Overbury House

9 Staitheway Road, Wroxham, Norwich NR12 8TH
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9.7 80 Reviews
  • Overbury House, Norwich
Overbury House is situated just a few hundred yards from the beautiful Norfolk Broads in Wroxham. This period building is flooded with light from the large bay windows and sits in its own landscaped grounds with ornamental shrubs and mature trees. Reception rooms are spacious and have been decorated in keeping with the building’s architectural style and exude warmth and elegance. The property has been sympathetically and tastefully extended to offer modern accommodation.

Overbury House offers dedicated nursing and residential care for those suffering from Alzheimer’s disease or similar problems. A homely and warm atmosphere where individuals are well cared for and comfortable is provided. Accommodation is offered in single or double bedrooms that are tastefully furnished and decorated to a high standard. Most rooms are en-suite and some contain televisions, tea making facilities and a telephone point. Residents are encouraged to bring items of furniture and personal possessions with them so that their room can be a place that reminds them of home.

Care staff are trained to the highest standards and chosen not only for their skills, but also for their warmth, friendliness and caring attitude. Staff are available constantly and provide professional care that respects the rights and dignity of the individual.

Residents are assessed on a regular basis to ascertain that
their needs are being met. Appointments can be arranaged with a visiting optician, dentist, and chiropodist. The home has an in-house hairdressing salon that provides all the usual services plus manicures and hand massages. Catering staff provide delicious meals and snacks throughout the day, and special diets can be catered for.

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Care Provided by Overbury House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Alison Hilditch (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Overbury House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,500
    • Self-Funded Nursing Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,575
    • RESPITE Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Overbury House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Overbury House Reviews (80)

Total of 80, showing 61-80
9.7

Overbury House has a Review Score of 9.7 (9.689) out of 10, based on 15 reviews in the last 2 years. Over all time Overbury House has 80 reviews.

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Review from Imogene W (Regular Volunteer) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really great event. Lovely and colourful day. Lots of things going on. Loved the 'country singers' and games. A lovely fun day for all the residents and their families! Well done to all the staff for all their efforts.

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Review from Debi H (Friend of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended an event at Overbury House Nursing and Residential Home to raise awareness and funding. It was organised extremely well, both residents and visitors had good fun. I felt it was good for the residents to have something interesting and different going on around them. Friends and family of the
residents attended, creating a joyful atmosphere for all.
I was very impressed by all the hard work that has been put in to make it all happen. Well done to all concerned! A good example of what can be achieved with enthusiastic staff.

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Review from S H (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff helpful and kind. Mum seems to be quite happy here. A lovely afternoon spent with her at the Summer Fete yesterday. Lots of work put in by the staff and volunteers for residents and relatives.

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Review from Wendy G (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic day at the Fete 20th August at Overbury House. Everyone worked so hard. The manager does well to do what she does. Enjoyed the day and great to see residents and families having a fantastic day.

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Review from Brian B (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home.

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Review from Stuart B (Son of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident now for over 18 months. During that time she has been well cared for and certainly has not gone hungry! I visit often as I live very locally and always find her in good spirits. The interaction between staff and residents is a key fact for me and why I chose this home initially.
I have heard innocent comments recently indicating "we are short staffed today" Please don't let standards slip.

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Review from N D (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the cares very good and pleasant to my mother. There seems to be lots of things going on now than before.

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Review from Jenny H (Daughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since Mum became a resident at Overbury House she is back to her old self. Gone is the grumpy, self obsessed lady we had to be with for years. The biggest compliment for Overbury however came from Mum herself when she told me I could go travel as I would know she was happy and safe!" Wonderful,
caring staff, lots to do, from parties and singers, mobile petting zoo and a lovely boat trip along the broads today. Thank you thank you Overbury House.

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Review from Kenneth L (Husband of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife arrived at Overbury House on 21st March 2016 she has been treated with the utmost care and consideration. The staff are all very friendly and spend time talking to her when she is on her own. She enjoys most of her meals and her general health and wellbeing has vastly improved since arriving
at the home.

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Review from Emily H (Granddaughter of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit this home the staff are extremely friendly and welcoming. From what we have seen the residents are very well cared for, always well turned out and their routine runs smoothly. The newly decorated rooms are outstanding and great that they now have a dedicated person for activities.
If I were to have one suggestion it would be to get someone to come in to do rehabilitation with the residents.

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Review from J S (Wife of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, lovely day.

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Review from Dick H (Friend of Resident) assisted by family/friend published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really enjoy coming to visit my friend. The activities lady has made a difference to the ethos of the home. The managers new ideas of themed rooms really looks after the people at Overbury House. The staff are on the ball, the residents all look very happy. Will definitely recommend this home.

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Review from Wendy G (Wife of Resident) published on 29 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husbands been in Overbury since February. Excellent staff. Manager has got some great ideas for the place. Everyone goes out of their way to say hello. Cannot fault the care my husband receives. I have worked myself in care homes for years. My husband has had respite in quite a lot over the years.
I'm so happy I have found the permanent stay as this can be heartbreaking. I say this with ease the care is brilliant.

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Review from Teresa H (Wife of Resident) published on 25 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is treated with care consideration and dignity by all the staff. I have received advise and wonderful support. All aspects of his care is discussed including any changes. I enjoyed being involved in celebrations for the Queens birthday. It was lovely to see all residents visitors and staff
having a great time. It has a been a traumatic and difficult time for me having to see my husband going into residential care, but I feel lucky that he is in Overbury House. Many thanks to all the staff.

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Review from Richard I (Husband of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant stay for my wife, her first, much better than previous stays at other care homes. I will be most relaxed to spend time away knowing that my wife is going to be well cared for. As I am a husband, lone carer and my wife's problems give her a hard time with her meds/illnesses, so being well cared
for when I am away is very important.

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Review from Caroline H (Daughter of Resident) published on 22 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the support given both to my father as resident but also to my mother. The new manager is excellent and has introduced a number of great initiatives, we love the garden theme room and the table tennis! All the staff have been very reassuring and have been available to address any
of our questions or concerns. The home has a lovely feel to it and nice gardens. Nothing is too much trouble and the manager encourages feedback from relatives in monthly meetings. This is a fantastic opportunity to understand plans for the future and we look forward to seeing these happen.

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Review from TP (Husband of Resident) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Was so pleased to see the Manager working on the floor. I saw her bathing another gentleman on the same floor as my wife. Staff seem happier now and the atmosphere and care has gone up in my opinion, its nice to see the staff led. I have noticed my wife is checked on and offered fluids more frequently
than before.

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Review from Robert M (Son of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad's room is in a quiet part of the home and he can come and go as he likes. A lift takes him down to the residents lounge. He has his own chair that reclines in his room and that is always clean and tidy. He likes to spend more time in his room so meals are brought to him. Dad is very happy and content
and that is my main concern. The home now has a new manager and I look forward to seeing a more stable staff

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Review from Glenys C (Niece of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt and uncle have been in Overbury House for the last year, the rooms are very clean and well looked after. The staff at the home are very kind and caring. My aunt died two months ago in the home and the care she received was excellent. They helped my uncle get over her death and were very kind
to me. My uncle is very happy there.

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Review from Pauline W (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always shown my mother the upmost kindness, respect and dignity. They gave her a fantastic 100 birthday party, and allow us as a family to also celebrate in a private room back in March 2015. During her last few days they sat with her day and night when I couldn't be there. The undertaker
even remarked on the level of care and dignity shown to her. I would also like to say the way they also looked after myself during mums last two days was wonderful and so full of care and understanding over busy house's staff are fantastic.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Overbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Overbury House is calculated as follows: ( (135 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 177 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Overbury House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Sep 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (2)

Alison

Alison Hilditch

Job Title: Home Manager

Joined: 2020

Alison started working at Healthcare Homes on 15th June 2020. She has professional qualifications as follows; RGN, NVQ 5 in management and leadership, Dementia training, Level 3 in End of Life care.
Alison decided to work at Healthcare Homes as she had heard amazing things about them and how they are expanding their company and it was something she wanted to be a part of.
Prior to starting at Overbury House, Alison has been an RGN for 13 years and has worked in the health care settings for 25 years. She worked at a Nursing home in North Walsham where she was the manager for 2 years.
She believes to be good in her role she should have good leadership skills, be compassionate, caring, understanding, experienced in health care and have qualifications.
The favourite part of her working day is when the residents are up and around, looking happy and content.
The biggest professional challenge in her career to date was assisting my last home in receiving a good rating across the board. There have been many challenges as a home manager but with a good team, they can be overcome.
Her biggest career highlight to date was completing her nursing degree and working her way up to Home Manager.
The qualities she thinks make a good home manager are being open and honest, supporting residents and staff, ensuring the residents receive a high standard of care.
Outside of work she loves spending time with her family. Her favourite past time is taking her two children and dog to the beach.
The things she is looking forward to the most about working at Overbury House is getting to know the residents and their families, ensuring all residents receive the best care and achieving a CQC rating of outstanding as I feel Overbury deserves it.


Carol

Carol Boyles

Job Title: Deputy Manager

Prior to working at Overbury House, I was a Senior Care Assistant at a nursing and residential care home with dementia.
My biggest career highlight was the recognition of hard work and dedication and being promoted to Deputy Manager.
I enjoy all of my working day; the most rewarding part is being able to make a resident smile. I enjoy the day to day challenges of the job. Being able to make a difference to a resident’s day is most rewarding.