Sutherlands

136 Norwich Road, Wymondham NR18 0SX
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9.4 26 Reviews
  • Sutherlands, Wymondham
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Care Provided by Sutherlands

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 52 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Skinner (Carehome Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (1)

Funding & Fees Guide for Sutherlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

  • Fees available on request

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Sutherlands Reviews (26)

Total of 26, showing 21-26
9.4

Sutherlands has a Review Score of 9.4 (9.432) out of 10, based on 9 reviews in the last 2 years. Over all time Sutherlands has 26 reviews.

Overall Experience

  • 18
  • 7
  • 1
  • 0
  • 0

Date Published

26
0
1
9
17

Review from Diane M (Daughter of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have seen a positive improvement in the service provider over the last 6 weeks since my father was admitted. There is a buzz about the home now that was missing. The staff seem more motivated and communication with the residents is better.
When dad was first admitted, the home seemed very oppressive
but now feels much brighter and livelier. Recent staff appointments are making a difference.
Let's hope it lasts!

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Review from Carol S (Niece of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal opinion of the home is excellent. My uncle is happy here and it meets his needs. Family and friends can visit. We are always made very welcome.

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Review from P G (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very well laid out with the sitting rooms that can be used by residents and families. The resident's rooms are all bright and airy. The staff are all very caring and perform their duties with great thought and dignity for the resident. We, as a family, are very grateful for the help and
support we have received and the excellent care for our parents.

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Review from Philip B (Nephew of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was taken into Sutherlands in the middle of November after a few weeks in hospital and her 92 year old husband was there already. The care, food, cleanliness and staff were amazing. At the end of November, they celebrated 70 years of marriage and the family brought in food and a cake. Cups of
tea or coffee were provided, nothing was too much trouble. Unfortunately, my aunt then became very ill, we thought we were going to loose her on Xmas Day but she got through those difficult days. The family remained beside her bed, again nothing was too much trouble, cups of tea, blankets, lots of loving care and holding her hand when agitated. We lost her on 1st January.

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Review from Wayne C (Friend of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've seen a lot of care home's over the years and this one really stands out as a good one. The Building is very clean, tidy and well maintained. Staff and service users all look happy and seem to get on like family.
The effort had clearly been made to make the home look homely and as it's December
"Christmassy". I would definitely recommend this home to family and friends. Very nice place.

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Review from Andrew L (Son of Resident) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After previous review mum eventually died. This is extract from Eulogy
Then, following multiple encounters with hospital wards she entered her final ordeal at Sutherlands Care Home in Wymondham. With body and mind in prolonged terminal failure, they cared for her, and us, in a way reminiscent of her
own caring qualities. Thank you, Sutherlands.

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Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Sutherlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Sutherlands is calculated as follows: ( (72 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Sutherlands is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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