Thorp House

Church Road, Griston, Watton, Thetford IP25 6QA
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9.9 77 Reviews
  • Thorp House, Thetford
Thorp House provides a safe and stimulated environment where 24 hour qualified staff as well as a highly skilled care staff are here to assist with all your requirements. Thorp House do not discriminate between clients and all prospective clients undergo a thorough pre-assessment to establish their needs and to ensure the home is the best place for you.

The house has a very warm and homely atmosphere with very energetic and enthusiastic staff. All meals are home cooked on the premesis. The kitchens can cater for all diets and are especially interested in nutrition and how to maintain a healthy life.

The enclosed gardens which people can use without fear of being interupted or being able to leave the grounds without assistance are set in a quadrangle in the middle of the home.

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Care Provided by Thorp House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Brooks (Home Manager)
  • Admission Criteria
    • Pre-assessment to be completed by manager to determine the needs of the prospective client.
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Thorp House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • * Subject to assessment
  • (these prices are only a guideline, please contact Thorp House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thorp House Reviews (77)

Total of 77, showing 41-60
9.9

Thorp House has a Review Score of 9.9 (9.902) out of 10, based on 29 reviews in the last 2 years. Over all time Thorp House has 77 reviews.

Overall Experience

  • 63
  • 12
  • 1
  • 0
  • 1

Date Published

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48

Review from Tana K (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since dad has been here, he has been looked after very well. I feel the staff do their best to get to know the residents and make them feel cared for, when their relatives cannot come.

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Review from R P (Brother-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorp House felt very homely and had a warm feeling. A nice welcome from the staff and management. The home looks and smells nice and clean, not like some homes.

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Review from Susan K (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my father for many years, I was very worried when he was taken into care, whether I could let go and how he would be looked after. But after the first meeting, any concerns were alleviated. On each visit, I saw the level of care was outstanding, with every request I made being met.
Concern over my father's welfare was exemplary and when the end came, the nurse and staff who attended him were wonderful and gave him the best care and the utmost respect.

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Review from H D (Wife of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit, everything at Thorp House has been caring and professional. My husband was offered a bungalow room - a mini-suite with an ensuite wetroom and lovely sitting-room opening onto the beautiful garden with two resident peacocks for company. His sitting-room was newly furnished with
an armchair, TV and small dining table and chairs, where visitors could share a delicious meal. It was evident that every member of staff loved their work and their involvement with their residents. On visits, we saw many residents enjoy the variety of daily activities. It was a comfort to my husband that his dog was welcome to visit too. He has been cared for with patience, understanding, dignity and love and we, his family, have also felt cared for and receive regular communications.

Reply from Binu Augustine, Manager at Thorp House

Thank you for the wonderful response. It was a pleasure looking after your husband.


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Review from C L (Friend of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are lovely but there are never enough of them. They are run off their feet. Alas, the building is very tired and the rooms are small and not fit for purpose.

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Review from Eileen S (Resident) published on 25 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arrived here in March 2021. A huge amount of care needed and given, with patience and kindness. Constant panic attacks and assurance given that it was not because of my heart or lung cancer. Management go to great lengths to let me have items from home, i.e recliner chair, CD's, CD shelving unit and
mattress. Breathing difficult, hence floor-standing large fan put in my room, which helps. Semi skimmed milk ordered because of my diverticulitis problem. Small fridge supplied. Medicines given on time and magazines delivered. Fun days when nurses dress up. Nurses will always find time when I need to talk. Privacy and dignity always considered. Very happy here.

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Review from P P (Respite Resident) assisted by family/friend published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived at Thorp House on a Monday afternoon, this was the first time here and I didn't know anybody. My wife came and looked around before my stay. Tuesday morning, neither staff nor myself knew each other but we sat and chatted and things really worked well. The staff kept to the regime that I had
at home, which was brilliant. Getting up at the same time, medicine on time and resting on the bed. We did have one safety issue which was sorted in 5-10 minutes and never happened again. Thank you for having me and we said we would see each other again when I needed to give my wife a rest, as she has to do everything for me.

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Review from James D (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere. Great staff, very friendly and accommodating. Enjoyed the music - great idea to play during lunch. Everyone seems happy. Dad enjoyed his lunch very much.

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Review from Sandra A (Cousin of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences of visiting the care home and the kindness of all the staff towards my cousin has been nothing but excellent. There are no words to describe their caring and the undivided attention they have given her, so much so after a recent short stay in hospital she was keen to get back “home”.
To me that said it all, having lived in her last house for 35 years + to call Thorp house her home after only three months, means she is happy and comfortable there, you couldn’t want for more.

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Review from Marilyn M (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very wonderful and caring home for myself.

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Review from Leslie B (Brother of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorp House has been looking after my brother for 18-months now, and I have been very impressed with the care and attention my brother has received in dealing with his complex needs. The staff are friendly and welcoming, consulting with me at all times as and when my brother's needs change. The home
has put the safety of residents and staff first during the pandemic, with garden visits (when allowed), which is much appreciated.

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Review from Neil L (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with vascular dementia early last year and has been a resident at Thorpe House since mid-summer. Unfortunately, visiting has been suspended since Christmas, and contact has been limited to telephone conversations and video calls. Before visiting was suspended, I saw my mum three
times a week, she always seemed happy and content with her new life at Thorpe House. She enjoys the food that is served, and she always looks clean and presentable. All of the staff are extremely friendly and hardworking, and nothing seems to be too much trouble. Most importantly, my mum is always treated with the respect and dignity that is both deserved and expected.
Visiting restrictions are to be reviewed next month, so once again, it will be a pleasure to visit my mum at Thorpe House.

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Review from Jane R (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Thorp House where he stayed for a few weeks until he passed away.
During that time, my father received a high level of individualised care and compassion which extended to us, his family. I’m sure this is due to good leadership.
Also, I’m sure the high level of care was
due to the appropriate skill mix of their staff, with many having recent acute care experience.
We always found it easy to get through to staff on the telephone, which we hadn’t at his previous home. The staff were polite, professional and really made an attempt to get to know our father and his likes/dislikes.
They even managed to get him into a downstairs room with a window facing some trees, so he could watch the birds, which he loved.
They went out of their way to offer small meals and to provide alternatives if he didn’t fancy what was on the menu.
Towards the end of his life, they allowed me to visit him, which meant he wasn’t alone when he died.

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Review from Christina G (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Thorp House in May 2019 and was full of praise for her treatment. The carers were marvellous - supportive, friendly, chatty and couldn't do enough to make her stay welcoming and reassuring. I also found, when visiting my mum, that they were always available to listen and help with
any concerns (very few!) I may have had or were just good to talk to. Her physical needs were met with cheerful commitment and concern.
Mum, unfortunately, is no longer with us and the staff at her home offered their support with the very difficult time we had to face. I miss my visits, obviously to my mum, but also to the very kind people with whom she was fortunate enough to share the final months of her life. Thank you is never enough, but I hope this review goes some way to reassure others who may be considering placing their relative in your care, that their welfare will be paramount, as it was for my mum.

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Review from Mike E (Grandson of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff from the minute we arrived. Made to feel very welcome and clear to see they have a lot of time for the care of my nan, which is a huge weight off our families shoulders. Nice cup of coffee. Keep up the good work.

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Review from Andrew (Son of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close relative was found a placement at Thorp House having declined in health in a previous care home.
The move was handled professionally and thoughtfully.
The transformation has been nothing short of incredible, with close attention paid to the service users' immediate medical needs resulting
in resolution of a condition which had persisted for months; and a focus on the overall holistic care of their emotional and physical needs, examples include changing from being bed bound to mobile, isolated to social, and from supplements to a proper food intake.
I have found the staff competent, caring and crucially, able to provide consistent care to make the relative feel at home.
We were aware of the last CQC rating, but have not found any issue at all with the care delivered.

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Review from Tracey H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first-class home very caring and considerate home to the needs of the residents. Nothing is too much trouble it's one of the best homes in the country. Lovely care is nurses and helpers always approachable considerate and helpful. Well done guys.

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Review from C R (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm really happy that Dad has been cared for with respect and dignity. The nursing, care, support and management teams are always approachable and helpful. Everyone has spent time getting to know him and we feel confident he is being cared for very well.

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Review from E R (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treat the residents politely, respectfully and with dignity. They are friendly and from personal experience give the residents their time.

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Review from Betty P (Wife of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

70th Wedding Anniversary of residents, the staff went out of their way to make this event a happy one. Food provided - excellent. The home is run to the highest of standards that I have experienced in any other home I have visited. Really good.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Thorp House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Thorp House is calculated as follows: ( (303 Excellents x 5) + (33 Goods x 4) ) ÷ 336 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorp House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Claire

Claire Brooks

Job Title: Home Manager

I qualified as a nurse 30 years ago. During the last 30 years, I have worked in many different areas of healthcare but have spent the last 10 years working in a care home. I am passionate about making a difference in people's lives - residents, relatives and the team here at Thorp. I joined the team here at Thorp in February 2024, The home has a fantastic family feel, which I hear every day walking around the home with laughter and fun at the heart of the home. I am looking forward to moving the home from good to outstanding. At home, I love literature and classical music to create a relaxing environment.


However, my great passion is cooking and love to learn to create new dishes for my family and friends to enjoy.


Alexia Deakin

Alexia Deakin

Job Title: Deputy Manager

My Career in Healthcare began in 2014 as a newly qualified staff nurse in a specialist Cardio/Thoracic Hospital. I progressed to become a specialist Cardio/Thoracic nurse where I was in charge of a Surgical Ward and High Dependency Unit. In January 2018 I joined Kingsley Healthcare as a staff nurse at Thorp House Nursing Home. This position was very different from my previous job but was very fulfilling as I had the time to deliver person-centered care to the residents who have become like a second family to me. I became the Deputy Manager at Thorp House in August 2019 where I support the home manager in the daily running of the home making sure that the team is delivering high-quality care with compassion and empathy.


Hanna

Hanna Nguyen

Job Title: Hospitality Manager

My passion for hospitality started while I was studying in Paris, around 25 years ago, I started to work at the legendary Michelin star-graded restaurant named "Au Pied de Cochon". The atmosphere, the teamwork, and the attention to detail designated the path of my life and I continued working in high-level hotels and restaurants. At Thorp House, my key focus is managing the food service operations, working closely with the chef around menu planning and preparation to deliver quality meals to our residents. I absolutely love working at Thorp. Every day is different and brings some new challenges. To see the devotion of the team in bringing the best care to the residents in their day-to-day lives in our nursing home is heart-warming.


In my spare time, I enjoy doing crocheting and puzzle-solving.


Charlotte

Charlotte

Job Title: Administrator

I joined Thorp in 2017 as part of the administration team, as a friendly face to welcome residents, family and friends.


Whether that be in person or on the phone. I have over 8 years of experience having worked in insurance previously. I enjoy working at Thorp as it holds family values and is always a warm and welcoming environment.


On my days off I enjoy playing hockey or going for walks and taking on hiking challenges.


Marcia

Marcia Hughes

Job Title: Activities & Wellbeing Coordinator

Hi, my name is Marcia. I am the activities & Wellbeing Coordinator. I am here to fulfill your wishes and dreams during your journey at Thorp House with us. Your wish is my command!