Saxlingham Hall Nursing Home

The Green, Saxlingham Nethergate, Norwich NR15 1TH
Submit a Review
9.7 38 Reviews
  • Saxlingham Hall Nursing Home, Norwich
Saxlingham Hall is a welcoming home offering nursing, residential, and palliative care, set in the peaceful countryside near Saxlingham Nethergate. With space for up to 34 residents, the home provides a safe and supportive environment where people feel valued, respected, and cared for.

The dedicated team at Saxlingham Hall takes the time to get to know each resident, ensuring care is tailored to their needs and preferences. Whether it’s pursuing hobbies, enjoying group activities, or simply spending time in good company, residents are supported to enjoy each day in their own way. The catering team prepares delicious, home-cooked meals that cater to all dietary needs, with support available for those who need help with eating and drinking.

Saxlingham Hall is a place where connections matter. Couples can share a room if they wish, and family and friends are warmly welcomed, with thoughtful arrangements in place to ensure visits are meaningful and enjoyable. The home’s beautiful gardens provide a tranquil space to relax and take in the natural surroundings, adding to the sense of peace and comfort.

With its focus on compassionate, person-centred care, Saxlingham Hall is a home where residents can feel truly at ease.

Show Saxlingham Hall Nursing Home on the Map

Care Provided by Saxlingham Hall Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Rogers (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Saxlingham Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
  • (these prices are only a guideline, please contact Saxlingham Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no set visiting hours


  • Parking

  • On site parking available


Saxlingham Hall Nursing Home Reviews (38)

Total of 38, showing 21-38
9.7

Saxlingham Hall Nursing Home has a Review Score of 9.7 (9.712) out of 10, based on 13 reviews in the last 2 years. Over all time Saxlingham Hall Nursing Home has 38 reviews.

Overall Experience

  • 35
  • 2
  • 1
  • 0
  • 0

Date Published

38
1
3
13
25

Review from C B (Cousin of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was a resident at Saxlingham Hall for a period of two weeks’ rehabilitation, following a discharge from the hospital. She was sent home but was not well enough to be cared for at home in her assisted living flat, and so, with no short-term beds available from the NHS or social services, we
had to find a place ourselves. This care home had been recommended by someone who had a similar situation and whose relative was back on her feet after a short stay.
My cousin was not able to walk more than a few steps when she arrived and had to travel in a wheelchair taxi. When I picked her up two weeks later, she was able to walk with her frame unaided and got into a car without any trouble. The physical and mental change in her was marked, and she was on the road to being back to her normal self.
My only concern was that my cousin was not happy with the way she was spoken to on a couple of occasions by one member of staff, but on the whole, her experience was good.

Reply from Wendy Rout, Administrator at Saxlingham Hall Nursing Home

Thank you for taking the time to give us feedback. It always enables us to improve our practice within the home. Following an investigation into the concern you raised about how staff spoke to your cousin, I would like to apologise and assure you that the staff member in question is no longer at the home. I hope your cousin continues to gain her strength, and we wish you all the best for the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely poorly when she first when to Saxlingham Hall, and we thought, at death's door. She has perked up no end and is now comfortable and happy. The staff are wonderful, patient and caring.

Reply from Theresa Parfitt, home Manager at Saxlingham Hall Nursing Home

Thank you for your kind words. I will pass this on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin H (Civil Partner of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner, aged 90, had to be admitted to Saxlingham Hall, just over a month before he died.
Everything about the home is wonderful. It is outstanding.
It is very well and efficiently managed and administered.
All the staff have been marvellous, from the registered nurses to the cleaners.
Everyone
is friendly, cheerful and helpful. The care and management are always professional but carried out with ‘heart’.
Towards the end, I was visiting twice a day, and the staff were very attentive to my needs too.
My partner was beautifully cared for in every way, and he was always sweet and clean, and the room likewise.
I cannot recommend Saxlingham Hall highly enough.

Reply from Theresa Parfitt, home Manager at Saxlingham Hall Nursing Home

Thank you for your very kind words, I will ensure they are passed onto all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Saxlingham Hall Nursing Home. The staff are truly wonderful, so kind, caring and very helpful, as is the management. Mum's care is fantastic, and it brings me much comfort to know she is in a safe place. I feel very relaxed while visiting time home. I can't praise them enough.

Reply from Wendy Rout, Administrator at Saxlingham Hall Nursing Home

Thank you very much for your review and kind words; I will pass this on to all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You approach Saxlingham Hall via a narrow quiet lane in the beautiful countryside and enter the private grounds at the end of a driveway. There are well-kept lawns, flower borders, a patio and outdoor seating, trees and hedges, which all contribute to the peacefulness of the surroundings.
Mum arrived
here from the hospital during Covid lockdown, after suffering a severe stroke, which left her with major disability and vision impairment. She then lost her husband, our Dad, the very next day. Staff were so supportive, spending time with Mum and attending to her specific needs at such a difficult time: for example, sitting with her while she watched a live-streaming of the funeral.
Although it has been difficult with limited visiting, staff have gone the extra mile to facilitate particular family visits involving long-distance travel. Indoors is always clean and tidy, the food is excellent, and the staff are friendly and helpful. It’s comforting to know that Mum is in good hands. Thank you!

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your very kind words; I will ensure these are passed onto all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Saxlingham Nursing Home in July 2020. This was during all the COVID-19 restrictions. The staff were always very helpful in arranging and facilitating zoom calls with my mother when visits were unable to take place. My mother always appeared to be settled and enjoying her food
and the one to one activities sone with her. Sadly she passed away in March, the end of life care she was given at Saxlingham Hall was excellent and such comfort to the family at this difficult time.

Reply from Theresa Parfitt, home Manager at Saxlingham Hall Nursing Home

Thank you for your kind words; I will pass these on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Next of Kin) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Saxlingham is in a lovely setting and is a very nice property. The rooms were maintained to a high standard and very clean; nice, bright communal areas. The staff were very helpful, friendly and pleasant.

Reply from Theresa Parfitt, Manager at Saxlingham Hall Nursing Home

Thank you for your lovely review; I will pass this on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon F (Son of Resident) published on 2 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, support and kindness my mother received could not have been better. Even in the most difficult of time, staff were always cheerful, attentive and caring. When we were unable to visit due to the virus, the family were able to rest easy knowing Mother could not be in better hands.

Reply from Theresa Parfitt, Manager at Saxlingham Hall Nursing Home

Thank you for your very kind words, which I will pass on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley J (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely building and gardens. Very peaceful. Kind, caring staff who all try to make the most of my mother’s limited lifestyle. Reliably good food with plenty of choices with a glass of wine or sherry. My mother has been at the home for nearly six years, and there really is nothing negative to mention.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your kind words, which I will pass on to our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris D (Relative of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godmother was a resident of Saxlingham Hall from August 2019 until September 2020 and was extremely well cared for and looked after by all of the staff throughout. We spent a great deal of time selecting Saxlingham Hall in the hope that it was the best place for her and were never disappointed. Management
and staff were always very kind and efficient when dealing with my Godmother's needs and accommodating her requirements. I live some distance away and was always able to speak to someone knowledgeable about my relative's health. Additionally, Saxlingham is a lovely building with wonderful gardens which helps make it an ideal setting for a Nursing Home. Thanks to all at Saxlingham Hall who collectively do a great job.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you so much for your kind words; I will ensure they are passed on to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Son of Resident) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Saxlingham Hall Nursing Home since early 2019. We have been very impressed with the care she has received. She is very old (101) and often confused but she said to me when I visited her two days ago "It's pretty good, this place" and "they are very nice to me here".
The carers are terrific with her and have made great efforts to entertain her, particularly during the difficult pandemic period.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you so much for your kind words, which I will pass on to all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not seen my mum since the beginning of March this year, however, I have been very impressed with the way that the home has dealt with Lockdown and Covid-19 restrictions since Lockdown in March. I really do feel my mum is safe. The staff have been excellent in providing a face time service so
that I can see and speak to mum when I want. The staff always tell me how mum is as she is unable to do this herself.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your kind words, we understand how difficult recent times have been for our residents and their families. We will continue to work hard to provide opportunities for residents to keep in touch with their nearest and dearest.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adrian S (Son of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on 11 April 2020. The last year of his life he spent at Saxlingham Hall after suffering a stroke. The care he received was extraordinary. The staff were friendly, helpful and good-humoured. I was unable to visit him at the end because of the lockdown, but everything humanly possible
was done to ease his passing and the nurses sitting with him kept the telephone line open so that I was able to talk to him almost to his last breath. In effect, they were guardian angels and they have my heartfelt gratitude and respect.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your very kind words, which will be passed on to all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa U (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Saxlingham Hall for over three years, and during this time, she received good quality care from the patient, caring staff who came to know her well and how to manage her conditions. The nursing staff have kept our family informed and involved in care decisions, and we were made to
feel welcome during visits. Mother particularly enjoyed the beautiful garden surroundings and excellent food.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your kind review, which we will pass onto all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jill E (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Saxlingham Hall to have given Mum 100% care and attention since her arrival. It is always bright and clean, and the staff are brilliant, so kind and caring. The meals are excellent, and Mum is given whatever she fancies. In previous years, a wonderful garden party has been held, and it
is such a shame that Covid has intervened this year to stop it happening. It is wonderful to be able to visit Mum most times of the day, although at present because of Covid, we haven't visited as a family as Mum has dementia and would not recognise us behind our masks. However, it has been made possible for visits via Facetime. I would highly recommend Saxlingham for anyone looking for a home from home together with a wonderful end of life care.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your kind review, which we pass onto all of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda B (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Saxlingham Hall now for just over twelve months. During that time, she has been treated with kindness, respect and dignity throughout despite her sometimes challenging behaviours. When I was still able to visit her in her own room (pre lockdown), she was always smartly
dressed, and her pleasant room which has a fantastic outlook was always fresh, tidy and impeccably clean. Since lockdown, the staff have done everything in their power to ensure that regular contact is maintained both by means of FaceTime along with weekly updates and photos of the residents involved in the many activities on offer.
The staff go over and above expectations to ensure that any special requests are dealt with in a pleasant and efficient manner. I have always received responses by email or by phone to any queries I might have both quickly and in a caring manner, and as a “senior” myself, it is reassuring to know that my mother is safe and professionally cared on a 24/7 basis.

Reply from Theresa Parfitt, Home Manager at Saxlingham Hall Nursing Home

Thank you for your review, our team of staff appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen N (Friend of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always extremely satisfied with the care given to my friend. The staff are all helpful and pleasant.

Reply from Charles Kirby, Manager at Saxlingham Hall Nursing Home

Thank you very much for your kind words and taking the time to write a review for us. We will be very happy to publish this and share with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael F (Son of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were brilliant. They were extremely kind and professional, dealing with difficult situations with sensitivity and clarity. The home is in lovely grounds with great views out of the windows. It is clean, pleasant and (mostly) spacious rooms.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Saxlingham Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Saxlingham Hall Nursing Home is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 146 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Saxlingham Hall Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Healthcare Homes Group Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2023

Recipient: Healthcare Homes Group Ltd

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2022

Recipient: Healthcare Homes Group Ltd

Date: Thursday 30 Jun 2022 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ben

Ben Rogers

Job Title: Home Manager

Joined: 2024

Saxlingham Hall has a lovely atmosphere, with a truly caring staff team. I believe we enrich the lives of our residents by putting them at the centre of all that we do.


Susan

Susan Denny

Job Title: Trainee Assistant Practitioner

“I started working at Saxlingham Hall in July 2011 and I have been working for Healthcare Homes since March 2020, when Saxlingham Hall joined the group. I have level 2 and 3 in Health and Social care. I also have a level 2 in functional skills. I love working with the team knowing we have delivered good quality care to our residents”


Shelley

Shelley Wilkin-South

Job Title: Trainee Assistant Practitioner

“I think it is important to be caring, patient, positive, sympathetic, encouraging and to listen to people. I love working with a great supportive team and having the chance to practice my new role.”


Jade

Jade Morris

Job Title: Administrator

Joined: 2023

I started at Saxlingham Hall as an administrator at the start of June 2023 and really enjoy the variety of the role – no day is the same. The home is a lovely place to work in including all of the other staff and the resident. I like that I have the freedom to get to know the residents and their relatives whilst also keeping up to date with all the home’s paperwork. My favourite thing about working here is that everyone is always in a good mood and willing to help each other when needed.


Bridget

Bridget Leighton

Job Title: Head Housekeeper

I have worked here for almost 18 years and love being head of Housekeeping. Saxlingham Hall is a lovely place to work, and I really enjoy getting to know the residents and the atmosphere here – especially within the team and how everyone pulls together.