Review from J M (Sister of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience

The staff are very caring and friendly, they all make you very welcome. The residents are happy and contented. The home has had a makeover, is very bright and clean. The staff are always asking the residents if they want anything. I receive a phone call from the home about how my brother is doing and

keep me up to date if he is unwell every week or when required.

Reply from Home Manager at Oak Manor Nursing Home

Thank you for your review and positive comments regarding Oak Manor and our team who work hard to maintain high standards of quality care for all those living in our community. The care and services we deliver, as a team, to our residents and families are extremely important to us. Your feedback will be passed on to the team.

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Review from J M (Sister of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience

My brother resided at Oak Manor Nursing Home from February to July 2023 after having had numerous placements. He was welcomed into Oak Manor as a member of the family and he was shown kindness from staff. When things didn’t run smoothly, strategies were put in place to mitigate the difficulties and

he was happier there than he had been at the other placements.
Thank you for making the last few months of my brother’s life as good as they could possibly have been.

Reply from Home Manager at Oak Manor Nursing Home

Thank you for your lovely comments. The care and services we deliver, as a team, to our residents and families are extremely important to us. Although your brother was only with us for a short time, we are so pleased he felt part of the family and that we made his stay with us comfortable. Our sincere condolences on his passing. Your feedback will be shared with the team.

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Review from L R (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience

I feel very lucky that my mum has been blessed with a place at Oak Manor. the staff are outstanding - patient, kind and friendly. Communication is excellent, they keep you informed of everything going on. Medical assistance when needed is dealt with promptly and I feel my mum is given excellent care.

I would thoroughly recommend!

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your wonderful feedback will be shared with the team.

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Review from A D (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy here. The staff are wonderful to me and I am looked after extremely well. The food is very good, lots of homemade cakes. I like all the activities, there is lots to do. Thank you.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We would like to thank you for your words of kindness which are very much appreciated and it is an absolute pleasure having you as part of our community at Oak Manor. We are so pleased you enjoy the meals and the activities we organise and I will pass on all of your wonderful comments to the team.

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Review from Elizabeth M (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience

The manager and all the staff at Oak Manor are always very welcoming when I visit my mum. The staff are very professional and experienced, providing excellent care with dignity and respect.
I am given a weekly update on Mum by phone, and in addition, any changes are always reported to me straight

away, which is reassuring.
I certainly would have no hesitation at all in recommending this care home for its first class and excellent care given to my mum, and the support shown to us as a family.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Elizabeth, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Oak Manor as we strive to ensure that all of those within our community have what they need and feel like they are at home. I will pass on your kind comments to the whole team.

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Review from Julie B (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience

Dad was in Oak Manor Nursing Home for over eight years until he passed away last week. We cannot fault the home for everything it did for Dad while he was there.
He was always clean and tidy, his room was nice and kept decorated on a regular basis.
The staff were fantastic and we cannot fault them.

All we can do is thank them so much for all they did for our dad.

Reply from Home Manager at Oak Manor Nursing Home

Thank you, Julie, for your kind words and recognition of the team at Oak Manor. We are really sorry for your loss and we hope we made your dad’s last weeks as peaceful as possible. Your comments will be passed on to the team.

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Review from Lynnette Y (Friend of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting a friend who is a resident at Oak Manor for several months and have found the care she receives there is excellent. The staffing to resident ratio appears excellent and the residents are treated with care and respect. There is a very friendly, happy atmosphere and it is good to

see all the staff working together as a team. No hesitation in recommending it.

Reply from Home Manager at Oak Manor Nursing Home

Lynette, we are so pleased to read your wonderful comments about the care your friend receives at Oak Manor. The team will be thrilled with your feedback as we strive for personalised-centred care for all our lovely residents.

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Review from Margaret J (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience

The staff were very welcoming and friendly to me as a visitor - as has always been my experience.
It seems to be a safe and happy place for the residents. Each time I visit, my observation is that my mother appears to be content with her basic needs being met. She appears very well cared for and treated

with respect by kind and caring staff. I would have no hesitation in recommending this care home to others.

Reply from Home Manager at Oak Manor Nursing Home

Margaret, thank you for taking the time to leave us such a fantastic review! We're happy to hear your feedback on your experience with Oak Manor and our team. We love to welcome visitors into our home, and I will pass on your kind comments to the whole team.

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Review from M E (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience

I have been here a few months now and have found the staff to be very helpful and supportive of not only myself but all the other residents who reside here. I enjoy being here and am well looked after by everyone. I am listened to and feel loved.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you are receiving such great care at Oak Manor and enjoying being part of our family here. I will pass on your kind comments to the whole team.

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Review from J M (Friend of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience

I enjoy every visit I have to Oak Manor. The team are kind and conscientious and genuinely makes a difference to each resident in their care.
My friend has improved significantly since admission to the home. They have put on weight, joining in activities and enjoying each day. Every member of staff

is one of a kind. Thank you for what you do.

Reply from Home Manager at Oak Manor Nursing Home

We would like to thank you for your words of kindness, which are very much appreciated. It’s great to receive feedback from family and friends on how much improvement a resident has made being part of the Oak Manor family. All comments will be passed on to the team, and thank you again for the review.

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Review from Hilary L (Sister of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

Our recent visit to my sister was on her birthday. The home had gone to great lengths to make this "big" birthday very special for her - a singer in the morning and lunch with her family, a special cake chosen by my sister, with balloons and banners. She is happy here; (all) staff are so kind and supportive,

treating her (and all the residents I have observed) with respect and dignity. I would highly recommend Oak Manor to anyone needing care.

Reply from Home Manager at Oak Manor Nursing Home

Hillary, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is so happy at Oak Manor. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from Stephen L (Brother-in-law of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience

It was our sister-in-law's birthday.
The staff put on a party for her - they brought in a singer, baked a cake and put on a birthday tea party.
She seems so happy and relaxed at Oak Manor, and the staff are all excellent t!
Nothing is too much trouble for them.

Reply from Home Manager at Oak Manor Nursing Home

Stephen, thank you for your lovely comments. Your sister-in-law is a joy to care for, and we thoroughly enjoy welcoming the family, especially on such special occasions. Your feedback will be shared with the team.

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Review from Daphne G (Daughter of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience

All workers at the home are so friendly and happy. They always speak and wave to the residents and to the visitors as well. Visitors are always asked if they want tea or coffee and how they want it made. Residents are very well looked after and asked if they want to participate in craft work, dancing

or singing. My mum is taken to Church, which she really loves, and is taken good care of when she is outside of the home. My mum is very happy there and loves doing the things they do there which she never did at home. There is nowhere better for her.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review, Daphne! We're happy to hear that your mum enjoys the activities and visits that we organise. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from P P (Husband of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

I have found Oak Manor to be a first-class home. The staff are caring, and responsive to the needs of the residents, and nothing seems to be too much trouble. They all go about their work with a smile on their faces and a desire to make the lives of the residents as fulfilling as possible. The administrative

staff are also most helpful, so all questions are immediately answered, and any special requests are dealt with. Overall, I could not wish for my wife to be in a better environment.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

We are so pleased to read your wonderful comments about the care your wife receives at Oak Manor. Thank you for your positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times.

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Review from Helen M (Stepdaughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

I was so impressed with Oak Manor. I saw such genuine care for the residents from the staff, from the lovely manager to the care staff. All treated the residents with kindness and dignity and with love and laughter.
The home is clean and well-designed, with lovely areas to be in and set in beautiful

surroundings.
My stepmother is happy and well cared for, and as guests, we are welcomed, as is Dad's dog, who brings a smile to everyone's face! Thank you, everyone, at Oak Manor.

Reply from Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review, Helen! We're happy to hear that your stepmother is receiving such great care at Oak Manor. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Review from Pauline E (Wife of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

This home is like "still living at home". All the home comforts! Friendly faces all the time - nothing is too much bother. Any questions answered truthfully - are always welcomed at any time. A perfect home from home! Cannot praise this home enough! Perfect. Many thanks.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Pauline, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your loved one feels part of the family at Oak Manor and that we are able to ensure it is a home-from-home. I will pass on your kind comments to the whole team.

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Review from N C (Friend of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

Oak Manor is caring through and through. All the staff, from the manager to the care staff, kitchen and domestic, everyone is attentive and caring.
This home always has something going on; there is a sense of fun and happiness.
I can see an improvement in my friend from living at Oak Manor. I asked

my friend what they like about the home, and he said everything. Sums it up.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for leaving us such a fantastic review! We're thrilled to hear your feedback on Oak Manor and how well your friend is doing here. The whole team strive to ensure this is a home-from-home for all our residents, and it is great when we hear we are succeeding in that! I will pass on your kind comments to the whole team.

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Review from A C (Friend of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience

This home is exceptional. The change in my friend since becoming a resident at Oak Manor is mind-blowing. The approach of every staff member is second to none, and honestly, you have to visit this brilliant home to fully understand.
The building is always clean and fresh. There is always lots going

on with activities, delicious food and incredible care and nursing staff. The manager is one of the nicest people you will ever meet.
All the residents and staff are so happy.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear your feedback about your friend and how well they are doing at Oak Manor. As well as your own impressions of our home. I will pass on your wonderful comments to the whole team.

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Review from David M (Partner of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience

I have found Oak Manor warm and clean, the staff very friendly, and my partner has settled into a happy and comfortable life. He is now in a safe place, and the level of support is second to none. An excellent choice.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Thank you for your lovely comments, David. The care and services we deliver as a team to our residents and families are extremely important to us, and we are really glad your partner has settled in at Oak Manor. Your feedback will be shared with the team.

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Review from Mark G (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience

I am very pleased and relieved that my mum is a resident at Oak Manor after a prolonged stay in the hospital. In the short time since her admission, she has become much more settled, which is a testament to the kind and knowledgeable staff, who have all been excellent in making her comfortable and welcome.

I have been a regular visitor and have always been greeted warmly, and nothing has been too much trouble. The management and nursing team are excellent in their breadth and depth of knowledge, which is reassuring as my mum can have erratic behaviours due to dementia. This level of support and care runs through the home, which really feels like a "home". Thank you, Oak Manor.

Reply from Home Manager, Home Manager at Oak Manor Nursing Home

Mark, we are so pleased to read your wonderful comments about the care your mum is receiving at Oak Manor and that your experience of the home on your visits showcases how we strive to ensure our residents feel this is their home. I will make sure I share this feedback with the team.

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Oak Manor Nursing Home

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Funding & Fees Guide for Oak Manor Nursing Home

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