Sutherlands

136 Norwich Road, Wymondham NR18 0SX
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9.4 26 Reviews
  • Sutherlands, Wymondham
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Care Provided by Sutherlands

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Skinner (Carehome Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)

Funding & Fees Guide for Sutherlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

  • Fees available on request

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Sutherlands Reviews (26)

Total of 26, showing 1-20
9.4

Sutherlands has a Review Score of 9.4 (9.432) out of 10, based on 9 reviews in the last 2 years. Over all time Sutherlands has 26 reviews.

Overall Experience

  • 18
  • 7
  • 1
  • 0
  • 0

Date Published

26
0
1
9
17

Review from Elizabeth L (Daughter-in-law of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After feeling very apprehensive about my father-in-law going into residential care our fears were soon overcome. We found the staff very caring and professional, kind to father-in-law and always made us feel welcome when we visited.

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Review from Catherine W (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but great admiration for Sutherlands Care Home (Wymondham). My mother has now been a resident there for a year. The care she receives is excellent. My mother clearly feels content and safe at Sutherlands. She is extremely well cared for. The staff are very caring, empathetic and warm.
There are activities provided most days and I am extremely impressed. The Activities Co-ordinator really takes time to cater for the interests of individuals.

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Review from S E (Sister-in-law of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law appeared to be content in his new surroundings. All staff were very obliging and pleasant, nothing was too much trouble. The food presented looked very appetising and plentiful. I left feeling confident that he was being cared for by a very competent team.

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Review from Patricia C (Sister of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very happy here, it was the first time she had been away from me in 10 years and said she would love to come back again. She loved the food and thought your staff were lovely. The rooms were clean and comfortable. As for myself, everyone put my mind at rest and I want to thank them al
for their kindness.

Reply from Bharat Raghu, Managing Director at Sutherlands

Thank you for your feedback on the service at Sutherlands. I am pleased you and your sister found Sutherlands to be a lovely home. We look forward to welcoming your sister again.
Best regards.


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Review from Joyce H (Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not find fault. The staff are marvelous. Can't fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It's a lovely home. I am more happy here than in my own home.

Reply from Bharat Raghu, Managing Director at Sutherlands

I am so pleased to hear you are happy at Sutherlands.
Thank you for your review.


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Review from A D (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support of residents is paramount to the very friendly staff and they are always engaging with them. The home has a very happy atmosphere.

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Review from Shane C (Grandmother of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home. Lovely people who work there, they look after my nan and plenty of other residents and treat me and my family nicely. I respect them all, they are like fellow friends. I am very thankful to them for looking after my lovely nan.

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Review from J W (Sister of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my sister as much as I can.
The staff are always polite and attentive and make me feel welcome and involve me in any way they can.
My questions, queries or concerns are always treated with the utmost respect and answered on the spot or as quickly as possible.
My sister has limited mobility
but she is always included in any entertainment etc. I am always well-informed with anything that involves my sister.
I feel that at this stage, her needs are being adequately met and I feel happy in the knowledge that she is being cared for.

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Review from C R (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very glad we found Sutherlands to care for Mum. She has now been at Sutherlands for three months; we were initially impressed by the lovely atmosphere within the home. Our experience during the three months has reinforced our initial impressions. Mum has received outstanding care; we commend
all staff, they are kind, happy and patient, nothing seems too much trouble; they seem to really care for the residents. The nursing medical staff are great, very competent, attentive and friendly, always on duty and keeps us updated and well informed. The activities coordinator is marvellous, befriending and including all residents to whatever level they wish. Management has coordinated and inspired a proficient and effective team, including catering, cleaning and maintenance. We are very happy with the care and security at Sutherlands, but more importantly, Mum is happy and settled there. Thank you, Sutherlands; it is reassuring to know Mum is well cared for in such a nice environment.

Reply from Bharat Raghu, Managing Director at Sutherlands

Thank you for your lovely feedback. I am so pleased you are happy with the service. I shall share your comments with the staff.
Very best.


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Review from C B (Wife of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very caring right to the end. They looked after the family at a very difficult time for everyone. They kept us informed on what was happening at all times. Staff, including kitchen, maintenance, cleaning etc, made you feel welcome and knew who you were and who you were visiting.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review; the team will be pleased to read your comments.


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Review from Jennie A (Daughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I visit my mother, she is very happy, clean and tidy. She has a nice large room with a shower etc. The food always looks very nice and smells nice. The actual home has no nasty smell and is very clean and tidy. The staff are very friendly and helpful and seem to really care for the patients.
They do various activities at the home, and on occasion,l take them out for coffee, shops, cake etc. I am always made welcome and given coffee, and can pop in anytime, no appointment needed!

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review.
It is good to hear that your mother is happy and well cared for, and the team will be really pleased to read your comments.


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Review from Bernard D (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home for my wife very good. All the staff are friendly and caring, and residents are encouraged to take part in activities organised for them. Relatives are encouraged to visit at any time, outside meal times.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review, and it's great to hear that you're pleased with the care and support we provide at Sutherlands.


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Review from Diane F (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought it was a well-organised meeting providing food. Refreshments for all. Everyone seemed lovely and friendly, including all staff and residents and their families. It was good to hear from management on the improvements taking place and involving the residents in also asking them about menu choices,
also on themed food nights of their choice. There was definitely a nice feel to the home and my mum is happy in there and there seem to be lots more activities done with residents thanks to the activities coordinator.

Reply from Colin Newton, Operations Director at Sutherlands

Thank you for your lovely review. It is good to hear that you enjoyed the residents and relatives meeting and that you and your mother are happy with the care provided at Sutherlands.


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Review from John D (Son of Resident) published on 26 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Sutherlands in September 2018 from sheltered accommodation after a period of illness which required several weeks in the local general hospital. Until her illness, my mother was fit and well for her age, and was able to live her life completely independently. Her illness had left
her very physically frail and quite disorientated to time and place. She had lost a lot of weight, was weak, and generally in a poor physical condition.
Within a matter of weeks after arriving at Sutherlands, thanks to the excellent input, care and patience from all staff at Sutherlands, she recovered completely mentally, and her physical condition improved so that she became largely self-caring, with only minimal help. There is a good mix of regular (not agency) Registered Nurses and extremely competent Nursing Assistants always on duty. The meals are excellent, and there is a programme of activities that are designed with full involvement of the residents. Highly recommended.

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Review from S S (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been living at Sutherlands for 8 months now. There have been a few teething problems but on the whole, the staff have shown much kindness and patience to Mum. The home has a very friendly feel to it, the staff seem to quickly learn the resident's names and their needs. There are often activities
for those who want to join in and special occasions (Christmas/Easter etc) they put on entertainment too.
My one complaint would be not enough carers, but I think that's the case anywhere. Having said that I'm pleased with the care that is given to Mum.

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Review from Lisa (Daughter of Resident) published on 3 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Sutherlands for almost a year now. Although she can't readily indicate specifics to us we know she is happy, cared for, nursed and clean - given Mum's condition that is as much as we can ask.
The management structure changed dramatically late last year and we have every confidence in
this.
Nurses and carers invariably have a very sociable demeanour and are very easy going which makes days that are difficult for us far easier to bear.
Any issues we've had have been addressed immediately and to our satisfaction.
An excellent feature of Sutherlands is that each room has a door to the gardens - an absolute boon, especially in hot weather!
The very best asset this nursing home has are its staff.

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Review from Ben B (Son of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wow and a double wow. My mum went to Sutherlands for a two-week respite. Could not fault this place. The carers were exceptionally friendly and caring. When looking for care homes don't just look at the CQC rating. Look at customer reviews first. Thanks for having Mum. Hope to see you all soon....I
have marked all good and excellent as some I never encountered Food and activities. But Mum came home happy and tired!!!!

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Review from K P (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Sutherlands for the last 6 months following a long stay in hospital. She has improved physically and mentally since moving there. I was concerned that she might be distressed at not being able to go home but she has settled in happily and is always calm and cheerful when
I visit. The staff are always helpful and ready to answer any queries, and the home feels clean and well maintained. Activities are varied and suggestions are always welcome.

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Review from A H (Stepdaughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is excellent. We are kept informed frequently. Extremely helpful staff who are always willing to assist with all needs.
Clean and the residents are treated with care and compassion.

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Review from Alice B (Daughter of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Sutherland are excellent, as is the care. I'm so thankful at last after a struggle with another home that we have found a little gem in Sutherland. The care and the management are excellent.
Thank you all so much for being there for mum, and also us, she is happy to call Sutherland her
home, and we are content in the knowledge she is being well looked after.

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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Sutherlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Sutherlands is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Sutherlands is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sutherlands

What types of Care is Sutherlands registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutherlands provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sutherlands have?

There are 50 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sutherlands?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sutherlands to the centre of Wymondham?

1.0 mile(s) as the crow flies, distance by road may be significantly further.