Woodland Care Home

189 Woodland Road, Hellesdon, Norwich NR6 5RQ
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9.7 61 Reviews
  • Woodland Care Home, Norwich
Woodland Care Home is a Norwich residential and nursing service, that has been purpose-built for flexible care needs and offering a comfortable and charming setting.

The service can be extended for both respite and palliative needs, thanks to an experienced and highly-qualified team passionate about achieving consistent standards.

Secluded gardens areas and an activities programme, that includes visits from animal therapy professionals, significantly add to users' enjoyment of the service.

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Care Provided by Woodland Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Royal (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Woodland Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Nursing Care from £1,585

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Woodland Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting hours.


  • Parking

  • On site parking available.


Woodland Care Home Reviews (61)

Total of 61, showing 1-20
9.7

Woodland Care Home has a Review Score of 9.7 (9.729) out of 10, based on 10 reviews in the last 2 years. Over all time Woodland Care Home has 61 reviews.

Overall Experience

  • 46
  • 12
  • 1
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  • 1

Date Published

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Review from David S (Son-in-law of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital straight to Woodland. Many other homes had turned her down due to concerns about her safety as she was prone to falls. Woodland were happy to take her on and initially provided 24-hour one-to-one care funded by CHC, eventually this was reduced to 12 hours per day and
finally withdrawn once Mum had lost her mobility. Throughout this time and beyond the care home staff were extremely diligent and caring towards Mum, ensuring her safety and reporting any issues back to us. Sadly Mum passed away in late September. We asked her many times if she was happy there and she always said yes, the management and staff were all very friendly, approachable and happy to discuss any issues and keep us updated on progress. The home provides good healthy meals, there are plenty of activities on a daily basis, and they take the residents on outings as and when possible. Mum particularly enjoyed her day out at an animal park. We thank them all for all they did for her.

Reply from Claire Royal, Deputy Manager at Woodland Care Home

Thank you for your kind words, Mr S. We pride ourselves at Woodlands in providing person-centred care and tailoring our care to each individual. It was a pleasure caring for your mother-in-law during her last days, and ensuring all her wishes were met.


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Review from T B (Husband of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the husband of a resident at Woodland Care Home. My wife has been a resident there for the past 4 years.
During this time she has been extremely well cared for and is very happy. The staff are very caring and kind and this care appears to be very well managed.
The activities are excellent and
the entertainment is most enjoyable.

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Review from Raymond M (Husband of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have wished for better care than what my wife received, treated with dignity and love. Now she has left us, she is at peace.
Thank you all.

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Review from A B (Granddaughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the standard of care is excellent. The carers really cared, and I felt supported by them as much as they supported my grandma. They treated me kindly and offered reassurance when I was unsure. They understood and had compassion. They did everything possible to make her comfortable both in the
life she had with them and when she passed.
I didn’t have much contact with the management, and I cannot comment on whether it is good value for money because we didn’t have anything to compare it to; care home costs across the board seem very expensive.

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Review from D S (Wife of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only a resident for 3 weeks for continuous care. The staff were all very kind, friendly and attentive to him at all times. His well-being and health improved greatly during his stay.

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Review from Margaret G (Wife of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Woodlands Care Home.
My husband has only been in the home for 6 weeks. The staff treat him like they have known him for years. They are kind, caring, nothing is too much trouble for them all done with a smile! I am involved in all the treatment he has, they tell me all
that is going on with him, good or bad.
I am very pleased he is in this home as I feel he is safe.

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Review from Susan C (Respite Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sent to Woodlands Care Home from 13th June 2022 until the 18th of September 2023. Ever since I have been in the care home they have supported me all the way through my stay. They were always there when I needed to talk to them. All the staff are excellent at what they do they care about the residents
under their care. They treat you with respect and dignity and they listen to your problems. I would like to say a big thank you to all the day and night staff and management for all your care and support. I recommend this place all the way I will definitely be back when going into respite. Thank you once again to all Woodlands staff.

Reply from Fayth Holmes, Care Manager at Woodland Care Home

Thank you Sue for your kind words. It was a pleasure to have you stay with us at Woodland and we wish you all the best for the future back in your own home.


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Review from G B (Cousin of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager is lovely and has made some lovely changes to the home and the care provided by her and the staff.

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Review from Carole O (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Woodland for 3 months and is thriving since leaving hospital in a very poor state after the trauma of breaking her hip. The staff are kind and respectful and have done their utmost to make Mum feel at home. They are friendly and inclusive and whenever I visit I feel I’m part of a
big family. Their activities coordinator is passionate about making her activities room a place for socialising as well as doing activities. My mum is a very sociable person so the activities room has played a big part in helping her heal, make friends, and do well here. We had a few issues personalising Mum’s care initially but the manager and her staff have always listened to our feedback and requests and then put into practice the things we wanted for Mum. Having Mum at Woodland has always felt like a team effort and as a family we appreciate that.

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Review from Peter B (Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very attentive and alert to the needs and welfare of the residents. There is a good degree of treating each resident as an individual. The staff are friendly and very helpful.

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Review from B M (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in this care home for two years and care provided has been excellent. Regular updates given on health of Mum when needed, including from the care home doctor. Staff are always friendly - having taken visitors into the home they have remarked how friendly and caring the staff were, from
care staff to cleaners/kitchen staff.

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Review from Sandra M (Wife of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a stressful time (care home closed down). I asked my husband's social worker to refer him to Woodland Care Home. The day my husband arrived along with myself and my daughter, we all received a truly warm reception from the manager and staff. It was decided by managers a larger room was needed
because of his needs. All care is excellent.

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Review from Andrew N (Brother of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was fast-tracked and funded to a nursing home, and I was very impressed with my viewing apportionment. I got a nice feeling about the place as soon as I went through the front door. Everyone was so friendly, and I got the feeling that my sister would be treated as an individual and she could
be someone in her own right. The home was clean and tidy, and the bedrooms were bright and airy too. It's like being home from home. A great place to be.

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Review from P H (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Woodland Care Home for respite care for just under two weeks. Although there is a shortage of staff in a lot of care homes, we've found Woodland staff to be caring. The manager is always willing to listen to any concerns and, as a family, we are encouraged to get involved with the
social events they have. We are now in discussions to make my dad a resident there as our initial experience has been very positive and most importantly my dad seems happy - please take into account that these views are based on a short stay. We haven't experienced everything.

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Review from John B (Brother of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a regular visitor to my sister. She is very happy and contented. I've noticed a good improvement in her general health. She's had her teeth sorted out and is always praising how good the staff are. Several relations visited, and we all agree our family members couldn't be anywhere better.
There is a very upbeat feel about the whole care home, and always many activities going on. The whole staff are very smiley and helpful.

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Review from Claire W (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already written a review but feel the need to write another following Covid. Mum was sent here by the NHS a few years ago following a life-changing stroke, going from being independent to all care from her bed and fed via a tube in her stomach. You hear such bad stories via the press and was
naturally worried but over the weeks months and years, I don't think we could have had much better care. In fact, Woodlands fought with me to have my mum stay there and upon reflection, I am truly grateful for this. During Covid we were updated as much as possible, Mother passed in January we were well informed and recommendations were given to me for which I am grateful. Even now I miss going there putting my feet up sitting with Mum and chilling out, a short time there but leaving good memories. I cannot rate the food as Mum didn't eat solids but it looked and smelt awesome.

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Review from Lyn Y (Partner of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner became poorly at the beginning of January 2021 and was taken to hospital, which is where he remained until he was moved to Woodlands Care Home in March. When he arrived there, he was very malnourished, had no interest in anything and had lost his spark. Within a couple of weeks, the transformation
was amazing. He began to eat, hold a conversation and discovered his sense of humour. The staff are amazing. It was through their caring, consideration and encouragement he has made the progress he has. He is on palliative care and has always been treated with dignity and respect by the staff. I have never seen any unhappy faces when I have been to visit, and nothing is ever too much trouble. He receives the day to day care and support, which he needs in an amazing care home. As his partner, I could not wish for him to be in a better place. Thank you to you all.

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Review from A B (Granddaughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, the care home has really plummeted in the last year. Carers are understaffed and the ones that are, are super underappreciated. Lost a lot of good ones recently.
The manager is super rude and unhelpful.
Home has lost its medication license, something to think about. Also, the van is
no longer available for use, so residents spend a lot of time inside.
Shout out to the activities coordinator, always kept Gran busy.
Cleaning ladies were a pleasure to talk to.
Safe to say we’re glad Gran has now moved after four years, she was getting very depressed.

Reply from Anita Brian, Home Manager at Woodland Care Home

When I spoke to your Gran she told us that she was happy at Woodlands but wished to move to be closer to her daughter. She had lost some friends recently which left her feeling lonely and in low mood which I understood and sympathised with. We worked hard to support her and so I was surprised and saddened at your comments, I wanted to respond. Staffing is reviewed regularly and relates to the needs of the residents. Any recent staff turnover was due to personal reasons, I am not aware of anyone feeling underappreciated. We have never had a “Medication license”. We are a nursing home but your Gran was a residential funded resident and we are legally required to refer to district nurses to administer certain medication and manage dressings. The specially adapted minibus was not used throughout the pandemic and depreciated. As restrictions have eased a new bus has been delivered to the home.
I hope this helps to allay any concerns and I am happy to discuss further.


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Review from Mark V (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do I start? When we first went to view the home my sister and I were impressed with the Manageress who since that day has struggled to hold a conversation or even acknowledge any of our family who visits our Mum. The staff turnover is high and at weekends trying to get a member of staff to attend
and help Mum to the toilet is really difficult and on numerous occasions, Mum has had an accident.
Residents still haven't had their flu jabs and booster jabs, these are elderly vulnerable people.
Mum is left in bed fully clothed and regularly misses meals because she is left in bed.
Meal portions are small and food/drinks we tell the home Mum doesn't like are still served up.
We are in the process of moving our Mum as she has lost weight and feel that due to lack of staff the care is minimal.

Reply from Anita Brian, Home Mananger at Woodland Care Home

We are saddened that your mother has moved. We feel we did our utmost to care and support her and there are some areas I need to respond to. The staffing levels at Woodlands are consistent through the week and any staff turnover was due to personal reasons. We are not allowed to administer vaccines, all residents were vaccinated before your mother left. Some of your requests we felt wouldn’t be in your mother’s best interests but we have always consulted with you. Her weight remained stable at Woodlands and we offered her smaller portions of food through the day and night which she preferred, always something she enjoyed. She did sleep for long periods but she was awake for a long periods. So as not to disturb her she did sometimes sleep fully clothed in bed but she was always comfortable. I understand how disappointing it was when she was asleep when you visited and I appreciate you didn't always get to see her interacting with people and enjoying walks with staff.


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Review from Graham K (Son of Resident) published on 11 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I are most grateful to the staff for the caring way in which they looked after our mum during her stay at Woodland.
In need of tube feeding, doubly incontinent and at times in some pain the staff did their very best to tend to her needs and make her as comfortable as possible. In normal
times she particularly enjoyed the activities and interacting with other residents and in the end,
came to call it her 'home'. The fact that Covid was kept at bay for 14 months is a tribute to the dedication of the staff as one can only imagine how impossible and thankless their job was during lockdown. I would not hesitate to recommend this lovely care home.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Woodland Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Woodland Care Home is calculated as follows: ( (89 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Anita Brian

Job Title: Care Manager

Hello my name is Anita Brain I am the Care Manager?at Woodland


I first qualified as a nurse in 1995 and have over 20 years nursing experience in a variety of settings and specialities.


I hold ENB 998 Teaching and assessing in Clinical practice, ENB 237 Cancer Nursing, BSc(Hons) Specialist Nursing Practice (Oncology)


I have a wealth of management experience within the NHS and?I am excited to have a chance to build on that within the Care Home industry. My vision is to create a home from home, where the residents are well cared for and lead fulfilling lives in a caring and friendly environment.


Frequently Asked Questions about Woodland Care Home

What types of Care is Woodland Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodland Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodland Care Home have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodland Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodland Care Home to the centre of Norwich?

3.3 mile(s) as the crow flies, distance by road may be significantly further.