothes home as my husband
is not wearing creased clothes. Also washing gels put in wrong rooms when name tags are clear to see.
All staff have been wonderful with my husband, me and my family always.

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Review from C P (Daughter-in-law of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were absolutely committed to their work and treated my mother-in-law with the utmost dignity in her final days. Our family were welcomed at whatever time we went to visit. We can't praise them highly enough.

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Review from J M (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Holmwood House for 2 and a half years. The staff were excellent with the care given, despite understaffing. The rooms could be better, my mother's carpet was not good and needs changing. The menu could be better, seemed like there was always chicken, which my mother got fed up with.
With the amount of money it cost each month things could be better.
My mother died on the 19th of January and I think it is disgusting to be charged a further 14 days. Unbelievable.

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Review from David C (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly, courteous staff and management. My mother who is never one to give out plaudits has told me on several occasions how much she likes it there - an accolade indeed! I would recommend the care home -and it is a home- to anyone. Lots of activities going on for those who want them, 6 and
a half days a week. The food is tasty and wholesome with a choice given and even sherry at Sunday lunch! Well done Holmwood House Care Centre.

Reply from Denice Howard, Home Manager at Holmwood House Care Centre

Thank You for your kind words.


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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Holmwood House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.772 for Holmwood House Care Centre is calculated as follows: ( (150 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 189 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Holmwood House Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (6)

Dawn

Dawn Argyle

Job Title: Deputy Manager

Joined: 2005

Dawn has been a qualified nurse for over 35 years and has worked at Holmwood House since 2005. Working clinical shifts as well as supporting the Registered Manager in her role means Dawn is able to oversee and support staff in excellent care delivery. Dawn has a great passion for Diabetes Care and is also very involved in the delivery of training.


Charlene

Charlene Waldron

Job Title: Clinical Lead

Joined: 2020

I qualified as a Registered General Nurse in 2003, and the Current Clinical Lead nurse at Holmwood House.
Prior to my training I worked in nursing and residential homes as a care worker, and as a student nurse did placements in the community care homes. I always loved the ‘homely’ feel of working in care homes rather than the clinical environments of hospitals, and that’s why I pursued a career in nursing in social care.
Since qualifying I have been lucky enough to work in lots of outstanding care homes who specialise in palliative care, young adults with head injuries, MS and care of the elderly.
Being a nurse has enabled me to travel and visit different places in the UK, have a varied role, and continuously learn new skills. It has enabled me to learn how to communicate with people and care for them. I have been involved in numerous projects and pilots throughout my career and lucky enough to win ‘best nursing care’ in the UK care home awards.
I am a big advocate for Nursing in Social Care and have recently been involved in the teaching and learning in care homes project at Holmwood House and currently a member of the Social Care Nursing Advisory Council for East of England region and involved in the ‘This Nurse Can campaign at UEA.


Kayleigh

Kayleigh Dillon

Job Title: Administrator

Joined: 2017

Kayleigh Dillon


Leon

Leon Simons

Job Title: Facillities Manager

Joined: 2020

Leon Simons


Amy

Amy Starr

Job Title: Lead Senior Carer

Joined: 2007

Amy Starr - Lead Senior Carer


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Hannah Aldous

Job Title: Registered Home Manager

Joined: 2024

Hannah Aldous – Registered Home Care Manager, Holmwood House


I am the Registered Home Care Manager at Holmwood House, having joined the team in January 2024.


I qualified as a Registered Nurse in 2005 after completing my training at Addenbrooke’s Hospital in Cambridge. Following this, I transitioned to The Queen Elizabeth Hospital in King’s Lynn in April 2005. Over the past 20 years, I have gained extensive experience working across various acute medical wards. Additionally, I spent a year in the community as the Clinical Lead for Downham and Swaffham before returning to the hospital as the Ward Manager of the Acute Medical Unit.


Throughout my nursing career, I have developed a wealth of skills and expertise in acute and community healthcare settings. I am excited to bring this experience to Holmwood House and continue delivering high-quality care to our residents.