Overbury House

9 Staitheway Road, Wroxham, Norwich NR12 8TH
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9.7 80 Reviews
  • Overbury House, Norwich
Overbury House is situated just a few hundred yards from the beautiful Norfolk Broads in Wroxham. This period building is flooded with light from the large bay windows and sits in its own landscaped grounds with ornamental shrubs and mature trees. Reception rooms are spacious and have been decorated in keeping with the building’s architectural style and exude warmth and elegance. The property has been sympathetically and tastefully extended to offer modern accommodation.

Overbury House offers dedicated nursing and residential care for those suffering from Alzheimer’s disease or similar problems. A homely and warm atmosphere where individuals are well cared for and comfortable is provided. Accommodation is offered in single or double bedrooms that are tastefully furnished and decorated to a high standard. Most rooms are en-suite and some contain televisions, tea making facilities and a telephone point. Residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a place that reminds them of home.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ascertain that
their needs are being met. Appointments can be arranaged with a visiting optician, dentist, and chiropodist. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, and special diets can be catered for.

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Care Provided by Overbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Hilditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Overbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Overbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Overbury House Reviews (80)

Total of 80, showing 1-20
9.7

Overbury House has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years. Over all time Overbury House has 80 reviews.

Overall Experience

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Date Published

80
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15
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Review from Claire H (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overbury House provided wonderful, compassionate care for my dad during the last few weeks of his life. The kindness and support shown both to Dad and us as a family was truly wonderful and very much appreciated. There was always time for a smile and a kind word from all of the staff which helped create
a warm, welcoming and homely atmosphere.
Thank you so much, Overbury House.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your lovely comments, I am so proud to hear comments like this.


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Review from Albert G (Ex Family Member) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Overbury House. Everybody is very good at their jobs. They are kind and cannot do enough for you. The meals are very good, I don't think you could get a better place for any body to stay.

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Review from Nick B (Son of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the best place in the world at Overbury House care home. He loved all the staff dearly, as do I and my family, and they have become our extended family. Nothing was ever too much trouble for the manager or her team, they made time to pop in and chat to Dad and went well above and beyond.
I am truly proud to have had my dad cared for by Overbury House. The love and care they give to their residents is second to none and even though my dad is no longer with us, there's no other place I'd rather be on Christmas Day than with them.

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Review from Belle W (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was with Overbury House for 26 months. The care in this home is beyond anything else I have sever seen. The carers are all amazing and provide such loving care. The manager and the rest of the Overbury Team are truly amazing. They have become our extended family and having lost my father-in-law,
we will keep in touch because they are all truly amazing people. Nothing is too much trouble and despite a busy environment, they all have time for us always.

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Review from Mark R (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Overbury House in October 2024 with dementia and physical health issues.
Although his stay with you was short before his passing, the care and attention he received was wonderful. This extended all the way through the home, cleaning staff, carers, nurses and management all treated
him and us as his family with compassion and respect.
We have no hesitation in recommending Overbury House for anyone seeking a home for their loved ones.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, I will ensure the staff read it, was a pleasure to care for your dad.


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Review from K L (Son of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was lucky enough to be offered a place at Overbury in August 2024, unfortunately, he was suffering from terminal cancer, and we were struggling to care for him at home, to be honest, neither us nor himself wanted him to leave our home and therefor although he agreed it was under protest
and was very cantankerous at the beginning of his residency there. Fortunately, within two weeks the care given won him around and settled in and made friends with virtually all the staff. The care, support, and communication both ways were excellent and we felt we were still a part of his care package and this gave us peace of mind. We could visit whenever we wanted (including the family dog) and stay however long we wanted to, we were always made to feel welcome and everyone was very sociable with us and our father. Unfortunately, he passed in November, very peacefully and very respectfully, again the staff helped us through that process completely, which we are thankful for.

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Review from M L (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was amazing from every member of staff. I can't fault anyone. From the very first day, it was clear to see that my dad would receive the love and care he so deserved in my dad's final days. All staff went above and beyond to preserve his dignity and keep him as comfortable as
possible. They spent so much time taking him, so he wasn't afraid. Even when they finish their shift. The love and care at Overbury House is outstanding. Thank you so much to every single person, you are amazing.

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Review from R B (Son of Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came to the home approx 16 months ago, we have only seen love and care given to her freely by all the staff and carers, with excellent care given, still giving her respect and keeping her dignity as best as they can possibly can for her. Staff here are simply brilliant.

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Review from Sarah H (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants their parent to 'go into a home', however all my fears and worries were for nothing. The whole team at Overbury House could not have been more welcoming to my Mum. She settled into her new environment quicker than I expected, given her dementia, and I am sure this is due to the care and
kindness shown to her. All the little bumps along the way have been dealt with, with care and compassion, keeping us informed at all times. Overbury House is an older house, which lends to its lovely character and charm. It has a really homely feel about it, with a lovely garden, Mum loves her room, and they are more than happy for personal items to be brought in, including pictures for the wall etc. I cannot be more pleased having found this care home for my Mum. I can honestly say I do not worry about my Mum when I am not there as I know she is receiving the best care we could ask for. I would not hesitate to recommend this facility to anyone. Thank you Overbury House.

Reply from Alison Hilditch, Home Manager at Overbury House

thank you so much for your lovely comments, it makes all our hard work worth to hear such amazing feedback.


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Review from S N (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the manager and staff very helpful and friendly. Mum is well cared for and she loves her room and all the staff.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, I will ensure I pass it on to the staff.


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Review from Nick B (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and warm care home where all the staff are like family and go beyond the mile to ensure all the resident's needs are catered for. Nothing is too much trouble for them, and they all make our family extremely welcome.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments; the team work extremely hard.


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Review from Andrea W (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for at Overbury House Nursing and Residential Home from 24/7/23 to his passing on 10/9/23. Throughout this time all of the staff treated my dad with respect, dignity, compassion and cared for him as if he was a family member whilst providing practical and emotional support to me and
my family. Dad spent his last few months being cared for by lovely staff and we the family fully supported throughout. As a family, we can't thank the team (Overbury family) enough for their care and support. From our hearts thank you.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, it is a pleasure to look after your dad, he is a lovely man.
Thanks.


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Review from B R (Husband of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nursing staff - professional and responsive to medical needs.
Caring staff - very mixed, some highly responsive and proactive to the needs of residents and others not so.
Laundry - a difficult role with mixed clothing returned to the room and some not returned (all labelled), eg three single socks
(labelled).

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Review from Brendan R (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overbury is a lovely home, and my relative is looked after and cared for very well by the amazing care staff who take time to ensure every effort is taken to provide all the care and support required. The staff and management team are always so friendly and caring and a lovely team, and I know they
go the extra mile to provide an excellent home for my mother, who is very happy there. Thank you to you all for doing such a wonderful job.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments; we are so happy to hear you are happy with the care. I will pass your comments on to the staff.


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Review from Barry C (Son of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

For Mum, given her dementia and being bed-bound, the biggest issue is the inconsistency of good hygiene and cleanliness of the facility. On some visits, the room is clean and tidy, on others, we find food and drinks that may have been there for several days. The room on these occasions can also be dirty,
and food residue on bed try and bedding. We think this is not good enough. The carers and manager are friendly and always listen; however, whilst implemented, changes do not necessarily continue.

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Review from R E (Cousin of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several different care homes over the years, I can confidently give an extremely high review of Overbury House.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments. I will ensure they read these lovely comments.


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Review from David T (Brother of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited my sister, who has been a resident since June 2019, and I must say how well my sister is looking, and her health has improved over the last four years. I was very impressed with (my activities folder) which outlines all the activities she is doing at the care home and is available
to view by all friends and relatives, and at no time that I have been visiting my sister have I seen any residents that are not being well cared for.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your lovely comments; I will ensure I share with the staff.


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Review from M P (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The house itself is spacious, and my mum's upstairs room is light with a view of trees, which she loves. The staff are cheerful and helpful. I've been impressed that the staff generally know where my mum is and how she is. My mum has been nicely looked after. If I've had any queries or noticed anything
I'm not happy with, I've found the staff team very responsive, and that has really impressed me. Thank you, Overbury House team!

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments - comments like these are greatly appreciated and reinforce the great job the staff are doing.


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Review from Janet C (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time Mum has been at Overbury, we have found the staff to be pleasant and professional at all times; they are kind and caring and seem to be genuinely fond of our mum. It isn't just Mum that is cared for either; we are treated with kindness and compassion too. The staff always have time for
us too. This means a lot.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for these lovely comments, the staff at Overbury work extremely hard and comments like this really make the staff happy and know they are appreciated for the work they do. Thanks once again.


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Review from Wendy R (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother has received over the past 20 months. The staff are all knowledgable and remarkably kind not only to my mother but, also to my sister and myself. I cared for Mum myself for four years before she went to Overbury, so am probably more critical than most more so,
as I am a trained nurse. Needless to say, I should not have worried. Each time I leave, I know Mum is in safe hands.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your lovely comments. I will ensure I share these lovely comments with the staff.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Overbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Overbury House is calculated as follows: ( (135 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overbury House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Alison

Alison Hilditch

Job Title: Home Manager

Joined: 2020

Alison started working at Healthcare Homes on 15th June 2020. She has professional qualifications as follows; RGN, NVQ 5 in management and leadership, Dementia training, Level 3 in End of Life care.
Alison decided to work at Healthcare Homes as she had heard amazing things about them and how they are expanding their company and it was something she wanted to be a part of.
Prior to starting at Overbury House, Alison has been an RGN for 13 years and has worked in the health care settings for 25 years. She worked at a Nursing home in North Walsham where she was the manager for 2 years.
She believes to be good in her role she should have good leadership skills, be compassionate, caring, understanding, experienced in health care and have qualifications.
The favourite part of her working day is when the residents are up and around, looking happy and content.
The biggest professional challenge in her career to date was assisting my last home in receiving a good rating across the board. There have been many challenges as a home manager but with a good team, they can be overcome.
Her biggest career highlight to date was completing her nursing degree and working her way up to Home Manager.
The qualities she thinks make a good home manager are being open and honest, supporting residents and staff, ensuring the residents receive a high standard of care.
Outside of work she loves spending time with her family. Her favourite past time is taking her two children and dog to the beach.
The things she is looking forward to the most about working at Overbury House is getting to know the residents and their families, ensuring all residents receive the best care and achieving a CQC rating of outstanding as I feel Overbury deserves it.


Carol

Carol Boyles

Job Title: Deputy Manager

Prior to working at Overbury House, I was a Senior Care Assistant at a nursing and residential care home with dementia.
My biggest career highlight was the recognition of hard work and dedication and being promoted to Deputy Manager.
I enjoy all of my working day; the most rewarding part is being able to make a resident smile. I enjoy the day to day challenges of the job. Being able to make a difference to a resident’s day is most rewarding.


Frequently Asked Questions about Overbury House

What types of Care is Overbury House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Overbury House provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Overbury House have?

There are 55 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Overbury House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Overbury House to the centre of Norwich?

7.0 mile(s) as the crow flies, distance by road may be significantly further.