Meadow House Nursing Home

Norwich Road, Swaffham PE37 8DD
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Top 20 carehome certificate
10 135 Reviews
  • Meadow House Nursing Home, Swaffham
Meadow House offers dedicated care for people with a physical disability, specialising in care for people with multiple sclerosis. This purpose built, single storey Home opened in 1989 and has built up an enviable reputation in both the local and wider community for its high quality care. It has been sympathetically designed to offer a range of single rooms, a welcoming reception area, large lounges, dining room and a separate Activities Centre, all of which are available for residents and their guests to enjoy. Although rooms are fully furnished, they encourage residents to bring their own items of furniture and personal effects to complement those provided.

Meadow House is situated on the outskirts of the pretty market town of Swaffham, near to a range of shops and amenities. To ensure that residents continue to have an active social life, regular trips are organised in the minibus to the local shops, theatre, etc. If you simply wish for peace and tranquillity, well maintained gardens with raised flower beds surround the Home, allowing you to enjoy a haven from the bustle of the town.

Care staff, who usually do not wear a uniform, are trained to the highest standards and chosen not only for their nursing skills but also for their warmth, friendliness and caring attitude. They are on hand around the clock to provide professional care that respects the rights and dignity of the individual. Of course, a qualified physiotherapist is on hand for specialist help.

Care workers regularly assess each resident so that they can be sure their needs are met and supply specialised equipment if required. An optician, dentist, hairdresser and chiropodist visit by appointment providing all the usual services including manicures and hand massages. Catering staff provides delicious meals and snacks throughout the day, as well as special dishes for those with particular dietary requirements.

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Care Provided by Meadow House Nursing Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Joanna Jankowska (Home Manager)
  • Admission Criteria
    • Behavioural Problems
    • Ages 18+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Meadow House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Meadow House Nursing Home Reviews (135)

Total of 135, showing 121-135
10

Meadow House Nursing Home has a Review Score of 10 (9.988) out of 10, based on 36 reviews in the last 2 years. Over all time Meadow House Nursing Home has 135 reviews.

Overall Experience

  • 126
  • 8
  • 0
  • 1
  • 0

Date Published

135
7
10
36
99

Review from Brian M (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love coming here every Wednesday for day care the staff really look after me. I get a lot out of the physio department, its the only time i can have a stretch and stand up. This is so important to me as i'm in a wheelchair the rest of the time. The gardens are beautiful in the summer they look out
over fields, i'm able to drive around them with ease, something that i do as soon as i arrive as i can't at home. My wife and i really appreciated this time every week here as it gives her a break and me some quality time with other residents. I wouldn't want to be without it!

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Review from Lyndsey H (Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. All the staff encourage me, all the staff show empathy. The food is lovely, I really enjoy the activities. My bedroom is wonderful. The staff are very caring and always at hand. If we achieve anything we are constantly encourages to keep going. Meadow House is my home and that makes
me happy. When I used to come for respite I always felt this was a 2nd home. I'm pleased it is now my home.

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Review from Sally B (Resident) published on 9 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on well with the staff they are helpful and kind. I enjoy the Spa bath where I can relax. I have a bird table outside my window and enjoy watching the birds and my lovely view. I'm able to join in the arts and crafts that I love. I would definitely recommend people to come here and give it a try,
as I did and wouldn't want to live anywhere else.

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Review from Colin J (Father of Resident) published on 4 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter was very poorly at Christmas and I can't tell you how well supported we were, in an extremely stressful situation. We were treated as friends, rather than a relative popping in. I can't thank them all enough. We feel we are part of the home, as well as my daughter.

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Review from Pat R (Sister of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful. The lounge is lovely, I love looking over the fields with the shee and the sun shining right through. There is a nice access to the garden, where we can take my brother around the home for a walk.

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Review from Ann C (Wife of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review was very sensitive as my husband was in the room and had an understanding of this meeting was for a long stay bed. It was handled sensitively for him and myself (as I got upset). My husbands needs are complex and he has a progressive deteriorating illness. All his needs were discussed separately
and my husband involved in as much as possible. He has hearing but very little sight. Meadow House has supported us for 2 years in day care and respite. My husband knows staff and feels comfortable here with staff around who treat him kindly and with great empathy. Big thanks.

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Review from R H (Resident) published on 29 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was admitted as an emergency by social services to Meadow House. From the moment I arrived the staff have been amazing. It has been nice not to have to worry about anything, they have done everything for me. The nursing staff have given me real support and encouragement with my MS illness. After my
respite here I feel more confident about going back to my home to look after my daughter. I would extremely recommend Meadow House for anyone to have care.

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Review from A C (Son of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff provide excellent care. Nurses are very supportive. Always made to feel welcome by all members of staff, even when we are under pressure and grumpy! Only complaint windows need cleaning on a regular basis, and sweeping of the grounds.

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Review from Mick W (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I keep returning so it cant be bad! The staff are very friendly and helpful. The food is good and variable. I join in with the activities which I find varied and interesting. The home is situated in very pleasant grounds. The physio is a great asset to Meadow House excellent place for respite care.

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Review from A W (Partner of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been at Meadow House since she was diagnosed with MS six years ago. I'm very happy with the home and how they look after her. I would not want her to be anywhere else. I live locally and can visit her everyday. The staff have helped me take her out and have made our lives easier.

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Review from Ian P (Brother of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my brother arrived he has been treated perfectly. Nothing is too much for him or his family. His care is second to none. Polite staff every time we go. Nothing is too much. The staff are amazing, the food is as if you were paying for out, I've been a chef myself for many years. A big thank
you to all the staff there. If it's not broken don't try and fix it.

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Review from P IP (Sister of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience since my sister has lived at Meadow House has been excellent. Staff are marvellous, food is great, activities are brilliant. I can't praise this home enough.
It is such a relief knowing my sister is very happy here.

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Review from Lavanda N (Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff helpful, my needs are all met. My family are all very welcome and they say how much they like the home. I have relatives that enjoy staying for meals with me and have no problems. Since arriving at Meadow House I have had help with my weight issues, they have helped me loose 15 stone
by eating healthily. Activities are very good and I enjoy my trips out with them.

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Review from Jayne C (Mother of Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been in Meadow House now for three years. It is one of the best homes that she has ever been in, I just wish they new her early in her life. All the staff are very good especially the care staff, friendly and very outgoing. I can not really fault them when she has her good days they
would put her in a chair and wheel her outside and also to the dining room.

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Review from Heather P (Mother of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the nurses, care assistants, chefs etc treat my son and our family with care, warmth, love and dignity. They all go out of their way to look after my son. I know when I am not there that he is well looked after and that gives me peace of mind.

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Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Meadow House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Meadow House Nursing Home is calculated as follows: ( (427 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 431 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadow House Nursing Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

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Meet the Team (3)

Joanna

Joanna Janowska

Job Title: Home Manager

“Staff genuinely enjoy spending time with the residents - there are many young people at the home and the work we do to help can be very rewarding. We ensure that every resident is entrusted within our care - they become like family to us.”


Caroline

Caroline Cryan

Job Title: Business Administrator

“Prior to my job here at Meadow House I worked previously in accounts when I left school for a large department store. To be good in my position I think you need to have good interaction with staff, residents, relatives and professionals. An ability to work under pressure and to meet targets. The best bit of my day is achieving set tasks and leaving enough time to attend to our residents”


Christopher

Christopher Smith

Job Title: Maintenance Manager

“I decided to apply for my job at Meadow House after an interview I realised what a great place it would be to work. I think that my ability to listen, organisational skills and understanding of individual’s needs makes me stand out. I enjoy the variety of jobs that come my way and the interaction with the residents and staff”