Larchwood House

133 Yarmouth Road, Thorpe St Andrew, Norwich NR7 0RF
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9.5 36 Reviews
  • Larchwood House, Norwich
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Care Provided by Larchwood House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Vanessa Sofia (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Larchwood House Reviews (36)

Total of 36, showing 21-36
9.5

Larchwood House has a Review Score of 9.5 (9.480) out of 10, based on 15 reviews in the last 2 years. Over all time Larchwood House has 36 reviews.

Overall Experience

  • 19
  • 14
  • 2
  • 0
  • 1

Date Published

36
6
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21

Review from P V (Aunt of Resident) published on 9 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Aunt now receiving end of life care, all staff have been very kind and helpful in these very difficult times. Aunt is a very difficult customer but has always been happy and content. Thinks she is on holiday and is always 'going home in a few weeks.'
Nice to see outside general repairs being carried
out as the building was starting to look tired.

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Review from Sonia P (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff and carers for their 100% dedication to their work and they exceeded that with all the love and kindness they showed my dad. They made all our butterfly experience so much easier. Dedicated and utter respect for their residents and visitors. A lovely peaceful place
to spend your days. Thank you so much. You're amazing.

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Review from Carl W (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Larchwood just over a year ago. It was my first experience moving a loved one into a care home (quite a major life-changing choice for all involved) but essential for her day-to-day care. From my first contact with the nurses and further meeting all the staff, they helped greatly in
putting my mind at ease at a time which can be very stressful.


I had initial reservations about Larchwood's poor CQC ratings (as a first-timer, not sure how to work out which care home was best for my mum) but through the new management team (in just before my mum) you could tell they were trying really hard to make a great difference in improving their reputation through making the care of the residents their top priority.


With Covid it has been a challenging year for everyone but they have exceeded my expectations of the care I hoped my mum would receive. They have also excelled in supporting family access via video calls and controlled visits (with PPE).


My thanks to all the staff.


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Review from Denise L (Daughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was admitted from hospital for palliative care and only expected to be with us for "a couple of short weeks". Being in the middle of the Covid pandemic this dreadful time had been made worse over the previous months with lack of access to Mum as she deteriorated. From the moment she arrived
at Larchwood I felt better, she was looked after by the staff as though she was family, in addition, they allowed me and our dog almost unlimited access which meant Mum and I had some very precious times. Mum's deterioration slowed and she was with us for nearly two months and I am sure this is because of the care and kindness shown by the management and staff. Larchwood may not be glossy with 5* menus and facilities but they are 6* where it matters.
I would recommend any family looking for a "home" for a loved one to talk to the team here.

Reply from Howard Emanuel, RM at Larchwood House

Thank you, Denise, for your review. We appreciate all feedback and in particular your encouraging words to us about our caring attitude which we strive to give our residents. Your warm words to our staff are genuinely valued.


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Review from J W (Son-in-law of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father-in-law who was a resident at Larchwood House for approximately six weeks until he sadly died. I found Larchwood House to be warm and welcoming, and we couldn't have asked for better for him, particularly during his last days.
It's the dedication, caring and warmth shown by all staff
at Larchwood House that stood out for me. They, in my opinion, make this an excellent home.
Please pass on our sincere thanks to all.

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Review from Kevin L (Son of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Larchwood House for nursing care after a severe stroke, then again for palliative care. Initially, I thought the place looked a little run down, but soon came to realise that the staff are what makes the place! They prepared an immaculate, yet homely room for my father, provided
second-to-none care for him, including meals adapted to his conditions and I always felt that he was well cared for, safe, welcome and listened to. Whilst my father was dying, the staff were tremendous. I would not hesitate to recommend them. Both my sister and I are glad that he spent the last few weeks of his life treated with dignity and respect and are grateful for the staff that made that possible.

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Review from Mark B (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident at Larchwood, although he can at times be awkward, I have always found the staff to be very caring and responsive to him.
My father is very happy and well cared for at Larchwood and the staff are always happy and willing to help, they are a strong team doing a difficult job,
they all have my support, keep up the good work all at Larchwood.

Reply from Howard Emanuel, RM at Larchwood House

Thank you Mark - we strive to provide a warm caring environment and are pleased the great staff are making your Dad feel that way.


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Review from Marian P (Friend of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My friend can be difficult/demanding at times, but the staff are great with him, despite their busyness. They seem genuinely fond of him, which gives me confidence.
I have read other comments - in particular, the smell of urine, but I have not found that to be pervading, just a hint now and again,
but less than other homes I have visited - and I am being honest here.
My friend is very happy with the food also.
The only criticism I can make is that there is a delay in getting attention sometimes, but again I have found that everywhere. You can't expect one- to- one care without astronomical costs.

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Review from Judy S (Wife of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot fault the care given to my husband while staying at Larchwood. Nothing was too much trouble.
The staff were always smiling and happy from management right through to the cleaners and the maintenance staff.

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Review from Karen G (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Larchwood for a very short time until he sadly passed away. During his stay, he was treated with enormous respect and kindness by everyone. The staff were totally professional but obviously love their work and truly care for the residents. When my father came here from hospital,
he couldn't do anything for himself but with the care and understanding shown to him, he started to improve and enjoy life again. Just the day before he passed he was thoroughly enjoying a sing along with the other residents.
If you are looking for a care home for a family member then look no further, Larchwood is absolutely brilliant.

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Review from Lynn T (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first introductory meeting, we had a positive experience with the staff and carers of Larchwood nursing Home.
Our father was only with you for a week before he sadly passed away but in that week he received very professional and compassionate care.

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Review from Julian B (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing home from which my father was taken and placed in Larchwood house neglected not only his health but also his physical well-being. The staff at Karchwood House who I have come to know are all caring and were very attentive to my father's needs. Furthermore, they were friendly and professional.
My father was looked after at Larchwood House very very well and I wish he had been there from the moment he was discharged from hospital.

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Review from Peter D (Son of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the changes under the new management. My mum has a lovely garden facing room and I have always found the staff to be amazing. They are so genuinely kind and caring and do such an incredible job. They always engage with my mum and there are some real-life heroes and heroines
working at Larchwood. There are regular activities and the brilliant events co-ordinator updates the social network page on a daily basis, so you can keep in touch with all the activities. The recent Royal Wedding Party was a nice touch and I really enjoyed spending the afternoon yesterday sitting out in the courtyard with mum, whilst the residents all shared ice pops to keep themselves cool! Under the new manager, I expect this home to go from strength to strength. Keep up the good work all at Larchwood - it is very much appreciated.

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Review from Susan C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention my mother receives is very good. My mother's needs are complex and nothing seems to be too much trouble for the staff. They are always friendly, willing and respectful towards my mother and to myself. She is very happy in her environment, the room is a good size, clean and bright
and secure.

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Review from Jason J (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed by the nice smell as we entered the reception area/main walkway. The staff were so friendly and happy. The whole place seems regenerated under the new management. I loved the photos of all the residents as we entered. The future party for the Royal Wedding is really nice touch! Keep
on rolling!

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Review from Susan P (Daughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother moved into Larchwood Nursing home, 7th January.
I found the place very homely and the staff very friendly and caring.
They put my mind at ease at this sad and stressful time, knowing this was my mum's new home.

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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Larchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.480 for Larchwood House is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 175 Ratings = 4.48

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Larchwood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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