Saxlingham Hall Nursing Home

The Green, Saxlingham Nethergate, Norwich NR15 1TH
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9.7 38 Reviews
  • Saxlingham Hall Nursing Home, Norwich
Saxlingham Hall is a welcoming home offering nursing, residential, and palliative care, set in the peaceful countryside near Saxlingham Nethergate. With space for up to 34 residents, the home provides a safe and supportive environment where people feel valued, respected, and cared for.

The dedicated team at Saxlingham Hall takes the time to get to know each resident, ensuring care is tailored to their needs and preferences. Whether it’s pursuing hobbies, enjoying group activities, or simply spending time in good company, residents are supported to enjoy each day in their own way. The catering team prepares delicious, home-cooked meals that cater to all dietary needs, with support available for those who need help with eating and drinking.

Saxlingham Hall is a place where connections matter. Couples can share a room if they wish, and family and friends are warmly welcomed, with thoughtful arrangements in place to ensure visits are meaningful and enjoyable. The home’s beautiful gardens provide a tranquil space to relax and take in the natural surroundings, adding to the sense of peace and comfort.

With its focus on compassionate, person-centred care, Saxlingham Hall is a home where residents can feel truly at ease.

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Care Provided by Saxlingham Hall Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Rogers (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Saxlingham Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
  • (these prices are only a guideline, please contact Saxlingham Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting hours


  • Parking

  • On site parking available


Saxlingham Hall Nursing Home Reviews (38)

Total of 38, showing 1-20
9.7

Saxlingham Hall Nursing Home has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Saxlingham Hall Nursing Home has 38 reviews.

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Review from J B (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in well and is very happy with her room as it overlooks the garden. The staff have been amazing and nothing is too much trouble. She enjoys the activities especially the mini bus outing to an animal sanctuary and the visiting owls. She finds the food average and would like more
variety in fresh vegetables and fruit.

Reply from Ben Rogers, Registered Manager at Saxlingham Hall Nursing Home

Thank you for your feedback of Saxlingham Hall and kind words about the staff team. I will ensure that the information is filtered throughout the home to ensure that we improve the support/services provided.


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Review from Ros P (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my 100-year-old father is wonderful. The home has catered for a medal presentation and a 100th birthday party. The thought that went into decorating the dining room was excellent. Wonderful cakes, nibbles, wines and beverages provided for over 30 guests we invited, a day of priceless memories
made for us all. The daily menu is varied and the food is excellent. The staff have my highest gratitude, all are caring and attend to their patients with great respect and for us, they now feel like wonderful friends. I now leave for Australia but know my father will be well looked after by our extended family, thank you so much.

Reply from The Manager, Ben Rogers at Saxlingham Hall Nursing Home

Thank you so much for your kind words about Saxlingham Hall, it continues to be our privilege to have your dad with us.


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Review from Jane W (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm and caring atmosphere provided for our mum in her final days.

Reply from Jan Seal, National Operations Manager at Saxlingham Hall Nursing Home

Thank you Jane for taking the time to review our home and your experience.


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Review from C D (Granddaughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My grandmother is happy at the nursing home. The staff are all very pleasant when I visit and my grandmother gets on well with the staff. My grandmother has no complaints. However, I feel that there could be some improvements. I feel there needs to be more staff and more focus on the wellbeing of the
residents, especially getting them involved in activities so they are not so isolated. Sometimes I feel residents are got up too late also. I also dislike the curtains on the bathroom doors and would like to see these replaced.

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Review from D R (Husband of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has had two fortnight periods in Saxlingham Hall and received excellent care and treatment while there. Accommodation standards are high, food is very good and the atmosphere in the home is of a very caring nature.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

Thank you for your review, we are so pleased you enjoyed your respite stay with us here at Saxlingham Hall Nursing home.


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Review from Kay B (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy at Saxlingham where he felt so at home. The staff go above and beyond to create a happy caring environment and nothing was too much trouble. Their ethos of valuing relatives the same as residents was a wonderful refreshing approach and contributed immensely to the exceptional
compassionate atmosphere within the home. Everyone, kitchen staff, housekeeping, nursing, carers and management were tremendous, nothing was too much trouble and I cannot thank them enough for taking the best of care of my father who, I know appreciated you all.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you so much for your wonderful review; it really is appreciated. It was an absolute pleasure to look after your father whilst he was here at Saxlingham Hall and support you through this difficult time. We will share your comments with our staff. Thank you very much.


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Review from Keith T (Son of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Mum left the hospital after a stroke and needed residential care, Saxlingham Hall was recommended. From our first contact by telephone, we were impressed by the service we received, so arranged a viewing. On arrival, everyone was helpful and welcoming. The manager took us round the hall's facilities
and showed us the rooms available. The standard of hygiene was very high, and there seemed a calming atmosphere which we liked. This was the place for Mum. When Mum arrived after 14 weeks in the hospital, she was very low in mood and had lost her appetite and much weight. The kind and caring staff have managed to reverse this. She’s much brighter in mood, eats better, and her teeth are lovely and clean again. Mum barely spoke when she arrived. Now she is quite chatty and loves to be involved with the activities provided. All staff are kind, friendly and extremely helpful. We are very grateful for the care provided to Mum and for the help/guidance given to us by everyone there.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

Thank you for this lovely review. I am so pleased you feel your mother's well-being has improved whilst being here at Saxlingham Hall. I will share this feedback with the staff.


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Review from Caroline J (Respite Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks at Saxlingham Hall earlier this year. At 95, it was her first experience of respite care in a residential home. Thrilled with everything, she is looking forward to a return visit in July. The house and gardens are beautiful. The facilities are clean and second to none, and
the staff were professional, kind and keen to do all they could to ensure that the varying needs of every resident were met. I cannot recommend Saxlingham Hall highly enough.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

Thank you for this wonderful review. We are so pleased your mother had a nice stay with us, and we are looking forward to her returning for a few weeks in July.


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Review from John O (Next of Kin) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a note to thank you for your kindness given to my mother in her short end-of-life palliative care; thank you so much.
The staff were very kind and professional and treated us with so much respect.
Kind regards.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you very much for your kind review, and we are so pleased that you were happy with the care that your mother received whilst she was with us at Saxlingham Hall.


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Review from E C (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Saxlingham for a considerable time. All the staff both nursing and otherwise are fabulous. I am unable to see Mum regularly, so I am totally reliant on the care that they give. They are always very helpful if I have a concern and the kindness that they show my mum is second to
none. The proof of the pudding, as they say, is that Mum is very happy and content at Saxlingham.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you very much for your kind review; it really is appreciated. We are very happy that your mother has settled so well at Saxlingham Hall, and it is a pleasure to look after her.


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Review from Jeanette D (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Saxlingham in January 2023. It was a difficult choice to put her into residential care, but choosing Saxlingham was the right one.
I cannot praise every member of the staff enough; they dealt with us all with complete care and compassion through a very difficult time.
Without a doubt,
I would recommend the Hall.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you for your kind review, and I am pleased that you were happy that you made the right decision for your mother. I will share this review with all our staff, who will be very appreciative of your kind comments.


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Review from Stuart D (Husband of Resident) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was discharged from the hospital to palliative care just before Christmas 2022. Regrettably, the palliative care system over a Christmas period was unobtainable over such a public holiday period, and it was down to myself to care for my wife. After this public holiday, it was clearly obvious
that I required professional help, and Saxlingham Hall was approached, and my wife was admitted. She settled in very quickly with the help of the lovely staff and management. The management gave me information as to the correct financial procedures, which needed to be put in place, and their guidance was invaluable. My wife remained at Saxlingham until she passed away having been treated with the utmost care and consideration. On our regular visits to see her, we were received with friendliness, and nothing appeared to be too much trouble. There is an employee of the month scheme in place, which I felt was applicable to all the staff I had the pleasure of meeting who were very kind to me and my wife.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

We are so appreciative of your lovely review for Saxlingham Hall and are very pleased you were happy with the care your wife received whilst she was with us. It was a pleasure to meet all your family and thank you for the kindness shown to our staff. I will share this review with all our staff.


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Review from C S (Daughter of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have very happy that our father was able to stay for two weeks respite following a serious illness. The staff were friendly, kind and caring. The only negative was the lack of in-house physiotherapy and similar available for the cost of life minimal two-week stay. Lovely location and a calm environment.
Thank you.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you for your kind review, and we are really pleased to hear that you were happy with your father's care whilst he has been here at Saxlingham Hall. He was a pleasure to look after, and we can follow up on your comments about the lack of physiotherapy with our GP.


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Review from Philip D (Son of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very good and friendly and looked after my mum in her final days with the utmost respect.
Even offering myself a hug if needed at such an upsetting time.
Thank you and all the staff who work there.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

Thank you very much for your kind review. This is very much appreciated by us all, and I am so pleased you were happy with your mother's care during her final days. I will share your review with all our staff.


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Review from Nicky R (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I rang to make an enquiry the staff could not have been more welcoming, kind and compassionate. The care my mother received from all staff (cleaner/kitchen and nursing) was 1st class. As a family, we were made very welcome and made part of the Saxlingham Hall family. I can not thank
all the staff enough for the care they gave my mother and how much they supported my father.

Reply from Wendy Rout, Deputy Manager at Saxlingham Hall Nursing Home

We are so appreciative of your lovely review. It was a pleasure to look after your mother and meet such a kind and caring family. I will share your review with all of our staff.


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Review from Jane A (Daughter of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Saxlingham in August 2022, underweight and in poor condition after being in a previous care home.
Dad has complex medical needs and is not the easiest person to look after when he has anxious, confused periods, which can last for several days and nights; the staff have always dealt
with these in a professional and very caring way.
I believe that Saxlingham has done everything it could possibly do to keep Dad safe and comfortable, which has not been easy.
Dad, his clothes, his room and the Hall, in general, are always very clean.
The staff consulted the family and kept them informed at every stage of Dad's care.
I would highly recommend Saxlingham Hall.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

We are so pleased you feel the staff look after dad in a professional and caring way. Thank you for your kind words. I will ensure this is shared with the team here at Saxlingham Hall.


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Review from J P (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Saxlingham Hall for over 12 months. I have been most impressed with the care and kindness of all the staff. I would have no hesitation in recommending Saxlingham Hall to anyone needing nursing care.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

We are so pleased you feel Mum receives care and kindness from all staff. We are glad to hear you would recommend us to others in need of nursing care. Thank you for your kind review.


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Review from Mary K (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with our mother's care at Saxlingham Hall. The staff are very professional, kind and caring, and Mum is happy, which is so important. She enjoys the food and the countryside views from her rooms, which remind her of home.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

Thank you for your lovely review; we are glad mum is happy with her stay here at Saxlingham Hall.


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Review from Y W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Saxlingham at the end of October. She was underweight, and following several falls, my sister and I decided that living independently was no longer an option.
I visited many care/nursing homes; however, the moment I stepped inside Saxlingham and was shown around, I knew I had found
the one.
The swift response from the nursing home meant Mum was in within a matter of days. It took a while for her to settle, but the wonderful staff made her feel at home.
Moving forward a few months, Mum has put on weight and is very settled. I cannot thank the staff enough for their care, attention and dedication.
I have to travel a distance to see my mum, there were more local options, but in my mind, there was no option. Saxlingham is perfect. Thank you.

Reply from Helen Harvey, Home Manager at Saxlingham Hall Nursing Home

We are so very pleased to hear that you feel mum is in the right place and is now settled. Thank you for your kind review.


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Review from Fiona T (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Saxlingham Hall after a period in the hospital and another care home following a fall. She had become very frail, and the experience had affected her spirit and well-being - she was also recovering from delirium brought on by her pneumonia and possibly the drugs necessary to treat
it. At first, she was reluctant to feel that she could not go back home, but the care and support she received from all the staff at the Hall really revived her spirits, and she came to love her room with the view of the garden and the activities that she could participate in. Within a few days, you could see the return of her interest and engagement in life, her sense of humour and fun, her appetite revived, and her mental health improved no-end. Sadly she was only a resident for six months before she died, but by now considered Saxlingham Hall to be her home. I have no hesitation in recommending to anyone the excellent care and support that everyone, whatever their role at the Hall, gave to my mother in her final months.

Reply from Wendy Rout, Administrator at Saxlingham Hall Nursing Home

Thank you for your very kind review. Your mother was a joy to look after, and we all miss her positive outlook, sense of humour and wonderful artwork. We very much appreciate your feedback.


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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Saxlingham Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Saxlingham Hall Nursing Home is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 146 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Saxlingham Hall Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Ben

Ben Rogers

Job Title: Home Manager

Joined: 2024

Saxlingham Hall has a lovely atmosphere, with a truly caring staff team. I believe we enrich the lives of our residents by putting them at the centre of all that we do.


Susan

Susan Denny

Job Title: Trainee Assistant Practitioner

“I started working at Saxlingham Hall in July 2011 and I have been working for Healthcare Homes since March 2020, when Saxlingham Hall joined the group. I have level 2 and 3 in Health and Social care. I also have a level 2 in functional skills. I love working with the team knowing we have delivered good quality care to our residents”


Shelley

Shelley Wilkin-South

Job Title: Trainee Assistant Practitioner

“I think it is important to be caring, patient, positive, sympathetic, encouraging and to listen to people. I love working with a great supportive team and having the chance to practice my new role.”


Jade

Jade Morris

Job Title: Administrator

Joined: 2023

I started at Saxlingham Hall as an administrator at the start of June 2023 and really enjoy the variety of the role – no day is the same. The home is a lovely place to work in including all of the other staff and the resident. I like that I have the freedom to get to know the residents and their relatives whilst also keeping up to date with all the home’s paperwork. My favourite thing about working here is that everyone is always in a good mood and willing to help each other when needed.


Bridget

Bridget Leighton

Job Title: Head Housekeeper

I have worked here for almost 18 years and love being head of Housekeeping. Saxlingham Hall is a lovely place to work, and I really enjoy getting to know the residents and the atmosphere here – especially within the team and how everyone pulls together.


Frequently Asked Questions about Saxlingham Hall Nursing Home

What types of Care is Saxlingham Hall Nursing Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Saxlingham Hall Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Saxlingham Hall Nursing Home have?

There are 32 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Saxlingham Hall Nursing Home?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Saxlingham Hall Nursing Home to the centre of Norwich?

7.5 mile(s) as the crow flies, distance by road may be significantly further.