Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.7 60 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided by Walcot Hall Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Connie Hughes (Home Manager)
  • Admission Criteria
    • Residents requiring nursing and personal care
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Walcot Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
  • (these prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Free Parking is available on site


Walcot Hall Nursing Home Reviews (60)

Total of 60, showing 1-20
9.7

Walcot Hall Nursing Home has a Review Score of 9.7 (9.742) out of 10, based on 33 reviews in the last 2 years. Over all time Walcot Hall Nursing Home has 60 reviews.

Overall Experience

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  • 3
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Date Published

60
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Review from R S (Friend of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to visit my friend in the afternoon. I found the staff helpful. There was a nice feel to the place and seemed very comfortable for all.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you for your review of Walcot Hall, it is very much appreciated, I will share your comments with the staff. Home Manager and Team Walcot Hall.


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Review from S A (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There always seems to be a very calm atmosphere. Often when I visit there is an activity going on. Staff seem to be very kind and considerate of the residents and act in a very professional but friendly way.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for taking the time to review our service and kind words about the staff. We try to ensure every day to provide the best possible care for all our residents. I will feedback your comments during our team meetings and handovers. Kind Regards, Walcot Hall.


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Review from Raymond G (Husband of Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you, it is nice to know you are really happy with the service at Walcot Hall, I will share your comments with the staff. Kind Regards, Home Manager and Team Walcot Hall.


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Review from Andy G (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, Mum's remaining time will be the absolute best.
Thank you for your care and easing my fears for her remaining time, we are making each day count.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for such lovely words. We aim to provide the highest standards of care and to be here for the families as much as you need us, we truly understand how much this journey takes from the family members and want you to feel able to come and go and continue to remain a huge part of mum's everyday care for as long as you need us. I will share these lovely comments with all the staff here at Walcot, once again, thank you so much, it really means a lot. Team Walcot.


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Review from D C (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has been at Walcot Hall for 6 months and has had excellent care. There are always members of staff available to see to him and if we have any questions. The cleanliness and the security is first class. All the staff treat Dad well and have respect for him.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you very much for your feedback, this is so important to the staff, to hear how others see us, makes all the hard work worth it, it is lovely to read such nice words, I will share your feedback with my team at Walcot Hall, I know how hard they work to keep the home clean and how hard we all work to ensure every single resident is safe and happy here at Walcot Hall. Kind regards, Home Manager and Team Walcot Hall


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Review from Martyn D (Friend of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Walcot Hall are the most caring and efficient I have ever met. The facilities are incredible, very well managed, and spotlessly clean. The care and welfare of the residents always comes first which is evident in everything the staff do. A great place!

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much much, that really means a lot to us all here at Walcot Hall. I will share your kind words to all the teams on site. It's lovely to read how others see our home, we love it here and aim to ensure every person who lives here receives the very best care we can provide, reading your words makes all our teams feel valued - and that matters!


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Review from Deborah D (Friend of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly and very frail friend has now been a resident at Walcot Hall for approaching a month and we have visited him on several occasions, and each time have been overwhelmed with the welcome shown to both my husband and myself and even our dog! Every member of staff seems so committed and focused
on providing care, compassion and time with the residents - nothing appears to be too much trouble. Happy staff, happy residents, all provided in a calm and spotlessly clean environment.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much Deborah, we really do appreciate any feedback, as this truly helps us to focus on all the things that matter to our residents, friends and family. I will share your lovely words with the team here - it matters to us, we all strive to be the best possible people we can be in all our roles at Walcot Hall - once again, thank you so much.


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Review from R L (Wife of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and listen. Food also very good and varied. Cleaning and laundry are excellent. No complaints at all.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you for taking the time to write a review for Walcot Hall, we are very happy that find our staff caring and take the time to listen. We really do appreciate every review we receive. Kind regards, Home Manager and Team Walcot Hall.


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Review from N E (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Dad's care. Lovely to have cheerful and helpful staff. A staff member has responded to our suggestion for more variety in Dad's pureed food as we felt he would enjoy sponge in custard etc. She was brilliant. Another two members of staff are very supportive of activities etc. Another
staff member is lovely. I always get offers of help and feel listened to.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for such lovely words, by engaging with the team at Walcot for any of your dad's needs will always result in us doing our upmost to ensure all his needs are met. We value your feedback and will of course share these very kind words with all my care staff and other services on site. Thank you.


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Review from J S (Resident) assisted by family/friend published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We believe that service is compromised by regular staff shortages. This affects our experience through slow response times when calling for assistance. Today (16/10/24) and yesterday (15/10/24), no morning teas/coffees were provided, either in the morning or afternoon. We also believe that toiletries
should be provided e.g. soap, shower gel etc. Overall our experience is satisfactory but it could be improved if these matters were attended to. We like most of the staff and do not like to complain.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for your feedback, this is always so very helpful, to enable the team to improve on our current standards of practice. To reassure you, we have a full establishment of staff at Walcot Hall, but understand completely when you are needing support and having to wait for staff to arrive, I will share your comments with my teams and hope this improves going forwards. With regards to the toiletries, this is standard practice amongst all care home providers due to the variation in specific and personal requirements and choices, however, we do have a minimum stock on site if you do need any item, so please do come and ask - all at a very good rate. Kindest Regards


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Review from Janice P (Friend of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend in Walcot Hall in September. She was terminally ill but receiving a high level of kindness and good care. On our arrival we were greeted warmly, and as we had to wait a little while, we were offered somewhere comfortable to sit and a cup of tea. She was in a lovely room and said
that she was being well cared for.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much, Janice, it is so lovely to read feedback from our friends and relatives. We always do our best to ensure everyone is looked after, I will share your comments with my whole team. Once again thank you for taking the time to write lovely word's about my care home and staff, feedback really matters.


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Review from S R (Friend of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who was staying in Walcot Hall Nursing Home for end-of-life care. At all times she was treated with care and compassion by your staff. Her dignity was always respected. When I visited I was always given a warm welcome by the care assistants and nothing was too much trouble.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for taking the time to write a review of our care at Walcot Hall. We aim to ensure that all our residents receive the right level of care at all times. End-of-life care is very difficult for family and friends and reading such kind words will really inspire all the staff at Walcot Hall to continue to strive every day to make a positive difference for all our residents.


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Review from D C (Son-in-law of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother-in-law was a resident for 15 years - she was always looked after well and we were always welcome. The staff knew her well and tried their best to make her happy in her last few years. She always thought of it as her home.
Marked as 4-star because recent price hikes seemed beyond inflation.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you so much for your review, we are always sad to lose one of our residents and to say goodbye to their family, who are and will continue to be missed. Take care, with love, the manager and Team Walcot Hall.


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Review from R H (Husband of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not a lot to say really, my wife is happy with the care she receives, also very happy with the food she gets. I am also very welcome when I visit which is most days.

Reply from Connie Hughes, Home Manager at Walcot Hall Nursing Home

Thank you for your feedback. We enjoy seeing you at Walcot Hall - you help make the days brighter and we enjoy chatting and laughing with you.


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Review from Georgi W (Friend of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Walcot Hall for the first time - It is an extremely welcoming environment with cheerful staff and residents. The home is beautiful, bright and clean and the grounds are stunning. Throughout my visit I noticed residents in the communal area enjoying themselves alongside staff and families.
The manager is welcoming and very knowledgeable. She showed us around and is obviously extremely proud of the home, her staff and all residents.

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Review from R D (Sister of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There has been a vast improvement in the atmosphere and in the general morale of this home since a new manageress has been in charge. Residents (in the main) do not spend all day in their rooms now but meet together in "The Link" where they socialise together. There are many activities arranged for
the residents with games, visiting animals (domestic) and others like musical events which all contribute to residents wanting fresh mental stimulation. Food is of an excellent standard with many choices. Overall very pleased with my brother's treatment by all staff.

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Review from C M (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At every stage of my mother's stay in the nursing home our expectations were exceeded. They kept us informed every step of the way, day and night. On her initial admission the nursing staff were very prompt in assessing my mother's condition and realised the need for further hospital assessment.
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staff, whether kitchen, care, cleaning or admission were welcoming, respect and highly supportive to ourselves as well as my mother. One younger member of the care staff acted with great sensitivity and respect accompanying my mother to the hospital, staying with her until she was admitted overnight, Then she returned home by taxi in the early morning.

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Review from L D (Brother-in-law of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law came to Walcot Hall and from the moment he arrived he received outstanding care and attention which was extended to his visitors. The facilities at Walcot Hall are comfortable bright and cheery. Along with the excellent food (very important to a man). Since the arrival of a new manager
things have got even better.

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Review from K C (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Walcot Hall in November 2023, following a long spell in hospital, and has been there ever since. The team at Walcot are like one big, extended, lovely, welcoming family. My mother has been treated with nothing but kindness, dignity and respect and is really settled and happy there.
All the staff are friendly, and only too happy to help. There are lots of activities on offer and not only are they all fully inclusive for all, but welcome family and friends to join in the fun too.
I have heard so many horror stories of other care facilities from friends, but Walcot is the total opposite of this - it is such a warm and welcoming place and I feel completely reassured that my mother is receiving the very best care and support. I also never realised how useful it was to have the nurses available too - they are a team of very experienced professionals who are faster than an Olympic runner in identifying any medical issues that may arise! I cannot recommend Walcot enough.

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Review from J H (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care and compassion from all staff of Walcot Hall not only for my husband but extended to myself. My husband is treated with dignity, I cannot express my gratitude enough, two little words, thank you are not sufficient but will have to suffice.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Walcot Hall Nursing Home is calculated as follows: ( (295 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 384 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”


Paraschiva (Lili)

Paraschiva (Lili) Simion

Job Title: Deputy Manager

Joined: 2023

I enjoy helping older people and supporting their health needs, considering it a privilege to care for them. I believe I enrich residents' lives by promoting quality of life and happiness. My relevant education includes nursing school, which instilled qualities like compassion, patience, empathy, and sensitivity.


Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.


Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.


Frequently Asked Questions about Walcot Hall Nursing Home

What types of Care is Walcot Hall Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walcot Hall Nursing Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Walcot Hall Nursing Home have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Walcot Hall Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walcot Hall Nursing Home to the centre of Diss?

0.6 mile(s) as the crow flies, distance by road may be significantly further.