Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
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9.5 61 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.

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Care Provided by Oakwood House Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Arcus Capital
  • Person in charge
  • Emma Hopkins (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Oakwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,635
    • Self-Funded Nursing Care £1,610 – £1,870

  • These are all-inclusive fees and include home cooked meals every day, afternoon tea & cakes daily, regular events & entertainment, daily newspapers, hairdressing & salon visits weekly, nail spa (fortnightly) and chiropodist visit (every 6 weeks)
  • (these prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Parking Available on site.


Oakwood House Care Home Reviews (61)

Total of 61, showing 1-20
9.5

Oakwood House Care Home has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Oakwood House Care Home has 61 reviews.

Overall Experience

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Review from Elsie H (Respite Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed by stay in Oakwood House, the staff are all very kind and caring. No complaints at all. A real pleasure being here. I will miss all the company. I arrived on 21st November and returned home on 17th December. A lovely 4 week stay. Thank you.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your lovely feedback. It was an absolute pleasure to have you stay with us. I will share your comments with the team.


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Review from John H (Father of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son has settled in well after a month.

Reply from Zeedan, Home Administrator at Oakwood House Care Home

Thank you for your kind review, it is much appreciated and we are happy that your loved one has settled into our home.


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Review from Angela M (Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been a resident at Oakwood House for a while now and I cannot praise the staff enough for the level of care he has received. It's so uplifting to see him so happy and healthy, it reminds me of how he used to be. We went to Oakwood House for the open day and everyone there was so helpful,
friendly and up for fun!
Well done Oakwood House keep up the great work.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for the lovely feedback and so glad you enjoyed the open day.


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Review from Shirley W (Partner of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my partner moved to Oakwood House from the hospital. He improved so well in a matter of weeks. I found all the staff to be pleasant, and helpful regardless of their role within the home and interacted with my partner on a daily basis. In my opinion, they went over and above. I cannot fault
them. The activities, the food, the care and how they made you feel important and part of the family.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review and feedback. It was a pleasure to be able to support and care for your loved one.


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Review from V H (Resident) assisted by family/friend published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy and content living here with everything and everybody. The food is excellent and the staff are superb.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

What a great review - many thanks for taking the time to complete this. It's an absolute pleasure to support and look after you.


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Review from Bethany F (Granddaughter of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with care and support my grandad has received since being with Oakwood. Incredibly polite and friendly staff (specific mention to the young receptionist - always smiling). Nothing appears too much trouble for staff, demonstrating an excellent approach to their care. Great selection of
activities on a weekly basis which keeps him smiling too!

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review and feedback, it's very much appreciated and we are pleased to be supporting your grandad.


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Review from Liz J (Niece of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakwood House Care Home is a beautiful home and I am very happy with the care my aunt is receiving. I am sure the home is well-managed and have given 'excellent' to many ratings.
My aunt eats very little and I do wonder if her diet could be more varied if more thought were given. I know she refuses
most food other than yoghurt. It would have been good to meet the manager/deputy manager when my aunt was admitted, although the receptionist is excellent and other staff members are very good. Many thanks.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review - it is very much appreciated. Please rest assured that myself and the deputy manager do our utmost to ensure that we introduce ourselves to residents and families upon admission but sometimes due to other things happening in the home it's not always possible. Our office is situated centrally in the home and we have an open-door policy and are always happy to talk to family members.


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Review from Andrew T (Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I recommend this care home, it's the next best thing to being at home. Nice atmosphere, very kind staff, very clean, well maintained, very modern, high-quality establishment in a really nice setting - beautiful!

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your great feedback. Really pleased that you enjoy living at Oakwood House.


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Review from Chris W (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's condition certainly improved after he entered Oakwood House. I know that he receives very good care and your staff are always at hand for a short chat about my dad, very reassuring. My dad has one visitor who often upsets him and I don't trust that person at all. No names mentioned. I'm usually
welcomed by your regular receptionist who always has a friendly smile and kind words, she's a credit to your business. Keep up the good work and hopefully my dad's time with you will continue to be pleasant.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your feedback - the staff very much enjoyed supporting your dad during his time with us.


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Review from J C (Daughter of Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oakwood House has provided my mum with good quality care and made a difficult time easier. All of the staff are caring and compassionate. At times communication has been a little lacking unless pushed by us but when issues have been raised they have been dealt with.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for the review and feedback its very much appreciated.It was our pleasure to be able to support your family and your mum and thank you for choosing Oakwood House.


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Review from Judy J (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's room has a garden view and she can feed the birds which she enjoys. The room is very comfortable and has everything she needs. The staff are polite and caring. Mum struggles to eat the food sometimes as her teeth aren't great! She has settled in well. Her stay is temporary so it's lovely to see
her happy.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your kind words. We are happy to hear that mum is enjoying her stay with us.


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Review from Peter P (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent all-round.
Very friendly, helpful staff.
Well-run organisation.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your kind review.
I will pass on your comments to the staff team.


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Review from A D (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only arrived at the end of September but is already receiving end-of-life. I cannot fault the kindness of the staff - to both my mum and me - as we go through this most difficult time.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for choosing Oakwood House as a home to look after your mum.
Myself and the team very much enjoyed looking after your mum and we were pleased that we could support you all at such a difficult time in your lives.


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Review from A H (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 95-year-old mother was recently in Oakwood House Care Home for a short stay. The staff were kind and attentive, particularly the nursing staff who went out of their way to look after her. The home has a calm and peaceful atmosphere in a leafy setting and the wrap-around gardens are perfect for a
gentle stroll. You can tell it is a happy place. I would also like to particularly thank the manager and deputy manager for their empathy and the speed and efficiency with which everything was organised.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review and it was an absolute please to be able to support your mum and your family.


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Review from Mary C (Respite Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people I was with in the home were very good people to me, they helped me to be what I am today. Everybody was helpful to me.
I loved all of them.

Reply from Zeedan, Home Administrator at Oakwood House Care Home

Thanks for your kind review. We really appreciate it! It was a pleasure to have you in our home. We hope you are doing well - from everyone at Oakwood House.


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Review from Andrew W (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and supportive of us as relatives and my mother and father as residents. The place is homely, where people arriving to receive care have life as far as possible.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Many thanks for your review.
Happy to discuss any concerns that you have.


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Review from Austin P (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since the lockdown, he has had a difficult time and he is permanently stuck in bed. All of the staff I meet here are friendly and caring but my dad really appreciates the staff members who go above and beyond, like a member of staff who helps him find films to watch, put
devices on charge and sort out minor technical issues as well as much more, which makes his situation so much more bearable.

Reply from Emma Hopkins, Home Manager at Oakwood House Care Home

Thank you for your kind words which mean a lot to our team. We appreciate your comments, and it is a pleasure to have Dad in our home.


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Review from Anne E (Niece of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received outstanding care. She loved every moment of her time here, and our only wish is that we had found Oakwood House earlier. Every member of staff is to be commended for their work ethic, caring and professional attitude. A wonderful touch is having a dog on site; when residents have to
leave pets at home, seeing a friendly dog helps with their loss.

Reply from Sandra Hudson, Deputy Manager at Oakwood House Care Home

Thank you for the lovely review of the care your aunt received whilst staying with us at Oakwood House Care Home. I will be sure to share the review with the team.


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Review from G R (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Home Manager at Oakwood House Care Home

Thank you for your feedback; it is much appreciated. It helps us to understand what we are getting right as well as develop in areas as required. If you wish to speak to the manager directly, feel free to speak to us on the next visit.


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Review from A C (Resident) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service here is excellent. I definitely recommend it to friends and family as they need or when my family is on holiday and cannot care for themselves.
Staff at Oakwood House Care Home are brilliant, they understand and care for me.
I am a gluten-free person and my meals are well controlled.
The
nursing team tried hard, before going on holiday to obtain the patch that releases paracetamol into the body and I was very appreciative. Facilities here are excellent, room compact, bathroom well equipped.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for your time in completing the review and the team are delighted to have been able to make your stay a happy one.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Oakwood House Care Home is calculated as follows: ( (101 Excellents x 5) + (83 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager

Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.


Frequently Asked Questions about Oakwood House Care Home

What types of Care is Oakwood House Care Home registered for?

Older Person Care, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakwood House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oakwood House Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Oakwood House Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakwood House Care Home to the centre of Norwich?

3.2 mile(s) as the crow flies, distance by road may be significantly further.