Meadow House Nursing Home

Norwich Road, Swaffham PE37 8DD
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Top 20 carehome certificate
10 135 Reviews
  • Meadow House Nursing Home, Swaffham
Meadow House offers dedicated care for people with a physical disability, specialising in care for people with multiple sclerosis. This purpose built, single storey Home opened in 1989 and has built up an enviable reputation in both the local and wider community for its high quality care. It has been sympathetically designed to offer a range of single rooms, a welcoming reception area, large lounges, dining room and a separate Activities Centre, all of which are available for residents and their guests to enjoy. Although rooms are fully furnished, they encourage residents to bring their own items of furniture and personal effects to complement those provided.

Meadow House is situated on the outskirts of the pretty market town of Swaffham, near to a range of shops and amenities. To ensure that residents continue to have an active social life, regular trips are organised in the minibus to the local shops, theatre, etc. If you simply wish for peace and tranquillity, well maintained gardens with raised flower beds surround the Home, allowing you to enjoy a haven from the bustle of the town.

Care staff, who usually do not wear a uniform, are trained to the highest standards and chosen not only for their nursing skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. Of course, a qualified physiotherapist is on hand for specialist help.

Care workers regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, hairdresser and chiropodist visit by appointment providing all the usual services including manicures and hand massages. Catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by Meadow House Nursing Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanna Jankowska (Home Manager)
  • Admission Criteria
    • Behavioural Problems
    • Ages 18+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Meadow House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Meadow House Nursing Home Reviews (135)

Total of 135, showing 101-120
10

Meadow House Nursing Home has a Review Score of 10 (9.988) out of 10, based on 36 reviews in the last 2 years. Over all time Meadow House Nursing Home has 135 reviews.

Overall Experience

  • 126
  • 8
  • 0
  • 1
  • 0

Date Published

135
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10
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100

Review from Terry P (Brother of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good carers, good place, excellent facilities. My brother has progressed really well since being at Meadow House down to the dedication of all the staff. My brother always seems happy here. The food is good. The location of the home is lovely with field views. As a family member I'm always made to feel
welcome. Free car parking.

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Review from A H (Brother of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, compassion, and friendliness to both residents and family members are the cornerstone of policy at Meadow House. This is a great place to be with the accent on the positives for everything. Although extremely professional, the staff are very friendly and provide encouragement to "join in" for
residents and family alike. It is not surprising to see Meadow House in the "outstanding" care category. Absolutely love the place and the people, staff and residents.

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Review from Roe P (Cousin of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care overall. Staff wonderful, caring, kind and very friendly. Nothing is too much trouble.
My cousin has the best care possible, she is very happy. What a lovely place to live.
Everywhere is so clean and the food, all home cooked. I should like to thank everyone who works here, the carers,
the office staff, the cleaners and those who cook, they all make this an excellent place. Carry on the good work. Thank You.

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Review from Julie K (Friend of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the home is very inviting, always clean and nicely decorated. The day I came they were going to have a Hawaiian Theme party in the evening. Nothing is too much trouble, I usually have lunch with my friend. My friend is very happy here as a resident, always telling me good things about Meadow
House. The staff are all so friendly. Having had experience in nursing, I realise how much hard work goes into running a home like this to make it successful in every way.

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Review from Tammy P (Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are good fun. My first time in respite care and I'm enjoying it. The food is delicious I can have what I like. My bedroom is lovely. The games we play are good fun. I had a Spa Bath was the best ever. I look forward to coming back.

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Review from Karen B (Mother of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves it here. He always comes home with a smile on his face. He is always so well cared for and all his needs are met. The staff are so friendly and very helpful. They always walk around the home with a smile in their face. Myself and my son are very happy with Meadow House and would highly
recommend. Just to make you aware my son is unable to write his name, but has helped me fill this form in.

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Review from Christopher F (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow House is what I hoped it to be, clean, friendly and helpful. Staff are very helpful, kind and loving and know their job.

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Review from Danny S (Friend of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Meadow House for many years. Through my church I visit many care homes, but Meadow House is by far the most caring and carers interact with residents on a wonderful level - people are not neglected. Interaction is so important. As a visitor all staff are very pleasant
with a lovely cheerful manner - never felt so comfortable as I do when I visit Meadow house. Thank you to all the staff and well done. You make a difference in such a positive manner.

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Review from Velma D (Mother of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed when the staff said to me, we are here to care for your daughter, and we are here to support you too, that meant a lot. To know our daughter is happy gives us so much peace. We are made to feel so welcome when we visit. Meadow House is a wonderful place, and the staff are amazing.

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Review from Gordon D (Father of Resident) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a lovely welcome from the very beginning. Surroundings are wonderful, spotlessly clean. Staff respond instantly to any issues. Our daughter loves being here now as a permanent service user, and used to enjoy her respite care. Peace of mind for us that our daughter is so well cared for and
that we can visit at any time.

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Review from M G (Friend of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit Meadow House quite often and unfortunately a few weeks ago I had a motorbike accident on the front of Meadow House. I was unconscious in the ditch. All the staff attended to me and my wife, and the nurses looked after me until the air ambulance came and took me to the hospital. To all
the staff there I want to give my gratitude for what they did in that very stressful moment. I can't thank you enough.

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Review from S W (Sister of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister loves it here, she is always happy. Everyone is friendly and helpful. Very homely. The food looks lovely, my sister eats well. The activities always has something going on. My sister is always clean and tidy. Her hair is always done. The home is nice and clean.

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Review from V A (Sister of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally I think the place has improved a lot. I got disillusioned with it a year ago, but since the Manager has taken over the running of the home you can see a big difference. My sister has lots of time for the new Manager as she encourages her to do things, which is what she needs. She has been
a lot happier in the last 6 months. The look of the place seems a lot cleaner too.

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Review from Anna F (Niece of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff very helpful, lovely friendly home where the home is spotlessly clean and nothing is too much trouble.

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Review from Paul R (Brother of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are more than satisfied with the care of my brother. The nursing staff are excellent and the care staff treat him with dignity and often great affection. My wife and I are always treated with respect and friendship.

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Review from Sarah P (Friend of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been coming to see our friend over the past months. The care home is very pleasant, always looking clean and tidy. The care staff are always very nice and friendly and our friend is always happy when we come to see him. It is nice to see him progressing and being happy.

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Review from Margaret T (Power of Attorney of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My clients were a married couple who both needed care and moved into Meadow House together. From the start they were treated with kindness and respect. The fact that they were married was taken into account and they were given rooms close to each other, one of which they used as a day room and the other
as a bedroom, kitting the rooms out with a number of personal items to make them 'at home'.
After the wife died, they helped the husband through his grief, accompanying him to the funeral. His health deteriorated and much care and thought was given to sourcing suitable aids to make him comfortable. He was able to die 'at home'. I was kept informed throughout and cannot speak too highly of Meadow House.

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Review from James H (Friend of Resident) published on 9 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was clearly dying when I last visited. I arrived unannounced to find three people around the bed trying to make his last hours as comfortable as possible.

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Review from Bev F (Cousin of Resident) published on 1 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been here since 2012 with M.S day to day activities are impossible for her. However with the excellent nursing staff and carers she is happy here, which undoubtedly is due to the kindness and professional manner of everyone around her. I am always treated like a friend and there is such
a lovely atmosphere.

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Review from Terry P (Regular Volunteer) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several homes, over the years I have found Meadow House to be the best of them all. That is why we brought my brother here. The staff and everyone here, there is a very kind atmosphere and I find people happy here.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Meadow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Meadow House Nursing Home is calculated as follows: ( (427 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 431 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Joanna

Joanna Janowska

Job Title: Home Manager

“Staff genuinely enjoy spending time with the residents - there are many young people at the home and the work we do to help can be very rewarding. We ensure that every resident is entrusted within our care - they become like family to us.”


Caroline

Caroline Cryan

Job Title: Business Administrator

“Prior to my job here at Meadow House I worked previously in accounts when I left school for a large department store. To be good in my position I think you need to have good interaction with staff, residents, relatives and professionals. An ability to work under pressure and to meet targets. The best bit of my day is achieving set tasks and leaving enough time to attend to our residents”


Christopher

Christopher Smith

Job Title: Maintenance Manager

“I decided to apply for my job at Meadow House after an interview I realised what a great place it would be to work. I think that my ability to listen, organisational skills and understanding of individual’s needs makes me stand out. I enjoy the variety of jobs that come my way and the interaction with the residents and staff”