Barchester Woodside House Care Home

142 Woodside Road, Thorpe St Andrew, Norwich NR7 9XJ
Submit a Review
9.7 86 Reviews
  • Barchester Woodside House Care Home, Norwich
Located in Norwich, Woodside House offers a stimulating environment for those older people requiring extra support.

Woodside provides first-class 24-hour nursing and residential care alongside expert care for people with dementia with a specialist Memory Lane Community. The Home also provides support for respite care and short breaks as well as long-term stays.

A team of highly-qualified and attentive staff really focus on the individual needs of the residents with a tailored care plan for each person. And the home's dedication can be seen across the board - in cooking, hospitality and organising activities. Why not arrange a visit and see for yourself!

Show Barchester Woodside House Care Home on the Map

Care Provided by Barchester Woodside House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Robertson (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (58)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Woodside House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,500

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Woodside House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Woodside House operates an open door policy for visitors of residents at the home.


  • Parking

  • On-site car parking


Barchester Woodside House Care Home Reviews (86)

Total of 86, showing 41-60
9.7

Barchester Woodside House Care Home has a Review Score of 9.7 (9.681) out of 10, based on 25 reviews in the last 2 years. Over all time Barchester Woodside House Care Home has 86 reviews.

Overall Experience

  • 59
  • 25
  • 2
  • 0
  • 0

Date Published

86
7
17
25
61

Review from Theresa W (Daughter of Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being the sole carer normally of my father Barchester Woodside House Care Home have given me peace of mind and trust that my father would be cared for extremely well during his respite stay. Giving me the much-needed rest to continue to care for him at home. Their communication and level of care are
of a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Daughter of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently moved to Barchester Woodside House Care Home, after 3 weeks in a hospice. The care and warm welcome he received at Woodside has been exceptional. The staff are warm, kind, caring. The facilities, rooms and gardens are of a very high standard. Most importantly my father seems very
happy, enjoying events organised and secure. A great comfort to me and my family. I can't thank you enough. The staff all do a wonderful job and always with a smile.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren P (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed an urgent respite location due to limited mobility, health, and food intake. Woodside were welcoming, friendly, and addressed Mum's care needs to an exceptional standard. After 4 weeks she's walked out with a promise of continued improved progress.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Stepdaughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care mum receives. The staff are excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Desmond T (Next of Kin) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative lived at Woodside House for two and a half years and was always full of praise for the high standards he experienced in every aspect of his care. As his next of kin and a regular visitor, that is what I experienced too. The staff in all areas managed to cope with precise professionalism
with respectful and friendly courtesy, there is real warmth in the atmosphere, and it is a home in the very real sense. Certainly, my relative felt 'at home' soon after moving in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra W (Daughter of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Woodside House since September. The whole experience has been exemplary. The care and concern that every member of staff with whom we have had contact has displayed great attention to the detail of her care and needs. All staff have a good knowledge of her and are interested in,
and concerned about, her welfare. Communication with me is excellent and nothing seems to be too much trouble. I am extremely satisfied with Woodside House and its staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since March we have been on lockdown. I could phone any time to see how he was. I have had five visits. Two in reception and three in the garden and most enjoyable. All of the staff have a very professional way with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been most impressed by the loving care shown to our mother, in particular, during the lockdown. This has been an anxious time for us, but we have felt confident that Mum is being well looked after. She seems happy when we phone and visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe and happy here. The staff are very friendly and happy and make me feel safe and secure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doug M (Son of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Woodside Care Home for nearly two years and my wife and I visit around three times per week (prior to lockdown) and we are completely satisfied that she is being looked after very well. The staff are very friendly and accommodating. I would like to thank them all for their commitment
during an extremely trying time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Husband of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted to the nursing home from hospital with great care and dignity. The deputy manager and all the staff have been extremely helpful and kind at all times through her stay. We could not have wished for better treatment. The manager introduced herself and was very professional in her
position. The food was excellent at all times and the premises have achieved 100% effort for everything "Well Done".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nola K (Sister of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and nurses are always very helpful. My sister and I have every confidence knowing our sister is being cared for she seems happy and content but knowing she is being well cared for is very reassuring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Sister-in-law of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff always treat my relative with courtesy and compassion. His care is always at the forefront of all their actions. They keep me fully informed of any incidents concerning him and I am fully included in any decision-making regarding his care. The management is extremely approachable if I have
any queries.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Friend of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident at Woodside House every week and am always thankful to find a high standard of hygiene and cleanliness maintained. The friendliness of the staff and carers is wonderful and they do very well to give loving care to their residents and those who came to visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mike M (Husband of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff all friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant and helpful. Found improvement since Mum has been here. Staff always helpful when questions asked. Understand Mum getting attention and care. Think fees are expensive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodside house has come on in leaps and bounds since the new manager was appointed. The activity team has been supported in getting more entertainers, which makes all residents happy. The staff are really kind and caring towards all residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila V (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact and on a daily basis we have nothing but praise for Woodside. The relief at having my mother cared for in such an environment is huge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth B (Husband of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was transferred to Barchester Woodside House Care Home from Norfolk and the hospital on the 20th September 2017 for palliative care and died there on 20th December 2017. I could not have wished for a more kind, considerate and caring place for her to end her days. In my experience, staff from
manageress, nursing staff, kitchen staff down to the cleaners were so helpful. The food was of excellent quality and nicely presented.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy R (Cousin of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are extremely pleased with the care our elderly cousin is receiving. Although she cannot move very much she always seems to be comfortably placed in her bed with things she needs near at hand.
The staff seem to be very gentle and caring.
Our cousin's room is always tidy and pleasantly fragrant.
Thank
you to all the staff at Woodside!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Barchester Woodside House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Barchester Woodside House Care Home is calculated as follows: ( (215 Excellents x 5) + (57 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 288 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Woodside House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Sarah

Sarah Robertson

Job Title: General Manager

Joined: 2022

My name is Sarah and I am proud to be the General Manager here at Woodside House.


I am an experienced nurse and care home manager, having spent many years with both the NHS and Barchester. I love working for Barchester and leading the team at Woodside House in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.


David

David Leaper

Job Title: Deputy manager

Joined: 2024

My name is David and I joined the team in 2024. I feel privileged to be the deputy manager & clinical lead for Woodside House.


Samantha

Samantha Lake

Job Title: Activities Co-Ordinator

Joined: 2002

My name is Sam and I lead our Activities Team at Woodside House.


I have been at Woodside House since 2004 and I love it here. I am responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. My team and I are very passionate about our work and love putting smiles on the residents' faces.


We involve the residents in the planning of our activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. We will support every resident to try new things and we love learning from our residents every day.


Amy

Amy Fulga

Job Title: Head Of Community - Willow & Sycamore

Joined: 2011

My name is Amy and I joined Woodside House in 2011 as a Registered General Nurse and now I am the Head of Unit for our Willow and Sycamore communities.


I am responsible for ensuring that all of my residents receive the highest standards of care and are treated with the level of dignity and respect that I would want for my family to receive. We have a very experienced team and several of the staff have been here for many years and are great friends with the residents.


We love welcoming new residents and helping them to join our little community, each new person brings their own personality to the mix and it is wonderful to see everyone making new friends as they settle in.


Kimberley

Kimberley Cooper

Job Title: Head Chef

Joined: 2017

My name is Kim and I am proud to run the kitchen team here at Woodside House.


I am responsible for providing a top class dining experience and ensuring that the menus reflect the high standards that every resident should enjoy. I am constantly speaking with residents to find out what foods they prefer, the way they like things presented and how I can make every meal a great experience.


Working with the care staff to ensure each resident's unique dietary requirements are met, is just one of the ways that my kitchen team support the health and well-being of our residents. I spend time with each new resident to ensure that my team and I are aware of their preferences and favourites when they first move in to Woodside.


Kelly

Kelly Mitchell

Job Title: Housekeeper

Joined: 2003

My name is Kelly and I am the Head of Housekeeping here at Woodside House.


My responsibilities include leading our housekeeping team to making sure that the home is spotlessly clean at all times. We take care of all aspects of housekeeping so that our residents can relax and know that everything is taken care of for them


Scott

Scott Allman

Job Title: Head Of Maintenance

Joined: 2004

Hi, my name is Scott and I am responsible for ensuring that every aspect of Health and Safety has been observed.


I also ensure that everything is working well and Woodside House remains well-maintained and presented 'home-from-home.' I am always ready to help a resident to rearrange their room or put a new picture up on the wall.


Residents are always welcome to join me in pottering in the garden.


Sally

Sally Dack

Job Title: Home Adminsitrator

Joined: 2018

Sally is the home's Administrator and joined us in January 2018. Her role involves supporting the General Manager and taking responsibility for all the financial and administrative aspects of the home.


Nono

Nono Dabutha

Job Title: Head of Memory Lane Community

Joined: 2023

My Name is Nono I have been a Nurse since 2001 originally in my home county of Botswana. I moved to the UK in 2005 and started working in a care home in Dereham. I worked as a Nurse caring for older people before becoming deputy manager in 2012. I moved to Woodside House in February 2023 after hearing of the home's excellent reputation. I have completed my end-of-life enhanced training with the NHS team and I have completed my level 5 Diploma in adult care.


I am now really enjoying the challenge of leading the memory lane community at Woodside House.