Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
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9.5 61 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.

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Care Provided by Oakwood House Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Arcus Capital
  • Person in charge
  • Emma Hopkins (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Oakwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,635
    • Self-Funded Nursing Care £1,610 – £1,870

  • These are all-inclusive fees and include home cooked meals every day, afternoon tea & cakes daily, regular events & entertainment, daily newspapers, hairdressing & salon visits weekly, nail spa (fortnightly) and chiropodist visit (every 6 weeks)
  • (these prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Parking Available on site.


Oakwood House Care Home Reviews (61)

Total of 61, showing 21-40
9.5

Oakwood House Care Home has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Oakwood House Care Home has 61 reviews.

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Review from Gavin P (Son of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother has joined you guys she has come on leaps and bounds and is very happy now. I can't thank you all enough for the care you are giving her in the next stage of her life. She has expressed to myself and my brother how she doesn't want to be anywhere else.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for taking the time to leave a review for the team it really does mean a lot to us all to receive positive feedback. Mum is a fabulous character and we adore having her as part of our Oakwood family.


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Review from Thelma B (Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the first day I was here, I have been treated with great care and kindness. I have a lovely room with a bathroom with everything I need close to hand. In Short, I am very happy to spend my days in this lovely home.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for your kinds words which will be shared with the whole team, it’s wonderful to hear we are creating a happy home for you.


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Review from J F (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakwood House Care Home is a great place for my father to reside. The staff are very pleasant, and the care he receives there is first class. Activities that they provide are varied to suit all residents. Highly recommended.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for your review, it will be shared with the team and it does mean a lot to know when we are getting things right as well as developing areas as required.


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Review from Peter H (Son of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Oakwood House Care Home, it is clean and the staff and management are friendly and helpful. I know my mother is being well looked after and she is adjusting slowly but surely after 3 months in hospital, she is clean well-fed, and I am happy with the care provided.
I would
not hesitate to say this is a top-notch care home and I have not met an unkind member of staff, they do a wonderful job and their standards are very high ten out of ten and I sincerely mean this. Thank you.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for taking the time to review our home. The entire team strive to provide a safe and engaging environment and it’s great for the team to hear what a difference they make.


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Review from Glen M (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old mother was at another facility local to Oakwood House Care Home. I wish she had never set foot in there. Oakwood House Care Home have demonstrated to me what excellent care can and should be. She wants for nothing, all her needs are met by an excellent team her keyworker, and the Senior.
There is a nice atmosphere in the home, where a contented work force well lead by the manager, promotes the well being of every resident. Do not hesitate, if you need care for a loved one to come to Oakwood house.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for your kind review, the whole team pride themselves on the quality of care they provide to those who live with us and their loved ones. It is always rewarding for the team to receive feedback not only to allow us to identify ways to improve but also to celebrate what we have achieved.


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Review from M M (Wife of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to say a heartfelt thanks to every member of staff who looked after our beloved husband and dad with the kindest of gentle care that made his last week as comfortable as he could be. The room he was in was nicely furnished with a lovely view of tress out of the window from
his bed. The grounds are such a bonus to have to sit in and walk around.

Reply from Helen Jackson, Home Manager at Oakwood House Care Home

Thank you for your review; it means a lot that the hard work and dedication of the team make a difference not only to those who live with us but their loved ones as well.


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Review from John D (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third back operation in 10 months and I felt I would need help to fully recover. My son, daughter-in-law and I discovered Oakwood House and I am very happy to be here.

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Review from Pauline W (Sister-in-law of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times. Food cooked and served; excellent chef!

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Review from Timothy F (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted for palliative care in October 2020 and Dad joined her to be together. It was a tough time due to Covid and visiting restrictions. Staff were so helpful and accommodating in helping them both settle into a completely new environment. Very polite, friendly and patient staff. My parents
and our family were always treated in a professional and courteous manner. Also helpful in providing video calls to maintain contact and Covid friendly visits.

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Review from Brenda W (Wife of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has settled in very well. The staff are very supportive and fun. He has had the staff helping him with T.V choices and long letters he receives.

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Review from P F (Brother of Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakwood House has provided an excellent level of friendly and compassionate service.

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Review from Maurice B (Husband of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service for my wife has been first class and I will always be grateful for the kindness to both of us, which has been shown.

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Review from J H (Daughter of Resident) published on 29 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At this very difficult time, it is very frustrating not to be able to do more, eg nails and hair, just being able to sit and chat.
If there is anything we would like for Mum, is just a little more personal care, as it has always been important to her. Thank you.

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Review from Louise P (Daughter of Resident) published on 13 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Oakwood House direct from the local hospital. I had no previous knowledge of the care home system nor Oakwood House. From the minute my mum arrived by ambulance and was given her room, I could not have been more delighted. The care, compassion and kind attention shown to my mum
by all of the staff was amazing. I never thought in a million years that my mum would be in a nursing home, but her care needs became too great for the family. She sadly passed away just under three weeks later. Up to and including that day, right to the point when we left, everyone was really lovely. Mum did not get to use the facilities provided, but they look really good. Beautifully attended gardens, dining rooms and I understand recreational facilities are available. One of the things my mum desperately wanted was her hair washed and cut. She was delighted when a lovely lady came to her room and did that for her, it made a lot of difference. Thank you for looking after her.

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Review from J C (Wife of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and myself are all in agreement that the care and attention given to my husband by the staff has been extremely good. They are dedicated and full of love which shows when they attend my husband. They even put a bird feeder in the garden by his window, so he has something interesting to look
at.
The food is wholesome, good and beautifully cooked. I have had Sunday lunch there on more than one occasion. I would not hesitate to recommend Oakwood House.

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Review from A S (Friend of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found a very friendly environment. Residents are treated with care and respect. They offer a wide range of activities to keep residents entertained.

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Review from Sally S (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for the home in their care for my terminally ill Mum.
She classes all the carers and nurses as her extended family, as the level of kindness and care is always 100%.
Highly recommend this home to everyone.
Thank you for all that you all do.

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Review from Stephanie H (Daughter of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impressive level of end of life care to my dad and appreciated the level of kindness shown to us as a family. No one wants to have to use these services but thank goodness they exist to this standard. We are confident we could not have achieved this level of care at home, whilst appreciating that for
some people being at home is the right place to be. Thanks to the Palliative Care Team at the Norfolk and Norwich for accessing Oakwood House for dad and to the staff therein.

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Review from Joan D (Respite Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

3 weeks stay for rest and recuperation following hip replacement operation. Beautiful room overlooking the garden. Despite limited mobility, carefully planned en-suite wet room enabled me to shower myself from start. Wonderful staff - everyone so supportive and friendly who gave me the confidence to
make really good process.

Reply from Jayne Duck, Customer services administrator at Oakwood House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Bryan W (Resident) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very well looked after. The staff are kind, thoughtful and considerate. From the manager to the catering and cleaning staff. I have had no problems at all, and would recommend this home to my friends.

Reply from Jayne Duck, Customer services administrator at Oakwood House Care Home

Thank you for your review. I'm so glad to hear that you are well cared for in our care. I hope that you are enjoying the activities that are on offer in the home .


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Oakwood House Care Home is calculated as follows: ( (101 Excellents x 5) + (83 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager

Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.