Lincoln House Care Home

Dereham Road, Dereham NR20 4LT
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9.8 88 Reviews
  • Lincoln House Care Home, Dereham
Lincoln House Care Home provides a versatile range of care packages, taking a person-centred approach towards residential, nursing and respite packages, at the same time as being able to offer skilled palliative care.

A team of specialists are fully-equipped in achieving their potential on care and nursing performance, while being dedicated to a pleasant living environment in which activities and personal freedoms are supported.

Numerous events and entertainments are organised for residents benefit, though the privacy and dignity of all residents is also central to the provision carried out.

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Care Provided by Lincoln House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cheryl Mortimer (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for Lincoln House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,325
    • Self-Funded Nursing Care £1,200 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,325
    • RESPITE Self-Funded Nursing Care £1,200 – £1,450

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
    Please note that quoted nursing fees do not include FNC.
  • (these prices are only a guideline, please contact Lincoln House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lincoln House Care Home Reviews (88)

Total of 88, showing 41-60
9.8

Lincoln House Care Home has a Review Score of 9.8 (9.816) out of 10, based on 22 reviews in the last 2 years. Over all time Lincoln House Care Home has 88 reviews.

Overall Experience

  • 73
  • 14
  • 1
  • 0
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Date Published

88
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7
22
66

Review from C R (Daughter-in-law of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law never wanted to go into a care home, but his health left him unable to care for himself. He is now getting used to life in care and he finds the majority of staff very professional and caring, to the point where he feels they treat him like a good friend. We can only praise the staff
at Lincoln House for making him feel as comfortable as he can be. He is now getting more involved with the activities run by the entertainment team, which has helped a lot with his mental well being.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. Please do not hesitate to let us know if there is anything we can do through our activities which will help further to settle Dad in.


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Review from K L (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing place, full of love, laughter and joy for all the residents concerned. I go home every day totally uplifted. The activity program is fantastic. The breadth of things to do and singing is wonderful! As for the care staff, can't fault them. Food and meals are delicious, wonderful choices all
catered for. Finally not forgetting the admin staff. The wonderful, helpful, kind ladies on reception, your patience and understanding is so very much appreciated. Couldn't ask for a better place to be. My Dad's choice and I understand why!

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that this is passed onto our fantastic team.


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Review from L B (Wife of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff extremely professional, caring, approachable and welcoming. Reviews are held regularly so feedback/concerns etc can be discussed. Overall, I am very happy with the care my husband receives. Cleanliness is always of a high standard and maintenance is also good. Just needs corridors decorating.

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Review from Pauline W (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and staff are excellent, my mother was as happy as she could be with her disability. The reception very helpful and the decor on the entrance very inviting. Pity about the admin sorting out money issues.

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Review from Karen N (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were cared for by the fabulous staff at Lincoln House. They were happy there and were always treated as individuals and with respect and dignity. They were kept comfortable, warm and safe.
The food was brilliant and they both enjoyed their meals and were delighted when we could share
those important times with them.
Following the sad death of my father, the care workers took time to ensure mum has the extra support she needed.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. We will ensure that your comments are passed on to our wonderful team at Lincoln House.


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Review from T N (Grandson of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all considerate, polite, respectful and have a caring attitude towards both residents and their families. It feels like an extending family.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your lovely comments. It means so much that you feel part of our family.


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Review from P A (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found carers very kind and helpful to ourselves and our friend.
The home is lovely and clean and cheery. Nice rooms and plenty of quiet places. Good parking.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words in regard to Lincoln House. We will ensure that your comments are passed onto our team.


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Review from Alison D (Daughter of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum spent just over 10 weeks at Lincoln House. From the minute I took her into her room, she was given excellent quality care; from the food, nurses to personal palliative care, always doing the best possible care for her in every way. We as a family spent many hours with our mum, sometimes through
the night, the nurses were always popping in to check on our mum and giving us plenty of tea & coffee.

Reply from Viktor Zak, Senior Regional Manager at Lincoln House Care Home

We would like to thank you for your feedback. It was a pleasure to be able to support your mum and you as a family. Thank you very much.


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Review from John C (Husband of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Let's face it - care homes do not attract the best of press reports of late and it was with some trepidation I entered Lincoln House some nine months ago. NOTHING is too much trouble. Headed by a most efficient management team the whole operation gels, from the very varied entertainments programme
to the facilities available. If you are considering a care home don't take my word, go and see for yourself!

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Review from Janet A (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was initially in Lincoln House Care Home for respite but decided he liked it so much that he wanted to stay. Staff are brilliant, care has been absolutely fantastic, he loves the food and can’t fault it in any way. It’s the happiest I’ve seen him in years.

Reply from Garry Gardiner, Director of Operations at Lincoln House Care Home

Thank you for your kind words. At Lincoln House, we are passionate about ensuring a good quality of life to all our residents, and your comments confirm to us that we are delivering this. We are so pleased that your father is enjoying our home and everything that we offer.


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Review from J I (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came into Lincoln House on March 27th, 2018.
Since she has been here, the home has treated her very well.
They have tried to manage her pain regularly and she has settled in after a little while as she was rather upset and distressed when she first arrived.
She is on CHC and her health
has not improved but they are managing her pain.
The staff are very good to her and we feel as a family that she is safe and being looked after.

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Review from J S (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I, being her daughter and looking after her for thirteen years plus, am so happy and relieved to have Lincoln House to put Mum in.
The experience her and the family have had is second to none. People and care are wonderful.
I can now rest and be relieved she is in safe hands.
Thank you to all the
staff, management and those who all play a part in running and making this a wonderful place.

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Review from Emma F (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Lincoln House since March of this year. Lincoln House is exceptionally welcoming and has a warm homely feel.
My father is happy and settled, he has a comfortable room and enjoys waving to the staff and visitors as they pass his window. He enjoys a lovely breakfast each morning
in the breakfast room and then wanders to his favourite chair in one of the two cosy day rooms. The staff are extremely friendly, helpful and caring and always have a smile on their faces. I have peace of mind that he is well cared for and safe. Thank you Lincoln House.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you Emma - it's always a pleasure to receive positive feedback. I am thrilled that we have made a positive impact on Dad's wellbeing and that you and your family feel welcome here at Lincoln House.


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Review from Eunice N (Friend of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly surprised! Residents happy and chatty with lots of laughter and my friend loves being there and hopes to stay.


The place felt fresh and clean and staff are very helpful. A very happy visit and has uplifted my preconceptions of a care home.


Reply from Emma Bayne, General Manager at Lincoln House Care Home

What a lovely review - thank you for sharing your thoughts.


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Review from Rita S (Friend of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was clean and welcoming. The residents are actively taking part in gentle exercises when I was there and all seemed to be happy and relaxed. The rooms were furnished and light.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you, Rita, for your feedback - this will be shared with the team who try their utmost to make sure everyone has an enjoyable experience at Lincoln House.


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Review from Ian M (Husband of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my wife became a resident. I made several enquiries about Lincoln House and decided this home was what my wife needed. Having been there since three days before Christmas 2017. All have been great and all the staff treat you like part of a large family "no" Mr or Mrs, just Christian names which
is good. Nothing is too much trouble and we all are pleased how my wife is looked.

Reply from E Bayne, General Manager at Lincoln House Care Home

Thank you Ian - I am really pleased that you and your wife are happy with the care provided at Lincoln House.


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Review from Elaine W (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant nursing care home. Viewing of the whole site was open/friendly - all rooms (bedrooms/offices/lounges/showers) could be seen. All staff spoke to us.


Once a resident, my mum had a homely bedroom, she felt it was hers and just like a real bungalow. The staff were so kind, accommodating and

saw to her every need. It was clean in the lounges, kitchen area and corridors. I, as a visitor, was always welcome. It was safe and phone calls to me were made directly when there was a change in condition.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you for your kind words - positive feedback is always shared with the team. I am really pleased that we made Mum at home and also welcomed her family.


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Review from Victoria F (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed by the end of life care offered to my father. The staff treated him with respect, compassion, tenderness and dignity. They were always accessible, warm, friendly and understanding towards me in the last weeks of his life. They communicated his situation to me clearly and kept in
regular contact. After his death, the staff dealt sensitively with family dynamics and needs. Their guidance throughout the process was invaluable.

Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you for your lovely words.


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Review from Joan W (Respite Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody made it nice for me and I had a very happy time.

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Review from Lesley W (Daughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Surroundings are excellent and well-furbished rooms and communal areas.


The care received by father was second to none with seemingly no problem that could not be overcome. From the admin staff through to the nursing staff, all were excellent and empathy with residents was very good.


There was

a wide variety in the choice of meals and food was always fresh and cooked to a very high standard and served hot.


Management were always available to discuss any issues and with nurses on site and a surgery nearby, there was comfort in knowing that help was always available.


An excellent home where smiles went miles. Thank you.


Reply from Emma Bayne, General Manager at Lincoln House Care Home

Thank you so much for your kind words. We shall miss your regular visits.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Lincoln House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Lincoln House Care Home is calculated as follows: ( (229 Excellents x 5) + (20 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 261 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lincoln House Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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