Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
The Mill House Nursing Home has a Review Score of 9.8 (9.833) out of 10, based on 10 reviews in the last 2 years. Over all time The Mill House Nursing Home has 49 reviews.
Review from S E (Daughter of Resident) published on 7 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T K (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sara M (Daughter of Resident) published on 26 April 2017
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Son of Resident) published on 6 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Valerie B (Wife of Resident) published on 17 August 2016
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia P (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jan P (Sister-in-law of Resident) published on 17 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosie G (Daughter of Resident) published on 29 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mervyn Y (Son of Resident) published on 10 February 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.833) out of 10 for The Mill House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for The Mill House Nursing Home is calculated as follows: ( (97 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 114 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Mill House Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Sep 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Welcome to The Mill House. Thank you for taking the time to consider us. We have a qualified and dedicated team here and we are happy to welcome you. I have over 30 years of experience in care I have level 3 in social care and a leadership and managers award Level 5 I have also had dementia training and an assessor’s award D32, D33. I have previous experience managing another Runwood Home for nine years in Thurrock. We hope to see you soon.
Job Title: Housekeeper
Joined: 2013
My name is Siobhan, and I am the Housekeeper at The Mill House. I have had the pleasure of working with Runwood Homes for 11 wonderful years. My goal has always been to create a clean, comfortable, and homely environment for all our residents, making a positive difference in their lives. I truly enjoy spending time with them, as their happiness brings me great fulfilment.
In 2024, I was honoured to receive the Housekeeper of the Year award, a recognition that reflects my dedication to excellence in my role.
A little about me: I’m an easy going and sociable person who loves meeting new people and exploring new places in my spare time. Whether at work or in life, I strive to bring warmth and positivity wherever I go.
Job Title: Head Chef
Joined: 2000
My name is Samantha. I am the Kitchen Manager (Chef) at The Mill House.
I’ve proudly served as the Kitchen Manager, also known as Chef, at The Mill House since I began my career with Runwood Homes in 2000—an incredible journey spanning 24 years to date. My dedication to the home, its residents, and our wonderful staff is what keeps me motivated and passionate every day.
Over the years, I’ve achieved several qualifications, including NVQ Levels 2 and 3 in Health and Social Care, a Level 3 Food Hygiene certification, and I’m proud to say I’ve maintained a 5-star food safety rating for three consecutive years.
To me, our residents are more than just people I care for—they’re family. I love being part of their lives and bringing joy to their days through delicious meals and meaningful interactions.
When I’m not cooking, I enjoy knitting, reading, spending time with my family, and cherishing moments with my dogs.
Job Title: Maintenance
Joined: 2006
My name is Richard, and I am the Maintenance man at Mill House Care Home. Like many of my peers, I have proudly served Runwood Homes for many years—18 years, to be exact. I am deeply passionate about making Mill House feel like home for our wonderful residents.
Known as the cheeky one, I’m always up for a laugh and enjoy being around people. When I’m not busy maintaining the home, you’ll find me watching football, fishing, or spending time on holiday creating cherished memories with my family.
Job Title: Deputy Manager
Joined: 2022
I am Colin, the Deputy Manager at The Mill House, where I’ve proudly served for the past two years. I thoroughly enjoy working alongside a fantastic team, ensuring we meet our residents’ needs to provide rewarding and positive outcomes.
Before this role, I was a mental health nurse, now retired, with a wealth of experience in care and support. I am also a qualified hypnotherapist, bringing a unique perspective to my work.
In my free time, I love listening to music, which helps me unwind and stay inspired. I am deeply committed to my role and plan to stay with The Mill House for many more years to come.
Job Title: Home Administrator
Joined: 2020
My name is Tracy Fuller, and I have been the Homes Finance Administrator for 4 years now. I really enjoy my role, especially the little things, like our small home and the wonderful staff and residents. What I love most is the sense of community, and I enjoy sharing a laugh and being around people. In my spare time, I like spending time with my family and my animals. I also enjoy dog grooming, which is a passion of mine.
