Barchester Woodside House Care Home

142 Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ
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9.7 86 Reviews
  • Barchester Woodside House Care Home, Norwich
Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.

Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for respite care and short breaks as well as long-term stays.

A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored care plan for each person. And the home's dedication can be seen across the board - in cooking, hospitality and organising activities. Why not arrange a visit and see for yourself!

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Care Provided by Barchester Woodside House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Robertson (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Woodside House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Woodside House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Woodside House operates an open door policy for visitors of residents at the home.


  • Parking

  • On-site car parking


Barchester Woodside House Care Home Reviews (86)

Total of 86, showing 21-40
9.7

Barchester Woodside House Care Home has a Review Score of 9.7 (9.689) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Woodside House Care Home has 86 reviews.

Overall Experience

  • 59
  • 25
  • 2
  • 0
  • 0

Date Published

86
7
17
25
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Review from Glen M (Son of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a stroke back in May 2023 and while in hospital was diagnosed with advanced dementia.
Since my mother was transferred to Woodside my family and I would say that my mother’s quality of life has shown improvement.
When I visit I am able to see my mother’s charts and from these, I
can witness firsthand the increase in my mother’s food and fluid intake. This is because shortly after being transferred, Woodside identified and agreed with a local service a need to purée my mother's food and to add thickener to her fluids to allow for this.
I am also impressed with the professionalism of ALL of the staff. All of the main nurses know my wife and I by name and if they need to make us aware of anything will actively seek us out while we are visiting.
I cannot recommend Woodside any higher in all aspects of my mother's care and to go further I would thank Woodside for giving my family and me a little longer with my mother due to the improvement we have seen in the quality of her life.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you so much for taking the time to write such a lovely review. We will share this with all the staff and it is so lovely to hear you are pleased with the care being offered to your mother.


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Review from Pamela B (Respite Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been moved here from hospital until the paperwork for my new care home is completed, I have been very surprised having not, in my 85 years, had to call on such services. Many thanks for making this transfer as good as it can be. I have found the staff very friendly.

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Review from M M (Wife of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in respite three times in Woodside.
Very well looked after.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for taking the time to share such a lovely review.


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Review from Valerie C (Daughter-in-law of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular member of staff helped me take my mother-in-law to the hospital. She was fantastic, professional, caring, loving and forward-thinking. I can never thank her enough, keep up the good work.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for such a lovely review, your comments have been passed on to the staff member.


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Review from Margaret W (Sister of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was sent from hospital to Woodside House Care Home and I was very impressed with this care home. The staff are very good with the residents and, as far as I can see, make them feel at home and comfortable. I've seen a few care homes in Leicester and Market Harborough, but not a patch on this
one.

Reply from Sarah Robertson, Manager at Barchester Woodside House Care Home

Thank you for taking the time to give a lovely review. I will share this will all staff. It was a pleasure to have your sister with us at Woodside House.


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Review from Tamsin D (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the past month my mother has really settled into the home and it’s a relief to see her so content and comfortable. All of the staff we interact with are approachable, efficient and very caring. Communication could be a problem with situations like ours but the team has gone out of the way to
keep us informed of what is happening. Nursing care is very good and any possible problems are observed and well attended to (for example my mum’s sore lip which needed treatment). One thing we would appreciate, but realise the post covid situation has been an impact, is more church or spiritual activity as we’d been led to understand this was a key element of the care when selecting a home. We accept this may also be dependent on the interaction of the local clergy rather than the home. On the whole extremely happy and impressed.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review, yes unfortunately the church visits have been impacted due to covid, we're in regular contact with the church and hoping they'll be able to provide a regular service soon.


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Review from Abirra N (Daughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had therapy at Barchester Woodside House Care Home for six months. It was all quite excellent. They were all extremely loving, there was so much to do, and they helped her become better so she could be discharged. They were completely satisfactory, to us. It's lovely and extremely nice. Everything
was neat, clean, and in order. There was nothing that didn't seem excellent.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete the review and sharing your kind words about our lovely care home and dedicated staff.


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Review from S G (Respite Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall stay has been extremely beneficial and helpful in my overall recovery from my operation. After the initial blip, I have had great treatment from all quarters of the care home. Hopefully, I won't need another "hip" operation, but I would definitely be back!

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review; it's been a pleasure having you with us while you recover from your operation.


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Review from Dawn W (Wife of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. He is loved and looked after. We are so very lucky to have him here.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review.


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Review from L H (Stepdaughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepmother of 97 was wheelchair-bound when she became a resident. She was disabled and wheelchair-bound. A very determined character trying to keep her independence but needing help. She gradually accepted this from the attentive carers and settled well. Within 4 weeks her pacemaker failed and she
became bedbound. The care she received in the final weeks was second to none. All the staff from management to nursing staff and carers were cheerful, kind, and sympathetic. The home was bright, clean, tidy and the atmosphere calm and friendly. I would like to express my thanks to the staff and cannot praise them enough.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for your review; it was a pleasure looking after your stepmother.


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Review from Nicholas A (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mum at Barchester Woodside House Care Home was excellent right up until Mums death.
Staff were always lovely and nothing was too much trouble.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you very much for taking the time to complete a review, we appreciate your kind words.


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Review from Marianne F (Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most caringly looked after whilst convalescing following and operation. The caringness and warm friendliness of all the staff were truly appreciated. I returned home after a happy two weeks at Woodside, ready and able to look after myself.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to leave a review; we're happy to hear you enjoyed your stay with us.


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Review from J W (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside House is a lovely home and my mum was very well cared for during her two years there. The whole staff team are excellent, very friendly and welcoming to our family. The staff are very caring and professional in their roles and obviously care greatly for their residents, respecting their wishes.
It is an excellent environment, the rooms are spacious and there are activities arranged if they wish to participate. Overall it was the best home we looked at and are so pleased we choose it for our mum.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review and sharing your kind words about the home.


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Review from A R (Mother of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place and lovely staff, clean throughout. Very happy to have a loved one staying in this quality of care.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review for us, we really appreciate your kind words.


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Review from R N (Respite Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed here for three weeks after a time in hospital. The facilities were comfortable and adequate. The food was overall very good, varied and tasty. The staff were very helpful and provided as much assistance as you required. As I got stronger I required less assistance and the staff hen respected
my privacy.
There was entertainment provided and I did attend the remembrance concert which was very good. Overall, highly recommended for a short or long stay.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you for taking the time to complete a review, we're happy to hear that you enjoyed your stay with us.


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Review from P K (Partner of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff is exceptional, they treat the resident with great dignity. The events team include the resident whenever it's possible which stimulates the resident.
The nursing staff keep me informed if needs be. The care/nursing home is very clean and the food is good, when it's hard
to meet everyone's requirements everyone is very kind to me and respects me if I have any questions.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us .


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Review from T T (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodside Care Home has restored my faith in carers. Since both my parents came to live here, they have improved so much. The care is exceptional, the manager is so understanding and caring. Nothing is too much trouble for the staff. They are amazing. It was a hard decision to make moving my parents
into a care home but Woodside has made this the best decision. We can never thank them enough. The entertainment is also fantastic.

Reply from Elena Sandu, Manager at Barchester Woodside House Care Home

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.


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Review from S B (Son-in-law of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My inlaws have been here for one week, and the difference in them is incredible. They are more alert, happy, not confused or agitated. The staff are fabulous, caring and helpful. They now enjoy the garden, home-cooked food, seeing the family. We are so pleased and now do not worry all the time that
our parents are being properly cared for. Well done to all the staff at this amazing care home.

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Review from Peter J D (Widow Widower) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I was kept regularly informed of my wife's well-being during lockdown, but of course, visits were spasmodic, to say the least. This was not of the homes doing, I fully accept.
Unfortunately, the arrival and very quick spread of Covid at the turn of the year resulted in many deaths, my wife included.
It was clear that the home did struggle with this outbreak and communication with certainly myself could have been better, and certainly more professional and empathetic, despite the very difficult circumstances.
I have tried on a number of occasions to contact the home to volunteer, and to ask about a memorial for those residents who lost their lives due to Covid, especially in early 2021, and have been brushed off repeatedly. This is a real shame, as I do believe that my wife was well cared for during her stay of nearly a year at the home, and am a little disillusioned with their current inaction.

Reply from Feedback Team, The Feedback Team at Barchester Woodside House Care Home

Dear Peter,


Thank you for your review. I am sorry to hear that your experience with Woodside House was below expectations. We understand the importance of communication especially during the unprecedented circumstances of the pandemic. I am sorry if you felt the communication was not enough, we have since spoken directly about your concerns and hopefully all the above has now been resolved. However if you did have any further concerns please do not hesitate to contact myself or a member of my team directly via phone: 01603 702002 or email: woodside@barchester.com. I would once again like to extend our deepest sympathies at what I know must be a very difficult time.


Kind Regards,
The General Manager, Woodside House Care Home


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Review from L H (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and father had been residents for a respite period of 3 weeks and hoping to be residents. Unfortunately, my father passed away on his 6th day in Woodside House and my mother then requested to return to her home. Their 6 days were wonderful for them both. Total 100% care which I couldn't fault
in any way. The staff are amazing across the board, nothing was too much trouble at all. Woodside House staff were nothing but professional throughout my parents 6 days. Aided me and my mother when father passed away in his room in the early hours. Just couldn't ask for more!

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Barchester Woodside House Care Home is calculated as follows: ( (218 Excellents x 5) + (55 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 289 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Sarah

Sarah Robertson

Job Title: General Manager

Joined: 2022

My name is Sarah and I am proud to be the General Manager here at Woodside House.


I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.


David

David Leaper

Job Title: Deputy manager

Joined: 2024

My name is David and I joined the team in 2024. I feel privileged to be the deputy manager & clinical lead for Woodside House.


Samantha

Samantha Lake

Job Title: Activities Co-Ordinator

Joined: 2002

My name is Sam and I lead our Activities Team at Woodside House.


I have been at Woodside House since 2004 and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.


We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things and we love learning from our residents every day.


Amy

Amy Fulga

Job Title: Head Of Community - Willow & Sycamore

Joined: 2011

My name is Amy and I joined Woodside House in 2011 as a Registered General Nurse and now I am the Head of Unit for our Willow and Sycamore communities.


I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team and several of the staff have been here for many years and are great friends with the residents.


We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in.


Kimberley

Kimberley Cooper

Job Title: Head Chef

Joined: 2017

My name is Kim and I am proud to run the kitchen team here at Woodside House.


I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.


Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.


Kelly

Kelly Mitchell

Job Title: Housekeeper

Joined: 2003

My name is Kelly and I am the Head of Housekeeping here at Woodside House.


My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them


Scott

Scott Allman

Job Title: Head Of Maintenance

Joined: 2004

Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.


I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.


Residents are always welcome to join me in pottering in the garden.


Sally

Sally Dack

Job Title: Home Adminsitrator

Joined: 2018

Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.


Nono

Nono Dabutha

Job Title: Head of Memory Lane Community

Joined: 2023

My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.


I am now really enjoying the challenge of leading the memory lane community at Woodside House.