Two Acres

214 Fakenham Road, Taverham, Norwich NR8 6QN
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8.0 12 Reviews
  • Two Acres, Norwich
Two Acres establishes care plans based upon personal needs and preference, carried out by a team that are committed to supporting the dignity of the individual and maintaining an environment where self-respect can thrive.

Consisting of four purpose-built units, Two Acres is designed with disabled access in mind and is located in close proximity to numerous community amenities.

There are two Units providing Enhanced Residential Care and two Units providing Nursing Care.

Staff have undergone specialist training and are chosen for their positive and courteous attitude. Regular training includes a focus on dementia awareness.

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Care Provided by Two Acres

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 115 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Peter Czarnecki (Manager)
  • Admission Criteria
    • The charges are in line with Norfolk Social Services and Norfolk CCGs' fee structures. There is a 'top up' for single room for clients funded by Social Services.
    • Ages 60+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (26)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (14)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1987
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for Two Acres

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • Self-Funded Residential Dementia Care £950 – £1,000
    • Self-Funded Nursing Care £1,200 – £1,200
    • Self-Funded Nursing Dementia Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,000
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,000
    • RESPITE Self-Funded Nursing Care £1,200 – £1,200
    • RESPITE Self-Funded Nursing Dementia Care £1,200 – £1,200

  • These are Weekly Fees. Fees do not cover Hairdressing, Chiropody, newspapers and toiletries.
  • (these prices are only a guideline, please contact Two Acres to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Flexible vising hours but avoiding meal times


  • Parking

  • Ample parking is available on the site at Two Acres.


Two Acres Reviews (12)

8.0

Two Acres has a Review Score of 8.0 (8.043) out of 10, based on 1 reviews in the last 2 years. Over all time Two Acres has 12 reviews.

Overall Experience

  • 10
  • 2
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Date Published

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Review from Tony C (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother had been in the Two Acres Care Home for several months. She and I found the staff were truly dedicated, incredibly skilled, professional, very friendly, wonderful people. The food was excellent too. We had no problems what-so-ever. The staff also have good IT skills and were able to help
getting the speaker I supplied, working so I could talk to and see my mother every evening. They would keep me up-to-date on how she had been doing each day, and on any health concerns were ready and willing to call a doctor or paramedic team out. She was very lucky to have been in this fantastic care home. I'm sure, given the opportunity, that they could teach some other care homes and hospitals a thing or two about patient care and dignity.

Reply from Anju Kalaria, Director at Two Acres

Thank you for your kind words. We will pass this on to all the staff who looked after your mum.


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Review from John A (Son of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two Acres have been absolutely superb in caring for my mum, who is 91, bed-bound and has advanced Alzheimer's disease. The most outstanding factor is the quality of care, i.e - all the staff (and I have got to know them well over the past 16 months) are extremely kind, caring, patient, helpful and compassionate.
The food is very good (my mum wouldn't like it so much if it wasn't). The office is very efficient and helpful and the medical care/liaison with local GP/nurses is very good. I am so glad Two Acres was able to offer a place for Mum.

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Review from Helen H (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My late mum spent the last few months here following a fall at home and having dementia. The care she received was excellent. She was kept clean and tidy, routinely monitored and her medical needs were well-tended. Holistically, all residents were catered for with great dignity and respect. The kindness
and thoughtfulness to the residents was wonderful to see and Mum was certainly happy, even we, her family, received the same kindness as the residents in Mum's last days and during her stay.

Reply from Anju Kalaria, Director at Two Acres

Thank you for your kind words. We are very happy Mum had a comfortable and caring stay at Two Acres Care Home.


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Review from James J (Son-in-law of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy and content due to the staff (that's all we ask).

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Review from Pamela S (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received. I cannot think of anything negative to say. I would highly recommend the home to anybody.

Reply from Anju Kalaria, Director at Two Acres

Thank you very much for your kind words. They are very encouraging.


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Review from Richard G (Husband of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care and standard very good.

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Review from P L (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good, staff are brilliant and nothing is too much trouble, food is excellent. I know my Mum is receiving everything she needs, I can go home and know she is safe. Can not say enough about this home, Very big thank you to everybody.

Reply from Anju Kalaria, Director at Two Acres

Thank you very much for your kind words. We will certainly pass this on to our staff.


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Review from Christopher N (Son-in-law of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law had her last few months in Two Acres nursing home. After being in two other homes previously, the attention and care Two Acres was much better and very good. Regular attention was paid to her with suitable meals and the medication she needed. She found it to be a happy atmosphere, and
the staff looked in so often asking if she was ok or needed anything. The charge nurses on the unit were very efficient in controlling the other staff, and all were very friendly and polite. All would say hello when we visited.
The unit was very clean and did not have that smell that many homes have.
As mother-in-law's condition deteriorated more attention was paid to her and a staff member was always with her.
My wife and I cannot fault Two Acres in any way whatsoever and highly recommend this well run nursing home.

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Review from Helen R (Friend of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care. The place has a homely feel. Staff are wonderful and caring. All the staff at Two Acres nursing home are very caring and go that extra step to make sure residents are happy and safe. The whole environment of the home is friendly and the professionalism, particularly in relation to my friend’s
needs for his dementia, is outstanding. It is easy to talk to staff about him and his needs and they are very responsive to requests and ideas to make him even more comfortable. This means visits to the care home are a pleasure.

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Review from Lucille G (Wife of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run, clean and caring home with excellent staff. I would recommend this home very highly. They look after my husband with the greatest respect.

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Review from Kenneth K (Brother-in-law of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring staff. Good food and selection. No awful smells. Nice, well looked after gardens and surrounds. Very well cleaned. Excellent location for visiting. Huge car park. Bus stop outside premises.

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Review from Paul C (Grandson of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rose Unit: My nana lived at Two Acres for nearly 2 and a half years, the care, support and love she received from the staff made us feel so supported with the condition she had. She was very well looked after and everyone was so friendly when we visited.
She was treated with dignity and compassion
and the care staff knew her for the wonderful person she was even though she was unable to communicate with them.
She was bed bound but staff always made sure they had time for her and she always had her music on which she always enjoyed.
We are so pleased she was able to return back to Two Acres after a short hospital stay to pass away in her own bedroom, with her music and the wonderful staff who have looked after her to a very high standard. As a family, we can not recommend the care home enough for all the love and support she/we have received, a simple thank you just doesn't seem enough.

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Current Review Score: 8.0 (8.043)

Overview of Review Score

The Review Score of 8.0 (8.043) out of 10 for Two Acres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Two Acres is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.043 Points relating to the number of positive Reviews for Two Acres is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23. 1 Positive Reviews ÷ 23 = 0.043

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Two Acres

What types of Care is Two Acres registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Two Acres provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Two Acres have?

There are 63 Single Rooms and 26 Couples/Companion Rooms.

What are the Facilities & Services at Two Acres?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Two Acres to the centre of Norwich?

5.6 mile(s) as the crow flies, distance by road may be significantly further.