Oak Manor Nursing Home has a Review Score of 9.9 (9.930) out of 10, based on 33 reviews in the last 2 years. Over all time Oak Manor Nursing Home has 90 reviews.
Review from Vivien B (Wife of Resident) published on 30 October 2017
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Overall Experience
4.0 out of 5
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Review from Candide T (Friend of Resident) published on 30 October 2017
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Overall Experience
5.0 out of 5
Reply from Anne Benstead, Home Manager at Oak Manor Nursing Home
We are always delighted to hear when residents and relatives have had an excellent experience at our homes and are pleased you find Oak Manor to be a happy place to visit. The health and wellbeing of our residents is always our top priority and our care teams work hard to provide the best quality care. We welcome the opportunity to improve, my door is always open and I hope you will continue to share your thoughts with us in the home in future.
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Review from Yvonne S (Wife of Resident) published on 16 October 2017
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5.0 out of 5
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Review from Linda J (Wife of Resident) published on 9 October 2017
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Overall Experience
5.0 out of 5
Beautiful, clean, the food is terrific and everyone is well fed, well taken care of and they get entertained. It is a happy home.
Overall, couldn't fault it in any way. I am more
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Review from Heather W (Wife of Resident) published on 20 September 2017
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4.0 out of 5
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Review from Laura W (Granddaughter of Resident) published on 27 June 2017
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5.0 out of 5
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Review from Joyce P (Wife of Resident) assisted by family/friend published on 31 March 2017
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Overall Experience
4.0 out of 5
Reply from Andy Williams, Home Manager at Oak Manor Nursing Home
Thank you for taking the time to review Oak Manor, we really appreciate your feedback and are pleased you feel your husband is cared for very well by our care staff. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities. The new manager listens to all concerns and has discussed with you the issues raised. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.
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Review from Caroline J (Daughter of Resident) published on 22 September 2016
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Overall Experience
5.0 out of 5
Reply from Anna Dragoeva, Home Manager at Oak Manor Nursing Home
Thank you for your kind remarks. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities and are pleased your mother is doing so well, it's nice to know we make families happy and the residents comfortable. We always welcome the chance to improve, and are currently reviewing opportunities for refurbishment and renovation in the home. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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Review from Diana T (Daughter of Resident) published on 15 September 2016
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Overall Experience
4.0 out of 5
Reply from Anna Dargoeva, Home Manager at Oak Manor Nursing Home
Thank you for taking your time to review Oak Manor. At Oak Manor, we take great pride in ensuring we deliver high-quality care and facilities and we’re really pleased to hear that your dad is happy. We always welcome the chance to improve and are currently reviewing opportunities for renovation in the home. We hope you will continue to share your thoughts with us in the home in future.
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Review from I M (Relative of Resident) published on 22 December 2015
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Overall Experience
3.0 out of 5
Reply from Anna Dragoeva, Home Manager at Oak Manor Nursing Home
Thank you for taking the time to review Oak Manor Nursing Home, we really appreciate your feedback. At Oak Manor we take great pride in ensuring we deliver high quality care and facilities. We are fully supportive, but unfortunately totally reliant on the weather conditions and availability of our contractors. However, the roof has since been fixed. Caring Homes have a stringent complaints policy which can be discussed with me further if required. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.
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The Review Score of 9.9 (9.930) out of 10 for Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.930 for Oak Manor Nursing Home is calculated as follows: ( (358 Excellents x 5) + (27 Goods x 4) ) ÷ 385 Ratings = 4.93
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oak Manor Nursing Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 May 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I have always wanted to work in care, it is my passion and I feel extremely fortunate to be the home manager at Oak Manor.
I began my career in care by volunteering at a nursing home and I loved every second of care home life. As I became a senior carer, I decided I would fulfil my dream of becoming a nurse, studying adult nursing and gaining a first-class degree. As a qualified nurse, I drive the highest standards of person-centred care. Although I love being a nurse, I also love being a manager, with the ability to influence positive change which I get great satisfaction from.
Getting to know the people we care for, seeing them happy and improving their lives holistically is one of my greatest motivations. Our residents must always be the centre of all we do.
When residents choose to make Oak Manor their home, every day will remain just as they like it, with careful notes taken of their preferences, from waking times to food choices, hobbies and interests.
We are here for you and your loved ones every step of the way to help and will do all we can to put our residents and their families at ease. The most important thing is that they are happy.
Job Title: Deputy Manager
It’s an absolute privilege to care for our residents and support their families and I very much enjoy my role as deputy manager here at Oak Manor.
Job Title: Well-being Coordinator
I’m responsible for planning activities and events to promote the wellbeing of residents, and to ensure they have the support they need. I enjoy a challenge and the unexpected and love getting to see all the residents every day.
Job Title: Administrator
My role is to support the smooth running of the home, ensuring that all departments, processes and team members work together. It’s a pleasure getting to know residents and supporting the team in any way I can.
Job Title: Receptionist
Every day, I greet visitors to our home and give them a special Oak Manor welcome. One of my favourite parts of my role is spending time with and getting to know our residents.
