Oak Manor Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Manor Nursing Home has 90 reviews.
Review from Paul F (Son of Resident) published on 9 January 2023
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Paul, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Oak Manor and you have found such positivity in the home on your visits. I will pass on your kind comments to the whole team.
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Review from Lesley J (Daughter of Resident) published on 20 December 2022
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Overall Experience
4.0 out of 5
Reply from Home Manager at Oak Manor Nursing Home
Thank you, Lesley, for your kind words and recognition of the team at Oak Manor. We are really sorry for your loss and we hope we made your dad's last weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from L W (Brother of Resident) published on 13 December 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for your kind words and recognition of the team at Oak Manor. We are thrilled to hear that you would recommend our home and your experience has far exceeded your expectations.
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Review from M S (Sister of Resident) published on 13 December 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for taking the time to leave us such a truly wonderful review! We're extremely happy to hear that your sister received such great care at Oak Manor and enjoyed the food, activities and being part of our family. We always ensure that everyone is well cared for and that extends to family members visiting. I will pass on your lovely comments to the whole team.
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Review from Robert A (Son of Resident) published on 19 October 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager at Oak Manor Nursing Home
Thank you for taking the time to leave us such a fantastic review Robert! We're happy to hear that your mum is receiving such great care at Oak Manor and will pass on your kind comments to the whole team.
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Review from Rebekah S (Granddaughter of Resident) published on 27 September 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
We are so pleased to read your wonderful comments, about the care your nanny receives and to hear that she talks about the activities she gets involved with at Oak Manor. I will pass on your feedback on to the team.
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Review from Deborah S (Daughter of Resident) published on 27 September 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for your kind words and recognition of the team at Oak Manor, the care, services and support we deliver as a team to your mother and whole family is extremely important to us. Your feedback will be shared with the team.
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Review from Paul W (Son of Resident) published on 21 June 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from S B (Sister of Resident) published on 11 April 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
We are so pleased to read your wonderful comments about the care your brother receives; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents. It's lovely to read that you had a great time and your brother is happy with us. Thank you for your review.
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Review from Jack B (Son of Resident) published on 11 April 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for your kind words and recognition of the team at Oak Manor. Your Dad is a joy to care for. Your comments will be passed on to the team and we can’t wait to welcome you back inside next time with some tea and cake.
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Review from Carol D (Wife of Resident) published on 7 March 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from A G (Resident) assisted by family/friend published on 7 March 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Peter H (Resident) published on 7 March 2022
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Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at Oak Manor Nursing Home
On behalf of my team, we would like to thank you so much for your review, Peter.
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Review from Jane A (Daughter of Resident) published on 8 February 2022
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5.0 out of 5
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Review from S M (Next of Kin) published on 8 February 2022
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5.0 out of 5
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Review from W M (Power of Attorney of Resident) published on 8 February 2022
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5.0 out of 5
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Review from S B (Son of Resident) published on 18 January 2022
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Overall Experience
5.0 out of 5
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Review from Pieter B (Father of Resident) assisted by family/friend published on 11 January 2022
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Overall Experience
5.0 out of 5
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Review from Steph R (Sister of Resident) published on 11 January 2022
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Overall Experience
5.0 out of 5
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Review from N S (Resident) assisted by family/friend published on 8 December 2021
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Overall Experience
5.0 out of 5
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The Review Score of 9.9 (9.930) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Oak Manor Nursing Home is calculated as follows: ( (358 Excellents x 5) + (27 Goods x 4) ) ÷ 385 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2022
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Job Title: Home Manager
I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.
I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.
Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.
When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.
We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.
Job Title: Deputy Manager
It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.
Job Title: Well-being Coordinator
I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.
Job Title: Administrator
My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.
Job Title: Receptionist
Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.
