Overbury House

9 Staitheway Road, Wroxham, Norwich NR12 8TH
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9.7 80 Reviews
  • Overbury House, Norwich
Overbury House is situated just a few hundred yards from the beautiful Norfolk Broads in Wroxham. This period building is flooded with light from the large bay windows and sits in its own landscaped grounds with ornamental shrubs and mature trees. Reception rooms are spacious and have been decorated in keeping with the building’s architectural style and exude warmth and elegance. The property has been sympathetically and tastefully extended to offer modern accommodation.

Overbury House offers dedicated nursing and residential care for those suffering from Alzheimer’s disease or similar problems. A homely and warm atmosphere where individuals are well cared for and comfortable is provided. Accommodation is offered in single or double bedrooms that are tastefully furnished and decorated to a high standard. Most rooms are en-suite and some contain televisions, tea making facilities and a telephone point. Residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a place that reminds them of home.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ascertain that
their needs are being met. Appointments can be arranaged with a visiting optician, dentist, and chiropodist. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, and special diets can be catered for.

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Care Provided by Overbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Hilditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Overbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Overbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Overbury House Reviews (80)

Total of 80, showing 41-60
9.7

Overbury House has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years. Over all time Overbury House has 80 reviews.

Overall Experience

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Date Published

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Review from A H (Friend of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Overbury House very caring. Carers are very patient and good-humoured.

Reply from Helen Sidhu, Home Manager at Overbury House

Thank you for your review, we all work very hard at Overbury to provide a happy home for those living here and take great pride in making each day a positive experience. This kind comment will be shared with the whole team.


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Review from Sara M (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Overbury for the last two and a half years. The care he had while he was there was outstanding, they treated him with love and respect and he was like a grandad to them all. They loved his cheeky smile and they did so much for him, I can't thank them enough, he loved being there. When
he was able he joined in the activities, loved dancing especially with the female carers. The food was fantastic the chef would always go above and beyond to cook anything up whatever my dad wanted and towards the end of his life, me and my sister stayed at the home for 9 nights where we were looked after so well. Couldn't thank the staff enough. It is very hard work and they don't get the credit they truly deserve. I certainly would recommend this home and will pop in as have made some good friends. Thank you, Overbury, for doing such a great job caring for my dad.

Reply from Helen Sidhu, Home Manager at Overbury House

Thank you for your kind words, these have been passed on to the whole team here. We all care about those who live with us here at Overbury and treat every one how we would want our loved ones cared for. We all miss dad and hope that you will still pop in to see us when you are passing by.


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Review from Gary S (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother recently passed away at Overbury House. As you can imagine it was a stressful and sad event but all your staff were excellent and very professional at all times, (before, during and after). Mother was at Overbury House for four-plus years and was well looked after at all times.

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Review from C L (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I arrived today to visit his wife my mother. The staff were all busy as usual, however, they still took the time to speak to the individual residents including my mum. The ask if the individual is alright by name and if they need anything. Although staff must be feeling somewhat deflated
by the recent CQC report they still carry on in a pleasant and caring positive manner. There have been significant improvements in staff relations and I feel that CQC did not account for this at their inspection.

Reply from Helen Sidhu, Home Manager at Overbury House

Providing a happy and safe environment that we would want of our loved ones is what we are all striving towards and it is wonderful to have received such a positive review that acknowledges the hard work, dedication and caring nature of the whole team here at Overbury.


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Review from A J (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to visit my mum today, the summer fete was happening in the garden. The staff had put in so much thought and preparation, to make the day a lovely event for the residents and visitors, colourful bunting and streamers flowing from the trees, live music with an extremely talented singer and
well-known songs (gentle but upbeat, some from the past, all positive and melodic), staff participating to ensure the residents were happy, delicious cakes, BBQ and games. Thank you.

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Review from Sally T (Niece of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Overbury House for just over a year now. All the staff including the very supportive manager have been extremely kind and loving towards my aunt. I cannot fault a thing and feel extremely fortunate to have found such a superb home. We are however very sad that the manager is leaving
and hope that his legacy will be carried on by the new manager.

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Review from Mary H (Wife of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is to say that the kindness and support received since my husband went into Overbury House has been second to none.
The staff go out of their way to make us feel welcome when we visit. I can't praise or thank everyone enough.

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Review from Edna S (Relative of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After various teething troubles when first admitted, life settled down to constant, friendly care. However, when he became very ill all the stops were pulled and he has constant, loving, kind and courteous care.
Great respect and gentleness were shown at all times both to him and his family.
He is
now holding his own and much better but we all feel he really 'belongs' now.

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Review from Helen G (Wife of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visit to see my husband this morning I was over the moon. The atmosphere was a very happy one, carers were busy doing Christmas trimmings and having happy times, joining in with the carols and encouraging the residents too. I have said this before but I still feel the same - that, if I have to
go into a care home, Overbury House is where I want to be. It just becomes better and better. All the staff, the chef, our activities lady and the cleaners are excellent - happy, smiling and so friendly and ace new Manager.

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Review from J B (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away peacefully at Overbury House in Wroxham in June this year. She had been resident at Overbury for 2 years. Mum always loved the sing-a-long with the activities lady and even when she lost her voice, in her latter days, she used to clap and join in. I will never forget mums last days and
the personal service afforded to us by the lovely new manager and the nurses and all the staff at the home. They are all a credit to the care industry and I already miss them all dearly. On the sad (but expected) night we lost, the manager called us personally and met us at the home in the early hours to break the sad news himself. From her first day at the home to her very last, mum loved being at Overbury House and we couldn't have been happier. Thank you to everybody there for your years of friendship and love.

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Review from L H (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident since April 2016 and during her time in the home, the staff have treated her with respect and kindness.
They have shown great patience with her and at the beginning of her stay, they tried hard to involve her in the social activities.
As she now approaches the end of
her life, we have been impressed with the round the clock care the staff have given her to make her comfortable.

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Review from Jennifer B (Daughter of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I arrived at the entrance of mum's care home I was delighted to see vases of flowers all around and a message to take one for the resident you were visiting. What a lot of time and hard work had been put in by the entertainments manager. A superb display for the Easter draw raffle added to a very
happy atmosphere on arrival.

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Review from Gillian J (Daughter of Resident) published on 27 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Overbury House. My late mother spent the last few weeks of life there and the care she received was excellent, she was treated with dignity by both the nursing and care staff. The family felt welcome to visit at all times and were treated with exceptional kindness during
what was a very difficult time for us all. Communication between nursing staff, office and reception staff and ourselves were excellent. My only regret is that we didn't discover Overbury House until such a late stage in our Mum's life.

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Review from Maureen B (Wife of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Overbury now for 9 months and although I do miss him very much I would not want him to be anywhere else. The carer's manager and all the other staff are caring and treat everyone the same. We went on a trip to the zoo today and it was excellent. 30-+ residents including carers
went on the trip. It was well organised and we had a lovely lunch and saw lots of animals. All residents thoroughly enjoyed the trip. More trips will be organised over the next few months. Pantomime, show and sea world in Great Yarmouth are being discussed. Thank you, Overbury.

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Review from Jordan F (Great-granddaughter of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely day. All staff really friendly and brilliant with residents.

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Review from Sandra W (Friend of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Escorted my old neighbour to the zoo, with Overbury House staff. Amazing day. Wonderful care by all staff. Dignity and respect shown at all times. Manager and activities organiser organised an amazing trip.

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Review from Chris B (Grandson of Resident) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant day. All of the carers were excellent.

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Review from Richard C (Friend of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow. It has been several months since my last visit and Overbury House Nursing and Residential Home is nothing short of superb. The manager has taken the home to another level. She has the ability and understands the residents needs. I'm extremely impressed with the 50's room. The staff understand the
resident's needs who in turn seem happy and contented. Overbury House must be a showroom above all other, the entertainment coordinator is an excellent choice who also is in tune with the resident's requirements.

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Review from Tracey F (Granddaughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents are new to Overbury House and my grandad passed away within four weeks of being there. The staff i.e. carers have been amazing. They have been so supportive throughout. The carers are worth their weight in gold. Very very happy with everything.

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Review from Hazel (Wife of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents thoroughly enjoyed a visit to Banham Zoo. A lovely picnic lunch was provided. We were fortunate to have the sunshine all day. A special thanks to one lady who organised the day, also the manager.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Overbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Overbury House is calculated as follows: ( (135 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overbury House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Alison

Alison Hilditch

Job Title: Home Manager

Joined: 2020

Alison started working at Healthcare Homes on 15th June 2020. She has professional qualifications as follows; RGN, NVQ 5 in management and leadership, Dementia training, Level 3 in End of Life care.
Alison decided to work at Healthcare Homes as she had heard amazing things about them and how they are expanding their company and it was something she wanted to be a part of.
Prior to starting at Overbury House, Alison has been an RGN for 13 years and has worked in the health care settings for 25 years. She worked at a Nursing home in North Walsham where she was the manager for 2 years.
She believes to be good in her role she should have good leadership skills, be compassionate, caring, understanding, experienced in health care and have qualifications.
The favourite part of her working day is when the residents are up and around, looking happy and content.
The biggest professional challenge in her career to date was assisting my last home in receiving a good rating across the board. There have been many challenges as a home manager but with a good team, they can be overcome.
Her biggest career highlight to date was completing her nursing degree and working her way up to Home Manager.
The qualities she thinks make a good home manager are being open and honest, supporting residents and staff, ensuring the residents receive a high standard of care.
Outside of work she loves spending time with her family. Her favourite past time is taking her two children and dog to the beach.
The things she is looking forward to the most about working at Overbury House is getting to know the residents and their families, ensuring all residents receive the best care and achieving a CQC rating of outstanding as I feel Overbury deserves it.


Carol

Carol Boyles

Job Title: Deputy Manager

Prior to working at Overbury House, I was a Senior Care Assistant at a nursing and residential care home with dementia.
My biggest career highlight was the recognition of hard work and dedication and being promoted to Deputy Manager.
I enjoy all of my working day; the most rewarding part is being able to make a resident smile. I enjoy the day to day challenges of the job. Being able to make a difference to a resident’s day is most rewarding.