Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.7 60 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided by Walcot Hall Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Connie Hughes (Home Manager)
  • Admission Criteria
    • Residents requiring nursing and personal care
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Walcot Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
  • (these prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Free Parking is available on site


Walcot Hall Nursing Home Reviews (60)

Total of 60, showing 21-40
9.7

Walcot Hall Nursing Home has a Review Score of 9.7 (9.742) out of 10, based on 33 reviews in the last 2 years. Over all time Walcot Hall Nursing Home has 60 reviews.

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Review from L B (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Walcot Hall for palliative care for his end of life. The support, care and professionalism he experienced was outstanding. We couldn't have asked for a better experience at such a difficult time. He passed peacefully with dignity in a lovely caring environment. Thank you so much.

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Review from H B (Sister of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was sent to Walcot Hall in April from the hospital under palliative care - he was given 2-3 weeks to live. But with the excellent care provided by everyone, he stayed with us for another 6-7 months. He could be very difficult at times due to his dementia, but the staff were always so calm
and friendly with him. I cannot thank them enough and will always be thankful for those extra few months with him, so thank you from the bottom of my heart.

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Review from Doug D (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Walcot for palliative care and all the staff displayed professionalism and compassion right to the last moment. Two of the team (nurse & a carer/kitchen operative ) exelled in both keeping mum comfortable whilst keeping my spirits up aswell. Overall I would like to say thanks to all for
helping me through a tough time.

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Review from John H (Husband of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent almost six months in Walcot Hall. My daughters, my family, my friends and I were always made very welcome during our visits. My wife was always well looked after by genuinely caring professional staff who I like to think became her friends. We could not fault the home and what was a difficult
time for us all was made much easier. Thank you to everyone, keep up the good work.

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Review from Jackie M (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t have wished for a better home for mum to be at the end of her life. The staff were simply amazing, going above and beyond on a daily basis to ensure that mum was well cared for in every way. All staff showed sincere care, compassion and respect for mum and her family.

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Review from C A (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this establishment highly enough. My father was only there a short time but the staff and management made his last days extremely comfortable. He passed in a lovely environment and with kind, caring people around him. Thank you.

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Review from Patricia J (Wife of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Walcott Hall is a good place for my husband to be looked after. The staff are very kind and do not try to boss him around which would not work as I well know! He enjoys the food and also the activities which are planned as much as possible. (He enjoyed the owls - they are my favourite animal also!)

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Review from Kathryn F (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, without question, made our family feel comfortable and reassured when we brought our mother to Walcot Hall (for end-of-life care - fast-tracked). The care, attention to every need and request, professionalism, and advice we received (Mum and ourselves) was consistent and excellent.
What
could have been an awful experience was, in fact, made as enjoyable and comfortable as possible.
We owe a debt of gratitude to all the staff at Walcot Hall for their genuine kindness and generosity of spirit - it is a very special place.

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Review from L A (Friend of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like to think my friend is being checked on daily. Otherwise, I'm happy with the care so far.

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Review from G B (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my father's stay at Walcot Hall he received dedicated care and support from a very friendly team. His medicinal, mobility, and personal care requirements were always a focus for the staff, who provided us with the comfort and knowledge that whatever my father's needs were, they could be addressed
immediately. The weekly activity programme helped to integrate Dad with others staying at Walcot Hall, as well as providing a series of challenges, which helped to stimulate other ideas. The food provided was varied and substantial, options were provided when necessary. At all times the staff treated Dad with dignity, which was fully appreciated by us the family.

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Review from Margaret L (Sister of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in this home since being discharged from the hospital in March 2022. In my opinion, he is well looked after, he can be a cranky and difficult individual but is so well cared after. The staff treat him so kindly and he is so happy and content. My husband and I are content
and happy with his care.

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Review from I C (Husband of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walcot Hall and its staff delivered in very full measure, more than meeting our hopes and expectations. The quality of the home and the friendliness of the staff are second to none. Nothing was too much trouble.

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Review from A N (Respite Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have rated details which speak for themselves. I wish to extend my thanks and good wishes to the staff. They were most kind and helpful and did everything to make my stay as pleasant and comfortable as possible.

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Review from Chris D (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been here I cannot thank them enough. This is exactly what I wanted for Dad and more. Everyone has been helpful and lovely.

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Review from Janis N (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since May last year and is very happy. She is getting to know all the staff.

Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home

Thank you so much for your review. Glad to hear that your mother is getting to know all the staff and that she is very happy with us. It means so much to the team to hear your feedback.


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Review from A W (Son-in-law of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I visit about once a month and find things satisfactory-staff are kind and helpful.

Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home

Thank you for your positive feedback about Walcot. We are pleased that you find the staff kind and helpful. We do look to continually improve our services and we will strive to earn more stars by understanding how we can do more.


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Review from M P (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been here for seven weeks. It takes a long while to settle in but I think I will be happy here.

Reply from Martin Kirkup, Marketing and Sales Director at Walcot Hall Nursing Home

Thank you for taking the time to send us a review. We appreciate that it can take a while to settle in with everything being so different, but we are so glad to have you with us and hope you will be very happy here. I look forward to saying hello when I next visit your home!


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Review from B P (Son of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good and always there to help. Management easy to talk to and helpful My mother is pleased to be there. Attendees very good.

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Review from F D (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each visit has been most satisfactory. Our friend is always happy and speaks of staff, food and care as excellent. We love to visit her as there is always a good, happy atmosphere.

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Review from Janet M (Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent two weeks at Walcot Hall Nursing Home recovering from an operation and they have been very pleasant weeks. Each member of staff has been not only proficient in their work but unfailingly supportive, cheerful and friendly. You feel that they truly care for your comfort and well-being and
nothing is too much trouble. Everywhere is clean and well-maintained, the food is varied, nutritious and delicious and everything is done to keep residents entertained and active. I would not hesitate to recommend Walcot Hall Nursing Home to anyone nor to return myself should ever the need arise.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Walcot Hall Nursing Home is calculated as follows: ( (295 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 384 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”


Paraschiva (Lili)

Paraschiva (Lili) Simion

Job Title: Deputy Manager

Joined: 2023

I enjoy helping older people and supporting their health needs, considering it a privilege to care for them. I believe I enrich residents' lives by promoting quality of life and happiness. My relevant education includes nursing school, which instilled qualities like compassion, patience, empathy, and sensitivity.


Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.


Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.