Overbury House

9 Staitheway Road, Wroxham, Norwich NR12 8TH
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9.7 80 Reviews
  • Overbury House, Norwich
Overbury House is situated just a few hundred yards from the beautiful Norfolk Broads in Wroxham. This period building is flooded with light from the large bay windows and sits in its own landscaped grounds with ornamental shrubs and mature trees. Reception rooms are spacious and have been decorated in keeping with the building’s architectural style and exude warmth and elegance. The property has been sympathetically and tastefully extended to offer modern accommodation.

Overbury House offers dedicated nursing and residential care for those suffering from Alzheimer’s disease or similar problems. A homely and warm atmosphere where individuals are well cared for and comfortable is provided. Accommodation is offered in single or double bedrooms that are tastefully furnished and decorated to a high standard. Most rooms are en-suite and some contain televisions, tea making facilities and a telephone point. Residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a place that reminds them of home.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ascertain that
their needs are being met. Appointments can be arranaged with a visiting optician, dentist, and chiropodist. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, and special diets can be catered for.

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Care Provided by Overbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Hilditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Overbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Overbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Overbury House Reviews (80)

Total of 80, showing 21-40
9.7

Overbury House has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years. Over all time Overbury House has 80 reviews.

Overall Experience

  • 56
  • 22
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Date Published

80
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Review from John D (Husband of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and was cared for with compassion and skill.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments about Overbury house.


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Review from S F (Friend of Resident) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and professional staff, always ave time for you even thought they are very busy. They took very good care of my friend who was quite challenging at times.

Reply from Alison Hilditch, Home Manager at Overbury House

thank you for your lovely comments, it's great to hear lovely comment about the staff. I will ensure I tell them.
Thanks again.


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Review from Jayne M (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was discharged from hospital to Overbury House Nursing and Residental Home for a respite stay until we found a permanent home. The care mum (93 years old) received was beautiful. She enjoyed care and kindness when she was anxious and vulnerable. She never wanted to leave her own home. Overbury
staff taught her that she could trust others to look after her. Every time I visited her she kept saying "everybody is so kind". Thank you Overbury

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your amazing comments, I am very proud of the Overbury team and will pass your comments to the staff.


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Review from L L (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was a resident for a short-term placement. During this time she reviewed the kindest of care from all members of staff. Her care was a challenge but the patience and encouragement offered by staff was exemplary. A Wonderful nursing home.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, I am very proud of the Overbury team.


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Review from Eileen C (Sister-in-law of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon opening the front door, the freshness started there and continued throughout. I was pleasantly surprised at the cleanliness of my brother-in-law and the freshness of his bed etc. Details like his fingernails were spotlessly clean, and he was clean-shaven. I could not fault it. Due to other members
of the family requiring care homes, I have visited several, and in my opinion, Obernury House comes out tops! The lady who we spoke to was very polite, and nothing too much trouble for her, she was very informative.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your lovely comment; the staff work extremely hard.


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Review from R M (Grandson of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my grandmother was only at Overbury House for four months and due to Covid restrictions, only had very limited visiting opportunities. On every occasion, I was able to visit, however, I found my gran very well cared for. All staff had taken the time to find out her wishes and preferences in
her everyday living, despite her often being unable to say due to dementia and little contact with family. I believe she received the best possible care in her final few months to the best of their abilities.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments. I will ensure I pass them on to the staff.


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Review from S G (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't rate the staff enough for the care given to my husband during his five-year stay. They go above and beyond to make him settled and happy and treat him with dignity, despite some of his challenging behaviour at times. Over the last two years, they have worked very hard despite the exceptional
strain the pandemic has had on staffing. I can't thank everyone at the home enough for all they do.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments. I am very proud of the team at Overbury. They have worked extremely hard, especially in the difficult times we have had. I will share your comments with the staff, thank you again.


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Review from Stephanie F (Wife of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Overbury since December 2021. The management and staff are always kind, polite and ready to help and always ring if there is a problem.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, I am very proud of the Overbury team.


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Review from Graham C (Nephew of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first visit since the Covid pandemic. The home was fresh, clean and tidy. The manager was extremely welcoming and kind. All other members of staff we saw and spoke to were friendly and smiling. My uncle, who I was visiting, was so clean and cared for. Genuinely impressed by the care and kindness
shown to him. Well done to all the team.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, it was lovely meeting you. I did pass your lovely comments to the staff. Hope to see you both again soon.


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Review from M R (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been incredible during the Covid pandemic. My mum lost her partner recently and was unable to attend his funeral. The staff rallied around my mum and gave her fantastic support. The team are lovely and understanding especially when her mood is low.
The staff do a hard
job in very difficult circumstances. They are enthusiastic and somehow keep a positive "can do" attitude.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments. I will pass them on to the staff


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Review from Linda T (Wife of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Overbury House one year tomorrow. I am so happy that he is in such a lovely home. Every member of the staff treats him with kindness and respect. He is so well cared for and he is safe. I have nothing but good things to say about Overbury House; they always go the extra mile.
Well done!

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you for your lovely comments, this means a lot to myself and the team, especially in these difficult times.


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Review from G M (Wife of Resident) published on 30 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding management, excellent communication on Covid and updates on residents. The kindness of staff to resident and myself during difficult times. A very good nursing home. Special meals were prepared by the chef to tempt residents to eat. I felt my husband was safe and really well cared for as
a stroke victim with dementia. I cannot thank the whole team enough.

Reply from Alison Hilditch, Home Manager at Overbury House

Thank you so much for your lovely comments. it was a pleasure to look after him.


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Review from David S (Friend of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems to be a nice place - clean and tidy with nice views. I will see more another time. I always did like Wroxham.

Reply from Helen Jackson, Home Manager at Overbury House

Thank you for taking the time to review our service and your feedback for the team here.


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Review from Richard B (Friend of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two friends, a husband and wife, have been residents for more than six weeks and they are both very happy there. I find the staff very helpful and friendly and nothing seems to be too much trouble.

Reply from Helen Jackson, Home Manager at Overbury House

Thank you for your feedback, it is wonderful for the team to know their hard work is making a difference.


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Review from Em J (Regular Volunteer) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The front of house staff are always available and provide a warm welcome when we arrive. They ensure we know where we're going and always direct us to where we need to go if not.
Care staff are amazing, always jolly and sensitive to their residents. They treat them with dignity and maturely. There
is always sufficient staff around and they're always on hand to answer questions/ assist if we need anything. They are always willing to join in with activities and help entertain the residents.
I'm always struck by how much of a family feel the residential home as. My children (3 and 2-year-old) feel at ease and you can clearly see our presence is very much welcomed by residents and staff alike.
We are always overwhelmed by the generosity towards us and the refreshments that are made available to visitors.
A lovely place with a caring and jolly atmosphere. So much brilliant work goes on there and it's clear that the staff enjoy the company of their residents as well as each other.

Reply from Helen Jackson, Home Manager at Overbury House

Thank you for your review, we love our little visitors and look forward to their visits!


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Review from R C (Son-in-law of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overbury House was just excellent in the way they cared for my mother-in-law throughout the closing months of her life. Caring, thoughtful and thoroughly professional, right up to the end.

Reply from Helen Jackson, Home Manager at Overbury House

Thank you for your kind review. We truly care about everyone that lives with us and strive to provide a homely and caring home. Please don't forget you are always welcome to pop in for a cup of tea.


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Review from Margaret C (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the home with a certain degree of reluctance after a series of severe seizures had left us unable to care for her. We were so relieved and comforted by the warm atmosphere, the caring staff and professional nursing team. We could not have wished for more.

Reply from Helen Jackson, Home Manager at Overbury House

Thank you for your review. It means a great deal to the whole team here to have received this feedback. Although it was a short time that we knew Mum, she will be greatly missed.


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Review from Sarah M (Daughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a lovely visit to my dad on Saturday during which he told me lots of funny family stories from his younger years. He was feeling relaxed and cheerful and I'm sure this reflects how well cared for he is at Overbury House. Dad has expressed that he feels safe here and has told me that it is nice
to be part of a community. In many ways, he seems to be doing better now than he was a year ago.
The staff know my dad well and have a good rapport with him. They have always been welcoming and responsive. Activities are offered and events marked in a bright and friendly manner.
Recent redecoration has given the home a fresh look and there are some thoughtful touches to add interest for residents and visitors.

Reply from Helen Sidhu, Home Manager at Overbury House

Thank you for your review. It means a lot to us that we are making each and every person who live here feel safe and part of our family. Dad brings a smile to our faces with his wonderful singing so he plays a very important part in creating a cheerful environment.


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Review from Susan C (Friend of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that our friend is being looked after so well. All the residents look happy and well cared for. The decoration works that have been going on, have really made a difference - I'm sure a lot of hard work's been done. Well done. Please keep up the good work!

Reply from Helen Sidhu, Home Manager at Overbury House

It's wonderful for our team to receive feedback on what we are doing and really motivates us all to know we are getting it right. Thank you for your wonderful review.


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Review from Walter C (Friend of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend here for a number of years and have never had reason to question anything regarding her welfare. The recent renovations are very impressive.

Reply from Helen Sidhu, Home Manager at Overbury House

Thank you for taking the time to review our home, we are really pleased that our redecoration has not only been enjoyed by our staff and residents but also by visitors.


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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Overbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Overbury House is calculated as follows: ( (135 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overbury House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Alison

Alison Hilditch

Job Title: Home Manager

Joined: 2020

Alison started working at Healthcare Homes on 15th June 2020. She has professional qualifications as follows; RGN, NVQ 5 in management and leadership, Dementia training, Level 3 in End of Life care.
Alison decided to work at Healthcare Homes as she had heard amazing things about them and how they are expanding their company and it was something she wanted to be a part of.
Prior to starting at Overbury House, Alison has been an RGN for 13 years and has worked in the health care settings for 25 years. She worked at a Nursing home in North Walsham where she was the manager for 2 years.
She believes to be good in her role she should have good leadership skills, be compassionate, caring, understanding, experienced in health care and have qualifications.
The favourite part of her working day is when the residents are up and around, looking happy and content.
The biggest professional challenge in her career to date was assisting my last home in receiving a good rating across the board. There have been many challenges as a home manager but with a good team, they can be overcome.
Her biggest career highlight to date was completing her nursing degree and working her way up to Home Manager.
The qualities she thinks make a good home manager are being open and honest, supporting residents and staff, ensuring the residents receive a high standard of care.
Outside of work she loves spending time with her family. Her favourite past time is taking her two children and dog to the beach.
The things she is looking forward to the most about working at Overbury House is getting to know the residents and their families, ensuring all residents receive the best care and achieving a CQC rating of outstanding as I feel Overbury deserves it.


Carol

Carol Boyles

Job Title: Deputy Manager

Prior to working at Overbury House, I was a Senior Care Assistant at a nursing and residential care home with dementia.
My biggest career highlight was the recognition of hard work and dedication and being promoted to Deputy Manager.
I enjoy all of my working day; the most rewarding part is being able to make a resident smile. I enjoy the day to day challenges of the job. Being able to make a difference to a resident’s day is most rewarding.