Lincoln House Care Home

Dereham Road, Dereham NR20 4LT
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9.8 88 Reviews
  • Lincoln House Care Home, Dereham
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

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Care Provided by Lincoln House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cheryl Mortimer (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Lincoln House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,325
    • Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,325
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
    Please note that quoted nursing fees do not include FNC.
  • (these prices are only a guideline, please contact Lincoln House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lincoln House Care Home Reviews (88)

Total of 88, showing 21-40
9.8

Lincoln House Care Home has a Review Score of 9.8 (9.816) out of 10, based on 22 reviews in the last 2 years. Over all time Lincoln House Care Home has 88 reviews.

Overall Experience

  • 73
  • 14
  • 1
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Date Published

88
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Review from Amanda J (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first moment I spoke to the lead nurse about getting my mother out of hospital and into Lincoln House Care Home urgently, I was treated with so much kindness and understanding. The administration and reception were so professional and arranged Mum's admission without any worries for us. All
the nursing staff are wonderful, kind and respond quickly. The food is really great. Mum's room with an ensuite is cheery and comfortable. Mum has recovered so well at Lincoln House when we feared the worst in hospital.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind words and for taking the time to complete a review for us. We are so pleased that you are happy with the service our hardworking teams provide at Lincoln House.


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Review from Loraine K (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum joined the family at Lincoln House Care Home in April 2021 and what a happy care home we have found. All the staff go above and beyond to help all the residents have a happy time while in their care and a very warm welcome to visitors, from the excellent cream teas, summer fete, Christmas fare
and great entertainment, invited into the home. Lincoln House has it all.
I am very happy with this care home for my mum. One big happy family.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind words. We are so pleased that you are happy with the care we provide and the services we offer at Lincoln House.


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Review from P W (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been residents of Lincoln House and being well looked after. Help was given to both to meet their differing needs. The staff have always been curious and caring this was only emphasised when unfortunately my father passed away, and the care and attention given to my mother
was exemplary. Thank you.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for taking the time to write a review for us. We will ensure that the team at Lincoln House receives your kind words.


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Review from Diane J (Daughter-in-law of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved Dad from a previous home to meet his needs, Lincoln House Care Home have certainly met them. Dad has improved hugely, put on weight and always looks so clean, tidy and cared for. He is so well looked after, safe and entertainment is so good with different activities Dad is interested in.
Food is magnificent and the Christmas menu was amazing. Well done to all.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for this lovely review of the care and support your dad is receiving at Lincoln House.


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Review from Paula B (Friend of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the kind staff who helped care for my friend. The care she received was of a very high standard, and the wound care was exceptional. After years of ulcerated legs and being in pain, she was with you for just over a month, and you managed to heal her legs. Thank you so much, everyone,
at Lincoln House.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you so much for your kind comments about the care and support your friend received at Lincoln House.


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Review from H G (Friend of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found it difficult to find the right nursing home for her, but we have. The staff are kind and caring. I can leave her in the staff's care, knowing that she is well looked after. Thank you, Lincoln House.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for your kind thoughts about the care provided at Lincoln House.


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Review from Mervyn W (Resident) assisted by family/friend published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I started with respite and have decided to become a full-time resident. I feel I am settling nicely. The staff are good and approachable.

Reply from Richard Lain-Smith, Marketing Manager at Lincoln House Care Home

Thank you for your kind comments, and we are so pleased you have decided to continue your stay at Lincoln House.


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Review from Jean R (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy here, enjoying the food. The carers are excellent, they are always ready to help.

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Review from Danae G (Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well satisfied with food and accommodation.

Reply from Rachel Atwell, Customer Relations Manager at Lincoln House Care Home

Thank you so much for taking the time to complete this review, a member of our team will see you shortly to see what we can do to make all areas 5 star.


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Review from Carol C (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not been in care before, I had such bad reports of being in a care home. What I had experienced was so far from the truth. I could quite happily stay at Lincoln House for the durations of my life.

Reply from Garry Gardiner, Commercial Director at Lincoln House Care Home

Thank you for your kind feedback. We will ensure that this is passed on to the great team at Lincoln House.


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Review from Karen D (Granddaughter of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandmother / mother has been a resident in Lincoln House for just over a year. The past 6 months have been very challenging and distressing but despite this the staff have remained positive and upbeat. This week was a big birthday and they made a huge effort to make this day as special as it
could be under the circumstances. Beautiful cakes, flowers, afternoon tea and favourite meal for lunch taking time to help open cards and gifts and sing Happy Birthday. We obviously wished as a family we could all visit in person but we are so grateful that it was such a lovely day and we know that the best care possible is given at all times.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that the great team at Lincoln House receive your feedback. We have seen the photographs and it looked like everyone had a great time at the birthday party.


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Review from J C (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lincoln House was a necessity rather than a choice because of NHS pressure to discharge, and therefore booked on a temporary basis. However, Mum chose to stay as she felt "comfortable, cared for and safe". As a retired physiotherapist with vast experience of homes, I saw Lincoln House through a daughter's
and a professional's eye. Apart from the high standard of personal hygiene, cleanliness, activities, garden's, GP support etc, the huge positive point is the staff's sensitivity of care. From a lady who was hesitant to be leaving her room to one who joined in everything but who was bed-bound in her final weeks, the carer and staff gave a seamless, supporters and never rushed, always allowing Mum to keep her dignity and independence of choice. Amazingly impressive.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your kind words. We will ensure that this feedback is passed on to our fantastic team at Lincoln House.


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Review from M W (Son of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has a lifetime fear and antipathy of going into a home; her view of her four years at Lincil House proved to be in direct contrast.
She felt safe and secure. She was engaged and entertained. She participated in activities and was very content with her accommodation and surroundings.
Above
all, she was cared for, looked out for and love. We, and she, could not have hoped for more.

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Review from Anne T (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Lincoln House for five and a half years, having gone there for end of life care. Testimony, therefore, to the wonderful care she received, as well as her own will to live, that 'end of life' turned out to be years rather than weeks. She continued to receive nursing care throughout this
time.


Mum wasn't just 'in a home' but 'at home'. Nurses, carers, catering staff, cleaners, maintenance, admin and entertainment staff were all instrumental in making Mum feel she was living in her own home; in her own personal space with staff who quickly became friends, calling at her door for a chat as well as to give care or help. To feel you are still a part of society and valued; is crucial.


All homes up and down the country have ups and downs, and care homes are no exception. But after so long at Lincoln House, give praise where praise is rightly due. They are a credit to themselves in the quality of care they provide, and I would recommend them too highly to everyone. Excellent.


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Review from Jennie P (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that was given to my mum whilst a resident at Lincoln House, and also to my dad as a daily and day-long visitor, I am positive was second to none. I did not want Mum to be in a care home but sometimes it cannot be avoided. So, if it had to be, then I think we were fortunate that
she went there.
I personally cannot thank all the staff, carers, cleaners, admin, everyone for their kindness to us as a family, enough.
Thank you!

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind comments and feedback. We will ensure that the hard working team at Lincoln House receive your review.


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Review from K C (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father only stayed at Lincoln House for approximately three weeks before he deteriorated, but the level of care, attention and support they provided was beyond excellent. All the staff were very friendly and were easily approachable.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind comments and feedback. We will pass this onto the great team at Lincoln House.


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Review from Katie W (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly don't know where to begin. Every single person that works in Lincoln House Care Home was incredible. As far as I'm concerned, they are all angels on earth.
The care my mother received was exceptional. Their empathy throughout her stay and after her death is something that gives me enormous
comfort. I cannot thank them all enough, from the cleaners, kitchen staff, maintenance, reception, carers and nurses.
Wonderful people, thank you so much.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your moving feedback. We will ensure that this is passed onto the dedicated and hard-working team at Lincoln House.


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Review from Sonya T (Granddaughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One word sums up this home - fantastic. Lincoln House is a home from home environment, from the rooms to the tasty food served. The deputy manager was so helpful from the moment we looked around and all the staff over the entire duration of Nan's stay have been so kind, caring and friendly. During Nan's
final few weeks, as difficult as they have been, the staff have been incredible. They treated her with love, kindness and respect. Nothing was too much trouble and I wasn't left out either, getting a hug when they could see I needed one. So supportive and always on hand to offer reassurance and answer any questions. They were so thorough with all their checks and were in regularly and promptly. Nothing was too much for them. I cannot thank them enough for making such a hard time that much easier. I could not recommend this place more and I would definitely give this home a 10/10, should I be asked.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you so much for your kind words and feedback. We will ensure that this is passed onto our dedicated and hard-working team at Lincoln House.


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Review from G F (Regular Volunteer) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident I visit is truly thankful to everyone caring for him. Although he was very reluctant to leave his own home, particularly as he'd shared it with his late wife, he realised he could not have remained there. He is grateful for everything everyone does for him. He says no one could do more.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words and feedback. We will ensure that this is passed onto the wonderful team at Lincoln House.


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Review from M L (Respite Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came out to assess me at my home.
I was coming into the home for respite. She was lovely, made me feel at ease when she was explaining about the home. When I arrived at the home I was made very welcome.
My room was lovely, the food was nice and I haven't had home-cooked food for a long
time. The staff made me feel part of the family. I didn't have time to get bored as all of the activities being put on.
Everyone was lovely a really nice place I would recommend to anyone and I will be going back.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you, for your wonderful feedback. We are so pleased that you had a lovely stay at Lincoln House. This will be passed onto the fantastic team at the home.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Lincoln House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Lincoln House Care Home is calculated as follows: ( (229 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lincoln House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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