Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY
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9.4 36 Reviews
  • Millbridge Care Home, King's Lynn
Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947.

The 48-bed home is split over two buildings, a recently constructed purpose built annex and the refurbished and tastefully extended original farmhouse. Offering a range of care from residential, through to nursing and specialist Dementia and Alzheimer’s care, Millbridge enables significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Carers take pride in providing a pleasant, homely environment for residents and are flexible enough to meet their individual requirements. Aiming to provide holistic, expert care within a pleasant home from home atmosphere.

The home has excellent links with the community and hosts the annual Millbridge Dog Show, a regular feature on the West Norfolk calendar.

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Care Provided by Millbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denice Howard (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Millbridge Care Home Reviews (36)

Total of 36, showing 1-20
9.4

Millbridge Care Home has a Review Score of 9.4 (9.368) out of 10, based on 8 reviews in the last 2 years. Over all time Millbridge Care Home has 36 reviews.

Overall Experience

  • 26
  • 8
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Review from M W (Resident) assisted by family/friend published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Millbridge was one of kindness, caring, understanding + support.
I entered the home as rather a run down poorly person and was restored over the following months to be well enough to leave. I contribute this to the all round care from the staff in the home. They are cheerful, which at times
must be very demanding with so many residents with different needs.
In my case I cannot speak more highly of all the staff.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, we are so happy that Mum managed to get home, she was a pleasure to care for we all miss her and yourself


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Review from K B (Wife of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to hospital after a fall at home in May 2023 and after a while they sent him to Millbridge - approximately 28 miles from where we live and as I don't drive I asked social services to find him somewhere nearer. He settled in well and truly appreciated all the care and support the staff
have given him since his arrival there in November 2023. He died at Millbridge on the 14th of June 2024, and I shall ever be grateful to the staff there for all the loving care he received.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you K for the positive review much appreciated, it was a pleasure to care for him.


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Review from A C (Wife of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly, caring, homely care home. The management and whole team are always friendly, professional and take pride in the care they provide for their residents. Also keeping us informed, either over the phone or in person when we visit, on the welfare of my husband. Nothing is ever too much trouble.
I could not recommend Millbridge Care Home more.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your positive comments, it makes such a difference to the staff to get positive feedback.


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Review from M H (Wife of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy at Millbridge. The staff are absolutely wonderful without exception.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the lovely review, it is a pleasure to look after your husband and we love your visits.


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Review from S M (Friend of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run, friendly care home. All the staff greet you with a smile. Clients are very well looked after.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for the positive feedback, it is very much appreciated by all the staff.


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Review from T C (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care Mum is receiving at Millbridge. I find all the staff to be kind and considerate. Mum's needs are met with patience and dignity.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words it's always good to get a positive review.


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Review from C A (Stepdaughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Millbridge Care home very nice. The staff always make us really welcome. My stepdad is always happy and he is always clean. His room is so comfortable. I have seen the dinners, they look very nice, lots of vegetables and good portions. The staff are so helpful and know everything about the patients.
I am very happy with the care they provide.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for your kind words its always nice to get a positive review.


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Review from T B (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident who is blind, deaf and suffers with high anxiety and OCD. Mum is treated with dignity and always reassured she is safe. Staff encourage Mum to join residents in the lounge and support with any activities that mum can join in with. Food is always prepared for Mum with a plate
guard and cut up. Staff assist with all drinks and meals by explaining what it is and where each item is placed. Incredibly thankful to all staff for the excellent care, patience and support provided to my mother.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your positive comments It is always good to get feedback like this.


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Review from S H (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Millbridge are simply outstanding. They are professional, capable, kind and caring and knowing my mum was in safe hands gave us peace of mind at a time when we needed that most. We overheard them dealing with a very challenging resident in the care home and never once did we witness anything
but respect and kindness. When my mum was nearing the end of her life, we were shown the utmost kindness with staff going the extra mile to help us through a difficult time. Great leadership has helped build a positive, caring culture radiating warmth throughout the home.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the really positive and kind words, it really is lovely to get positive feedback and means a lot to all the staff.


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Review from Julia N (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were unable to visit Milllbridge Care Bridge prior to Mum going in, due to Covid restrictions, and Mum would only agree to the initial stay of 2 weeks of respite care. From the moment we arrived, we were extended a very warm welcome and immediately felt at ease. Mum stayed at Millbridge for over
5 months and during that time she was made to feel part of their "family", and us too. She was given such loving care and nothing was too much trouble for any of the staff. When mum sadly died, she was given the ultimate respect and dignity and we were so fortunate to be able to be with her. The staff have since been a source of comfort to us and we know that Mum ended her life being loved and cared for alongside her own family. Thank you to each and every one of you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words Julia, it was a pleasure to care for Mum and we all miss her and yourselves.


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Review from Kay W (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Millbridge Care Home for 8 months. We were very happy with the home, she received great care and attention from the staff and made the last few months of her life very comfortable. Thank you so much.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you Kay for your kind words, it was a pleasure to care for your mum.


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Review from Alyson W (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Millbridge Care Home for eight months. During that time she was happy and well cared for. The staff went above and beyond to care for her and be friendly and happy at the same time. A lovely care home on gorgeous grounds.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your Mum.


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Review from C P (Sister of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care, respect ad dignity with which my brother was treated outstanding. Nothing was too much trouble and the staff were always helpful.
I was given all the information I needed and knew I could contact the home at any time of the night or day.
I do not hesitate to recommend them.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind feedback. It is always lovely to get some feedback.


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Review from Enid R (Respite Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 18th of June, I had a full hip replacement performed at the hospital. I decided before the surgery to have convalescent care for 1 week. I contacted Millbridge beforehand and spoke to the manager who made me feel very welcome and said Millbridge would be able to accommodate me for this reason.
I arrived 3 days after my surgery and was immediately warmly welcomed and shown my room in the front of the building which was beautifully decorated with butterfly wallpaper. During my week there I was treated extremely well with kindness consideration and friendly staff. The food was delicious and my whole stay was a very positive experience enabling me to go home to my family relaxed and rested.
Thank you to you all, very best wishes.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your very kind comments it was a pleasure to care for you and we wish you all the best.


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Review from Dorothy W (Wife of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and relieved with my husband's care here. If I ever need a care home, please god it will be Millbridge.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your husband.


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Review from Tracey W (Daughter of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in the coach house for approximately 10 months. Before lockdown, I was able to visit whenever I wished and Dad was always smartly dressed and the room clean and tidy. Most importantly the staff at Millbridge are marvellous. Sadly Dad passed away on 21st November 2020, luckily we were able to
spend time with him during his last weeks and the care he received was second to none. Dad always smiled whenever any member of staff came into the room, which speaks for itself. Thank you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for him.


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Review from Susan H (Daughter of Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted to Millbridge from hospital for end of life care with a life expectancy of 4 to 6 weeks. However, due to the exceptional care he received by all the staff there, he survived for 10 months surrounded by kindness, compassion and care.
There are no words to express how grateful
the family are. Thank you, every single one of you.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words, it was a pleasure to care for your dad, he was a true gentleman.


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Review from Colin H (Husband of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a severe stroke, my late wife spent about 18 months in Millbridge. She received excellent care and attention. I visited or phoned every day and the staff were very pleasant and kind to me. Very important for my peace of mind in particular during lockdown when I couldn't visit.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind recommendation, it was our pleasure to care for your wife.


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Review from Richard C (Son of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff at Millbridge for your care of my mother. You were all very professional, empathetic and kind during her stay and especially at the end. My heartfelt thanks to you all. I would recommend you to anyone!

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Review from S W (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last thing our mum wanted was to go into a 'home'. However, when the need arose, I am glad she was able to stay at Millbridge. The room was lovely, fresh and airy, and Mum was cared for in the best possible way, professionally, considerably and attentively. The food was beautifully prepared and
fresh. Mum settled quickly and was happier and content, and I can't say thank you enough to all the wonderful staff here.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind words; we really do appreciate it.


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Current Review Score: 9.4 (9.368)

Overview of Review Score

The Review Score of 9.4 (9.368) out of 10 for Millbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Millbridge Care Home is calculated as follows: ( (81 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.555 Points relating to the number of positive Reviews for Millbridge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 8 Positive Reviews ÷ 10.6 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Norfolk Care Awards

Recipient: Millbridge Care Home

Date: Friday 24 Sep 2021 More details

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Meet the Team (1)

Denice

Denice Howard

Job Title: Home Manager

Denice Howard is a registered nurse with over twenty years’ experience as a care home manager, Group Care Manager and Group Operations Manager with a proven commitment to the holistic wellbeing of all in her care. Takes pride in her detailed knowledge of residents and staff.


Frequently Asked Questions about Millbridge Care Home

What types of Care is Millbridge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millbridge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Millbridge Care Home have?

There are 45 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Millbridge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millbridge Care Home to the centre of King's Lynn?

11.6 mile(s) as the crow flies, distance by road may be significantly further.