Meadow House Nursing Home

Norwich Road, Swaffham PE37 8DD
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Top 20 carehome certificate
10 135 Reviews
  • Meadow House Nursing Home, Swaffham
Meadow House offers dedicated care for people with a physical disability, specialising in care for people with multiple sclerosis. This purpose built, single storey Home opened in 1989 and has built up an enviable reputation in both the local and wider community for its high quality care. It has been sympathetically designed to offer a range of single rooms, a welcoming reception area, large lounges, dining room and a separate Activities Centre, all of which are available for residents and their guests to enjoy. Although rooms are fully furnished, they encourage residents to bring their own items of furniture and personal effects to complement those provided.

Meadow House is situated on the outskirts of the pretty market town of Swaffham, near to a range of shops and amenities. To ensure that residents continue to have an active social life, regular trips are organised in the minibus to the local shops, theatre, etc. If you simply wish for peace and tranquillity, well maintained gardens with raised flower beds surround the Home, allowing you to enjoy a haven from the bustle of the town.

Care staff, who usually do not wear a uniform, are trained to the highest standards and chosen not only for their nursing skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. Of course, a qualified physiotherapist is on hand for specialist help.

Care workers regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, hairdresser and chiropodist visit by appointment providing all the usual services including manicures and hand massages. Catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by Meadow House Nursing Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanna Jankowska (Home Manager)
  • Admission Criteria
    • Behavioural Problems
    • Ages 18+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Meadow House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Meadow House Nursing Home Reviews (135)

Total of 135, showing 81-100
10

Meadow House Nursing Home has a Review Score of 10 (9.988) out of 10, based on 36 reviews in the last 2 years. Over all time Meadow House Nursing Home has 135 reviews.

Overall Experience

  • 126
  • 8
  • 0
  • 1
  • 0

Date Published

135
7
10
36
99

Review from Vivien H (Friend of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful. All extremely caring and nothing is too much trouble. Lots of organised events, quiz's, bingo and trips. The residents are always happy and have only good things to say about being here.

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Review from Sean D (Friend of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Meadow House for a Monday visit to see my friend, I always commend the home as it is always clean, friendly and very professional state throughout. We also took part in a quiz in the afternoon, it was great to see what the residents knew knowledge wise and great to see them in a relaxed environment,
this was conducted in an excellent way. We always come away from there thinking what a great place.

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Review from J F (Friend of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow House is very pleasant, bright and homely feel and nice surroundings. I have always found the staff to be very friendly, polite and helpful. I very much appreciate all the care and everything they do for my friend.

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Review from Karen B (Sister of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received excellent care, particularly during his recent illness. The staff and management have also treated me with consideration.

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Review from Julie T (Mother of Resident) published on 28 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank this amazing home enough. My daughter comes here for respite while I went on holiday, the staff went above and beyond. Outstanding doesn't come close - this care home has the most amazing caring staff I have ever come across. Nothing is ever too much trouble for any member of staff here,
and for that, I can't thank this wonderful home and the amazing staff enough.

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Review from Leuanda N (Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently been into hospital and I have missed the home (my home) and the staff from Meadow House.
Whilst I was in the hospital I was visited by some of the staff and I feel this is my family and missed it so much.
I am back at Meadow House, the home where I belong and want to stay.

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Review from Jane A (Wife of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant homely atmosphere. Staff overall very caring and try to meet patients needs as much as possible. My husband's room is spacious and has a lovely view. Garden room light and modern.

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Review from Caroline O (Wife of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at Meadow House after he suffered a major brain injury. All the staff here are very good with him. He receives physiotherapy support and after 5 months of him being here, he has improved. My husband is happy and is well looked after and I am always made welcome here. The staff
help us with translation as well.

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Review from GM (Sister of Resident) published on 5 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

In my experience, this home is unwelcoming and unfriendly. There is no-one to greet you at the door and visitors are often unsure where to go. The office door is usually closed and you feel you cannot enter. The manager is unapproachable and I have felt uncomfortable sharing personal information with
the admin staff. Staff around the building stare at you rather than help or acknowledge you. Although clean, the home increasingly smells of urine.
In the last few months, the home has started to resemble an old people's home in both decor and activities provided.

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Review from Deborah L (Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything.

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Review from Simon H (Partner of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything...

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Review from John H (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the facilities at Meadow House are excellent.
The staff are all very nice and friendly, I cannot complain in any way about them.
They are very attentive and always willing to help.
The cleanliness of the whole place is first class.
I think the activities are okay but would like to see more
trips out.
This would stop people feeling so isolated.
All in all, I would say Meadow House is a very happy place to live and I personally have no complaint.
I would recommend the home to anyone.
A first class facility.

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Review from Peter J W (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was recently rushed into hospital with a UTI. I was away at the time and had to rely on family members to travel 50 miles to attend the hopsital at gone midnight. By the time they arrived, two members of staff from Meadow House had already arrived and were assisting in making my wife comfortable.
Clearly well beyond their working hours.


The report I got back was that without their devotion my wife could not have survived the night. They continue that care now my wife is back at Meadow House. I am eternally grateful to them both.


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Review from Adam P (Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow House is my home, I feel very welcome here and safe. I can have everything that I want and one day with the support that I've been given by the staff I would walk out and come back to visit my friends that I've made in my time here.
Great activities, excellent physiotherapy, lovely staff,
nice residents.
The manager is one of the nicest people that I ever meet.
Trips out are great fun and the home activities are excellent!

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Review from V B (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very sceptical about using a care home before we got here but Meadow House has completely changed my mind.
The staff are kind, friendly and genuinely do care for the patient.
I would happily recommend this home.

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Review from William P (Father of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow House Nursing Home is excellent. Staff are always, friendly and cheerful. The environment is bright and welcoming.

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Review from Sam C (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment. Staff always very helpful. My mum is well looked after. Very clean and homely. The menu is good with choices offered.

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Review from Laura F (Private Carer of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly, clean, and odour free environment with very friendly staff. Have been using the facility for over two years and have noticed lots of improvement in the recent months. Could do with more staff to assist with the physio activities.

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Review from Nicola S (Cousin of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions a lovely place. Rooms look lovely. My cousin looked after very well. What everybody would expect and want.

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Review from Susan L (Niece of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care, attention to detail. Well cared for, great hygiene. Staff are brilliant, friendly and welcoming. As a nursing home, on the whole, it is run extremely well.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Meadow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Meadow House Nursing Home is calculated as follows: ( (427 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 431 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (3)

Joanna

Joanna Janowska

Job Title: Home Manager

“Staff genuinely enjoy spending time with the residents - there are many young people at the home and the work we do to help can be very rewarding. We ensure that every resident is entrusted within our care - they become like family to us.”


Caroline

Caroline Cryan

Job Title: Business Administrator

“Prior to my job here at Meadow House I worked previously in accounts when I left school for a large department store. To be good in my position I think you need to have good interaction with staff, residents, relatives and professionals. An ability to work under pressure and to meet targets. The best bit of my day is achieving set tasks and leaving enough time to attend to our residents”


Christopher

Christopher Smith

Job Title: Maintenance Manager

“I decided to apply for my job at Meadow House after an interview I realised what a great place it would be to work. I think that my ability to listen, organisational skills and understanding of individual’s needs makes me stand out. I enjoy the variety of jobs that come my way and the interaction with the residents and staff”