Oak Manor Nursing Home

Scarning, Dereham NR19 2PG
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9.9 90 Reviews
  • Oak Manor Nursing Home, Dereham
The care home has an outstanding team of highly skilled and passionate support staff equipped to support people living with different types of dementia including Alzheimer’s disease, vascular dementia and Korsakoff’s syndrome, on a permanent and short stay basis. Specialist dementia training allows the team to create a welcoming and inclusive setting as well as designing meaningful activities for residents to take part in.

Oak Manor is known for its home-from-home environment. Spacious areas and specialist themed rooms contribute to the home’s comfortable, warm and welcoming atmosphere.

The dementia-friendly garden courtyard sits at the heart of the home and provides a safe and secure tranquil haven for the residents. The dementia-friendly design features include the use of colour and contrast for safety and perception, plus clear signage with icons to help residents find their way around the home. Oak Manor always encourages residents to bring important personal possessions.

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Care Provided by Oak Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura Older (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Oak Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,900
    • RESPITE Self-Funded Nursing Dementia Care from £1,900
  • (these prices are only a guideline, please contact Oak Manor Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak Manor Nursing Home Reviews (90)

Total of 90, showing 61-80
9.9

Oak Manor Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Manor Nursing Home has 90 reviews.

Overall Experience

  • 75
  • 14
  • 1
  • 0
  • 0

Date Published

90
8
17
33
57

Review from Andrew A (Son of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not been able to visit my mother for 2 years due to ill health I must say that I was overjoyed with the way the home is now run. The staff are wonderful, so clean and run with such efficiency. Totally made my visit so pleasurable the staff were so kind and treat everyone with such warmth and
respect. I was very impressed with the manager totally in control, very energetic. Seems to me she is the best thing that has happened in the last two years and a credit to Oak Manor Nursing Home.

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Review from Dian C (Sister of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was moved to your care home around 2017 from one not so suitable. Since she came to you, at Oak Manor Nursing Home, although she will always be unwell, she shows improvement, and I think that the staff who care for her are loving and kind. They seem to really care.

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Review from A H (Wife of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went and saw my husband, and I was treated well. When I arrive, staff were polite and friendly. My husband looked well and happy; he enjoyed seeing me.

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Review from Iain S (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by the dedicated staff at Oak Manor for over a year now. I have to say, the carers, nurses and management go above and beyond in their efforts to make sure Mum is well looked after and has a fantastic quality of life. The home is lovely, and Mum enjoys the activities and
events they put on for the residents, and she loves her room.

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Review from Claude S (Wife of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleasantly surprised by the very good care given to my husband by the nurses and so many carers. They gave my husband an extra year as he seemed on the way out when he arrived with infected skin problems. He had a very good room facing south which could not have been the same for other residents.

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Review from Mark N (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's vascular dementia meant that he lacked awareness of his disabilities. He was constantly at risk of inadvertent harm as a result. The care he received at this home was outstanding, the staff enabling him to be as active as possible whilst attempting to minimise risk. They understood him as
an individual and tried to enable him to live as full a life as possible. Despite the high level of disability of the residents, my observation was that the staff always treated the residents with respect and ensured cleanliness even though this was obviously challenging to achieve. I am very glad that my father has been a resident here.

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Review from M B (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly and helpful staff who can't do enough for patients and their families.
Makes you feel welcome and one of the family.
Clean and tidy, smells clean and not old and damp.
Room is of a good size.
Need more investment in activities.

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Review from H M (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't rate it enough. Staff are all amazing, nothing is too much trouble and the care and understanding is second to none.

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Review from R H (Wife of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after so well, the staff treat the residents and their families like they would treat their own.
As you walk into the reception, you can feel a happy atmosphere which helps us visitors as we can sometimes feel sad but we soon feel cheered up.

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Review from M H (Husband of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After 3 over long months at another care home, Oak Manor is the third care home my wife has been in. In general, the staff at the previous two homes - influenced by poor management policies - lacked the skills and resources necessary. It is only at Oak Manor I have felt that my wife is safe and properly
cared for. She clearly feels a part of the "family" and is no longer in need of me - although she is still happy to see me.

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Review from Margaret S (Wife of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Going into a care home has always been my worst nightmare! When my husband of 56 years was diagnosed with Alzheimer's 10 years ago, I single handedly cared for him until January 2019. To pass him into Oak Manor Nursing Home was a huge upsetting time but now I am so happy that he is being cared for so
much better than I ever could and I never, ever thought that possible. Thank you all.

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Review from Annie R (Friend of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not know enough to make any recommendation. I visit a friend at Oak Manor. I appreciate the care and attention my friend receives from the staff. All the staff are very helpful to me as a visitor and they are all very well known and appreciated by my friend. The visits are relaxed and comfortable.
My friend appears safe and well looked after. He smiled today!

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Review from Lisa W (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Oak Manor Care home in October of last year (2017) after the care home she was in was closed down by CQC.
From the first phone call made, to her last days there, the service was first class. Mum was cared for so well as were we her family. We were always kept informed of her
health needs and consulted on all issues surrounding mum's daily care plan.
I wouldn't hesitate to recommend the home to anyone who has a relative with Dementia - the staff are all trained appropriately and very caring at all times.

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Review from Janet L (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident from late December 2017. My family and I have found the staff very kind, helpful and very friendly. The accommodation is OK but looking a bit tired but has a homely feeling with space for the residents to move around as they wish, very important as a family we feel relaxed
as we feel that my husband is being well cared for and safe.

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Review from S D (Wife of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care my husband received is very good. He is kept clean, well groomed and looked after. He has been in there for 4 years as I'm unable to care for him at home I find the staff very kind and caring and level of staffing excellent.


If he had to go in a home, I could not wish for better.


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Review from S P (Sister of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was admitted to Oak Manor on the 30th October 2017 and all of the family were surprised at how quickly she settled expecting it to take a few weeks. She is well cared for by very caring staff who have a really good attitude. The first month has been very positive.

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Review from Nicki P (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my dad has received since he has been at Oak Manor. All of the staff are friendly and approachable. My dad seems to be content and settled in his new 'home'.

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Review from Christine A (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for over 4 years. We chose this home initially because it was the only one we visited that did not smell.


We have been happy with the care mum has received even through changes in management. Care staff are very caring and respectful of my mum. Although mum cannot participate,

there are a lot of activities available.

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Review from Neville C (Husband of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I think the general standard of care is good. The staff and carers are very friendly and show much warmth and kind attention to the residents.
The garden which was in a very poor state has been greatly improved of late.

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Review from Tim W (Great-Nephew of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My great auntie arrived in late July having become too disruptive at her previous care home, due to her loud shouting 24/7. Oak Manor has been able to deal with that kind of behaviour. Also, she has had various problems from falling and breaking her thigh bone, hospitalised, plus other medical problems.
The staff/nurses have always kept me informed of her condition throughout. The staff appear to be very caring and friendly with my great aunt.

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Current Review Score: 9.9 (9.930)

Overview of Review Score

The Review Score of 9.9 (9.930) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.930 for Oak Manor Nursing Home is calculated as follows: ( (358 Excellents x 5) + (27 Goods x 4) ) ÷ 385 Ratings = 4.93

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Top 20 Care Homes East of England 2024

Recipient: Oak Manor Nursing Home

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

2023 Great British Care Awards East of England winner

Recipient: Oak Manor Nursing Home

Date: Friday 03 Nov 2023 More details

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Meet the Team (5)

Laura

Laura Older

Job Title: Home Manager

I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.


I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.


Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.


When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.


We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.


Hellen

Hellen

Job Title: Deputy Manager

It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.


Paula

Paula

Job Title: Well-being Coordinator

I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.


James

James

Job Title: Administrator

My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.


Polly

Polly

Job Title: Receptionist

Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.