Walcot Hall Nursing Home

Walcot Road, Walcot Green, Diss IP22 5SR
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9.7 60 Reviews
  • Walcot Hall Nursing Home, Diss
Set in over 3 acres of well-kept lawns and gardens in a small hamlet adjoining the market town of Diss, Walcott Hall provides exemplary nursing, palliative and respite care for up to 42 residents.

Walcot Hall provides compassionate, person-centred care in a safe and friendly environment that exceeds expectations through the investment and support of a strong competent and skilled workforce, which ensures quality care and seeks to value and respect the uniqueness of residents and their families. The home offers a selection of carefully designed and furnished single and double rooms, the latter suitable for couples. All rooms are equipped with a 24 hour nurse call system, television, Wi-Fi and telephone point.

The meal experience is excellent, with the chef and catering team working hard to create meals that are both nutritious and tasty, using fresh seasonal ingredients. Residents can experience restaurant-style dining in the home's dining rooms, overlooking the beautiful countryside.

Rooms at Walcott Hall are arranged over two floors overlooking the lake, garden and surrounding countryside. The extensive grounds have lawns, flower beds, paths and patio areas to be enjoyed. A small gazebo and a larger summer house provide sheltered, comfortable resting points when enjoying a walk around the gardens. The home also features a garden-based cabin, equipped with two entrance points, protective Perspex screens, intercom system, heating/insulation, and a nurse call button. This facility allows them to provide greater capacity for visits by friends and relatives when they are not able to meet visiting needs within the home. Strict infection control procedures are maintained to keep all residents, staff and visitors safe.

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Care Provided by Walcot Hall Nursing Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Connie Hughes (Home Manager)
  • Admission Criteria
    • Residents requiring nursing and personal care
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (38)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Walcot Hall Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
  • (these prices are only a guideline, please contact Walcot Hall Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Free Parking is available on site


Walcot Hall Nursing Home Reviews (60)

Total of 60, showing 41-60
9.7

Walcot Hall Nursing Home has a Review Score of 9.7 (9.742) out of 10, based on 33 reviews in the last 2 years. Over all time Walcot Hall Nursing Home has 60 reviews.

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Date Published

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Review from G M (Son of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, a lovely facility sadly lacking sufficient staff at times. My mother is bedridden and receiving palliative care, I have found certain staff members to be quite misunderstanding of Mum's overall condition and needs. However, most other staff are excellent. Difficult to comment on facilities
as I have only been in Mum's room, however she has what she needs. Cannot fault the food or meals at all. Staff need training in basic nursing, i.e. blood tests, only two nurses able to take blood! Very poor, this holds things up for Mum.

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Review from L B (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has really settled in well at Walcot Hall. He joins in the activities, enjoys music sessions and sees the staff as his friends. He says he feels very lucky as everyone looks after each other. We have always been welcome when we visit. The home is in a lovely setting and we sit outside when
the weather allows. The staff have always been happy to answer our 'newbie' questions and are willing to discuss Dad's medical needs so that we are reassured. We look forward to seeing the facilities when Covid restrictions allow. Walcot Hall was the right choice for Dad.

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Review from J C (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, helpful, thoughtful and supportive. The activities department have been outstanding, particularly when accompanying my mother when I have visited, providing reassurance, explanations and support for her. This has been particularly necessary and valuable due to the constraints of visiting
in the pod, when the dividing screen and Covid-safe requirements/necessities present a barrier to communication. The administrator is very helpful and other staff are also impressive.

Reply from Clare Pethick, Home Manager at Walcot Hall Nursing Home

Thank you very much for the positive feedback, we are delighted that you are happy with the care that your mother receives. I will ensure this is shared with the team.


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Review from Rachel B (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was very friendly and caring. My mother was looked after extremely well. Nothing was too much trouble. The nursing staff were very professional and the care staff couldn’t have been more helpful. My mother’s last few days were made as comfortable as possible and she was always treated with
dignity.

Reply from Clare Pethick, Home Manager at Walcot Hall Nursing Home

Thank you very much for taking the time to complete the review.


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Review from Jenny C (Niece of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for six years and is so happy. The staff are caring, friendly and attentive. Personally, I think they are all amazing - particularly during the past ten months with the challenges the pandemic has caused.

Reply from Rosalind Godfrey, Home Manager at Walcot Hall Nursing Home

Thank you, Jenny - this means so much to us all. Your Aunt is such a big part of life here at Walcot Hall. She still finds a smile during these difficult times and that inspires us all to keep going.


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Review from M C (Son of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Haven't been inside, hence unable to comment on some areas.
Mum seems, based on phone calls and 30-minute visits per fortnight, to be well and well-fed.
Hopefully, the government will indemnify care homes/nursing homes to allow longer, more regular visits.

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Review from S M (Friend of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Walcot Hall for 6 years. During that time I have no cause to complain about the standard of care or had any issues with the staff. Any queries can be immediately discussed and all staff have been friendly and welcoming.

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Review from K S (Friend of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit this care home. The place is spotless, the food is good and the care is great. My friend is very happy living at Walcot Hall and sees it as her home. The staff are always polite and helpful.

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Review from Catherine H (Daughter-in-law of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The general care, cleanliness, activities, resident socialisation, food and atmosphere have always been good.
During the last few weeks - during lockdown - my mother-in-law's grandson died. The staff have helped us to visit in a way which met the circumstances and respected COVID rules. They have always
practiced deep compassion and care for all the family.

Reply from Sue Doherty, Home Manager at Walcot Hall Nursing Home

Thank you for your kind review. It is a pleasure to care for your mother-in-law and support the family.


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Review from Neil W (Son of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality home.

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Review from N H (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All round my mother is happy with the staff and all that happens in the home. Food is good, she is quite content.

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Review from Robert S (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Walcot Hall from September 2019 to June 2020, when he sadly passed away from prostate cancer issues.
During this period he was looked after brilliantly by a dedicated team who he bonded with very well, having settled quickly after a fall at home had led him to become confused
and unable to walk. My brother and I visited him regularly with my brother attending most days to provide family support and myself most weeks from Surrey.
He was mostly found in the atrium with a cup of tea, other residents and staff from Walcot Hall providing food, entertainment and many cups of tea. There were always nurses on hand to administer medication and to provide support. The grounds at Walcot Hall are beautiful so was easily possible to wheel him out into the fresh air, was able to enjoy a nice day, while restaurant facilities were excellent as was service and food.
My father entered Walcot Hall and prospered, mainly due to fantastic attention and good food and nursing.

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Review from Helen T (Daughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that the staff are giving to my Dad is first-class. They are so kind and compassionate. They are not only looking after my Dad but are also supporting me and the whole family. I have absolute confidence in their care; professional care and the highest of standards. Thank you.

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Review from R D (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 3 years. Her increasing frailty has been dealt with tactfully and kindly by all the staff as has her increasing ill-health. Her care has been excellent towards the end of life all dignity and consideration was given to her needs and mine. She was sound of mind and the
staff always consulted her about her care and medical treatment. The home is bright, clean and well-appointed with lovely grounds and caring staff.

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Review from D G (Resident) assisted by family/friend published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very nice, no complaints about the home itself. Happy with the treatment I get.

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Review from J B (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary nursing care provided after a major hip revision surgery. The food is extremely nourishing and varied, other snacks are brought out on request. Immediate response to the call button 24 hours a day. All the staff are extremely positive, friendly and caring.

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Review from R N (Son of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, aged 100, has been at Walcot Hall now for almost 18-months.
She is very frail and unable to move around without help.
She is very well looked after by a caring and sympathetic staff.
The atmosphere is cheerful and friendly, and the surroundings are very pleasant.
I would regard
it as the most suitable care home for anyone.

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Review from J M (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the care home for two years until her death. The care she received was extremely good and the staff were very attentive and efficient.

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Review from T H (Wife of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of Walcott Hall is a very good one. Generally, the staff are extremely good, everything is clean and hygienic and the meals are of a high standard.
Public areas are kept welcoming and clean/tidy and the nursing care is excellent.
I would highly recommend it to others.

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Review from Janet K (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault Walcot Hall Nursing Home. From our first visit whilst looking for a suitable Nursing Home for my mother, to my mother being cared for by the staff at Walcot Hall I can say that I have never been disappointed. The grounds are very attractive with good facilities and easy parking. The
cleanliness in the bedrooms and communal areas is second to none. The food is attractively served. The staff are caring, knowledgeable, attentive and keep the family informed. Families are and made welcome and supported when required.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Walcot Hall Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Walcot Hall Nursing Home is calculated as follows: ( (295 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 384 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walcot Hall Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (4)

Connie

Connie Hughes

Job Title: Home Manager

“I have more than 38 years’ experience in nursing and management roles, across the NHS, Acute Health, and Social Care, and more recently with private Health Care Organisations. I am an ambassador for Dementia Care and an Older Person’s Nurse Fellow with Kings College London –I take great pride in all my roles and am passionate about caring for the older person. I work hard with all my teams, which includes my residents, staff and family members, to provide the best possible standards of person-centred care, along with ensuring as much as possible, that every resident is happy, cared for and is living their best life within the care environment.”


Paraschiva (Lili)

Paraschiva (Lili) Simion

Job Title: Deputy Manager

Joined: 2023

I enjoy helping older people and supporting their health needs, considering it a privilege to care for them. I believe I enrich residents' lives by promoting quality of life and happiness. My relevant education includes nursing school, which instilled qualities like compassion, patience, empathy, and sensitivity.


Julia

Julia Beeslee

Job Title: Administrator

I consider myself good at my job due to my strong organisational skills, adaptability, friendliness, and excellent relationships with residents, staff, and visitors. I believe I enrich the lives of the residents in our home by being friendly and always making time to chat with them, which they appreciate. In terms of relevant education and training, I have a background in the Civil Service, having worked with the DWP for nearly 30 years in various roles, including fraud detection and benefits processing.


I often go on walks with my springer spaniel, Herbie, and find great joy in my garden and being outdoors when I'm not at work.


Ewelina

Ewelina Cegielska

Job Title: Head Chef

I've worked in Walcot Hall for about 13 years now, and I must say it's a lovely home with a very friendly staff team. It's a wonderful place to work, with beautiful views. I have a real passion for cooking, and I always make sure that the meals I prepare are of the highest standard and quality. I'm proud to say that I've completed all of my training in food and hygiene, and my kitchen has a 5-star rating.