Thorp House

Church Road, Griston, Watton, Thetford IP25 6QA
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9.9 77 Reviews
  • Thorp House, Thetford
Thorp House provides a safe and stimulated environment where 24 hour qualified staff as well as a highly skilled care staff are here to assist with all your requirements. Thorp House do not discriminate between clients and all prospective clients undergo a thorough pre-assessment to establish their needs and to ensure the home is the best place for you.

The house has a very warm and homely atmosphere with very energetic and enthusiastic staff. All meals are home cooked on the premesis. The kitchens can cater for all diets and are especially interested in nutrition and how to maintain a healthy life.

The enclosed gardens which people can use without fear of being interupted or being able to leave the grounds without assistance are set in a quadrangle in the middle of the home.

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Care Provided by Thorp House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Brooks (Home Manager)
  • Admission Criteria
    • Pre-assessment to be completed by manager to determine the needs of the prospective client.
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Thorp House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • * Subject to assessment
  • (these prices are only a guideline, please contact Thorp House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Thorp House Reviews (77)

Total of 77, showing 61-77
9.9

Thorp House has a Review Score of 9.9 (9.902) out of 10, based on 29 reviews in the last 2 years. Over all time Thorp House has 77 reviews.

Overall Experience

  • 63
  • 12
  • 1
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  • 1

Date Published

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Review from L M (Niece of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home very clean, comfortable and nicely preserved. The staff gave a warm welcome and appeared very caring in their approach.

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Review from John L (Nephew of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle and Aunt decided that they no longer felt safe or capable of looking after themselves in their own home and requested that I find them a place in a care home. After speaking to the manager of the local nursing home, we were able to find them a room which could accommodate them both (very rare
in this area). They moved in about 3 weeks ago and seem to be very happy and settled in such a short time. This is basically due to the care and attention they have received since they moved in. They already feel part of the community and join in with most of the activities.

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Review from H L (Wife of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been very helpful and so welcoming and wanting the best for my husband.

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Review from Andrew H (Son of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorp House is a small care home where all the staff know all the residents and their families. There is always events happening on a daily basis that can include family and are generally very lively happy experiences. My mother has been there for just over two years during which time she has received
first-class treatment, specialist nursing care, physio and happy smiling faces. Family and friends are frequently invited to join their relatives for meals either in the dining room or in the residents' room. There is a very low turnover of staff compared to some other places I have visited and staff are assigned to the same group of residents so that they can get to know them and the habits, requirements very well.

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Review from Bernard E (Son of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so caring, always there for my father's needs with dignity and respect.

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Review from Michelle P (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the meeting today. It was good to be part of mum's care. Secondly, you as a manager at Thorp House are truly amazing. Your organisation skills, caring manner towards staff and residents shines through. Well done you. Thirdly, I cannot praise your staff enough on how they are taking care
of my mum. They are great but that comes from good management as well as their caring component which comes naturally. Special thanks to one member of staff in particular, as he is always willing to talk to me about mum, any day or anytime. Long may this relationship continue with us during the time my mum is in your care. Obviously, please keep in touch if things change and I will also. Please pass on my thanks to your wonderful team at Thorp House. But more importantly a big thank you to you, to the manager, for being such a caring manager. Kindest regards.

Reply from Thorp House, Home Manager at Thorp House

Thank you for a lovely message it was such a surprise to read and just happy that I am able to be part of the team that is looking after your mum.


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Review from Eileen C (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not fault Thorp House as they were excellent with my husband. Nothing too much trouble for them. We could not speak higher of Thorp House.

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Review from Janet A (Sister-in-law of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law was treated with the greatest respect and love throughout his life at Thorp House. Even after his death, the care towards his family has been brilliant! 10/10.

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Review from Patricia S (Sister-in-law of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I came to the home to visit my brother-in-law I found the staff very helpful and very caring to him.

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Review from Graham C (Son of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Thorp House. My dad received such wonderful love and care here. All staff were kind and compassionate and couldn't do more. Nothing was ever too much trouble. The manager should be proud of Thorp House. Always clean and tidy. Gardens are beautiful. Couldn't recommend Thorp
House enough.

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Review from Pauline F (Daughter of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

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Review from Chris M (Wife of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was resident for a short period of assessment. From the beginning, all staff treated him kindly and demonstrated considerable patience with his sometimes challenging behaviour. The staff were also very welcoming and supportive towards me during a very difficult time and did everything possible
to help me make the right decisions for my husband’s care. All requests were dealt with promptly and the atmosphere was very homely. At no time did I notice any unpleasant smells and the garden was a bonus. I am sure in the summer it would be even better.

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Review from Christine P (Friend of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend on a regular basis in the home as she is from the village. We have been very happy with the service that is provided.
She has a lovely room overlooking the road, where she can see all of comings and goings. The home has a lovely atmosphere and the management and office staff are
wonderful, nothing is too much bother.
My friend has settled rather well and it's lovely she can remain in the village she loves so much.

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Review from David W (Husband of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the home for palliative care and transferred from NHS hospital at their cost. Care has been excellent and support given to the family at a very difficult time. Much appreciated.

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Review from J B (Son of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management are now implementing new procedures to improve service to residents and relatives/friends.

Reply from Stephen Pullinger, Head of PR at Thorp House

Thanks for such positive comments that are always appreciated by our staff.


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Review from Christina S (Wife of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home for over two years. The nurses and staff are very friendly and look after the residents well. Any concerns I have raised have been responded to quickly.

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Review from Darren A (Grandson of Resident) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We continue to have concerns about the care provided at Thorp House.


The frequent changes in management and difficulties in retaining staff continue to be a challenge.


I cannot, in all good conscience, recommend Thorp House.


Reply from Stephen Pullinger, Head of PR at Thorp House

None of these critical comments has been raised as a formal complaint and, if they had, a full investigation would have taken place and any required recommendations or actions would have been instigated.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Thorp House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Thorp House is calculated as follows: ( (303 Excellents x 5) + (33 Goods x 4) ) ÷ 336 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorp House is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Claire

Claire Brooks

Job Title: Home Manager

I qualified as a nurse 30 years ago. During the last 30 years, I have worked in many different areas of healthcare but have spent the last 10 years working in a care home. I am passionate about making a difference in people's lives - residents, relatives and the team here at Thorp. I joined the team here at Thorp in February 2024, The home has a fantastic family feel, which I hear every day walking around the home with laughter and fun at the heart of the home. I am looking forward to moving the home from good to outstanding. At home, I love literature and classical music to create a relaxing environment.


However, my great passion is cooking and love to learn to create new dishes for my family and friends to enjoy.


Alexia Deakin

Alexia Deakin

Job Title: Deputy Manager

My Career in Healthcare began in 2014 as a newly qualified staff nurse in a specialist Cardio/Thoracic Hospital. I progressed to become a specialist Cardio/Thoracic nurse where I was in charge of a Surgical Ward and High Dependency Unit. In January 2018 I joined Kingsley Healthcare as a staff nurse at Thorp House Nursing Home. This position was very different from my previous job but was very fulfilling as I had the time to deliver person-centered care to the residents who have become like a second family to me. I became the Deputy Manager at Thorp House in August 2019 where I support the home manager in the daily running of the home making sure that the team is delivering high-quality care with compassion and empathy.


Hanna

Hanna Nguyen

Job Title: Hospitality Manager

My passion for hospitality started while I was studying in Paris, around 25 years ago, I started to work at the legendary Michelin star-graded restaurant named "Au Pied de Cochon". The atmosphere, the teamwork, and the attention to detail designated the path of my life and I continued working in high-level hotels and restaurants. At Thorp House, my key focus is managing the food service operations, working closely with the chef around menu planning and preparation to deliver quality meals to our residents. I absolutely love working at Thorp. Every day is different and brings some new challenges. To see the devotion of the team in bringing the best care to the residents in their day-to-day lives in our nursing home is heart-warming.


In my spare time, I enjoy doing crocheting and puzzle-solving.


Charlotte

Charlotte

Job Title: Administrator

I joined Thorp in 2017 as part of the administration team, as a friendly face to welcome residents, family and friends.


Whether that be in person or on the phone. I have over 8 years of experience having worked in insurance previously. I enjoy working at Thorp as it holds family values and is always a warm and welcoming environment.


On my days off I enjoy playing hockey or going for walks and taking on hiking challenges.


Marcia

Marcia Hughes

Job Title: Activities & Wellbeing Coordinator

Hi, my name is Marcia. I am the activities & Wellbeing Coordinator. I am here to fulfill your wishes and dreams during your journey at Thorp House with us. Your wish is my command!