Iceni House

Jack Boddy Way, Swaffham PE37 7HJ
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8.8 47 Reviews
  • Iceni House, Swaffham
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Care Provided by Iceni House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Norfolk Care Homes LTD
  • Person in charge
  • Peter Dean (Manager)
  • Admission Criteria
    • Subject to assessment
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Iceni House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Iceni House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting subject to any government restrictions


  • Parking

  • Individually marked designated parking bays


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Iceni House Reviews (47)

Total of 47, showing 1-20
8.8

Iceni House has a Review Score of 8.8 (8.789) out of 10, based on 7 reviews in the last 2 years. Over all time Iceni House has 47 reviews.

Overall Experience

  • 25
  • 19
  • 2
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  • 0

Date Published

47
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0
7
40

Review from H B (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was allocated here for respite so we didn't choose it. I would have no hesitation in using this care home if needed in the future. It was very welcoming and the office staff were always happy to speak to me about any queries. There were activities that my mother was encouraged to take part
in. Also, residents were assisted to get to the dining room for lunch so they went always in their rooms. Only one problem, the TV controls were very small and difficult to use.

Reply from Pete Dean, Home Manager at Iceni House

Thank you for your kind words, and your vote of confidence in what we do. I will take to heart your view with regards to the TV remote control and I will ask the team to see if we can source some universal remotes that have larger controls.


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Review from Sandra C (Sister of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been in Iceni for 2 weeks so not seen activities yet as still settling in. I have been impressed by the calm atmosphere there. The staff soon learned my brother's name and they all spoke to him. The staff have been chosen so well, they are happy to answer questions. I'm not sure
you could find a better place (value for money isn't my concern.).

Reply from Pete Dean, Home Manager at Iceni House

Many thanks for your very kind words - I will ensure that they are shared with the whole team. - and they are deeply appreciated.


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Review from Michael L (Brother of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really rate Iceni House Care Home as first-class in every way, pleasant and attentive staff at all levels, it's a real "home" for my sister. Well done all of you.

Reply from Pete Dean, Home Manager at Iceni House

Many thanks for your kind words - I will ensure that all of the team are fully aware of how they are appreciated.


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Review from N E (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is generally well looked after and treated with care and respect, but there are a couple of things that worry the family.
1. Hydration - often visited in mornings and afternoons and no hot drinks are offered to the residents. Cartons in the lounge and juice in rooms. Residents are not
all able to get to them or have ability to ask. Staff are usually very, very busy and don't have time to do this.
2. Soap - Sanitiser is available but no soap. Sticky fingers etc need soap and warm water - not sanitiser rubbed in as well.
3. Cleanliness - the cleaners are brilliant and work very hard on main rooms and shared spaces. My relative can be messy and I feel the chair, table and sides of bed need a spruce up.
4. Activities - when happening good and girls are great would be lovely to see a bit more going on.

Reply from Pete Dean, Home Manager at Iceni House

Many thanks for your honesty and acknowledgement of the normally good level of care that we deliver to all of our residents. Your concerns were, correctly brought to me, and I can reassure you that actions have already been taken - I raised these thoughts at our weekly Heads of Department meeting last week.
As well as asking our housekeeping team to ensure that the soap/gel dispensers are kept fully stocked, I have asked that your loved one's room is checked/cleaned often.
I am acutely aware that our well-being team has been suffering of late - a combination of staff vacancies combined with annual leave did leave the well being events quieter than we would like - I have personally requested a daily accounting of involvement to ensure that all our residents are fully supported to live life well.
Please do come back to me if you need to.


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Review from Kim G (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my father's transfer here in April, I visited Iceni House Care Home amongst several other care homes in the surrounding area. I found the staff warm and welcoming. The home is clean and fresh smelling, speaking to other relatives I was decided that of the several homes visited that day, Iceni
was the best choice.
The home has an atmosphere of warmth, friendliness and is very welcoming.
The staff, both managerial and care, are caring, compassionate and cheerful and importantly, adaptable to Dad's changing circumstances and very supportive of me and my sister, keeping me informed of any change in Dad’s circumstances or care.
Due to Dad's declining health, he requires assistance with his nutrition, hydration and general hygiene, this care is carried out with gentleness and compassion.
Meals are always hot when served, well presented and nutritious.
Importantly, Dad appears happy, he responds positively to members of the care team when they come to see him, whether for care needs or just to say hello.

Reply from Pete Dean, Home Manager at Iceni House

Thank you for your kind words and I will ensure that all departments are made aware of them - care is, of course, a team thing and we are very proud of all of our staff's input into looking after our people.


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Review from Duncan J (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are some of the nicest people you could meet, they are very caring, professional and look like they enjoy their work. I feel very comfortable knowing my mother is getting the best care in the area.
Well done to all the staff and management at Iceni House Care Home, you're doing a great job.
Thank
you.

Reply from Pete Dean, Home Manager at Iceni House

Thank you for your kind words and appreciation for all that we do - for your mother and all others that we are fortunate enough to care for.


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Review from Susan A (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Dad becoming a resident, I visited Iceni House Care Home and was given a very informative tour of the home. I was introduced to staff who were very cheerful and helpful. The residents were always happy and clean and contented, they were well cared for. The home always looked and smelt clean
and tidy. Dad's room was very pleasant and comfortable. We were invited to join in with activities when we were there which were always well attended by the residents. Dad was very happy there. He was well fed with a good choice of food. I couldn't have asked for anywhere better for Dad to spend his remaining days.

Reply from Pete Dean, Home Manager at Iceni House

On behalf of all of the team here - we are sorry for your loss and are pleased that we were able to care for your late father - we work in care to make a difference and I am proud of the difference the team made for your dad and your family.


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Review from D C (Stepson of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My stepfather was placed here by the hospital for assessment. The facilities and room are fine. I did not like this home at all. Many of my observations relate to what I later found out were the same observations in their last full and very unflattering Inspection. My stepfather's room was freezing
when I arrived to visit him - no heating on and he was complaining about being so cold - even I was cold in his room! No dentures in so he couldn't eat his meals, and no help with eating, despite obvious problems feeding himself. Then denials he ever had his dentures on arrival, that their paperwork said he had no dentures on arrival - despite them finally sending me them later after I refused to let him go back there after a serious fall. Very young staff everywhere and a management that needs a better grip, and a stronger presence. The home that he subsequently moved to was a delight and so different to this one.

Reply from Pete Dean, Manager at Iceni House

As the registered manager of the home since November 2022, I have taken the time to look closer into this specific comment as it would appear different to most feedback received.
Firstly, I am sorry that any one has been dissatisfied with the care given at Iceni – I will personally extend my apology for that.
Secondly, on investigation, I am aware that the initial placement of this gentleman into our care was actually an error made by the Hospital discharge team – and some facts with regards to the suitability were both raised, and substantiated by a formal complaint to the hospital concerned. A part of that failure was the needs of the gentleman were not correctly assessed with in the acute setting, and the pertinent information was not passed to the home.
Unfortunately, I do not have anything extant vis-a-vis heating or room temperatures at this time – however, I am sorry if there had been a perceived issue that was not resolved swiftly.
I have also checked through specific records and spoken with staff present at the time of the admission – this gentleman’s teeth were not transferred with him from the discharging ward, and it was only after multiple attempts to source them that a taxi was used, after some days, to retrieve the dentures from the ward.

In conclusion, I was sorry to read this review, but I can reassure yourself, and other interested parties that the home continues to learn from past issues, and that as a manager, and with the support of a strong team we strive for excellence.


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Review from H D (Daughter of Resident) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been really well cared for, all the staff go the extra mile to try and make sure she is settling in following her move here from hospital. My mum is full of praise for the kindness and the excellent care. The home has a positive, happy atmosphere. The food is excellent and the environment
is clean, bright and comfortable.

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Review from Kay L (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of care homes was only from what we had seen on the TV news! So we were terrified of sending our dad to a care home for rehab after a hospital stay. But we could not have been more relieved. Throughout Dad's stay, every member of staff was kind, compassionate, supportive but to us, most
crucially in the middle of a pandemic when we could not see our dad, their communication was second to none - and we tested them to their limits with daily phone calls, questions and demands.
They did everything we asked - and more - and got our dad well and back home. We are grateful to them for treating Dad with dignity and respect.

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Review from J B (Daughter of Resident) published on 14 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Iceni House Care Home at all. I was initially worried reading reviews of a year ago, but they have definitely turned things around. Lovely manager and all staff. They took excellent care of my mum from July 2020 to Feb 2021.
They seemed to really care about her and her needs. She needed
a special chair at one point which was massively delayed due to an NHS delay - The manager and others took this on and constantly reminded until it was received.
The staff became like a second family to me before my mum passed away, they allowed pilot visiting during covid which worked well, and in my mum's last week they allowed me to visit whenever I wanted (after 30 min daily covid tests). A great example to other care homes - Iceni House made it work. A big thank you to them all.

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Review from H E (Wife of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As unfortunately, due to the virus I can only comment on rather a limited experience of being able to talk to my husband through a perspex screen - so as yet have not really fully experienced the home.

Reply from Dawn Bunter, Manager at Iceni House

Thank you so much for responding and the lovely review. We have been offering face to face visiting since September, so if you would like to proceed with one of those appointments, please do not hesitate to contact the home.


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Review from B M (Wife of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very settled and well looked after. We have regular updates and all information is provided when asked. The home is a safe place and always clean and tidy. The staff are friendly and helpful. Always looking after their customers.

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Review from J C (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my mother at all times. Activities on a regular basis, food and refreshments regular and a nice variety. Would definitely recommend this home to a friend. We were very apprehensive with the transition from hospital however the staff quickly resolved any of our worries as a
family.

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Review from Peter T (Son of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now coming up to her 92nd birthday and been a resident at the care home for 1 year. In this time she has improved in her mobile health due, I am sure, to the regular exercise. Being the inky close surviving relative living some few miles away, I have been kept well informed of Mother's
welfare ar all times. And the staff always make you were welcome, it's like one big family.

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Review from J M (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited my mum at Iceni House at all times of the day and night, without prior notice we were delighted to find Mum happy, well dressed, fed, clean and contented as well as being supervised by staff on every occasion.
The staff were kind, caring and on hand at all times and made Mum's stay
a very happy and comfortable one.

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Review from B H (Wife of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff always friendly and helpful. Iceni House has a nice atmosphere noticeable from the first moment I stepped inside. The care seems to be adequate.

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Review from S S (Daughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When dad went to Iceni House he was very poorly but with the care from everybody concerned he improved so much in a short space of time. He always looked well presented and he enjoyed the lovely meals and treats. Sadly as expected dad died but the outstanding care continued. We were treated with the
utmost dignity and respect from everybody. Well done Iceni keep up the excellent work!

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Review from J H (Partner of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has enjoyed his stay for respite and has been well looked after,
This was the 6th stay and we hope he will be able to return in the future.

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Review from Tina M (Daughter of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father had an acute stroke which has robbed him of his speech and the use of his right arm and leg, so he does need a lot of care.
It did take him a couple of weeks to settle in which I imagine is normal for most people.
Iceni House offers care and support with all that you would expect, with a
calm and friendly atmosphere.
The care staff are incredibly kind welcoming and professional.
We are extremely happy with the care and attention that my father has received since becoming a resident.
When visiting everything is taken care of and nothing is too much trouble.
They have good entertainment for the residents which he really enjoys,
and he loves the food, there is never anything left on his plate.
Iceni House is also very clean and tidy.
It certainly is in one of the best care homes around and we highly recommend Iceni House.
The other thing I was really impressed with is that the management/admin team know my father by name and they take time out to get to know their residents.

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Current Review Score: 8.8 (8.789)

Overview of Review Score

The Review Score of 8.8 (8.789) out of 10 for Iceni House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for Iceni House is calculated as follows: ( (59 Excellents x 5) + (15 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 82 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.167 Points relating to the number of positive Reviews for Iceni House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 7 Positive Reviews ÷ 15 = 0.467

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Iceni House

What types of Care is Iceni House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Iceni House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Iceni House have?

There are 75 Single Rooms.

What are the Facilities & Services at Iceni House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Iceni House to the centre of Swaffham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.