Sanford House Nursing Home

Danes Fort Drive, Swanton Road, Dereham NR19 2SD
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9.7 75 Reviews
  • Sanford House Nursing Home, Dereham
Sanford House is located in a quiet residential area of Dereham, providing the highest standard of nursing and nursing dementia care for up to 40 elderly people on a short and long term basis.

As the home is built on one level it is ideal for those with mobility problems, being both safe and accessible. All rooms and services are laid out over the ground floor and the home is arranged in a quadrangle around an attractive courtyard garden. Many rooms feature patio doors accessing into the courtyard area.

Sanford House is part of Caring Homes, an established, family-run care company. Every team member receives their unique ‘Living in My World’ dementia training which is accredited by City and Guilds. It highlights the importance of meaningful activities and a stimulating environment for people living with dementia, as well as addressing clinical aspects of care.

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Care Provided by Sanford House Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Maebh McCormack-Hall (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Sanford House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,345
    • Self-Funded Nursing Dementia Care from £1,399
    • RESPITE Self-Funded Nursing Care from £1,545
    • RESPITE Self-Funded Nursing Dementia Care from £1,599
  • (these prices are only a guideline, please contact Sanford House Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Sanford House Nursing Home Reviews (75)

Total of 75, showing 21-40
9.7

Sanford House Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 25 reviews in the last 2 years. Over all time Sanford House Nursing Home has 75 reviews.

Overall Experience

  • 51
  • 22
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Date Published

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Review from C C (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place has a warm welcoming atmosphere with kind caring staff. My mum is treated with as much dignity as possible, her needs are met and is comfortable with her condition. The staff are always on time doing the tasks they have to do for her, the staff are always asking if I need any help. I was worried
when the subject of nursing homes came up but I needn't have worried, all the other residents seem to be happy.

Reply from Maebh McComack-Hall, Sanford Nursing Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review. We are pleased to read your kind words and positive comments about your mother’s care at Sanford House Nursing Home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from David B (Brother of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given to my brother over the past five-and-a-half years and would not wish for him to be moved anywhere else.

Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home

Thank you for taking the time to leave us a review, David. We are so pleased to read your positive comments about the care your brother is receiving and the recognition of the team at Sanford House. Your feedback has been passed on to the team.


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Review from S F (Daughter of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Mum is looked after very well. She seems to be quite happy here. The staff are all very helpful and friendly, and nothing seems to be trouble for them.

Reply from Maebh McCormack-Hall, Home Manager at Sanford House Nursing Home

We would like to thank you for your words of kindness and appreciation of the team here at Sanford House. Your comments will be passed on to the team.


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Review from Peter D (Brother of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was only at Sanford House for about six weeks, having been discharged from hospital with a terminal illness, but in that time they couldn't do enough for him. From the day he arrived, they were keen to let him 'furnish' his room as he wished, even mounting his massive 62 inch TV on the wall.
The
staff were always friendly and welcoming, and that was great both for my brother and also us as his family and his other visitors. The room had a door direct to the garden and, whilst towards the end of his stay he couldn't get himself outside, he was able to open the door and look outside, see the garden and feel the breeze.
It was particularly nice to know that in his last few days, one staff member gave my brother ‘permission’ to let go. I know that’s so important to do and the one thing my optimism got in the way of doing myself. I am glad my brother spent his days at Sanford House and my thanks go to the staff who supported him through the last of his days.

Reply from Maebh McCormack, Home Manager at Sanford House Nursing Home

Thank you for your kind words and recognition of the team at Sanford House. We are so sorry for your loss and we hope we made your brother’s time with us was as comfortable and as peaceful as possible, particularly by helping him furnish his room the way he wanted it. Your comments will be passed on to the team.


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Review from Stephen W (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is very good; however, attention to detail is an area that requires improvement. The limiting factor may be minimum wage staffing. This might require more resources devoted to training.

Reply from Maebh McCormack, Home Manager at Sanford House Nursing Home

At Sanford House, we always welcome feedback from our customers, so thank you for taking the time to leave this review. We are always keen to learn how we can improve the services we provide, and we will contact you shortly to discuss this in further detail.


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Review from L M (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sandford House is recently under new management; in the early days of this change, I raised a problem, but it was dealt with very promptly, efficiently and effectively. I was very impressed.
My father is a difficult man, and the staff are excellent with him.
My only lower score is that the decor
in the whole facility is tired and non-stimulating.

Reply from Home Manager, Home Manager at Sanford House Nursing Home

Thank you for your kind words and recognition of the team at Sanford House. We are pleased to hear that your father is receiving such good care. We will take your comments regarding the décor onboard and look at a plan to improve the facilities moving forward. Your comments will be passed on to the team.


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Review from Jessica C (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the staff do the best they care.
It is warm and safe, which is the priority.
I think the food offered could be healthier (too much sugar).
Not enough outside time/access to gardens.
Very pleased with the new manager and changes.
Not yet seen a contract for my father.

Reply from Home Manager at Sanford House Nursing Home

Jessica, thank you for your feedback, which we have passed on to the team. The well-being of our residents is our absolute priority, and we understand how important eating nutritious meals and enjoying fresh air can be. We are always interested in learning how we can improve the services we provide, and we will contact you shortly to discuss this in further detail.


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Review from D R (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Rude staff. Meals inconsistent, some days good, other days inedible, and meals not very hot, sometimes lukewarm at best. Have been times when pudding was not delivered at all. The cleaning is hit and miss, and some staff can be noisy and not considerate to the residents who are sleeping or having quiet
time. More staff training is needed, relatives need to be listened to, and relatives' words need to be acted upon or passed on to a senior staff member.

Reply from Home Manager, Home Manager at Sanford House Nursing Home

We pride ourselves on the resident experience and take comments such as this seriously as it is not typical of the positive feedback we receive. We would like to speak with you to learn from your experience and we will contact you to discuss the matter further. We are committed to using feedback to continue to improve the services we provide.


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Review from Irene T (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff at Sanford House for their friendly and caring attitude towards my mum in her final few weeks of life. Although Mum was not very communicative towards the end, she did say how well looked after and kind the staff were. I cannot speak highly enough of Sanford House
and would recommend them to everyone.

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Review from Jeanne N (Wife of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has complex needs and the staff cope very well to manage this. He is cared for extremely well. The staff are always very friendly and approachable and the care home is always very clean and welcoming to visitors. The home has set up a family monthly form to meet with the manager as well as
a monthly newsletter which is shared with families of residents.

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Review from Karen W (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident has been in this care home for 10 months and have always found the staff excellent, caring, friendly and treat my relation with dignity. The home is very clean and they organise a good variety of activities for the residents. Manager is also very approachable and has put excellent communication
to the family. They are also very experienced in dealing with challenging behaviour which is very difficult to deal with. Excellent care home.

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Review from Moira D (Wife of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the staff helpful and very courteous.

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Review from Lesley S (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased my Mum came here as she is being cared for very well.

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Review from D S (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff I have had contact with either in person or by phone have always been polite in relation to my dad. Have always treated him with dignity.
The process of booking appointments and tests seem to be well organised.

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Review from Betty P (Wife of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home manager and all staff very helpful. Room comfortable. Considering my husband is a very private, independent person, he is treated with kindness and dignity. His breakfast is his most important meal of the day; he enjoys that.

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Review from Wendy H (Friend of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor - always made welcome. Had Christmas lunch's a few time and Birthday celebrations. Enjoyed the activities with other residents and staff.

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Review from J L (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think my dad was happy here. He was in a poor way when he went in and didn't really understand what was going on. Someone was called in to give him one to one to help him settle. This member of staff then gave him fantastic treatment until he died. I am very impressed with the staff and everyone I
had dealing with.

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Review from S S (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sanford House accepted my father at the end of his life when the complexity of his needs meant that many other settings felt unable to offer suitable care for him. From the beginning, management and staff were unfailingly welcoming, caring and supportive to both dad and all the family members who were
able to visit.
Nursing and care staff took the time to get to know dad's needs and moods and adapt their care accordingly. There was a calm and positive atmosphere in the home with lots of activities on offer, although dad was not able to participate in many of them.
All in all the family will always be grateful for the care Sanford House provided in the time dad was with them and we were reassured that dad could not have had better care in that time.

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Review from D C (Daughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last few years I fell that my mother has been very well cared for. She was always kept clean and very presentable. I was always kept in the loop regarding aspects of her care. I have every respect for all the members of staff within the care home. I have nothing but admiration for the home and staff.

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Review from S G (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault anything and can only express my heartfelt thanks to all the management and staff for the excellent care my mother receives.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Sanford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Sanford House Nursing Home is calculated as follows: ( (210 Excellents x 5) + (56 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 279 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sanford House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Maebh

Maebh McCormack-Hall

Job Title: Home Manager

Joined: 2023

As the Home Manager I believe our residents are our priority, and we are privileged that they choose to be in our homes and care and trust us to support their needs.


I completed my Nursing Degree at Trinity College Dublin in 2010 and moved to the UK in 2011. Since becoming a Registered Nurse, I have worked in a variety of roles within the care sector for over 13 years. I have worked with adults with learning disabilities and mental health problems in secure services for over 4 years and then moved on to Dementia and Nursing Home Care. I progressed to a clinical lead role and then onto the part of Home Manager. I also supported homes across Norfolk and Suffolk as an Operations Manager.


Working across various settings has supported my clinical and management skills development.


I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too. I encourage person-centred care and reflect this in how the staff team works and delivers their care.


I am passionate about putting residents first as we are given the opportunity to work in their homes and care for and support their needs.


I enjoy training developing and mentoring my team members to grow and develop in their roles at home and within the company.


In my spare time, I love to spend time with family and friends. I enjoy reading, running, and watching rugby. I also enjoy travelling when possible visiting different cities and countries and experiencing different cultures.