Oak Manor Nursing Home

Scarning, Dereham NR19 2PG
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9.9 90 Reviews
  • Oak Manor Nursing Home, Dereham
The care home has an outstanding team of highly skilled and passionate support staff equipped to support people living with different types of dementia including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome, on a permanent and short stay basis. Specialist dementia training allows the team to create a welcoming and inclusive setting as well as designing meaningful activities for residents to take part in.

Oak Manor is known for its home-from-home environment. Spacious areas and specialist themed rooms contribute to the home’s comfortable, warm and welcoming atmosphere.

The dementia-friendly garden courtyard sits at the heart of the home and provides a safe and secure tranquil haven for the residents. The dementia-friendly design features include the use of colour and contrast for safety and perception, plus clear signage with icons to help residents find their way around the home. Oak Manor always encourages residents to bring important personal possessions.

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Care Provided by Oak Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Older (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Oak Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Oak Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak Manor Nursing Home Reviews (90)

Total of 90, showing 1-20
9.9

Oak Manor Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Manor Nursing Home has 90 reviews.

Overall Experience

  • 75
  • 14
  • 1
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Date Published

90
8
17
33
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Review from Jean B (Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here just under one year. In this time I have been very well looked after. I feel like I am understood and the people here make me laugh and happy. The manager visits me everyday and care so much about us all. The carers and activity people do lots for me. I am glad I am here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to write us such a lovely review, it means the world to us that you're happy at Oak Manor, it's the most important thing to our team and it means so much to us to receive this kind of feedback. It's wonderful to hear that you feel understood and well looked after but also that you're happy and having a laugh too! We look forward to sharing your lovely comments with the rest of our team!


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Review from Daniel K (Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well cared about by everyone here since I arrived. I am looked after very well. The staff are very attentive. I enjoy my life here.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for sharing your feedback, we're so happy to hear that you're enjoying your home at Oak Manor! We're so lucky to have you as part of our community and it's our team's privilege to care for you. It's great to hear that they're all doing a good job and we really appreciate your kind words about the care they provide!


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Review from M S (Relative of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today I have visited a distant relative in Oak Manor Home today.
I was so impressed by the team and the manager who was so caring and thoughtful to care for my relative in the way I observed. Thank you all so much.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your lovely feedback, we're so glad to hear that we've made such a good impression! It was a pleasure to have you and we'll look forward to seeing you again!


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Review from Mary M (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a short residency in another care home, my Dad was moved to Oak Manor.
He has some quite tricky care needs and has in the past been difficult to look after, our family were a little nervous about him being moved to another home that potentially couldn't manage him.
We needn't have worried. The
staff are all amazing, walking angels there is so much love and care given to not just every resident, but their families too.
My Dad is a retired priest and we discovered that the staff have been singing hymns to him to calm him when he is anxious for instance. The activities co-ordinator went out of her way to find 'Sing Together' videos that my Dad was in and bought a giant screen into his room so he could watch it.
While we visited, every member of staff popped their heads into the room to say hello to Dad and our family and it was clear that they are all passionate about delivering exceptional care.
This place is outstanding, amazing people and care. Thank you.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

This has made our day, Mary, thank you so much for sharing your amazing feedback with us! We're overjoyed to read your lovely comments about our team - they are all so passionate and committed to their roles and it will mean so much to them to receive such high praise for their efforts. We know how difficult it has been for your family and how daunting it can be to find the right home that can manage Dad's needs, but we're so pleased that our team have been able to take good care of him and help to put your minds at ease. Thank you again for your kind words - this will put smiles on a lot of faces!


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Review from L M (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum received excellent care at Oak Manor Nursing Home. The staff were all very kind, caring and could not do enough to make her comfortable. Unfortunately my mum passed away earlier this month but could not have been in a better care home.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful review, Lyn. We're so sorry for your loss and our team are keeping you and your family in our thoughts. It was our privilege to care for Mum - she was a special part of our community. Your thoughtful words about the kindness and quality of care provided by our team mean the world to us. Thank you again for taking the time to share your lovely feedback with us!


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Review from Heather S (Daughter of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was welcomed into the home by very friendly and caring managers and staff. His room was made up with his personal belongings all set up for him. Photos of family had been displayed on the walls. The room had been selected for him for space and the specialist bed. Myself, brother and mother
feel his every need is met. He settled in well and he likes to wave at all the friendly staff who always have time for him. Thank you so much for being wonderful.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback, we're delighted to hear that your father feels welcome and settled in at Oak Manor and we really appreciate you sharing this with us. It's so lovely to see him getting along with our team and making new friends! We're so grateful for your kind words about our team, your recognition means the world to all of us!


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Review from Bill H (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Oak Manor team have been fantastic when dealing with my father.
All the team have been remarkably kind and loving during a difficult time.
We wish to thank all of the team for the love and support shown.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We're delighted to read such wonderful comments about the care your father has received - it's an absolute privilege to have him here as part of our community! Our hearts are with you in this difficult time and we aim to do everything we can to make life easier for your father and your family. Thank you so much for your lovely review, we really appreciate your kind words and support!


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Review from Nicole P (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the 8 months my mum has now been a resident at Oak Manor I can't fault the care she gets. It was a slow unsteady start for her getting used to somewhere/something new but all the carers made sure she felt at home and although there have been challenges along the way they have always kept my mum safe
and secure and felt part of the family, I've witnessed this first hand. The room she has is beautifully decorated warm and cosy the meals are nutritious and there are always drinks/tea/coffee. All the carers are amazing and I'm so so thankful for each and every one.
The manager runs a great ship.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback! We understand that the care home journey comes with its challenges, particularly in the beginning when loved ones struggle to get used to a new setting but we hope we've made this transition easier for your mum and your family. It's an absolute privilege to care for her and we're very thankful for your comments about our team's dedication!


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Review from Richard S (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the three years my father was at Oak Manor up to his passing, I found all the staff to be loving, friendly, compassionate and dedicated to all the residents and could not fault the respect, love and care my father was given. This kindness was extended to me and it became my extended home and family.
I could not have wished for better care for my father and cannot extend my gratitude strongly enough.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the three years your father spent with us at Oak Manor as happy and peaceful as possible. Our team will be touched to hear your lovely comments.


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Review from N A (Son of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding. The team are so loving and kind.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your review, we'll share your lovely comments with our team.


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Review from N A (Granddaughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always welcoming and they look after the residents with love and kindness.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your feedback, our team really appreciates the recognition.


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Review from Andy C (Son-in-law of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are brilliant, attentive and friendly. They clearly care about their charges and this shows in how Mum responds to them. Outstanding!

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for your kind words, Andy, our team will be delighted to hear your comments!


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Review from M B (Friend of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend with my wife every month or so, and each time I see him I am amazed at how well he looks and how well cared for he is. Not only physically cared for but cared for in every way by staff who genuinely want to make a difference. The whole team are welcoming, polite and professional and
nothing is too much trouble for them.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your wonderful feedback, we really appreciate your recognition of our team and the level of care they provide residents.


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Review from Graham D (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum unfortunately had a stroke and needed to be cared for. Oak Manor was recommended for its staff and facilities and the recommendation was completely correct. The staff are so welcoming and the attention to all the residents needs go above and beyond. The rooms are nice and clean, bright and everything
is catered for the residents. The staff are so helpful and really engage with both the residents and their families informing us of changes and improvements to my mum's health and wellbeing. The sudden shock of my mum having to go into care has been very stressful but Oak Manor and its staff have made that process less stressful not having to worry about her care. Thanks can never be enough for the staff.

Reply from Laura Older, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Oak Manor and will pass on your kind comments to the whole team.


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Review from Barbara V (Wife of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved here after his previous Care Home was deemed unsafe. As you might imagine this was a distressing time for us, however, Oak Manor's staff have done everything they could to make this move easier. They are an amazing group of people, always there with a smile and a kind word. In comparison
to his previous residence I feel listened to and cared about. After my previous experience, I felt the need to assure myself, that my husband was safe in this new home. This has been done. My questions have been answered, I have been listened to and reassured when I have been unsure and all their procedures seem robust. The senior staff are reassessing to ensure best outcomes for him and the carers are very proactive in their support of him. I feel extremely confident and happy with his care and am very glad to have him placed there.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you so much for taking the time to give us such fantastic feedback, Barbara, we're sorry you have had such a difficult time finding suitable care for your husband but so delighted that you feel assured in his care at Oak Manor. We're so happy to have him here as part of our Oak Manor family! Our team will be touched to hear your lovely comments.


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Review from K R (Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I have been welcomed by everyone here in the home. I enjoy the activities and have very nice food. The staff are all brilliant. Everyone cares. My husband really enjoys visiting the home as well and the staff always make sure he is happy also which means a lot.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us a review and for your kind words about our home and the team at Oak Manor. It is lovely to hear your positive feedback and that your husband enjoys visiting too. Your comments will be shared with the team.


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Review from H M (Wife of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband unexpectedly has ended up in Oak Manor Nursing Home. Have no fears about Oak Manor. After only 4 days I have been in tears twice through the overwhelming, palpable love, respect and dignity shown to my husband. I swear the whole team give him more love and care than I could. They are the
most incredible team, it's one family - they're like cherries from the same tree. Thank you Team Oak Manor.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your review of Oak Manor Nursing Home. We are very touched by your kind, heartfelt words. The quality of care and warmth of community are equally important to us, and your husband is a part of the extended Oak Manor family. We look forward to seeing you again soon. Your feedback will be shared with the whole team.


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Review from S B (Son of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oak Manor has been a haven and blessing for not only my father but my whole family. We have always been welcomed, looked after and informed by the staff and management. Throughout this difficult time, the staff have always been attentive, supportive and friendly. Even when my father has been challenging
the staff always put their best foot forward to keep him positive and happy through music and activity.

Reply from Home Manager at Oak Manor Nursing Home

Thank you for your kind words and recognition of the team at Oak Manor where your father is cared for. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. We aim to support you throughout this time. The team will be delighted to hear your feedback.


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Review from S G (Ex Family Member) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Oak Manor have been so kind and helpful with the last weeks and then the death of my ex-partner. He was in the home for eight years and since the manager came it has been a happy loving place. He received good care but more importantly affection and understanding. They have been very helpful
following his death.

Reply from Home Manager at Oak Manor Nursing Home

We would like to thank you for your lovely words about our home and staff which are very much appreciated. We are very sorry for your loss. The care and services we deliver as a team to our residents and families are extremely important to us. We are committed to supporting their friends and family also. The team at Oak Manor will be delighted to hear your feedback.


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Review from K M (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Oak Manor for approximately ten months - he has been looked after so well. Staff very friendly, and he seems happy. The staff always greet us with a nice cup of tea and keep me up to date about my husband, and I would like to thank them all, as sometimes it's difficult not having
him at home with me. Good food and a happy place.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely review of Oak Manor. We would like to thank you for your words of kindness, which are very much appreciated – we are glad to know your husband is happy here and that you are kept informed about his wellbeing. We are pleased to hear you enjoy your visits too. I will pass on your wonderful comments to the team.


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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Oak Manor Nursing Home is calculated as follows: ( (358 Excellents x 5) + (27 Goods x 4) ) ÷ 385 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (5)

Laura

Laura Older

Job Title: Home Manager

I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.


When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.


Hellen

Hellen

Job Title: Deputy Manager

It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.


Paula

Paula

Job Title: Well-being Coordinator

I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.


James

James

Job Title: Administrator

My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.


Polly

Polly

Job Title: Receptionist

Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.


Frequently Asked Questions about Oak Manor Nursing Home

What types of Care is Oak Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak Manor Nursing Home provide?

Palliative Care, Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Oak Manor Nursing Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Oak Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak Manor Nursing Home to the centre of Dereham?

2.2 mile(s) as the crow flies, distance by road may be significantly further.