Lincoln House Care Home

Dereham Road, Dereham NR20 4LT
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9.8 88 Reviews
  • Lincoln House Care Home, Dereham
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

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Care Provided by Lincoln House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cheryl Mortimer (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Lincoln House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,325
    • Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,325
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
    Please note that quoted nursing fees do not include FNC.
  • (these prices are only a guideline, please contact Lincoln House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lincoln House Care Home Reviews (88)

Total of 88, showing 1-20
9.8

Lincoln House Care Home has a Review Score of 9.8 (9.816) out of 10, based on 22 reviews in the last 2 years. Over all time Lincoln House Care Home has 88 reviews.

Overall Experience

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Date Published

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Review from Sarah S (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently discharged from hospital and we were lucky enough to get her directly into Lincoln House for the care that she needed.
It has only been a short time that she has been a resident at Lincoln House but I cannot praise the team there enough, in particular the head nurse. If I could
give 10 stars I would. It was all very short notice getting Mum in and they did everything possible to make the transfer run as smoothly as possible. The care they give my mother is nothing less than what I could wish for. Within 24 hrs they had transformed her room to make it so homely for her. Sadly my mother isn't going to get better but since leaving hospital she has looked so much better and with the encouragement of the team there she is already participating in activities that I never thought possible when she was hospitalised. They treat every resident as an individual and do everything possible to meet their needs.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for this 5-star review. We take great pride in our home. We are glad your mother has settled in well at Lincoln House. I shall pass this wonderful feedback on to our team.


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Review from A W (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The activity staff and carers are lovely. The activity staff keep the residents active and engaged, they show genuine care for the residents. The carers, who have a hard time as there always seems to be not enough staff to go round, are very caring and patient. The home is friendly and homely but unfortunately
I feel that the staff always appear to be under pressure, whether that's because of poor management or a lack of staff members I'm unsure. We did look at other care homes for my aunt and felt Lincoln House was the best one for her and still believe this is true, even with the few concerns we have.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you so much for your review. We're delighted to hear that both our activity staff and carers have made a positive impact on your aunt's experience at Lincoln House. We are passionate about keeping our residents engaged and supported, so it's wonderful to know that you've noticed their care and dedication towards our residents. We also appreciate your insight regarding staffing pressures, and we take your concerns seriously. Our team works hard to provide the best care possible and were constantly reviewing how we can improve our staffing levels to meet the needs of everyone in our home. We're grateful that you chose Lincoln House for your aunt, and we are committed to continuously improving our services to ensure that our residents feel supported and valued. Please don't hesitate to reach out if you have any further concerns or suggestions.


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Review from L R (Granddaughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is in Lincoln House and has been there for over a year and half now. The treatment and care she is receiving could not be better, excellent indeed. My nan is also very happy and feels very comfy and at home.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you for your 5-star review. We are delighted to know that your Nan is happy living at Lincoln House. The team works hard to provide a loving and supportive environment, and it's wonderful to know she's enjoying her time there.


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Review from L A (Daughter of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Lincoln House since January 2023. She is cared for by the nursing team. As a family, we have been happy with the care provided. The staff have been excellent, caring and very patient through some very difficult times. Lincoln House has been able to support and care for
my mother when other care homes have failed.

Reply from Ellie Whiting, Digital Marketing Executive at Lincoln House Care Home

Thank you very much for your positive feedback. We will be sure to pass this on to our team at Lincoln House.


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Review from C G (Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is about the third or fourth care home I have had to stay in and this one I cannot find fault in. It reflects in my ratings for value for money.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

Thank you very much for your kind words. These mean a lot to us and are greatly appreciated.


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Review from Tracey B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t put into words how much respite care at Lincoln House has changed our lives. It took a trip to the hospital and my Dad's doctor telling him he should not be living on his own for Dad to move in with us two years ago.
Recently, after feeling unwell myself, my doctor suggested respite care. It
was something we had not considered. When the manager showed us around it felt very homely, the residents looked happy and cared for and the staff were lovely. I felt immense relief after the visit.
Dad’s first stay was in February. He was happy when we collected him and he told us he had enjoyed the company of the staff who were all lovely.
On his second stay in April, the staff encouraged Dad to try the activities (to meet other residents). He took great delight in telling us all about the activities he had been doing and the people he had spent time with. He’d been to activities every day. More than anything my Dad was the happiest I have seen him for a very long time.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

Thank you so much for sharing your experience with us! It's truly heartwarming to hear how much of a positive impact Lincoln House's team had on your dad's life.


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Review from Simon B (Son of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one away from the familial home can be difficult. Especially if they have decades of vested interests in the local or are sadly unaware of their care requirements. It's a big deal. It's a big move. And it is sadly one that all too many of us are having to make to ensure the future safety
and well-being of our closest. Step into the fray here: Lincoln House. Home from home? It is home. With exceptionally attentive staff and welcoming receptions, the place feels more like a hotel. The level of care provided has seen my close relative surpass all medical expectations and actually thrive in the face of sheer adversity. I genuinely cannot fathom any further intervention that would enable their stay to be enhanced. They have the best staff. On hand and on call 24/7. Nothing is too much trouble and they are both a credit to themselves, a credit to Castlemeadow Care Group, and the very face of what senior care should look like in this country. I will never be able to fully express my gratitude.

Reply from Viktor Zak, Operations Director at Lincoln House Care Home

We would like to thank you for your very kind and encouraging words. Reviews like these reiterate to us, why we do, what we do and all the difference our efforts make in others' lives. We will share your words with the team. Thank you again.


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Review from T W (Wife of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Was pleasantly surprised when husband first arrived. Reception and admin staff superb, met by clinical lead nurse, excellent. Husband needed time to settle and needed support from the staff which he initially received. Towards the end of his stay it deteriorated due to him being moved rooms, a room
at the front of the home where footfall was busy past his room which he enjoyed to the back of the home where residents are more independent and don’t require so much support. The people he generally saw were the staff smoking and vaping outside his window, disgusting and should not be seen by resident or visitors. I found out the manager had banned staff smoking in that area but it still happened and she was one of them. Home promotes hydration stations, shame it’s not carried out more frequently, ensuring residents are hydrated properly. Husband was told he was moving homes by the manager before it was even confirmed, this should not have happened. Food is average, portion control needs to be improved.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We were very disappointed to read that there were areas that you were unhappy with resulting in receiving a low rating. We take all feedback good and bad very seriously and are sorry that you feel we have not met our normally high standards of five stars. As you were aware and agreed the move was made due to replacing the flooring in the room and you were happy with the suggested alternative room. All points highlighted have been discussed with our Manager and reviewed accordingly.


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Review from P T (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Lincoln House for a month but the difference in standards between here and her last nursing home are poles apart! Staff work together as a team to help residents enjoy life at Lincoln House. A lovely, caring nursing home. Thank you all so much.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you so much for taking the time to complete a review for us. We are overwhelmed and touched by your kind comments and feedback. We will ensure that this is passed onto our fantastic team at Lincoln House.


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Review from Lisa C (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in so well and is very happy. As her daughter it's a pleasure to see her like this, especially doing activities and enjoying them.
The staff are so attentive and my family and I know she's in very caring, capable hands. Thank you.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for completing a review for us. We are so pleased that Mum has settled in well and is happy living with us at Lincoln House.


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Review from John S (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Lincoln House since the 26th of May 2023 and our whole family is delighted by the thoughtful care given to her by the staff.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your thoughtful comments. We are so pleased that you are happy with the care that your mum receives at Lincoln House.


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Review from J H (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for all the staff and the support they have given us as a family. They have not only made a difference to an old lady who has gone from being grumpy to being happy and contended, and everyone has made a difference by achieving this for the whole family and allowing me to start
my relationship with my mother. Please thank all the staff members for their good work and support.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your touching comments and feedback. We will pass your review on to the wonderful team at Lincoln House.


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Review from F W (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You do a great job looking after mum and she says she is very happy to live here and I have no worries about anything at all. Thank you.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for completing a review for us. We are so pleased that you and your Mum are happy with all the services that we provide at Lincoln House.


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Review from M W (Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a lovely place to live I am so happy to be here.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you are happy living with us.


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Review from J G (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lincoln House Care Home in Swanton Morley is a very lovely welcoming place for my father and for us and his relatives. The staff are always friendly and kind and I believe any father is happy here. The care is excellent and carried out very sympathetic at least. I believe the food is excellent and the
residents have plenty of activities to occupy them if they wish.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you are happy with the care and services that are provided by our fantastic team at Lincoln House.


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Review from C W (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult and worrying few years for the family caring for mum at home she was admitted to the care of Lincoln House Care Home in March, following a hospital stay. We had been anxious about her move into care but I can honestly say that the wonderful staff at Lincoln House have made it very
stress-free for us. Mum has settled in well and is enjoying life there. Rather than spending long days on her own she is now taking part in the many activities and enjoying being with the other residents. She is well cared for and enjoys the wonderful home-cooked meals. She has dementia which makes it hard for her to communicate but the staff have shown kindness and patience in making sure her needs are met. Now we can relax knowing she is safe and happy. Thank you so much to everyone there.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. Your comments mean so much to us at Lincoln House and we will ensure that this is passed onto the fantastic team that we have.


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Review from C T (Wife of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very genuine people. The staff are very helpful. Overall very caring. Cleanliness very good no nasty smells. Plenty of parking and there is a bus service to the home.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased that you have rated us five stars. Your feedback will be passed on to our fantastic team.


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Review from P B (Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here for a few weeks but feel much more secure and safe. Very happy with everything so far.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review. We are so pleased that you are happy living with us.


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Review from K T (Daughter of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived just over two weeks ago when it became apparent that she couldn't return home after being in hospital with urosepsis. The staff have been so kind in helping Mum settle in and have given the family much support and reassurance. Her dementia makes it hard for her to interact at times, but
everyone tries hard to include her and help her to integrate with other residents. We are so happy with our choice of Lincoln House.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to complete a review for us. We are so pleased to read that you are happy with the care that we provide at Lincoln House. This will be passed on to our fantastic team.


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Review from Helen J (Sister of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my brother, although it's hard to catch him when he's busy, either making things, being entertained or watching a film. The staff are always wonderful, and I am so pleased that my brother received a place here. I know he is well looked after.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to provide us with a review. We are so pleased to read your comments in regard to the care and quality of life that we provide at Lincoln House. We will ensure that this is passed onto our fantastic team at the home.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Lincoln House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Lincoln House Care Home is calculated as follows: ( (229 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lincoln House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Frequently Asked Questions about Lincoln House Care Home

What types of Care is Lincoln House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lincoln House Care Home provide?

Palliative Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Lincoln House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Lincoln House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lincoln House Care Home to the centre of Dereham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.