Sanford House Nursing Home has a Review Score of 9.7 (9.706) out of 10, based on 25 reviews in the last 2 years. Over all time Sanford House Nursing Home has 75 reviews.
Review from Richard D (Grandson of Resident) published on 28 November 2017
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Review from Lucy E (Daughter of Resident) published on 15 June 2017
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Review from Angela D (Daughter of Resident) published on 23 March 2017
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Review from Leslie C (Husband of Resident) published on 20 March 2017
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Review from Robin G (Son of Resident) published on 15 February 2017
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Reply from Joan Auton, Home Manager at Sanford House Nursing Home
Thank you for taking the time to review Sanford House. We take great pride in ensuring we deliver safe, high-quality care and facilities. We always take time to understand the needs and interests of our residents and pride ourselves on providing outstanding choices when meeting the needs of every resident’s individual requirements. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.
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Review from Ray B (Husband of Resident) published on 27 January 2017
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Review from C B (Daughter of Resident) published on 12 January 2017
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Review from Gillian W (Niece of Resident) published on 11 January 2017
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Review from Jocelyne Q (Daughter of Resident) published on 6 January 2017
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Review from R S (Son of Resident) published on 5 January 2017
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Review from Julie N (Daughter of Resident) published on 27 December 2016
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Review from Brenda M (Daughter of Resident) published on 22 December 2016
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Review from Anne H (Husband of Resident) published on 22 November 2016
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Review from Mel B (Wife of Resident) published on 23 August 2016
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Review from Valerie H (Wife of Resident) published on 17 September 2015
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The Review Score of 9.7 (9.706) out of 10 for Sanford House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.706 for Sanford House Nursing Home is calculated as follows: ( (210 Excellents x 5) + (56 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 279 Ratings = 4.706
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sanford House Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Oct 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
As the Home Manager I believe our residents are our priority, and we are privileged that they choose to be in our homes and care and trust us to support their needs.
I completed my Nursing Degree at Trinity College Dublin in 2010 and moved to the UK in 2011. Since becoming a Registered Nurse, I have worked in a variety of roles within the care sector for over 13 years. I have worked with adults with learning disabilities and mental health problems in secure services for over 4 years and then moved on to Dementia and Nursing Home Care. I progressed to a clinical lead role and then onto the part of Home Manager. I also supported homes across Norfolk and Suffolk as an Operations Manager.
Working across various settings has supported my clinical and management skills development.
I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too. I encourage person-centred care and reflect this in how the staff team works and delivers their care.
I am passionate about putting residents first as we are given the opportunity to work in their homes and care for and support their needs.
I enjoy training developing and mentoring my team members to grow and develop in their roles at home and within the company.
In my spare time, I love to spend time with family and friends. I enjoy reading, running, and watching rugby. I also enjoy travelling when possible visiting different cities and countries and experiencing different cultures.