Sanford House Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 25 reviews in the last 2 years. Over all time Sanford House Nursing Home has 75 reviews.
Review from Pat P (Wife of Resident) published on 14 March 2025
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Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford House Nursing Home. We are so sorry for your loss, and we hope we made your husband's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.
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Review from Joanne N (Daughter of Resident) published on 31 January 2025
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Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
We would like to thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are sorry for your loss, and we hope we made your father's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from M N (Husband of Resident) published on 9 December 2024
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Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Roly G (Son of Resident) published on 6 December 2024
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Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are so sorry for your loss, and we hope we made your Dad's time with us as comfortable and as peaceful as possible. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.
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Review from Petra D (Daughter of Resident) published on 17 October 2024
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Reply from Maebh McCormack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and your feedback reflects this. Your comments will be passed on to the team.
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Care / Support
Cleanliness
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Management
Safety / Security
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Value for Money
Review from Vivienne E (Wife of Resident) published on 3 October 2024
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Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review, Vivienne. We are so pleased to read your positive comments about our care home and we're glad the service we provided met your expectations as this is what we strive to do every day. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Suzanne L (Wife of Resident) published on 17 September 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. We are so sorry for your loss. Your feedback will be shared with the team.
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Review from A H (Resident) assisted by family/friend published on 9 September 2024
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Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care you received and the recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback has been passed on to the team.
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Review from Raymond S (Husband of Resident) published on 9 September 2024
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Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home
Raymond, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be delighted to hear your feedback.
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Review from Marianne F (Daughter of Resident) published on 10 April 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Marianne, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.
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Care / Support
Cleanliness
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Food & Drink
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Management
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Value for Money
Review from Andrew W (Son of Resident) published on 22 March 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karl M (Son of Resident) published on 22 March 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Dear Karl, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford House Nursing Home. We are sorry for your loss. Your feedback will be shared with the team. Also, we continually strive to improve the care and service we provide and appreciate your feedback relating to security and rooms. All comments will be passed on to the team and discussed fully.
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Review from Judy A (Partner of Resident) published on 12 March 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Judy, thank you for taking the time to leave us a review and we are pleased to read your positive comments about your partner's care at Sanford House Nursing Home and it is lovely to hear he is settling in at the home. Your feedback will be passed on to the team.
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Review from Hazel C (Daughter of Resident) published on 23 February 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Hazel, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephen H (Son-in-law of Resident) published on 23 February 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Stephen, we would like to thank you for taking the time to leave us a review and fo your positive comments about the home and team at Sanford House Nursing Home. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T H (Husband of Resident) published on 23 February 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your wife is receiving and the recognition of the team at Sanford Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us and your kind comments reflect this. Your feedback has been passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne H (Daughter of Resident) published on 22 February 2024
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Lynne, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Sanford House Nursing Home. We are pleased to hear that the workshop on dementia at the care home was informative. The care and services we deliver as a team to our residents and families is extremely important to us and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Christine C (Daughter of Resident) published on 21 December 2023
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time, Christine, to leave a review for Sanford House Nursing Care Home and for your positive comments about our services and team. We are pleased to hear your mother is getting the care she deserves. We continually strive to improve the care and service we provide and appreciate your feedback. I would like to invite you to discuss your thoughts on how we can improve our rooms at Sanford House Nursing Care Home further.
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Review from Anita B (Sister-in-law of Resident) published on 18 December 2023
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Anita, we would like to thank you for taking the time to leave us a review and positive comments about the home and team at Sanford Nursing Home. All comments will be passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dean B (Husband of Resident) published on 21 November 2023
Submitted via Postal Card •
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Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home
Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care Sanford House Nursing Home provided and your recognition of the team. Your feedback has been passed on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.706) out of 10 for Sanford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.706 for Sanford House Nursing Home is calculated as follows: ( (210 Excellents x 5) + (56 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 279 Ratings = 4.706
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sanford House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Oct 2019
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Job Title: Home Manager
Joined: 2023
As the Home Manager I believe our residents are our priority, and we are privileged that they choose to be in our homes and care and trust us to support their needs.
I completed my Nursing Degree at Trinity College Dublin in 2010 and moved to the UK in 2011. Since becoming a Registered Nurse, I have worked in a variety of roles within the care sector for over 13 years. I have worked with adults with learning disabilities and mental health problems in secure services for over 4 years and then moved on to Dementia and Nursing Home Care. I progressed to a clinical lead role and then onto the part of Home Manager. I also supported homes across Norfolk and Suffolk as an Operations Manager.
Working across various settings has supported my clinical and management skills development.
I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too. I encourage person-centred care and reflect this in how the staff team works and delivers their care.
I am passionate about putting residents first as we are given the opportunity to work in their homes and care for and support their needs.
I enjoy training developing and mentoring my team members to grow and develop in their roles at home and within the company.
In my spare time, I love to spend time with family and friends. I enjoy reading, running, and watching rugby. I also enjoy travelling when possible visiting different cities and countries and experiencing different cultures.