Old Vicarage Residential Home

Norwich Road, Ludham, Great Yarmouth NR29 5QA
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8.4 24 Reviews
  • Old Vicarage Residential Home, Great Yarmouth
Welcome to The Old Vicarage, a beautiful converted Georgian property in the heart of the village of Ludham. Situated within a nature reserve and close to the Broads National park, The Old Vicarage has ensuite bedrooms, homely communal areas and a new modern extension.

Accommodation is set across two floors, with lift access, alongside a brand new 12 bedroom extension, with each room having 25m2 of space, consisting of the main bedroom, wet room bathroom, walk in wardrobe, storage space and a french door you can open, overlooking a private terrace area and a beautiful lawn.

Here, residents are free to decorate their outdoor space, often with birdbaths, plant pots, tables, chairs and more. For relaxation, there is the main communal orangery lounge, a dining room and a activity and family room. Residents are encouraged to be independent, enjoying access to interests and activities, while there is also two outside courtyards for enjoyment in the summer sunshine.

At Ashley Care Group, qualified residential and dementia care professionals pursue person-centred, compassionate, warm, and personalised care, always getting to know each individual on a family basis level. The Old Vicarage is always open, so please don't hesitate to get in touch for further details or to speak to the manager and her dedicated staff.

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Care Provided by Old Vicarage Residential Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Sheltered Housing

Good to Know

  • Person in charge
  • Cheryl Watling (Care Home Manager)
  • Admission Criteria
    • Self funded residents as well as NHS and Social Services referrals are all accepted.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Old Vicarage Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400

  • Inclusive of 24 hour care, laundry costs, meals & snacks - does not include hairdressing or chiropody costs.
  • (these prices are only a guideline, please contact Old Vicarage Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visits are prebookable in advance and are an hour long in the residents room. LFD tests are encouraged and PPE is to be worn.


  • Parking

  • On site parking offered.


Old Vicarage Residential Home Reviews (24)

Total of 24, showing 1-20
8.4

Old Vicarage Residential Home has a Review Score of 8.4 (8.428) out of 10, based on 7 reviews in the last 2 years. Over all time Old Vicarage Residential Home has 24 reviews.

Overall Experience

  • 17
  • 5
  • 1
  • 0
  • 1

Date Published

24
4
6
7
17

Review from R C (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise them enough. A fantastic place all round. Highly Recommend.

Reply from Isaac George, Referrals at Old Vicarage Residential Home

Thankyou for your kind review. Our staff always strive to provide the highest quality person centred care, and I will pass on your praise to them!


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Review from A G (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the current manager has arrived things have improved at the home, hence the good rating. I feel there are still issues at times with staffing. I would prefer Mum to walk more as asked for on several occations but this still has not happened. The activities programme has improved. I know the staff
and management are striving for an outstanding rating.

Reply from Ania George, Director at Old Vicarage Residential Home

Thank you for your feedback. While we are extremely proud of our "GOOD" ratings across all five categories by the CQC, we don't become complacent and are continuously focused on improving our standards. We are very pleased to hear you like the management of the home and activities.I will ensure that the manager addresses your concerns and resolves them promptly. As you can appreciate, issues can occasionally arise, but we make it a priority to address them as quickly as possible.Thank you again for bringing this to our attention.


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Review from Lynn N (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very reluctant to go into care, but following a serious Covid infection and a long stay in hospital, this became her only real option.
I'm delighted to say that she is flourishing. She loves The Old Vicarage, as she frequently says, "there's always something happening."
I visit her regularly
and observe the staff in action. Without exception they're all hardworking and genuinely caring. They listen to the residents and do their best to accommodate their needs.
There is "always something happening," with a wide range of activities and entertainments available week by week. Everyone is invited to join in the fun contributing to whatever is going on.
The management team do a great job ensuring the residents safety and well being, and keeping in close contact with family informing us of any problems, and involving us in any decisions that need to be made.
All in all, if my mother is happy, then so am I, and she most definitely is.

Reply from Ania, Director at Old Vicarage Residential Home

Thank you for your kind review. We always strive to provide best quality care.


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Review from Jimmy G (Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for 3 years and while it went into special measures i can honestly say the personal care here has been first class for those years.
Now with a new management team added to the senior and general carers plus kitchen staff and domestics the Old Vicarage goes from strength
to strength.
So if you need a care home for yourself or a family member you would have a long way to go to beat the Old Vicarage.
Trust me I'm not an easy man to please but here I feel loved and respected and am happy to call it my home.

Reply from Ania Smith, Accounts at Old Vicarage Residential Home

Thank you for your review. The Old Vic wouldn't be the same without you.


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Review from Lorraine A (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently a resident. The care she receives is outstanding from all staff - management, senior carers, carers, catering staff, cleaners and activities coordinator. They all do a fabulous job and I am so thankful. They are all so friendly and professional. I am very grateful for the love and
care my Mum receives.

Reply from Old Vicarage, Management at Old Vicarage Residential Home

Thank you so much for your kind words; we always strive to provide quality care. Team at Old Vicarage.


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Review from Gaynor B (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in The Old Vicarage for just over a year, initially I could see the home was wanting in the overall running starting with the management.
It was put under special measures. The home had struggles, as changes in the degree of care needed takes time. During this time owners and
management were very open, holding regular meetings to keep residents friends and relatives aware of the improvements they were trying to put in place.
Over time I could see massive improvements, at the end of Dad's stay in the home it became end-of-life care. I could not fault the home for being caring and also giving our family space to be with Dad at this difficult time.
So to conclude my review I felt glad my father was in this home with the responsibility of finding a care home put solely on my shoulders being the only family member in the area.
I feel I couldn't do better, nowhere is perfect but this home and the carers now working there came very close.

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Review from Linda T (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was here for one night following a hospital stay. Fortunately, I visited her or she wouldn’t be with us. She showed signs of being very ill. They refused medical help despite me asking many times. I called 111, they called 999. Mum needed urgent life-saving treatment. Residents were without water
during the heatwave and shouted at when asking for a drink. Mum was not given breakfast when I arrived at 10, not given thickened/puréed food, choke hazard. Left in a wheelchair despite being in pain with pressure sore. Did not help her eat or drink. Residents just put in front of the TV. Didn’t give mum her phone, and her clothes were left in bags. They didn’t want me to take their plastic cup in the ambulance so mum could drink. The ambulance crew had to tell them she was taking it. Many more problems.

Reply from A George, Operations Manager at Old Vicarage Residential Home

We take all feedback very seriously and we are sorry you have had a negative experience. It has been almost a year since your mum stayed with us for one night - this is the first time you brought this to our attention and we don’t have a record of any formal complaint made by you. Can you please call the home and speak to the manager so we can better understand your experience?
Best regards


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Review from Chrissie C (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident of this care home for approximately 1 1/2 years. Following the loss of his wife, a fall, rapidly declining mobility and post-hospital acquired Covid, he could no longer care for himself. Now at 95, this very independent man has survived another episode of covid, declining
health due to an untreatable condition (palliative care of his choice) and is now bed-bound but still very alert. Despite all his problems, he remains cheerful. He unfortunately now requires full assistance with all personal care, feeding and drinking with a special diet. The staff at this care home have been nothing short of outstanding. They care for him with dignity, kindness, laughter and support him to make the decisions he wants rather than what is easiest for them. I have absolutely no doubt that if my friend had been in any other care home he would have died a long time ago. Thank you to you all.

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Review from Lynne F (Sister of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage is giving excellent care to my sister. She has been here for four weeks, and I have seen a marked improvement. The staff are wonderful, very understanding and caring. This is her second stay at The Old Vicarage, and she was very happy to return. Thank you, Old Vicarage!

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Review from Jo (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent care for our mum in November and were recommended The Old Vicarage by a local friend. From my initial conversation with the manager to moving mum in, to the present time, we have been constantly reassured that our mum is in safe hands. The support for us as a family as well as Mum has
been so comforting and professional and we are so pleased that in these difficult times, Mum is comfortable and cared for in such a lovely, comfortable and caring environment.

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Review from N P (Husband of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff.

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Review from Nicola L (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my father from another care home in Norwich where he was neglected. Now his care is fantastic, he is so much happier. He had refused to come out of his room previously, now he is in the lounge all the time. He looks better cared for, is enjoying his food, hearing aids been sorted, as has the
dentist. He is now 95 and in excellent hands. Staff are wonderful, so caring. A brilliant care home.

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Review from Neil S (Son of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

OK, I'm not allowed to name the wonderful manager and brilliant staff who cared for my mum over the past few years. That's a shame because they did everything to make her stay comfortable and my visits welcome.
The Old Vicarage has a nice, comfortable feel with attentive carers and a calm, relaxed
atmosphere.
I can only offer the highest praise!

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Review from Jen C (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial phone enquiry to settling Mum in, and to now, I cannot fault anything about Old Vicarage. Nothing is any trouble. My Mum is very happy and I have no worries or concerns about the care she is receiving. All the staff are very friendly and welcoming. They greet myself and family by name.
Visiting is always when it is convenient for me, not the home and we are welcome any time. All staff are also knowledgeable of my Mum's needs.

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Review from Doreen E (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall reaction to the home is all staff make you feel very welcome - staff very attentive to the residents and nothing too much trouble. A very 'homely' home.

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Review from Jacqueline M (Next of Kin) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had no experience of care homes, I was a little apprehensive when my friend had to be admitted to this care home. I needn't have worried. From day one, they have been professional, caring and it is more like she is in her own home. The staff are patient, have empathy and treat residents with
respect. Nothing is too much trouble, she also likes being here which says it all.

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Review from Robert D (Power of Attorney of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one (it has been three and a half years now), this care home has been friendly, caring and happy.
The home is clean and well run the residents are looked after very well. The staff always go that extra mile.

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Review from Mary F (Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff - caring, friendly and cooperative, seeing to my needs.
Management - accessible, helpful and willing to look into any problems asked.
Maintenance and repairs are regularly attended to. Regular checks on the residents both day and night. Activities are on weekday afternoons; quizzes, games,
crafts and knitting etc.


Food and drink - good drinks always available with the tendency for large portions. Regular access to the doctor, dentist, optician and chiropodist.


Comfortable room - clean and tidy. Free to participate in the village activities outside the home. Free to be private in own room or mix in the lounge. I am happy here and feel at home.


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Review from John H (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very nice place, well run, quiet and reserved also. Staff are very efficient, food is of a good standard.

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Review from Mary P (Daughter of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage Residential Home is a home from home, comfortable, relaxing and not in the least bit clinical, with staff who are caring and kind. They encourage autonomy and independence whilst providing support where needed and everyone is treated as an individual. Everyone at the care home works
as part of an extended family and always makes visitors welcome. This is a happy place with lots of laughter and a place where residents are able to spend their final days in familiar surroundings supported by staff they know who care deeply about them. I visit this home four times a week and would highly recommend it.

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Current Review Score: 8.4 (8.428)

Overview of Review Score

The Review Score of 8.4 (8.428) out of 10 for Old Vicarage Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.096 for Old Vicarage Residential Home is calculated as follows: ( (51 Excellents x 5) + (13 Goods x 4) + (7 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 83 Ratings = 4.096

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.332 Points relating to the number of positive Reviews for Old Vicarage Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 6 Positive Reviews ÷ 8.2 = 0.732

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Cheryl Watling

Job Title: Manager

Joined: 2024

Since joining the Old Vicarage, our manager Cheryl Watling has transformed our home's atmosphere into a warm, family-like environment with a strong care ethic.


Frequently Asked Questions about Old Vicarage Residential Home

What types of Care is Old Vicarage Residential Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Old Vicarage Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Old Vicarage Residential Home have?

There are 41 Single Rooms.

What are the Facilities & Services at Old Vicarage Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Old Vicarage Residential Home to the centre of Great Yarmouth?

10.7 mile(s) as the crow flies, distance by road may be significantly further.