Millbridge Care Home

4 Lynn Road, Heacham, King's Lynn PE31 7HY
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9.4 36 Reviews
  • Millbridge Care Home, King's Lynn
Millbridge Nursing Home provides a peaceful rural setting in acres of beautiful grounds, through which flows the delightful river Hitch. Built in 1635 as a farmhouse, Millbridge has been serving the local community as a care home since 1947.

The 48-bed home is split over two buildings, a recently constructed purpose built annex and the refurbished and tastefully extended original farmhouse. Offering a range of care from residential, through to nursing and specialist Dementia and Alzheimer’s care, Millbridge enables significant flexibility to fully meet care needs without the need for additional, or multiple moves.

Carers take pride in providing a pleasant, homely environment for residents and are flexible enough to meet their individual requirements. Aiming to provide holistic, expert care within a pleasant home from home atmosphere.

The home has excellent links with the community and hosts the annual Millbridge Dog Show, a regular feature on the West Norfolk calendar.

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Care Provided by Millbridge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Denice Howard (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Millbridge Care Home Reviews (36)

Total of 36, showing 21-36
9.4

Millbridge Care Home has a Review Score of 9.4 (9.368) out of 10, based on 8 reviews in the last 2 years. Over all time Millbridge Care Home has 36 reviews.

Overall Experience

  • 26
  • 8
  • 1
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  • 1

Date Published

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Review from Colin H (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken to Millbridge Care home for palliative care. The care she received was far in excess of my expectations. Care, support and dignity were exemplary and all the staff were professional, caring and cheerful at all times. I always had the feeling that whether I was present or not, she would
receive top rate care that would always go the extra mile! My family spent a lot of time there - sometimes overnight - and we were constantly being offered food, drinks and care to keep us very comfortable.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind comments, the staff and I really appreciate it.


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Review from A H (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my mother and the family was wonderful, everyone was so good and nothing was too much trouble.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind comments, we really appreciate the feedback


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Review from Gillian (Daughter of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After Mum had a nasty fall and a year in and out of hospitals and care homes for respite, she arrived at Millbridge in September 2019. The care she has received from the staff there has been incredible. I feel that each and every one of them have taken the time to get to know Mum's likes and dislikes.
The room is kept lovely and clean and unlike other care homes, smells lovely. Mum is allowed to take pride in herself still, with the help of the staff, who match her outfits daily! Nothing is too much trouble. They have a hairdresser who comes on a Monday and she can have her nails painted too. Having always cared for Mum, it was difficult to let go of my responsibilities. Knowing Mum is being cared for as much as she is, I find I can relax and enjoy quality time with her now. I always said I would never put my mum into a care home, but she is very happy there and I am also very happy to see she is being well and truly cared for. Thank you to all the staff who make this possible.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind comments, when we get such positive feedback it really does boost moral.


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Review from Amanda S (Stepdaughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful room, fantastic care and wonderful staff.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the positive feedback, it is great to hear.


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Review from Jean S (Friend of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend in the new care unit for several months and I am most impressed at the care she is receiving. Most importantly, there is no smell. The tables in the dining room are lovely and the food choice and cleanliness is excellent.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind comments, it's always lovely to get positive feedback.


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Review from B C (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The facility is well-appointed and comfortable. The staff are particularly helpful, kind and friendly.

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Review from N S (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The 'M Team' aka The Millbridge staff team all pull together like one big happy family. All the staff from the cleaners, kitchen staff, carers, nurses and management are very caring, sharing, friendly and most are professionally qualified. Millbridge is well managed and well run, it's very clean in
all areas. Suitably trained staff on-site 24/7 to handle any problem or emergency that may occur. Millbridge is a very secure unit hard to get in and hard to get out of. Great place, great staff, great food and great care.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you so much for the positive comments it's always great to get good feedback.


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Review from S M (Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The male staff were totally professional and respected my dignity. The female staff were easy to relate to and approachable. The kitchen staff went out of their way to accommodate me and bought me special cereal. If I missed a meal they brought it to my room.

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Review from P R (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Millbridge for two weeks but I am impressed in what I have seen. The new building is very clean, fresh and bright, lovely gardens with the river. Staff are very nice, polite and attentive. Dads room is just right for his needs and nice that you can dress it up with home comforts.
I am happy that Dad will be well looked after and cared for at Millbridge. Thank you for a good start in caring for him.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for the positive feedback. It is always good to hear that families are happy with the care we are providing.


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Review from S C (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival at the home, the staff are always welcoming and home is always clean and smelling fresh.
The residents are treated with dignity and care by all the staff and the residents, particularly the long term ones, view the carers often with great affection and their rooms with pride.
The food is
prepared with care and of good quality taking many likes and dislikes into consideration.
The garden which is well kept with its boundary just beautiful.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for the lovely review, it is always lovely to get positive feedback.


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Review from John H (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very happy with the care our mother received during her stay in the coach house annexe. Sadly, the stay was only four weeks as her health worsened quickly and she died on the 14th August. The staff managed her final days with care and dignity for which we are very grateful. Reviewing the full
facilities and menus offered by Millbridge is difficult, as Mum was bed-bound and unable to take full advantage.

Reply from Denice Howard, Manager at Millbridge Care Home

Thank you for your kind review, our condolences go out to all the family.


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Review from Neil C (Stepson of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather only had 3 months on and off at Millbridge and much of the time he was in hospital. He quickly referred to the place as 'home' and loved his room. Staff struck up a close relationship with him quickly and it was apparent he enjoyed his time there very much. Would recommend highly to anyone.

Reply from Denice Howard, Registered Home Manager at Millbridge Care Home

Thank you for your kind comments; we work hard to create a pleasant atmosphere for our residents and it is always rewarding to receive positive feedback.


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Review from Margaret F (Wife of Resident) published on 25 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Lack of care was evident, left my husband in bed gone eleven. No call bell, no pillow, lost most of his clothes. They seemed to think that my husband can't talk and therefore could leave him in bed till afternoon staring at a wall and then to be put to bed early to do the same. The staff had no knowledge
of any of my husbands care needs when asked about medication and food needs. Removed my husband straight away. His room was disgusting and dirty never seen such a filthy room. Staff were very helpful while we were there but was evident was just because we were at the home.

Reply from Annette Denson, Registered Home Manager at Millbridge Care Home

We were sorry to learn of your experience and can appreciate your frustration. We take any concerns raised seriously and regret that you were not satisfied with our service.
An investigation of your concerns will be undertaken and, as per our Policies and Procedures, written response will be made within twenty-eight days.
Thank you for bringing these issues to our attention.


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Review from Lavinia S (Wife of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review from Robert R (Husband of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff a pleasure to be with both serious and light hearted.
I cannot name individuals but all are a pleasure to be with.

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Review from Rita F (Resident) published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy and feel happy, I am asked how I am and my family know I am secure and interact in the home.

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Current Review Score: 9.4 (9.368)

Overview of Review Score

The Review Score of 9.4 (9.368) out of 10 for Millbridge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Millbridge Care Home is calculated as follows: ( (81 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.555 Points relating to the number of positive Reviews for Millbridge Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6. 8 Positive Reviews ÷ 10.6 = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (1)

Denice

Denice Howard

Job Title: Home Manager

Denice Howard is a registered nurse with over twenty years’ experience as a care home manager, Group Care Manager and Group Operations Manager with a proven commitment to the holistic wellbeing of all in her care. Takes pride in her detailed knowledge of residents and staff.