Larchwood House

133 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0RF
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9.5 36 Reviews
  • Larchwood House, Norwich
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Care Provided by Larchwood House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Sofia (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Larchwood House Reviews (36)

Total of 36, showing 1-20
9.5

Larchwood House has a Review Score of 9.5 (9.480) out of 10, based on 15 reviews in the last 2 years. Over all time Larchwood House has 36 reviews.

Overall Experience

  • 19
  • 14
  • 2
  • 0
  • 1

Date Published

36
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10
15
21

Review from Gerry B (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dont judge a book by its cover is the saying.
Mum has been a resident in Larchwood for nearly 3 years.We were recommended by a neighbour and we have since highly recommended to anyone who is in the unfortunate position of finding a home for a loved one.
There are several new homes in the area that
are all nice and shiny, but what are the carers like ?
The staff at Larchwood are 2nd to none , it really is a home for the residents, all the staff are so friendly and helpful yet very professional .
We can relax knowing that mum is getting the best care that she can.
Thank you to everyone at Larchwood

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Review from S R (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood is an excellent care provision as my scores reflect.

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Review from J M (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood on the first day of visiting I noted had a friendly feeling. All the staff are attentive and when asked for anything have always accommodated. My mother settled into Larchwood following spending some time in hospital, she has done amazingly well with the care she has received and all the
family are so pleased with the support and kindness that has been given to mum and her family.

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Review from A H (Son of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was having palliative care. She finally died at Larchwood House after being in hospital.
We were dismayed at the decor of her room, the walls were chipped, paint knocked off the walls. Toilet roll holder hanging off wall and bathroom used for storage of cleaning equipment. Broken safety rail
on the bed which wasn't repaired. My sister had to ask her to be moved. The whole place needs maintenance repair, the gardens need maintaining. We wanted to get her moved when we saw the state of the place but this was not possible.

Reply from HE, RM at Larchwood House

Thank you for your review. We take all feedback seriously and have reviewed your mothers care at Larchwood which we note was some 10 months ago but has only been brought to our attention now. There is a report of broken bedrails and we can see that as soon as this was identified your mum was offered to move rooms which she obliged. There were no other issues highlighted during her care at Larchwood. The home and rooms undergo a rolling maintenance and decoration program. Our rooms are decorated tastefully and where requested they are individualised as well. We are sorry this wasn't your experience at Larchwood.


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Review from Claire H (Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean, good food, the staff are helpful, caring and always on hand if needed.

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Review from Neil H (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were told that my mum would need to go into a nursing home at the age of 90 following a fall where she broke her hip, we were offered just 2 placements in the area; one was Larchwood and the other was a 35 minute drive away for me and further for other family members. We therefore decided to
take a look at Larchwood first. Now, this certainly isn't the prettiest building you're ever going to see. It appears to be a converted very large former family house that has been added to. However, right from the start (May 24) the management and staff swung it for me and we chose this place.
I was taken on a tour around the facility and introduced to various members of staff who have subsequently looked after my mum with unwavering care and commitment despite the fact that Mum can be a bit awkward at times. If it's top rate care you want rather than a pretty exterior, then this could well be the place for your loved one.

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Review from A P (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father came here and the way all the staff from the cleaners, carers, kitchen staff and management treated my dad was with respect, courtesy, polite and friendly.
He was welcomed and treated with dignity.
My thanks go out to all the staff.

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Review from D M (Daughter of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother, myself and all the family would like to say a "big" thank you to all the staff at Larchwood House for the nursing care they have given our mum for the past three months. They were all excellent. Mum passed away there due to previous strokes, dementia and old age. We were so grateful that
Mum ended her last months there. Thank you again to the manager and all the staff.

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Review from Lesley V (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been happy with the care my father has received since being in the home in September 2021. If he has ever had a fall etc. they are always in touch to advise me of this. I am always kept informed of anything happening to/with him. The management team and all staff are caring and will always
spend time with my father, engaging with him whenever they can. I really do feel he is in a very safe and secure environment with the best care I could wish for, for him.

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Review from Janet J (Resident) assisted by family/friend published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being here, all the staff and management are very nice and friendly.
The food is brilliant and very good choices.
I enjoy all the activities.

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Review from David H (Nephew of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt has received to date from all the management and staff is first-class. She has been cared for almost 7 years now and the attention and more importantly the love and kindness they have shown is fantastic. I would highly recommend the nursing and residential home to anyone with a loved
one who needs that additional help and support.

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Review from J B (Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy living in this care home. I like my food here. Carers are very nice and helpful. I appreciate that I am and feel safe here, better than in my onw flat.
I am free to organize my time, I read books which a volunteer brings me regularly from the library. I have my own laptop and on it I do
crosswords and contact my family and friends. I also like our garden where I walk every day. I like flowers and vegetables there.

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Review from Ann R (Daughter of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Larchwood House provided amazing palliative care for my mum for 15 months. The staff are caring and friendly. As a family, we are so grateful for their help and care at a very difficult time. My personal experience was that the care went way beyond just caring for Mum. The staff were always on hand
to see us through the difficult, rough periods in Mum's journey. I can honestly say it was a privilege to get to know the staff and know Mum was in very safe hands, and I do not know how we would have achieved such a dignified and caring end to Mum's life without them. Thank you.

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Review from Stewart L (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management is exceptional and very helpful. Care staff are also very helpful and show care, consideration and patience, and the food is of a very high standard, along with the presentation. We feel as though our father is in the right place, being looked after by the right people. Personally, we
would highly recommend this nursing home.

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Review from Christine K (Wife of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband likes being in this home. He feels at home. Staff are very caring and look after him very well. He likes activities and entertainment - music is his favourite. Chefs cater for his needs very well. Staff always find time to explain things to him as he gets confused at times.

Reply from Howard Emanuel, RM at Larchwood House

We're delighted to hear that your husband feels at home in our care and enjoys the caring staff, his favourite music, and the excellent catering to his needs. We're committed to providing continued support and a warm environment.


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Review from Jane B (Daughter of Resident) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum is happy at Larchwood House and gets on well with all the staff. It is very reassuring to us that Mum is settled and now Covid restrictions are more relaxed we are able to visit freely. As Mum is immobile we appreciate all the effort that needs to be carried out so Mum can join in her favourite
activities.
Mum is looked after with care and friendliness, we are very grateful for that.

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Review from B W (Friend of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend can be difficult at times but the staff are very good with him. He says the food is good and from what I have seen it looks lovely. He says he is happy here and well looked after. The staff, management and maintenance staff are very kind. Keep up the good work.

Reply from Sam Chontow, RM at Larchwood House

Thank you! we really appreciate your feedback, and this will be passed on to our staff.


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Review from R A (Son of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short time mother was in the home I was well pleased with the way mother was treated. I found the staff very friendly and helpful. I also found the management were always caring, and extremely helpful at all times. All the teams were friendly and always wanted to do the best they could for mother
and were helpful and caring after her death.

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Review from M R (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been fantastic and we are grateful for all they have done.

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Review from Christine H (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for three months now and my treatment has been great. On my first arrival, I couldn't walk but now I can. This is due to the staff here and food.

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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Larchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.480 for Larchwood House is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 175 Ratings = 4.48

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Larchwood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Larchwood House

What types of Care is Larchwood House registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Larchwood House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Larchwood House have?

There are 48 Single Rooms.

What are the Facilities & Services at Larchwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Larchwood House to the centre of Norwich?

2.2 mile(s) as the crow flies, distance by road may be significantly further.