Oakwood House Care Home

Old Watton Road, Colney, Norwich NR4 7TP
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9.5 61 Reviews
  • Oakwood House Care Home, Norwich
Step into Oakwood House, a tranquil, inviting care home nestled in the town of Colney, just four miles from the hustle and bustle of Norwich city centre. You will find expert, person-centred care in a warm and friendly atmosphere, led by a team of experienced, professional and compassionate nurses and carers. Located close to Bowthorpe Southern Park, Earlham Park and the historic Norman church, Oakwood House is also close to Spire Norwich Hospital.

As part of a small, tight-knit care group, Oakwood House offers a unique home-from-home experience, providing residents with a range of enjoyable and stimulating activities, good community links and fulfilling lifestyle choices, close to the heart of Norwich.

In October 2022, Oakwood House won the ‘Nursing in Social Care Award’ at the Norfolk Care Awards which reflects their continuing investment in the team to deliver the very best care the county has to offer.

Together with their sister home, they are passionate about the importance of family, connection and human stories. They believe that encouraging people to engage in every day life, as they always have, promotes harmony within the home and creates a genuine family atmosphere.

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Care Provided by Oakwood House Care Home

  • Primary Care Categories
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Arcus Capital
  • Person in charge
  • Emma Hopkins (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Oakwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,635
    • Self-Funded Nursing Care £1,610 – £1,870

  • These are all-inclusive fees and include home cooked meals every day, afternoon tea & cakes daily, regular events & entertainment, daily newspapers, hairdressing & salon visits weekly, nail spa (fortnightly) and chiropodist visit (every 6 weeks)
  • (these prices are only a guideline, please contact Oakwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Parking Available on site.


Oakwood House Care Home Reviews (61)

Total of 61, showing 61-61
9.5

Oakwood House Care Home has a Review Score of 9.5 (9.500) out of 10, based on 16 reviews in the last 2 years. Over all time Oakwood House Care Home has 61 reviews.

Overall Experience

  • 40
  • 19
  • 2
  • 0
  • 0

Date Published

61
1
10
16
45

Review from Vic N (Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult short period in hospital after a comparatively minor operation I was left feeling weak and unhappy about returning home without a period of convalescent care. Although it took up an amount of my meagre savings I opted for a room with the largest area of window, which with a fortuitous
"Indian Summer" was psychologically helpful. A three week stay has left me prepared to return home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Oakwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Oakwood House Care Home is calculated as follows: ( (101 Excellents x 5) + (83 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakwood House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Emma

Emma Hopkins

Job Title: Home Manager

Joined: 2022

With 10 years experience of in successfully managing a local care home, Emma brings a new approach to management at Oakwood House. With a focus on utilising innovative technology and empowering staff to deliver, the aim is to create a more streamlined home environment. This approach will mean that Emma is freed from daily tasks so that the focus can be put on improving the quality of care that we provide. Emma’s experience in collaborating with the local multi-disciplinary teams to ensure residents receive the best personal-centred care will be of great benefit to Oakwood House.


A caring and compassionate, organized, and supportive person Emma is a hands-on manager who creates a homely atmosphere for both staff and residents alike. Her door is always open for discussion and feedback.